SpeedX review: Lost packages

A shipping company by the name of SpeedX used by Temu or SHEIN has lost numerous package of high value. These shipments contain over $800 worth of Christmas gifts for my children, and have been “delayed in transit” for weeks at their facility in IL. This has caused me significant financial inconvenience as I have had to repurchase what I could elsewhere with the hopes that the items will arrive prior to Christmas.

Despite numerous attempts to resolve this, I have been unable to reach any real person for help. SpeedX claims their customer service is available between 8 AM and 8 PM, but there is no direct phone number or email address to contact. When I leave my email through their system, I never receive any response. The only communication option is through AI chatbots, which have proven completely ineffective in addressing my concerns.

This experience has led me to block SpeedX as a courier for all future shipments.

I have also seen numerous complaints on social media and other websites describing similar problems with delayed deliveries and nonexistent customer service. This widespread issue should be a serious concern for SpeedX and demands urgent attention.

Given the value involved and the continued failure to resolve the issue, I urge anyone or any company considering SpeedX as a shipping option to think twice and hope that my complaint helps prevent others from going through the same frustrating experience.