On March 1, 2022, at 16:30: went to Sonics and ordered a Large Chocolate Shake. Took over 20 min just for a large chocolate shake, it came melted except for the whip topping. No apology, no refund. Just handed the shake and left. I did not want it to be taken back and make another for another 20 min, maybe they spit in it or something else gross.
This is not the first time that this has happened. And it was not even that busy. I get it, I understand that it is hard to find good help, but those assistant managers and workers get off of their cell phones and start paying attention to what is going on!
Desired outcome: Please refund, I want this store investigated by a secrete shopper get this store working better again.