SpeedX review: Shipping services

Their tracking claimed multiple delivery attempts at my home, yet my doorbell camera showed no SpeedX driver approaching my residence during those reported attempts. No door tag or delivery notice was left.

Even more disturbing, within only hours of the final alleged attempt, my package was reportedly marked for disposal. I was given no meaningful opportunity to arrange redelivery, pickup, or recovery.

I contacted SpeedX repeatedly and received contradictory answers. Some representatives told me the package had been returned to the shipper. Others told me it had been destroyed or disposed of. These are completely different outcomes, yet no one could provide a clear, documented explanation of where my package actually went.

Instead of independently verifying the parcel’s physical location, representatives appeared to simply repeat the same tracking information I was challenging.

I asked SpeedX to identify the parcel’s last verified physical location, conduct a physical search, and provide documentation showing when and where the package was supposedly destroyed and who authorized it.

A carrier should be able to prove where a package was delivered, returned, transferred, or destroyed. Customers should not be forced to accept conflicting answers and unexplained tracking entries as the final word.

Based on my experience, I have serious concerns about SpeedX’s tracking accuracy, internal accountability, customer service, and handling of packages in its custody.