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Serta Customer Care Service

Serta, Inc.

2600 Forbs Ave
Hoffman Estates
United States - 60192-3723

Customer Support Phone Numbers

+1 888 557 3782(Warranty Information & General Inquiries) 13 2
+1 866 963 1972(VIP Rewards Program Help) 0 0
+1 866 963 1973(Perfect Rewards Program Help) 0 0
+1 800 906 4240(Serta Online Store) 0 0
+1 847 747 0523 0 0

Serta Complaints & Reviews

Serta / Serta Perfect Sleeper

James L Taylor on Oct 22, 2017
Roughly 30-45 days ago I purchased a King Size Seta Perfect Sleeper, and today I discovered you can unzip the cover from the mattress. I decided to pull it off and wash it, but little did I know I was in for a surprise. What could it be you may ask? A stained mattress. Black and yellow...

Serta / self inflating mattresses queen and twin

Momo johnson on Oct 16, 2017
Both mattresses started leaking on the circles . Design. Flaw? We are very disappointed. I'm now sleeping on the floor until I can afford a bed. I have arthritis. In my knee and hip. Real hard getting up off the floor. No I'm not obese . no kids in the house. No smoking in the house they...

Serta / my pillow mattress sag in the middle

@DamarisJose on Oct 11, 2017
My king size mattress center sag extremely uncomfortable .Ill call the store and they said it had stain they cant take back there no stain that the pattern of the mattress here are some picture it sag in the middle.we are not dirty people if they dont want to replace they dont have to use...

Serta / serta king luxuriant 12" euro top mattress & boxspring

Donna M Graham on Sep 4, 2017
I purchased the King Luxuriant 12" Euro top mattress & box spring set from QVC on 8/31/2013. It has a center sag/dent and extremely uncomfortable. The sag developed about 6 months ago. This mattress has not stood up to my expectations or it 10 year warranty. Please contact me for a warranty...

Serta / merit iseries

Deb-be on Jul 30, 2017
I purchased my iseries mattress from Haverty's Furniture in Jan. 2015. Within 30 days it had noticeable depressions in it. I am 5 ft., 115 lbs. I called Haverty's- they came out with a replacement, but said there was nothing wrong with my mattress. It's now been 2.5 yrs. since I bought it-...

Serta / icomfort savant

Scorp31 on Jul 13, 2017
I purchased the IComfort Savant in 2015 with the belief that your "cooling" system was the absolute best on the market. The matress is comfortable, but both my husband and I experience "hot spots" under our backs. I contact customer service and was told that was a "personal" comfort issue...

Serta / mattress sleep infuse

Ewajner on Jul 12, 2017
On December 2016 í bought a king size mattress and box spring via Overstock. In less than 1 month we noticed the mattress sagging and wrinkling top pad. After contacting Overstock we were told that we must deal direct with Serta. Since then January 2017 í have been back and forth with Serta...

Serta / box spring

Anthony Vattimo Jr on May 28, 2017
We bought a Serta low rise box spring, along with a Serta mattress for a queen size bed in November 2017. The upper level of the box spring is collapsing in 2 areas. The person sleeping in the bed weighs 195 pounds and we were advised by the salesperson that the low rise box spring was just...

Serta / icomfort recognition extra firm 2016-2017

Irislea Clark on May 26, 2017
We purchased a new frame, boxsprings and mattress (King Sized) and mattress cover from a trusted furniture and appliance store. Within a short period of time of sleeping on the bed we began to have a significant dip in the mattress. Thinking we were imagining it, we headed South, upon...

Serta / Mattress

annoeska@live.nl on Mar 29, 2017
Daar Sir, Madam First of all, we are citizens of the Netherlands. We have contacted many times the serta store in the Netherlands where we bought, , but we don't think we are taken serious and that is the reason we contact you. In april last year we bought a boxspring and a serta matra...

Serta / Serta perfect sleeper changing pad cover pink

Elizabeth Moreno on Mar 25, 2017
Hello, The Serta Perfect Sleeper Changing Pad Cover Pink Was purchased for me off of my baby registry at babies R us I have a huge issue with it. I followed the care instructions on the tag for cleaning and is now very pilled and snaged. I've washed twice and no longer will use it because...

Serta / Mattress bought at walmart

JeanJuneau on Mar 7, 2017
Purchase a full size mattress at Wal Mart in Oakdale La on Sept 13.2016. The mattress has a sink hole where I been sleeping. I am not very happy that it has not lasted to long. It said it have a five year warranty. I would like know if there anyway to find out if I can get a replacement. I...

Serta / Product and service

FelStan07 on Mar 7, 2017
We bought a Serta Osteo pocket Luxury latex mattress from Beds for Africa in Springfield Park, Durban on 6 November 2008 (R6200). In November 2016, I noticed the springs protruding from the sides. Unfortunately we left for holiday in Australia came back for a month then off to China for...

Serta / Serta icomfort memory foam mattress set

Sertainly Unhappy on Feb 10, 2017
I purchased an iComfort Memory Foam mattress set from a local retailer just over a year ago. I am one that does not typically complain, but I must say with the amount of money spent on this purchase, I should not have the number of problems I am having. I am having major issues with my...

Serta / Mattress Quality

Reviewer42770 on Dec 9, 2015
On a lark I decided to research the complaints that were on the Internet regarding the quality of Serta mattresses. It was very interesting in what I found. After viewing the complaints I decided to add my comments regarding Serta and the quality of their products. First off I am not a...

Serta / Mattress is too soft

Oakcreek00 on Oct 19, 2015
We purchased a firm Serta Innerspring Unit mattress from Sears in 2013. It has become too soft for my wife and uncomfortable. First I tried to have the mattress exchanged for an “extra firm” mattress through Sears. All I got was a run around with them asking me to measure the “sag” in the...

Serta Mattress / Serta Mattress discomfort - too soft

Reviewer46808 on Oct 19, 2015
We purchased a Serta "innerspring unit" in 2013. It is a firm mattress. After 2 years it has become very soft and causes back aches. I've contacted Sears (where we purchased the mattress) and Serta Mattress Company. I've written letters to Brian Callahan, EVP and CFO; Gary Fazio, CEO;...

Serta / Bed failed within 30 days

Chris Blau on May 2, 2015
Bought I memory foam Serta for 1, 400 - within 40 days of purchase the foam had No memory and began to sink in We also bought a queen perfect sleeper for 499.00 Within 30 days severe middle of bed dents- Just terrible terrible support for my childs back! We got rid of the 1-memory foam on...

Serta Iperfect / Mattress - iPerfect

Schirete on Mar 27, 2015
A week ago, I bought a rather expensive bed system which included an adjustable base and a mattress both made by Serta. I tried the bed in the store and picked the soft bed. It felt good. After I paid, the salesperson mentioned apropos that the bed will come slightly firmer than what I...

Serta Mattress Pullow Top / Faulty Serta Mattress

rbettger on Mar 22, 2015
My Disabled brother purchased a Langdon Plush Serta Queen, High Profile Set from John Murphy. The set was delivered. Within a week, My brother called the company to complain for a return/ exchange. The mattress pillow top was already dented. Instead of Leed's doing the right thing...

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