The complaint has been investigated and
resolved to the customer's satisfactionResolved Smart Styles — smart styles made my son cry
resolved to the customer's satisfaction
I took my son to the Walmart hair salon- smart styles. We waited about 30 mins to be seen. I signed our name and waited to be helped but no one acknowledged our presence. Then the woman who cut my son's hair called him and informed me i had to stay in the waiting area and that i couldnt stand next to where she was cutting my 9 year olds hair. District policy she said. So, i gave her the instructions- and a picture to go by so he could get the hair cut he wanted. His hair was almost shoulder length in back and past his chin in the front. What the picture showed was everything all smoothed out. The hair cut short enough so it was out of his face, but still long. It is a popular style and i assumed she would be able to do this hair cut. I told her to wash his hair. He has bad psoriasis and if you wash it it makes it less painful to comb it and cut it. The plan was to take a messy mop of hair and cut it with a style it so it was more a modern medium length that was stylish.
It took about 30 mins to cut. The entire time she complained to a co worker about some random work drama. She never even acknowledged my son was in the chair. When she was done my son was in tears, and had been apparently crying the entire hair cut. Which i was not aware of cause i couldnt be next to him, and instead had to sit in the waiting area behind the wall. She completely ruined the hair he spent a year growing out. She layered the entire thing. Cutting the front about 2 inches above his eyebrows. The back, which i asked her to keep longer than the picture showed was cut and layered short. Over all she took my sons hair from being like a messy popular cut to peter pan. She never washed his hair as i asked. Thus causing him undue pain while combing it out, which he pointed out to her and she ignored. And before i said anything about the cut she very rudely proclaimed that she got it as close to the picture as she could, which is a joke to say the least. Then she told me he was crying because he obviously didn't want his hair cut at all. And some how insinuated that it was my fault for making him cut his hair short.. which of course wasn't the plan in the beginning at all; he wanted his hair cut but he wanted the style he picked out.
I was so mad. The fact that the woman continued to cut my sons hair as he cried, with out stopping to at least inform me- 15 feet away, that he was upset is heartless and unforgivable. My son could tell she was not doing what he wanted and was very upset but was too afraid by this woman's very negative rude presence to say anything so he sat their and quietly sobbed as she cut away his self confidence. Thats the first part. The second part is that the cut we did get.. the peter pan cut she gave my son is such a bad hair cut that even if it were free, and the style i wanted, i would be very upset. It is uneven, lopsided, and overall a total joke. I don't know how this woman got credentials to cut hair. If i wouldn't know better i would assume she were drunk. The manager simply offered to attempt to fix it. He never even offered my money back and he stood by the policy that removes parents from the child's side while getting a hair cut claiming its for the safety of the employees??? I don't get that at all. Its just a hair cut and my son got over being upset and is trying to embrace his new look, and it was, if anything a teachable moment for me to show him that hair cuts do not define the person inside. We will be going to a different place tomorrow to fix the cut and make it something at least even and stylish. He knows it will grow out again. I didnt cause a scene at the store. I felt that this would only embarrass my already upset son so i called later and talked to the manager to no use. Usually i am understanding of situations of bad service and rarely do i complain. However, their is a point where i feel i need some sort of satisfaction. This woman just ignored my son's tears as she ignorantly did the opposite of what was asked of her.. and she even did that poorly. Honestly.. i want her fired. I am calling the complaint line. I will be contacting the manager to encourage him to take it up with the people that contract the company Smart Styles. I was so disgusted by this woman's demeanor and attitude. Her service was poor. Her ability was limited and she must not have a heart to sit there and chop off a 9 year olds hair whilst he is in tears. And not even tell me that he was upset? I just can not understand that. I dont know how to go about this but i wont stop.