Menu
Steak 'n Shake
Steak 'n Shake Customer Service Phone, Email, Contacts

Steak 'n Shake
reviews & complaints

www.steaknshake.com
www.steaknshake.com

Learn how the rating is calculated

1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Steak 'n Shake has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Steak 'n Shake. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Steak 'n Shake reviews & complaints 1728

Sort by:

Newest Steak 'n Shake reviews & complaints

ComplaintsBoard
M
8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake meal

8/11/18 My husband and I came in for dinner as we frequently do. We were greeted by our waitress at the table and she was very monatone as if she didn't want to be there. We ordered: my husband ordered a double stake burger and chili cheese fries with a coke. I ordered a single stake burger fries and a chocolate covered strawberry "malt", extra extra thick. Our food came and we were half done eating before the malt came. I had asked about it and was told "he's making it now". When I got the "malt" it looked more like a chocolate shake with a few pieces of strawberry in it. Not the usual chocolate covered strawberry and it was NOT thick at all. I asked the waitress again if this was right, because it didn't look right. She said "he said it was a chocolate covered strawberry" "it's probably the malt mix that made it look like that. All the others I've had before didn't look this way. Well to go on, the burgers were so thin that you could see daylight through them. There was more bun and toppings than burger. This we have been noticing for some time now. You could have smeared the bun with the burger grease and gotten the same effect. We were very disappointed even though the "malt" was taken off the bill.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
J
7:54 pm EDT

Steak 'n Shake food and service complaint

We had supper at the Steak and Shake in Grove City, Ohio. We waited over an hour for our food. We were told by the waitress that it was happy hour and milkshakes were half off, to later learn there is no happy hour on weekends. By the time the milkshakes arrived they were melted, even the whipped cream was runny. When the food did arrive the fries were cold and hard, and the hamburgers were way overseasoned. My husband never received his coke refill .

We did explain what happened when we paid, and was ignored. We had a 43.00 bill, and was not satisfied at all. Worst experience ever. Should have went next door to Dairy Queen. Better food and cheaper.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
A
9:48 pm EDT

Steak 'n Shake wait time and rude wait staff

My friend and I went to the Gurnee Steak ‘n Shake drive-through around 8:30pm. Pulled up behind a car that was already at the box and waited there for about 20 minutes. The car in front of us didn't seem to be making any noise, but began arguing with the box for about five minutes. Finally they pulled forward and we went up to the box to order. As we pull up no one says anything and eventually, after about 10 minutes, the person behind us asks what's going on. My friend calls back to him that no one has taken our order and no one has said anything yet to us. Then the box turns on for the first time and says, "Actually, I said ‘Hi welcome to Steak ‘n Shake' and asked you to please wait a moment." Not only was this said in a rude manner, but she had never said anything in the first place. After about 10 more minutes, another person finally asked what we would like to order. We order two shakes, a Butterfinger and an Oreo. As we pull forward, the car that was there before us was still sitting at the window. After a few more minutes, they received their order, and we finally pulled forward to see that there was no one at the window. I began to time on my phone how long this took. Eventually, a woman opens the doors and asks for nine dollars and hands us some spoons and straws. We give her the money and she goes back into the restaurant. Not only did we never receive a ‘sorry for the wait' or a discount on any of our shakes, but we then waited about eight minutes and watched the employees cleaning up the floors and messing around with each other. Finally, the woman came back and tried to charge us for another order. We said that we still hadn't gotten order and after she tried to give us more spoons and straws, she left to check on order. A few more minutes passed and she came back with our shakes. She handed them to us along with more spoons and straws, and said goodbye. We asked for a receipt, just so that we could prove that we actually paid the full price after waiting for over 45 minutes. We did not receive any sorry or a discount on our order. After waiting for this long, I felt that they must have been understaffed or very busy. However, I did not see many people inside of the restaurant and saw more than enough employees to cover a shift. Not only that, but our shakes tasted nothing like Butterfinger or Oreo. Both of the shakes taste exactly the same and tasted like vanilla with a little bit of candy sprinkled on top. The workers were rude and inefficient at getting us our orders. Normally, steak and shake is fine in terms of getting me my order relatively quickly. I never spend more than five minutes in the drive-through, and even though many other people have had mediocre experiences with them, I have never had such a bad experience at a fast food restaurant, Steak ‘n Shake included, and will not be returning for a very long time.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
B
8:25 am EDT

Steak 'n Shake food

I ordered two double cheese burgers and a chicken salad and this is what I expierenced my food was made very sloppy and i couldn't eat it. I really like steak and shake buy this is bad customer service and something needs to be done. Who would want to eat this food no me so why serve it. This is not good customer service at all and I'm very upset.

Read full review of Steak 'n Shake
View 0 more photos
Update by Brooklyn Banks
Aug 15, 2018 8:30 am EDT

I had a bad experience with my food when I went through drive thru. The food they served me wasn't good. It was cold and the presentation sucked. I was very upset because why would you serve your customers food that you wouldn't serve or feed to your own family. They need to be trained more and pay attention to what they are doing and stop being lazy

Hide full review
ComplaintsBoard
J
7:49 am EDT

Steak 'n Shake uncooked food

As of May 1 2018 I filed a complaint and all I been getting is the run-around from your adjuster. I cannot believe a large corporate handel's business this way, Corporate doesn't EVEN reach out to apologize for the incident.
I am reaching out to you and I am also going to reach out to BBB with pictures, phone log and emails in correspondence to this issue.
I will be contacting a lawyer for my rights to this matter.
Thank you Julie Abuaun

Read full review of Steak 'n Shake
View 0 more photos
Hide full review
ComplaintsBoard
K
9:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake service at drive thru

unit 576 in South Bend IN order # was 522259 on 08/07/2018 for one $5.13 sandwich- i pulled up to the driver thru speaker & waited 7 minutes to place my order. i was told 3 times to wait. once i got to the window (no one at the window once i ordered) i waited another 4 minutes while employees were leaving for the day to talk (me being at the window did not take priority) for the female employee with 2 inch long brightly painted gross fingernails to take my money. another few minutes for my sandwich to be delivered- overall this restaurant was gross & lacked the will to be called a restaurant- I will not be going back

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
L
10:49 am EDT

Steak 'n Shake overall experience

Monday, August 5 during breakfast hours. Waitress was poorly trained and did not enter order correctly. Order was received and food was good and received very quickly. Waitress did not come back to refill coffee. At check out, we stood at the counter several minutes before the waitress was able to check us out. There were three employees standing complaining about how tired they were and complaining about other employees. I have heard on other sites about this particular location regarding the food quality (mine was good though), and extremely poor service as well as the cooks chit chatting, managers yelling at employees, etc.
I would hate to see this location close as the prices are reasonable.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
K
2:04 pm EDT

Steak 'n Shake filthy bathrooms and dining area

I was just at the Steak n Shake on 5960 E Main St, Columbus, OH 43213. the bathroom was filthy with no toilet paper, broken soap dispensers, dirt and footprints on the walls and no paper towels. The ketchup on most table were empty, our salt shaker was rusted shut and had soda and dirt in the salt so it was clumped. The floor was so sticky and needs a better cleaner. We asked for napkins and never got them. It felt like trucker rest area. Honestly the only reason we stayed was because our server was so nice.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
S
9:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake poor see

My family and I (8) total plus I'm pregnant went to Steak ‘n Shake at. 2905 stone crest circle Atlanta GA. We literally waited over an hour for our order and still never received anything. The manager has a very very bad attitude and when another customer asked for her she said she didn't care. It took 15 minutes for our drinks. Service is horrible

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
Y
4:55 pm EDT

Steak 'n Shake food and service

We had just got here from colorado to visit my family the kids were hungry and we wanted to take them somewhere where we know well get good food and good service. So I took them steak ‘n shake we walked in and right away my wife said look at that floors they are uncleared I said maybe they were busy. Anyways there was 8 people the server came by and said are you guys ready to order I looked at my wife and said guys. No big deal. The server had a very mad look on his face 0 customer service. The food came out and the fries were very cold so we asked the server to get as some hot 🍟 he got as more fries and took my fries off the table. After a minute or 2 I told the server that I need some fries too since o ordered 2 meals and his reply was I think you have enough fries? After I hard that I got mad 😡 so he walked away I called for a manager she came by the table I nicely atold her what just happened and all she had to is i'll take off your fries the bill I looked at her and said I am still hungry and she just stood there didn't know what to do.
I can hear 👂 the server and the manager talking about as. This was not a good experience at all and I hope 🤞 that some one steps it up and fix these problems because I will never ever again take my family to this location again. That is 😢 #364 server is jayson.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
A
11:47 pm EDT

Steak 'n Shake double pay

I went to the Steak and Shake on Elmore in Davenport, IA after the Mississippi Valley Fair on August 4. I paid for our tables ticket, $32. After we left and were waiting for our friends to get out of the bathroom, the security came out and told us we didn't pay. We had to pay twice. I'm very upset about the whole experience and I feel bad that people do dine and dash but we did not!

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
J
11:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake meal! salad, double steak cheese burger

8/4/18 at 11:40 pm.
Drove an hour to get here on the way home from work I ordered a meal which I had a coupon for requested condiments on my double cheeseburger the gentleman in the window asked me what my condiments or that I would like on my burger, I said lettuce tomato pickle and mustard I received lettuce ketchup very little mustard no tomato I repeat no tomato, also I got a chocolate milkshake which came with the coupon which was only halfway filled in the Styrofoam cup the rest was all whip cream then talking about my salad I had to go back around asking request what all comes in a solid that was my side with my coupon and my other side where the french fries which were nearly warm in the salad there was a lettuce a few shriveled up pieces of purple cabbage and a shred of cheese very little cheese I may be a few little carrots so I came back to the window and told him OK I got I asked I requested for more cheese than I said I got no tomatoes on my salad he stated we're out of tomatoes but I guess if you really want them I can chop some up and put it in your salad so then I want around again he gave me a little plastic container of cheese and croutons which they didn't give me the first time around and also he took a piece of tomato and cut it up into three pieces and just threw it on top of my salad furthermore I didn't appreciate everybody outside smoking while I'm ordering my food and then they all go back inside I see not one person wash their hands I can see through the window that they got on the line that even washing their hands after smoking i'm professional staff and very filthy dirty atmosphere it's a shame my meal only cost 599 which included french fries and a burger and a salad as my side and a milkshake at all for items that I got were wrong and not even made correctly and that I had to go around and request the items that should've came in my bag and all my sandwich and he put catchup on it and I didn't request catch up I don't know what's so hard about making a simple mills that you serve.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
D
8:11 am EDT

Steak 'n Shake hamberger

I visited the steak and shake in Tampa on Fowler ave.It wasn't that busy and food came pretty quick.
My first Berger was mushroom swiss.l took one bite and it was terrible, l think the mushrooms were bad left awful taste in my mouth.Sent it back, my friend ordered a single Berger and when she got here's it was fried so crisp that the ends were crunchy and it was so thin you could hardly tell it was even there.Somy question is why do you show these juice thick Berger 2 for 3 when it's a false advertisements

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
P
7:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake cleanliness

Bench seats had crumbs in the seams. Looked like build up of weeks. Gap in back of bench seat had trash, food and food collected in it.
Ladies restroom was beyond dirty. Manager was receptive to hearing this info. Mentioned this was night shift not cleaning properly. However, this accumulation is more than on shift. Appears store needs a general manager to make spot checks on this location. Having a clean facility should be a priority.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
R
11:28 am EDT

Steak 'n Shake overall service

My family and I visited Steak n Shake in Lebanon, IN August 2nd around 8pm and it was fairly busy but not too bad! However, this not what I am complaining about! My family and I were very patient and waited almost 45 min to receive our food! My husband and I both ordered the new Texas BBQ prime steakburger! You would think after 45 min we would've received sandwiches that were fully cooked! My sandwich was completely raw in the middle! My husband, however, was able to enjoy the same steakburger fully cooked! The waiter asked if I would like another sandwich or just remove it from our bill! I kindly said I would rather you just take it off! In all honesty I didn't want to potentially have to wait another 45 min just for a sandwich! I am not one to usually complain but this was a little ridiculous! I don't even know if the waiter told the manager that the burger wasn't cooked!

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
D
6:27 pm EDT

Steak 'n Shake food and drink order

I called in an order at S n S in Trinity, FL; order #101278. The date was 8/2/2018 after 2 PM. It was very busy inside and out, so I picked my order up at the register. No one addressed me for several minutes, then a new young lady (Jodie?) acknowledged I was there and came behind the counter to help me. It was her 1st day and she was following another waitress for training. My order was not ready and when it was I asked to make sure the fries were hot, so I could eat them on the way to work. I was assured they were, but they were only warm, so I had to wait for fresh ones. The card reader would not read my gift card number, so the cashier had to read the number to me, so I could enter it myself. Rather strange. While waiting, another customer came up to get his order he put in on the S n S app. It was not there, so he had to wait until they put it in and fixed his order. Once I received my order and returned to my vehicle, I realized I had not gotten my milkshake I ordered, so I returned the counter. I placed the order again and reminded the lady it was without any cherries. My shake came with 3 cherries. I know she was trying to make up for the mistake, so I just asked her to remove them, which she did, but left a big hole scooped out of the whip cream. My thoughts were she should of replaced the whip cream, if not, but to make the product more presentable. By the time I did make it back to my vehicle, my fries were cold. I had to laugh. Everyone was trying so hard to make things right, especially the trainee, so I decided I was not going to file a complaint, until I sat down to eat my chicken taco salad and it was beef. I've only been in FL for 2 yrs and this is the 1st time I've had a problem, except for the lukewarm fries. Actually in Indianapolis, I used to train waitresses for the dining room at S n S and worked for many years at 3 different ones. Don't be too hard on the staff there, but these things should not happen, especially so many of them. Thank you for your time.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
C
3:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake service

On 7/27/18 at 12am my party and I entered the restaurant on Pine Island Rd Cape Coral FL. After many stares, glares and being completely ignored by all staff including the manager, we left at 12:23am. We did not receive one word from any staff members and when eye contact was made it was quickly diverted from employee's . The manager was on grill, her name was Courtney and she too looked at us with total disregard. Upon leaving the restaurant the manager Courtney and a black male were outside arguing due to the black male being caught smoking marijuana. Both the manager and the black male argued loudly and basically cursed each other out.

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
S
4:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake false advertising

Location of incident: 2465 N. Dirksen pkwy. Springfield, IL. Zip:62702

As a frequent steak n shake visitor i was quiet let down tonight as i looked online for open steak n shakes near me and the location above read open 24 hours, NOT CLOSED. I get to the n dirksen store it is closed so then knowing the s. Dirksen location, i thought it would be open 24 hours as it always is. I get there it is closed. both locations were listed online AS OPEN im kind of mad in the fact of wasting gas thinking atleast 2 of 3 locations in springfield would be open... Im pretty let down and quiet upset at the fact that the website HAS NOT BEEN UPDATED FOR CLOSED LOCATIONS... Note im only wanting a milkshake but you are the only ones in springfield who sell milkshakes late at night.. Time of incident: 3:00 AM thursday, august 2nd.

Sorry to make a fuss about this incident, but im more upset about the amount of gas i have now used in hopes of buying a milkshake when both restauraunts were advertised as OPEN.

I hope this helps, thanks and have a nice day to whoever tends to read this.

Seth Pumphrey

Read full review of Steak 'n Shake
View 0 more photos
Hide full review
ComplaintsBoard
A
3:43 am EDT

Steak 'n Shake being open

We try to go to steak and shake after work every night and recently they have there doors locked and nobody is seen inside. The steak n shake says it's open 24/7.we even tried the drive through and the lights on the drive through menu where turned off, meanwhile the lights inside where still on. I'd appreciate it if this steak n shake would fulfill there obligation to stay open 24/7

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
L
1:10 am EDT

Steak 'n Shake unable to serve food

Went to the drive thru on 8/2/18 at approximately 0130 AM to order food and the girl tells me that I can only order a milkshake due to the fact the grill cook didn't show up for work. So my complaint and question is if this place of business has any management isn't it there responsibility to handle issues like this even it means they have to work themselves or get someone else to cover in order to keep business going? Why would the store even remain open if you cant serve food therefore you aren't making any profit to cover your over head bills for that shift and pay that one employees payroll for her to only be able to serve milkshakes?

Read full review of Steak 'n Shake
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Steak 'n Shake customer service

Website

www.steaknshake.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Steak 'n Shake?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Steak 'n Shake Customer Service. Initial Steak 'n Shake complaints should be directed to their team directly. You can find contact details for Steak 'n Shake above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Steak 'n Shake. Discuss the issues you have had with Steak 'n Shake and work with their customer service team to find a resolution.