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On August 23, 2024, I had a reservation for a flight from Orlando to Baltimore and paid extra for a upgraded seat on the flight. I paid an additional 23.00 for the upgrade and when I check my bag in (which weighed only 33 pounds), I was charged $79.00.
I was able to be booked on an earlier flight to my location and was told by Spirit counter personnel I would be reimbursed for the upgraded seat because my assigned seat was not available on the new flight and I was put in a seat near the back of the place (which was a no cost seat).
I have been on the phone with Spirit for hours to try to get my refund and have been told by 4 people I cannot get a refund because I agreed to the flight change and the best they can give me is a credit toward my next reservation. This is my first flight anywhere and I will probably never fly anywhere again and I know some might say it's only 23.00 but it's my money that I paid and I am retired so every penny counts. I do not feel that I should have to be put in a situation that I do not want nor would never use and that is what happens if Spirit keeps my money. Can someone direct me to a Corporate person who may be sensible and realize that refunding my $23.00 really cost them nothing and maintains a good public image, but I need my money back to get the the rest of the month.
Also, my luggage should have only been 50.00 according to what I read online from Spirit and not $79.00. Just saying...
Claimed loss: Loss is $23.00 for seat upgrade that I did not have the opportunity to use and was told by Counter personnel I would be reimbursed for.
Desired outcome: Refund of $23.00 to me and not a credit to Spirit for future flights that I will never use.
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Spirit Airlines, it looks like you've turned what should have been a simple flight into a frustrating ordeal. Charging for an upgraded seat that wasn't available on the new flight and then refusing to refund the $23 is not just bad business, it's penny-pinching at its worst. And the unexpected $79 baggage fee? That’s just adding insult to injury. For a first-time flyer, this experience leaves a sour taste. Refunding that $23 isn’t just about the money — it’s about doing the right thing and showing that you care about your customers. Time to make this right.