- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Filthy store
You walk into the vestibule of stop & shop in dumont and there is a horrendous odor. The store is so run down filthy. Freezers arenot working properly. It's just disgusting. Floors cracked and broken.
Just very run down. Seems like nothing gets done there. Used to be a beautiful store.
Store’s security guard... One in particular.
My day off, running errands, I enter store #2586 @625 atlantic ave in brooklyn, ny. Approximately 1:45 pm wed 8/12/20 with 2 small-med shopping bags on my wrist. Male security guard who appears to be of indian descent standing near produce, I already get "the look" because I have shopping bags that can potentially be used to maybe shoplift. I hate that...
Read full review of Stop & ShopEmployees & customers aren’t required to wear proper face coverings in wallingford, ct store
We have been a weekly customer, but maybe not for long if management doesn't step in and enforce the mask requirement in ct. This particular location is getting increasingly non-compliant and lenient on staff and customers. One deli employee wears only a flimsy, bent "shield" that does little to nothing to protect the food she handles as she chats away...
Read full review of Stop & ShopI'm complaining about an employee at stop & shop
I live in new haven ct and ive been shopping at stop & shop for over 10 years and I had a job but Coronavirus took my job and to provide for the family I cash in my plastic bottles in stop &shop at Whalley Avenue in New Haven Connecticut and today a lady that works there name Nilda disrespected me. Me and some people that were there were talking about how...
Read full review of Stop & ShopAntiseptic wipes not available to customers upon entrance to stop and Shop.
On Friday 5/29/ 2020 I entered the Stop and Shop on Montauk Hwy in West Babylon, NY to buy groceries. .. The antiseptic wipe container was empty. I had no way to wipe down my cart or hands. ... hence, I left the store to go to a different store to shop. .. The manager at Stop and Shop said there are no more wipes available and hasn't had them for weeks. The...
Read full review of Stop & ShopTwinings organic herbal tea transaction denied using food stamp card
Good Day, I am a regular at Stop & Shop store 2587 and I was denied the legal right to purchase Twinnings Herbal tea using my Food Stamp card I was told the item was taxable therefore I must pay cash and also that I cannot use my food stamp card to purchase teas it is very sickening how they treat people in that store I would like for this matter to be addressed immediately
Read full review of Stop & ShopCashier Patricia very rude
Can through her line to do separate order with my roommate and she had an attitude. She was very rude and nasty with her comments. I felt like she didn't want to be there with the way she treated us. We needed to do separate orders because we are separate families living in the house. I have never felt so disrespected doing my shopping at stop and shop. We...
Read full review of Stop & ShopPricing
First I am happy that your employees are working and that they are being paid incentive. Short supply does not mean to neglect your job though . For 2o years I have shopped at the same store without issue. This time however I was treated extremely rude . It took over 2 hours to shop because many many items are not in the spot. I'm not talking a few moves by customers I'm talking 6 rows of wrong shrimp. Which I was charged 25.09 and I know u can't refund. So I'm stuck out 25.00 . But the carrots for 1.98 had 3 rows of carrots for 6.38 the same for broccoli and Brussels sprouts. All through the store rows and rows of wrongly placed items ( again not 1 or two put back this is not much to a person who does not have vision problems but I am legally blind and cannot read the prices. Do a fifteen min trip took 2 hours and I was overcharged 25.00 for items they can not return or price adjust? And to be treated rudely . I will never shop at this store again and I will make sure I report that they are not disable friendly. I do feel bad for the people who usually work the front counter. They were not there. No excuse.
Gas station attendant being inappropriate.
I was at the Bristol Stop & Stop Gas station on Rte 6 today around 1:30pm. I needed assistance at the pump with an issue concerning my card not working correctly and the man that was working came out to assist me after he looked up from his handheld video device and noticed I was there. I was trying to maintain social distancing due to this pandemic we're all in and he just kept getting into my comfort zone no matter how many times I moved away. He was also not wearing a mask or gloves which was also a concern because he was in my space and touching my cards. He was very inappropriate and made me feel VERY uncomfortable. I've never had a problem at this gas location before but I feel that if he's working again while I'm there and I need assistance, I'll just go somewhere else.
pharmacy personnel
The South Orange NJ store has a very rude, disgruntled pharmacist working there. Everyone is entitled to a bad day once in a great while however, she is never ever customer friendly. I hate going there to pick up scripts for family members. I do not use your pharmacy for those reasons. She is crasp, looks evil all the time, speaks rudely and is never customer friendly. She was there April 30, 2020 at approximately 4;40 p.m. I hope to never have to encounter her again. She is bad for your business!
Discrimination
Today on April 25 the store manager of stop & shop store number 2591 2965 Cropsey Ave Brooklyn, NY 11214 Store Phone: [protected] I have medical conditions which prevent me from wearing face covering, I am the sole provider and beneficiary of my family. The store manager invaded the social distancing executive order by coming close to me and preceded to...
Read full review of Stop & Shop and 1 commentStock and employees
When to stop&shop wednesday 4/22/2020 shelves empty trucks were there tuesday with deliveries, What is on the shelves is $2.00 to $500 more then last week. $19.99for package of small ham steak. I feel they are gouging. Also not to lave out employee I picked up dog treats when I went to pay - By the way no one in store an old lady with a plastic sheld on her...
Read full review of Stop & Shopsafety
Since Corona virus is spreading rapidly we should not be negligent in prevention. I went to one of the store I was really saddened by the one of the employee's attitude when I spoke to them about wearing mask and social distancing. She told me we do not have to do those things.
I do not blame her or make an issue but it is a pure ignorance, As an institution I hope you will take necessary action in this regard
Employees are rude
African American worker with hair half dreaded Rude, Demanding, called me a fat [censored] Bc I wouldn't let her speak to me any kind of way. Unacceptable and I've been a customer here for years!!! Then her mean face boss Virginia Torres If that's her real name.. she Was just as rude Refused to give me the African American girls name, employees like that...
employee attitude towards customer
I have a complaint about one of the employee at stop and shop store at 195 N Bedford street, Mount Kisco New York assigned at the customer service. I tried to buy a lottery ticket and I asked her politely if she can put a mark of the power ball sheet in which she decline because she said that she did not know to do it I asked her because I didn't brought...
Read full review of Stop & ShopStupid bag ban will be worse at this store.
I have spoken to management politely a number of times about the lack of help us bag bringers get from cashiers. The first time I asked if they want the cashiers to help and they replied they DO and are happy we bring our own bags. The second time I actually complained about this cashier and she was actually removed from her own lane and put on the self...
Read full review of Stop & Shopcashing lottery tickets
Sat., 20, 2020 10:40am to 10:00am -Cashing 3 lottery tickets. Spanish customer service lady 50 to 55 years old with glasses. Used Scanner 3 lottery tickets one for 4 dollars, 2 dollars, 2 dollars = 8 Dollars. Handed the tickets to the Spanish woman behind the counter. She scans the tickets. I ask how much. She saids 6 dollars. I'm shocked. I ask for the 4...
Read full review of Stop & Shopcashiers still refuse to help pack brought bags then continue scanning the next customer!
I have spoken to management politely a number of times about the lack of help us bag bringers get from cashiers. The first time I asked if they want the cashiers to help and they replied they DO and are happy we bring our own bags. The second time I actually complained about this cashier and she was actually removed from her own lane and put on the self...
Read full review of Stop & Shopmissing orange cupcake
I went to stop and shop and they had hostess on sale 3 for 3 I bought powered donuts, peanut butter ring dings for my husband and my favorite orange cupcakes, I went o open them and their was only one inside the container I wondere to myself why t was so light but didn't think anything of it, I absolutely love orange cupcakes but was disappointed when I only got one and paid for two cupcakes.
2 days ago I bought 4 boxes of drakes fruit pies, only to find that they were all stale.should have been taken off the shelf on aug13, so I am out 14.00 cause I cant find the receipt.i now know to check exp dates on everything.it was the stop and shop on Montauk hwy in west Babylon ny.
stock person
Item I was looking for was out of stock. Stock person had the item on his pallet to be restocked. I asked him if I could have that item. His response to me was" When I get to it" Then he continued to text on his cell phone. This kind of customer service is unacceptable in my mind. I then proceeded to cut the wrap and take the items I needed and said " I see that being on your phone is more important than providing customer service".
Overview of Stop & Shop complaint handling
-
Stop & Shop contacts
-
Stop & Shop phone numbers+1 (800) 767-7772+1 (800) 767-7772Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 0 0 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click up if you have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 0 0 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
-
Stop & Shop emailsconsumer_relations@stopandshop.com100%Confidence score: 100%Supportarlene.putterman@stopandshop.com97%Confidence score: 97%communicationphilip.tracey@stopandshop.com96%Confidence score: 96%communication
-
Stop & Shop address1385 Hancock St., Quincy, Massachusetts, 02169, United States
-
Stop & Shop social media
Most discussed Stop & Shop complaints
item backorderRecent comments about Stop & Shop company
I’m complaining about an education and zero training on the topic of service animals
Ackermans
471 reviews
ADSA
3 reviews
Walgreens
1819 reviews
Dollar Tree
2962 reviews
Family Dollar
2293 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.