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Serta Customer Care Service

Serta, Inc.

2600 Forbs Ave
Hoffman Estates
United States - 60192-3723

Customer Support Phone Numbers

+1 888 557 3782(Warranty Information & General Inquiries) 2 1
+1 866 963 1972(VIP Rewards Program Help) 0 0
+1 866 963 1973(Perfect Rewards Program Help) 0 0
+1 800 906 4240(Serta Online Store) 0 0
+1 847 747 0523 0 0

Serta Complaints & Reviews

Serta / Serta icomfort memory foam mattress set

Sertainly Unhappy on Feb 10, 2017
I purchased an iComfort Memory Foam mattress set from a local retailer just over a year ago. I am one that does not typically complain, but I must say with the amount of money spent on this purchase, I should not have the number of problems I am having. I am having major issues with my...

Serta / Mattress Quality

Reviewer42770 on Dec 9, 2015
On a lark I decided to research the complaints that were on the Internet regarding the quality of Serta mattresses. It was very interesting in what I found. After viewing the complaints I decided to add my comments regarding Serta and the quality of their products. First off I am not a...

Serta / Mattress is too soft

Oakcreek00 on Oct 19, 2015
We purchased a firm Serta Innerspring Unit mattress from Sears in 2013. It has become too soft for my wife and uncomfortable. First I tried to have the mattress exchanged for an “extra firm” mattress through Sears. All I got was a run around with them asking me to measure the “sag” in the...

Serta Mattress / Serta Mattress discomfort - too soft

Reviewer46808 on Oct 19, 2015
We purchased a Serta "innerspring unit" in 2013. It is a firm mattress. After 2 years it has become very soft and causes back aches. I've contacted Sears (where we purchased the mattress) and Serta Mattress Company. I've written letters to Brian Callahan, EVP and CFO; Gary Fazio, CEO;...

Serta / Bed failed within 30 days

Chris Blau on May 2, 2015
Bought I memory foam Serta for 1, 400 - within 40 days of purchase the foam had No memory and began to sink in We also bought a queen perfect sleeper for 499.00 Within 30 days severe middle of bed dents- Just terrible terrible support for my childs back! We got rid of the 1-memory foam on...

Serta Iperfect / Mattress - iPerfect

Schirete on Mar 27, 2015
A week ago, I bought a rather expensive bed system which included an adjustable base and a mattress both made by Serta. I tried the bed in the store and picked the soft bed. It felt good. After I paid, the salesperson mentioned apropos that the bed will come slightly firmer than what I...

Serta Mattress Pullow Top / Faulty Serta Mattress

rbettger on Mar 22, 2015
My Disabled brother purchased a Langdon Plush Serta Queen, High Profile Set from John Murphy. The set was delivered. Within a week, My brother called the company to complain for a return/ exchange. The mattress pillow top was already dented. Instead of Leed's doing the right thing...

Serta Mattress / Delivery and removal

Karinb on Apr 11, 2014
The website said they would take away old bedding. They would not remove the old mattress, I had to pay someone to take it away. The online serta, is a hired marketing firm contracted by seta. They were horrible to deal with, once the sale was done, they could care less about your 3500.00...

Trump Serta Mattress / Defective mattress

stevera on Jan 22, 2014
Bought a Trump mattress/box-spring set .Both items were defective(not even a year old).The box-spring was exchanged but not the mattress.A technician came to inspect the mattress and concluded the depth of the wavy/rippled effect wasn't deep enough(short 1/8 of an inch). unsatisfied with...

Serta / Warranty disclosure

kimmy.lachance on Jan 3, 2014
We bought a mattress from Sleepy's August 1st, 2013. The top layer of the mattress is puffed up to create one long bump across the bed. I believe the mattress was not sewn correctly and the top layer is not properly attached. We called in the warranty back in November and the company...

Serta Restokraft Mattress / Shameful!

ikuz on Feb 13, 2013
We purchased a Mattress from Serta Restokraft Mattress. Mattress created 2 valleys and a hump in the center. The issue is still opened. They offered a credit, still waiting to have someone inspect their defective mattress. Unprofessional and irresponsible business practices. Do NOT BUY FROM SLEEPYS. Shameful!!!

Serta Perfect Day / Defect

loushe on Jul 24, 2012
We had been using a Serta Perfect Sleeper for about 18 years and decided to get a new set. After spending a few thousand dollars on furniture, the salesman turned us over to a man in the mattress dept. (who didn't get credit for the sale) and we decided on another Perfect Sleeper. The...

Mattress Warehouse / Serta / Do not honor warranty

mbeyd53 on Jun 4, 2012
The Mattress Warehouse did not honor the warranty / showed complete lack of customer service. I purchased a new Serta mattress from Mattress Warehouse in 2009. I was told that the mattress had a 10-year warranty. In 2011, I began to have serious lower back pain and noticed considerable...

Serta Mattress / Don't shop at this store

Gofla on May 3, 2012
On Nov 4, 2011 I purchased a Serta Mattress and foundation at the Northwoods mall store. I had a tenative delivery date of 11/17. I was told that they would call me the day before, with a time frame (4 hour window) for delivery. I was also given instructions about clearing a path to the...

Serta / Lied to, ripped off, verbally abused

MrSchroeder13 on Mar 28, 2012
My ordeal with this firm started in March 2010, when I went into the Lombard, IL store to purchase a new mattress for my wife and I, after having moved back to the 'burbs after 5 years in Tucson. We spent a huge amount of time being "sold" on various mattress, and the salesman was visually...

Serta Mattress Brideview / Sagging in the center

Michel Hotte on Jan 20, 2012
I bought a king size Serta mattress Bridegeview ($ 1, 400), which after only two months digging in the middle about 3 inches. I contacted the store where I bought the mattress and a technician came to assess the problem. What a farce. The technician stretched a rope between the end of the...

Serta Vera Wang Mattress / Wont honor warranty

sleepless in Warren on Jan 5, 2012
I purchased a Serta Vera Wang Mattress one year ago from Gardner White and with that purchase I was given a 15 year warranty. Within the year the mattress has a big sag in the middle and is very hard to sleep on it. I was at the store the other day talking to the sales man about a bed for...

Serta Mattress / They dont respect warranty

medium on Dec 21, 2011
I purchased expensive mattress $1, 600 in Feb 2011 - Serta Better Homes and Garden from Mattress World in Shelby Twp., MI. By October 2011, one side of the mattress is unsleepable. When it is put to it's intended use [sleeping on it] it has an over 4" dip in the middle. When laying in...

Serta Mattress / Jello Mattress

JJM1 on Oct 17, 2011
I purchased a queen Serta mattress from Macy's. From the first time we slept on it we realized that every time my wife or I moved, the entire mattress moved and shook the other person. It's so bad that even when our cocker spaniel paws at the bed on one side, the person sleeping...

Serta Mattress Shop / Sucks

tactik98 on Sep 6, 2011
Went into mattress shop the other day and wanted to buy a serta mattress for my back problems. Thought it would help and payed almost 2, 000 for it, didn’t do anything though and i still can’t sleep at all. Called the company back and they didn’t do anything, just asked...

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