Steak 'n Shake

Order# 525301 The person that took my order or name on receipt is Jameshi M on 08/07/2021 at 5:04 pm. I order a #1 and they gave me a bun with meat and ketchup nothing else on it. I did not ask for and only ketchup burger but that is what I received and I have a receipt and took pictures of everything. The lady gave us the food and closed the window without giving us our shakes and came back to the window and said, "Do you need something?" My mother then replied, "Yes, our shakes." So she slams the window goes to get shakes and she passes it out mother say, "Thank you and she slams window again. Bad/poor customer service…