Menu
CB Fast Food Chains Steak 'n Shake 825 Ernest W Barrett Pkwy NW, Kennesaw, GA, 30144, US
Steak 'n Shake company logo
Steak 'n Shake
reviews & complaints
Steak 'n Shake company logo

Steak 'n Shake

825 Ernest W Barrett Pkwy NW, Kennesaw, GA, 30144, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 12:00 am
Tue
10:00 am - 12:00 am
Wed
10:00 am - 12:00 am
Thu
10:00 am - 12:00 am
Fri
10:00 am - 12:00 am
Sat
10:00 am - 12:00 am
Sun
10:00 am - 12:00 am
ComplaintsBoard
J
12:21 am EST

Steak 'n Shake - Service

We were in line before close finally it was our turn we went forward to the speaker to place our order no one answered we kept trying three times then moved forward to the window were a guy came to the window he proceeded to tell us they were close. I responded that we were in line 15 minutes before hand in line we still had cars in front of us an behind he just kept saying that they were closed so we pulled forward an stop. The car behind us pulled up to the window and was served. From what it appeared to be was that we were not served because we are white as the guy who would not serve us was black and the guy that got served behind us was black but because we are white they would not serve us if not resolved and contacted we will be filing a lawsuit for discrimination. This is the third time something like this has happened. An Thanksgiving we placed an order in the evening online it said they were open so we placed an order went to pick it up as we had already paid online for this order an no one was there so we did not get our order an we did not get our money back either we have called several times an no resolve so this would be considered theft at this point along with discrimination.

Jason
[protected]

Read full review of Steak 'n Shake
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.