Sleepys — Not Honoring warranty
I purchased a Miralux Splendor Plush mattress & box spring from Sleepy's 5 years ago. I spent about $2k all together for the mattress & delivery. The mattress had a 15 year non pro rated warranty, We thought this was great! We also loved the mattress it was everything we had hoped for it had totally cured my back aches. Well 5 years later the aches started up again & my boyfriend got to the point that he would sleep on the couch because it was causing so much pain, I knew the mattress had worn a bit but upon a close inspection it had 2 huge body prints. I immediately called sleepys to get someone to inspect the mattress for us, something has to be done this is totally unacceptable.
First person i talked to told me i was in collections with sleepys for not paying my mattress off! This was BS the mattress had been paid off in time for years. Well we got that cleared up after about 20 min. They told me that the mattress had to be sagging 1.5 in for it to be covered under warranty. After setting the inspection appointment i hit the web to see exactly how the inspectors measure the sags so i knew exactly what the out come would be & to make sure we met the requirements. I was really shocked to find all of the complaints about sleepys not standing behind the warranty. But I also was confident our mattress was really bad and would have no prob passing this 1.5 inch sag rule. After all it has been sagging for years and we just shrugged it off. Well I measured with a string and measuring tape and my boyfriends side was sagging almost 2"! my side was more like 1" I though no prob this will get passed there is no way that it could fail.
So on inspection day a women came and measured with the plexiglass measuring unit and a string. She took pics of her findings and told me we had made the 1.5" sag mark on my boyfriends side and and my side had only a .5" sag. I thought ok, well at least we still made the mark but the plexi glass unit they use to measure doesn't sit flat on the mattress, it has a rectangular flat bottom to get an accurate measure meant you would need to use a measuring tape, This is more like an estimate of how deep the sag it not an accurate way to tell. This is how they scam people, there measuring unit manipulates the real measurements! The inspector packed up her stuff told me you made the 1.5" sag and i would receive something in writing from sleepys within 10 days .
I got a phone call from sleepys today to tell me that my mattress was up to industry standards Now get ready to hear this... It was only sagging 1 & 3/8" !!! I told them they had to be kidding me what scam artists! I demanded another inspection, they are coming back out but i expect the same outcome. We have already purchased a new memory foam mattress and are sleeping well and it only cost $400. I am so disappointed with sleepys i will never buy anything from them ever again & I will make sure nobody i know ever does business with them as well! Buyer Beware!