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Spirit Airlines
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Spirit Airlines
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274 complaints
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B
9:35 pm

Spirit Airlines - non delivery of my baggage

I flew from bwi to atlanta enroute nigeria on thursday nov. 26th. One(1) of luggage(black containing clothing materials etc) was not carried to atlanta. I filled a luggage service report no l/04-5306636, claim check # 0487771108. I even asked someone in atlanta to follow up. Till now, the luggage has not been delivered.

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Update by BAYO Olugbemi
Dec 03, 2015 9:37 pm

Hope this is resolved quickly

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10:09 am
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Spirit Airlines - unauthorized credit card charge

To Whom It May Concern,     I just received my credit card bill and it has a charge from Spirit Airlines which should not be on there.     It is listed as: Transaction date- 10/17, Posting date- 10/17, Purchases & Adjustment- Spirit Airlines Onboar Irving TX, Reference #- 0597 and Account #- 9297, Amount- $5.     Why was I charged an additional $5 on...

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R
11:12 am

Spirit Airlines - lost luggage

So i flew from Atlanta back home to Ft. Lauderdale on Oct. 12th, 2015. My luggage never came back. I immediately filed a claim with Spirit in their office in the airport. The guy working there thought that it could be delayed and possibly be on the next flight which came in a few hours later and that i would've have the bag that day. Well that didn't happen. I had to fill out the claim forms that are on their website and write down everything i think was in the bag (and ofcorse i overpacked, who doesn't!). I had to go to the bank and get the form notorized like it says to do and then i mailed it. About 2 weeks later I got a call from someone who works at Southwest from the ATL airport and somehow she had my bag. She said the handle was broken on my bag and the destination tag fell off. She said what airline were you flying and I told her Spirit. 2 days later someone from Spirit called and had the nerve to ask if I would drive to the airport (about 20 miles from my house) to pick up the bag, I declined and so someone would deliver it to my house. I finally got my bag with all my stuff in it. I followed up and wrote a complaint on Spirit's website. Someone finally wrote me back on 11/11/15. Stated: We received your claim requesting compensation for cosmetics and a hair straightener, unfortunately, these items are not covered under our Contract of Carriage, so I am unable to issue compensation as requested (even though I had to go out and buy these items because i didn't have for 2 weeks and included the reciepts when I mailed everything) And only issued me a $25.00 voucher...LOL! I should be compensated for my luggage that was broken (which is $40), reimbursed the bag, and atleast a free flight and all they can offer me is $25?!

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7:41 pm
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Spirit Airlines - damaged luggage and poor service

We arrived in Detroit, MI from Las Vegas, NV on Sunday, November 7, 2015 and had to wait almost an hour and a half for our luggage because they didn't have enough people working to unload the planes! We had spent almost all day in airports and on the plane, so when we got our luggage finally, we left. Two hour drive home and didn't see the damage, a big...

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R
6:48 pm

Spirit Airlines - travel - terrible!

Never fly this airline! Horrible! They lure you with cheap fares and then charge a fee for EVERYTHING! Even to just have a decent seat an adult can reasonably sit in! So its no deal and you end up paying the same amount as another airline. Horrible customer service. Rude staff. And unfortunately, they JUST DONT CARE whether you are upset or not! Its like they are taught to be mean to customers. Luggage you ask? Of course they LOST THE LUGGAGE! Then attendant said I will do you a favor and let you buy a few reasonable price things to go to your event tonight. A favor? SMH. I flew 8 family members to Chicago on Spirit. Never again. They were all so upset when they arrived it could have spoiled our event. Same thing happened on the way back! Such incompetence. Such poor systems. Such horrible customer service. Save yourself some trouble. Stay away.

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G
Mar 27, 2018 4:28 am

A class action case is currently pending in Federal Court. Cox v. Spirit Airlines. The law firm handling the case: Hermina Law Group, [protected].

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V
3:39 pm
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Spirit Airlines - had to pay luggage fee twice

I booked the following one-way flights with Spirit for 2 persons via Bravofly: 08-05-2015 ~ €220.82 ~ 20:45-21:55 ~ NK369 Baltimore – Chicago 08-06-2015 ~ €275.66 ~ 18:10-22:11 ~ NK426 Chicago – Lauderdale 08-07-2015 ~ €168.28 ~ 20:18-21:19 ~ NK676 Lauderdale – Orlando For reasons unknown, I couldn’t log in to my hotmail account to print the E-ticket...

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C
10:13 pm

Spirit Airlines - overbooking scam

Early on 8/10/15 I got an email informing me that 756 from SJO (Costa Rica)to FLL was delayed from 12:30 to 2:52. So, I arrived at SJO at 12:50 and found an angry group of about 20 customers, all who had been bumped bc we weren't there two hours before the ORIGINAL flight time. Agents were incredibly rude and seemed to make a joke of it - needless to say there were no apologies that I heard to anyone. They did offer to get us back to the US TWO days later! Agents refused to offer any compensation or help book, even at our expense, on another airline. It is clear that Spirit's way of handling overbooking is to delay the flight, knowing enough will adjust according to their delay email and be "late" - thereby relieving them of the need to pay compensation. What a scam this airline is.

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L
9:53 pm

Spirit Airlines - the cost of a delayed departure

Flight #756 from SJO (San Jose, Costa Rica) to Ft. Lauderdale was 24 minutes late departing. It was supposed to leave at 12.30 pm, instead it took off at 12.54 p.m. Enough time for my daughter to miss her connecting flight 619 to Houston. When the reservation was made, we did not choose this flight plan, it is Spirit Airlines that offers to its clients. So, the end result, make a hotel reservation for my 19 yr. old daughter at a Ramada Inn close to the airport, costing an additional $86 dollars. Spirit Airlines does not offer to pay for your hotel overnight, it only offers information where you can choose to stay. So if you are considering Spirit Airlines for its low price, think again. It might be better to book direct flights that cost a bit more but get you to your destination without extra expenses -- hotel and extra meals. Our other option: to sit at the airport for the night an wait for a flight next morning. I do not know of happy campers on this one!

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C
Aug 16, 2015 4:28 am

Wow, YOU were lucky. I had the same flight booked for 8/10/15 and it was delayed from 12:30 until 2:52, and customers received the email early that morning. When I showed up at 12:50, I and 20 others learned we were bumped bc we hadn't gotten there two hours before the ORIGINAL flight time, and we couldn't be flown to FLL for two days!

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Spirit Airlines - flight canceled

Congratulations for my worst experience ever Spirit Airlines.I bought a flight ticket 2 months ago to Las Vegas.

My brother and I were supposed to meet there. He is coming from Brazil today to visit me here, but because you canceled my flight and just gave the option for tomorrow after 24h of delay. He's going to be alone there. I haven't contacted him yet because he is traveling, and now Spirit?

Why can't you just put me in another flight from another company? 24 hours of delay? REALLY? and about a car that I rented?

Who is going to pay the new fees because I'll be there after 24 hours?

WHO?It was my first and last bussiness with you guys!

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10:59 pm
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Spirit Airlines - cancellation

Booked a trip by mistake thru Travelocity. I called and explained what happened and Travelocity promptly cancelled trip for me. Told me to call Spirit about the one way portion of the trip. Called the very next day and talked to a rude agent. Was told there would be no refund or credits. Asked for a supervisor and was told they would definitely call me...

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T
7:09 am

Spirit Airlines - They didn't warn me that my flight was cancelled

I bought ticket through the company www.spiritair.com. These jerks cancelled my flight and no one warned me about these changes. I wasted my time and money, but these jerks refused to provide any compensation. I have no idea how to get money from these scammers, so please help me. As well as post comments about your experience with these jerks.

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7:10 am
Verified customer This complaint was posted by a verified customer. Learn more

Spirit Airlines - refund for flight change

Letter I wrote to spirit airlines for my son. Their response was no refund. I find this appalling.
Y daughter-in-law has had to travel to the mayo clinic in rochester, minnesota since march 2014 for a clinical trial. She and my son travelled on spirit on saturday and were to return on monday. My daughter-in-law suffered some health problems while there and is now hospitalized. It is unknown when they will be able to return. When my son phoned to be check out how to change the reservation when catrina was able to travel, he was told he would have to pay $150.00 per person to change the return tickets. He even had a doctor's note.
I am appalled that an airline would charge under these circumstances. The costs they have incurred flying back and forth from dallas to rochester is enormous. They cannot afford an extra $300.00 to change a ticket. They are travelling every two weeks for the clinical trial.

This has caused unnecessary stress for them to endure. I am contacting you for my son as he is staying with catrina and does not have access to a computer.

Thank you for your consideration.

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P
Jan 22, 2015 4:28 am

Medical issues are difficult, and I'm sorry you and your family are going through this. That said, Spirit is very transparent about the fact that all of their tickets are non-refundable. Most airlines have multiple levels of airfares, and if you want it to be refundable, then you actually pay for that option. I'll bet your kids flew Spirit because their fare were much lower than other airlines. But Spirit also makes it clear on their website that if there is a possibility your plans would change - which clearly is the situation with your daughter-in-law - they encourage you to purchase trip insurance for $14. If they would have purchased the insurance, then they would have gotten a full refund.
Finally, it's not your dauther-in-law's fault that there were complications and she was forced to miss her scheduled flight. But it also wasn't Spirit's fault. It's very difficult for airlines to sell seats with less than seven days before a flight. That's why most airlines charge extra for the right to get a refund.
I wish your family well.

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M
Jan 21, 2015 4:28 am

First off... Sorry for your problems you and your family are having...

That said, I do not see why you are upset with the airline company. They have rules just like anyone else.

If your son went out to get something to eat at the same restaurant every day for 2 weeks while his wife was in the hospital and could not stay to finish the meal that was already ordered and cooked one day because he had to rush back to the hospital for an emergency... Should the restaurant not charge him for that meal?

OR

If he made reservations at a hotel and could not keep them at the last minute then should the hotel not charge him ?

Again, sorry for your issues but if he agreed to the terms of the airline tickets when he purchased them then he has to stick with his choices. It is not always someones fault that things happen.

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S
6:08 pm
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Spirit Airlines - worst trip ever

Prior to buying our ticket through Spirit airlines we read all the reviews and had prepared ourselves for what to expect when booking with Spirit. No leg room, no snacks pretty much nothing extra except a flight to your destination. Boy were we wrong. The day before our flight Spirit had changed our flight with it leaving later than when we had booked the...

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9:53 am
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Spirit Airlines - false advertising

During a flight from Chicago to NYC, the flight attendant offered a credit card offer for 15, 000 bonus miles (3 round trip flights). In addition, you were offered an additional 2, 500 bonus miles for signing up inflight. I received my 2, 500 bonus miles. But after my first purchase, I only received 5, 000 miles not the 15, 000 miles that were advertised or...

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3:23 am
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Spirit Airlines - possible bait & switch

They post low prices from Latrobe to Orlando. On three consecutive attempts to purchase tickets a window came up telling me the flight was no longer available leading me each time to a progressively more expensive flight. I can't believe THREE flights for a date (non-holiday) three months away, leaving Latrobe, OA sold out while I was on line. I suspect they are pulling an old fashion bait & switch.

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5:15 pm
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Spirit Airlines - lost luggage and extra fees

** avoid spirit airlines. You end up spending more money because of their poor services such as lost luggage, delayed flights of more than 6 hours and extra fees that are not refundable**.
Our flight was delayed more than 3 hours, coming from orlando international airport. We were supposed to have a connecting flight to houston, tx and then final arrival was in lax (Los angeles airport) . Our luggage never arrived with us to lax! We were told we should have it by the next day, and we still have not heard anything. They only gave us one phone number where we can reach a live person, but they are not even the people located in the actual airport where our luggage might be stranded. When i ask for direct numbers for the spirit baggage services directly in the airport, the spirit airlines staff do not even have numbers to give other than the main corporate number. Then when you call the main corporate number, you are not able to leave detailed messages because you only get 15 seconds and then you get cut off. I tried calling again, and it said that their mail box was full and was unable to leave a follow up message! Then they give you a prompt to call the airport directly and ask for spirit baggage services. But again, the airports do not have the spirit direct number to lax and will only give me their corporate office number! It has been frustrating and the staff does not seem to know how to help other than they are sending an "e - mail" alert to all the airports. We paid extra fees because our luggage was considered overweight and then they lose our luggage. Very poor customer services but the poor services indicates poor management rather than from the direct employees themselves, and also indication of just poor training. I don't normally write "reviews" but felt it needed to warn future customers of spirit airlines. ** avoid spirit airlines. You end up spending more money because of their poor services such as lost luggage, delayed flights of more than 6 hours and extra fees that are not refundable**.

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8:55 am
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Spirit Airlines - unauthorized automatic renewal

I have been billed $59.95 for a Spirit membership that is unauthorized on my account. I never agreed to an annual automatically renewed membership with Spirit Airlines. My first, and last trip on the airlines was over a year ago and was the worse experience in my lifetime. I wrote a letter to describe the experience, service, 5 hour delay….and I never received the courtesy of a response.
I signed up for the $9 club and the details are deceptively unclear to the consumer and this serves as a financial benefit to the company. I will not donate any additional funds to this company and I will never use the service, airline or membership in my lifetime and respectfully request a $59.95 credit.

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2:24 pm
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Spirit Airlines - flight delayed 2 hours them moved back to original time

We flew Spirit out of Las Vegas on 6/28/14. The original scheduled flight time was 11:20 pm. When we printed boarding passes that morning we were advised there was a 1 hour delay. We kept checking throughout the day to see if there would be any further delays, and later that afternoon the website said there was an update and the delay was then 1 hr 45 min, departing at 12:55 am. We continued to check, the last time in the middle of dinner around 9:45 pm. The website then showed the flight changed back to the original departure time of 11:20 pm. We had to run out of dinner, return rental cars without gassing up, leave without cashing in gambling tickets, plead with shuttle services to try to get us to the airport asap, etc. We made the flight after screaming at people to check our bags, running through security and running to the gate. Spirit said the flight times are just "estimates", and offered to explanation as to how they could move a flight up 2 hours at the last minute after showing all day it was delayed. They said you should always be there 2 hours before the scheduled flight time, so why do they even bother to show a flight delay? "They may have been the best price, but you live and learn. The seats didn't even recline, "no frills", for a 5 hour flight. Thanks but no thanks, I'm sticking with the major airlines that don't charge for every little thing.

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11:55 pm
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Spirit Airlines - customer service

I am not happy to read that these horrible situations happened to others. Although, I now know that they it's not just my family that this airline was cruel and heartless to.

Amongst many negative posts found on the major social media sites, I have read posts stating how horribly Spirit has treated those serving our country in the armed forces who had missed their connection to a Spirit flight due, to no fault of their own, as well as those who have had to reschedule their flights due to a sudden death in the family. This just confirmed that I am not the only person this airline has been horrible to.

It's sad to see that this company lets the almighty dollar trump customer service. I'm sure they have to be aware that growth and product success comes from satisfied customers, not from dissatisfied customers who feel like have been treated like they are no better than gum on someone's shoe.

My child was suddenly hospitalized for a seizure that happened out of nowhere. We were scheduled to fly home the next night. Obviously, due to the severity of his condition, we were unable to fly out until he was stabilized. When I called Spirit to move the date of my flight to a couple of days later, the reps and supervisors did not have an iota of compassion. They kept repeating the same scripted answers, over and over again. It was like speaking to robots!

The supervisor didn't want to help me find options or do anything to help at all. She was only interested in getting me off the phone. She rattled off a statement about rebooking by a certain time or I would lose my money. Again, when someone has a child in the hospital their head is not concentrating on comparing fares or looking for flights,

In the end run, my family ended up paying tons more to fly home. Spirit, if you won't be compassionate, at least help your passengers find a way to get home without taking every single penny from them! The hotel I was staying in up until my sons seizure was very understanding. They went above and beyond to help me. Actually, every single company that I dealt with during that trip was fair, compassionate and kind.

The hotel manager as well as others actually heard my phone call with the Spirit reps. I was almost crying hysterically. Everyone told me to go public about how heartless this company is. No one could believe that anyone could be so cruel to someone who has a child in a hospital special care unit. A lot of people who witnessed this stated that they will spread the word any way that they could about the heartless treatment Spirit provides.

I have never had an airline treat me so horribly. Even with non refundable tickets, I have seen other airlines do everything they could to rebook, help out and save their passengers from spending more money when they are going through an uncontrollable situation.

After staying in the hospital with my child for almost 5 days, while sleeping on chairs, Spirit made a horrible situation even worse.

While one is at a hospital, not knowing what is going on or even when they could leave the hospital at all, the LAST thing they should be thinking about is rebooking a flight by a certain time or risk losing everything they paid. No one should be worrying about airline reservations when they should be focusing on their loved one.

To be fair, I did write them an tactful email about this matter. They did not even have the decency to reply.

I am the type of person who commends companies for their wonderful customer service. I never write negative reviews. I just had to write this post after reading all the posts, blogs, sites and tweets about how horribly Spirit treats it's customers. All I can say is karma stinks.

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9:22 am
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Spirit Airlines - my tickets sold out before I checked in

My husband and me came to check in the bags, and they let us check in the bags and go to the gates even though they sold our tickets to another passengers before we came there!!! That means that they assigned us nonexisiting seats! We have heard about this later form the check in agent and a supervisor. When we came to the gate they told us to wait to be...

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Spirit Airlines contacts

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1800 006 1111 +1 954 447 8010 More phone numbers

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www.spirit.com
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