Steak 'n Shake
reviews and complaints

I waited for a long time at the restaurant for a door dash pickup. All I was picking up was a regular chocolate shake! There was hardly anybody in the restaurant and I still waited. I had to ask the hostess/ server if someone was working on the order. Not very customer service oriented. The Chefs were busting their [censored] preparing other food. However, the shake makers seemed like they didn't want to be working at all.

I got the food to go. The spaghetti was tough and rubbery, and whatever the meat is was just as rubbery. The food was horrible. I have to drive to another town, (Farmington, MO), to get this food. I'm 75 and live on a small SS budget, so cannot drive back to take it back, and could not afford to waste it. I tried to eat it anyway, but it was impossible. The food tasted like it had been soaking in a toilet. I am very upset about the waste of my money.
Date: Dec 23, 2021, 3:50 PM, Farmington, MO
I want my money refunded.

On 11/14/21, I placed an order through the app for pick-up and selected gift card for payment. The order did not go through. Next, I ordered a second order and paid by debit card. This went through and I picked up the food.

There was no 1st order picked up. However, my gift card balance showed the first order was subtracted from the balance.

Resolution: The balance refunded back to my gift card from the 1st order. Fair is fair. No food - no payment.

Thanks,
Debbie Kresse

To whom it concerns today (11/16/21). I decided to return to a Steak n shake location that me and many former residents stop going to in the town of Viera, Florida the manager Mark, a rather large gay guy was very rude and didn't care to listen to the complaint I tried to to him of his drive thru employee, whom balled up y change of dollars and basically dumped it in my ands so it could fall outside my car in drive thru long line lady behind me saw it .as I pick it up from cramped area unfortunately I'm parlayed I yell [censored]. The employee heard me. Going inside to tell the manager . He didn't care instead told me not o come back. Another employee offered to remake my order but laughing she made it very bad left out a lot of things. these teen are messing with the food. I knew something was wrong from the beginning when I ordered a 1 and said all the way and this girl stars asking me if I want this on it and that. What is it about all the way she doesn't understand? In fairness I had a problem with this same local before and the former manager was very professional this new manager looks like he's there to eat all the food get paid and do nothing. I went to another local miles away and ordered the same thing and it was great service. I hope you investigate this. Thank you

if fileing this complaint is anything like reaching the main office i know its not going any where.. i ordered two single my name is willie franklin my phone number is [protected]...i know you people dont like to talk to anyone but i sending this any way, , because when you call the main office all you get is a run around no one answers the call sHAME SHAME ON YOU STEAK N SHAKE

Me and my wife went to your restaurant this evening it was very quiet my wife placed the order which took some time we ask for two beers after 1o minutes standing there still no beers ask to speak to the manager he came to speak to us i was wearing an english football shirt he said to me do you speak french i said no so he then spoke in french to me to which all the staff found amusing when i asked for his name he refused to tell me what he said to me was a racist comment i make sure that the public no that this is accepted in you restaurants and i will be taking this matter further the restaurant is st maxine chanttilly france

dirty dirty what a shame.

See pictures below just got this from steak and shake Daytona beach fl. REALLY!

What is going on. Fries nasty old.
My burger was dry sloppy. So disappointed.

My email is [protected]@gmail.com
My name is loreal.

I have never gotten food like this from steak and shake before.
Oh and by the way that was supposed to be a bacon cheeseburger

I would like to let you know how one of the employees at 4211 Conestoga in Springfield Ill. treated us at our last visit this evening we got there at 4:58and left at 5:18. We ordered off of the $3.99menu 3#10 dinners we got up to the window to pay she said it was $22.. I said we ordered the $3.99 meals off the sign she came back very smartly I didn't write the sign that's the price . Then said whatever when we said we didn't get the food and drove off. Then we went to the location on Dirksen parkway and the price for the same order was $13.14.
Thank you Karen Brown
2901 south 12th street
Springfield Ill. 62703

Two weeks ago I went to Steak and Shake to use a gift card that I was given. Got part of our meal, completely when rest of it sowed up. Then the gift card machine was not working. Not offered another solution had to pay cash for meal. Would like my money back. Steak and SHake 1101104 ticket number 326020.
On Battlefield Springfiled Mo.

Filled out customer survey never receive an email or phone call.

March 18, 2021

Steak N Shake
Attn: Human Resources & Complaint Division

Dear Mr. Lucas,

Subject Line: Action Needed: Urgent

As of March 3, 2021, I was writing this letter because I was not getting any resolution with Store #31, General Manager, Kim Fowler and I'm reporting this claim so that I can get some help.

These are my issues:
• My hours were cut from 42, 24, to 4 hours a week due to discrimination
• As of March 2, 2021, I was not put on the schedule at all for the entire week
• I was working in a hostile work environment
• I did not feel safe or valued in my position

I have more documentation to present as proof that this was personal retaliation and discrimination. I would like to keep my position with Steak N' Shake, however, I was given the opportunity to transfer to a different store but the general manager and store manager would not allow me to transfer. Also, working at this new location it would be a better fit for me and because my mother is sick and I'm currently living with her. The downtown location would work best for me and put me closer to where I'm currently living.

I would like to ask that this matter be investigated and resolved so that I can either be put back on the schedule to work at a different store.

On March 4, after several attempts to contact someone, I received a text from Daniela the store manager who informed me that she could not provide me with my W2 and that I was no longer employed with Steak N Shake.

Lastly, on March 8 I received a call from the Steak N Shake complaint line from a young lady who I do not recall her name and she took a report but I have not heard back from her and it's been over two weeks.

Please investigate this store as there are a lot of issues that need to be addressed.

Thank you for your help in this matter.

LaToya Downs
[protected]

I went through your drive thru window on 2-18-21 around 1:00pm with my 86 year old mother. As I was trying to place her order by her being confused it was a little difficult. The person by the name of Lathenail Scott who was at the drive thru window who also took our order was so patience and understanding of my situation. He showed nothing but kindness not only to me but also to my elderly mother. I truly would like him to be recognized for his compassion and patience. We need more Mr. Scott in this world so that this world could be a better place to live.
Thanks again Lathenail Scott.
Sincerely,
Greg