I am requesting a full refund for flights scheduled during the Hurricane Irma evacuation of Fort Lauderdale, Florida.
With Confirmation Code LEDRUA, I was to leave Atlanta on Friday, September 8 (flight 877) to connect to a Southwest Flight (confirmation code - pxm6pj) to Havana Cuba.
I had flights scheduled for return on Monday, September 11, 2017. (Spirit #600). I started receiving weather advisories from Spirit on Tuesday, September 5. By Wednesday, the governor of Florida was requesting a full evacuation of that area of Florida because of the impending hurricane.
I attempted to call Spirit and attempted to contact via email to cancel my flight - in that Southwest had cancelled the flights from Ft. Lauderdale to Cuba.
I finally reached a representative on Monday but was told I could only receive a refund of $53 not the total $177.00
I did not receive any service from Spirit. I did not carry on any baggage. I should not be expected to fly into a hurricane. I'm sorry I missed my trip and sorry about the inconvenience it may have caused. BUT there is no reason for Spirit to keep my money. A FULL REFUND IS THE RIGHT THING TO DO - AND THE EXPECTED.
THANK YOU, Elizabeth Anthony