Spirit Delivery By Home Depotinexperienced installers

R
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Home Depot offers delivery and installation services of appliances. Do not use Home Depot's "service." They contract with Spirit Delivery to deliver and install the appliance. This company uses inexperienced movers and installers. They actually dropped our dishwasher getting it off the truck, which damaged the unit, and we refused delivery. To get another unit took 5 days to order and deliver. This crew punctured the drain hose during the install. Spirit refused to cover the damage and said we had to order a new hose through Samsung - even though Spirit installers damaged the line. After hours on the phone with Home Depot, Spirit, and Samsung, this hose takes 8 more days to arrive. After several more hours, finally, Home Depot hired an actual dishwasher installer to come and fix the problem. DO NOT USE SPIRIT DELIVERY. They are inexperienced, clumsy, and do not take any responsibility for their mistakes. We ordered our dishwasher on Nov. 11 and it was not fully operational and usable until Dec. 12 due to the incompetence of Home Depot and Spirit.

Responses

  • Co
    Coleene Jul 03, 2015

    Company is a joke. Delivery between 4 and 8. Call at five they can't give an ETA. Then call a little before 8 to see what's going on and I sit on hold for over ten minutes getting told I'm moving up the line for a representative only to find out their call center closes at 7. It's now after 8 no delivery no call nothing and I can't contact anyone until Monday if they don't show up. Will never purchase an appliance from Home Depot again because they contract with this company.

    0 Votes
  • Cr
    cristinaberas Jan 20, 2015

    I have had a very similar experience with Spirit Delivery and Home Depot. Unfortunately this is the only company they hire for their deliveries. I am running on my third attempt at a diswahser delivery because they are so irresponsible with their timelines and work commitment.

    0 Votes

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