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Serta Complaints & Reviews

Serta / mattress plus mcminnville tn/serta

Sjintn1105 on Aug 15, 2018

I was totally mislead about what mattress I was purchasing from Mattress Plus in McMinnville TN My Receipt says Blue Max 100 - They delivered a Blue Fusion 100 which is like trying to sleep on a bed of concrete. I tested the Blue Max at the store and that is what I wanted. He played the...

Serta / full size mattress purchased at boscov's

LeEtta on Mar 15, 2018

I purchased 2 mattresses and box springs around 3 yrs ago from Boscov's department store. I got a full set for my son for Christmas. The mattress was investigated by Boscov's and was considered faulty, but they said in the fine print that there is to be no stains on mattress. Well if the...

Serta / serta briarton ll pocket coil euro top mattress

sherin hayat on Feb 10, 2018

I have tried contacting Serta Canada multiple times via phone and email but sadly no response. They have shown an extremely unprofessional attitude and I am utterly upset with them. their phine seems to keep ringing and after a certain time the phone line drops. They never responded to the...

Serta / serta I comfort insight

Joe F Abels on Dec 26, 2017

We bought this years ago. One day I noticed I was in a sink hole. and had to force my self to a higher spot. Then the edge of the mattress started to flatten out in a 45 degree angle for about 2 feet. I went to furniture row and they did nothing said I needed to call the company. yet they...

Serta / mattress

Eleanor Morelli on Nov 20, 2017

I bought a Perfect Sleeper and after two years it sunk where I sleep. Contacted Serra...was told to go back where I bought it. Ross Furniture came and put his whole fist in the middle. I discovered the warranty is for the top of the mattress only. I am waking up with pain. After reading...

Serta / replacement mattress

JLC917 on Nov 7, 2017

After having our Edgarton Firm for a year we had major sink holes to the point my husband had to sleep at one end and I at the other. We had a 10 year warranty, I lost the receipt, finally found it and called about the warranty, 35.00 for a inspector and 114.00 for a delivery of a new...

Serta / cushion firm eurotop

David Schafer on Nov 2, 2017

The mattress is sinking after one year. No one every picks up the company's customer service phone and I've tried 3 times. Sears, where it was purchased, is on their last legs and are useless. Time for the Better Business Bureau to get a complaint. Next move is to file in small claim...

Serta / full size pillow top extra firm mattress

KC121709 on Nov 1, 2017

My mattress is 3 years old maybe 3 1/2 if that and the one side is like slid out on the. Pillow top as if it had blown out and the side that is like that feels like there's an arch when you're laying on it and the opposite side is fine. It is horrible to sleep on! I am extremely upset...

Serta / serta perfect sleeper

James L Taylor on Oct 22, 2017

Roughly 30-45 days ago I purchased a King Size Seta Perfect Sleeper, and today I discovered you can unzip the cover from the mattress. I decided to pull it off and wash it, but little did I know I was in for a surprise. What could it be you may ask? A stained mattress. Black and yellow...

Serta / self inflating mattresses queen and twin

Momo johnson on Oct 16, 2017

Both mattresses started leaking on the circles . Design. Flaw? We are very disappointed. I'm now sleeping on the floor until I can afford a bed. I have arthritis. In my knee and hip. Real hard getting up off the floor. No I'm not obese . no kids in the house. No smoking in the house they...

Serta / my pillow mattress sag in the middle

@DamarisJose on Oct 11, 2017

My king size mattress center sag extremely uncomfortable .Ill call the store and they said it had stain they cant take back there no stain that the pattern of the mattress here are some picture it sag in the middle.we are not dirty people if they dont want to replace they dont have to use...

Serta / serta king luxuriant 12" euro top mattress & boxspring

Donna M Graham on Sep 4, 2017

I purchased the King Luxuriant 12" Euro top mattress & box spring set from QVC on 8/31/2013. It has a center sag/dent and extremely uncomfortable. The sag developed about 6 months ago. This mattress has not stood up to my expectations or it 10 year warranty. Please contact me for a warranty...

Serta / merit iseries

Deb-be on Jul 30, 2017

I purchased my iseries mattress from Haverty's Furniture in Jan. 2015. Within 30 days it had noticeable depressions in it. I am 5 ft., 115 lbs. I called Haverty's- they came out with a replacement, but said there was nothing wrong with my mattress. It's now been 2.5 yrs. since I bought it-...

Serta / icomfort savant

Scorp31 on Jul 13, 2017

I purchased the IComfort Savant in 2015 with the belief that your "cooling" system was the absolute best on the market. The matress is comfortable, but both my husband and I experience "hot spots" under our backs. I contact customer service and was told that was a "personal" comfort issue...

Serta / mattress sleep infuse

Ewajner on Jul 12, 2017

On December 2016 í bought a king size mattress and box spring via Overstock. In less than 1 month we noticed the mattress sagging and wrinkling top pad. After contacting Overstock we were told that we must deal direct with Serta. Since then January 2017 í have been back and forth with Serta...

Serta / box spring

Anthony Vattimo Jr on May 28, 2017

We bought a Serta low rise box spring, along with a Serta mattress for a queen size bed in November 2017. The upper level of the box spring is collapsing in 2 areas. The person sleeping in the bed weighs 195 pounds and we were advised by the salesperson that the low rise box spring was just...

Serta / icomfort recognition extra firm 2016-2017

Irislea Clark on May 26, 2017

We purchased a new frame, boxsprings and mattress (King Sized) and mattress cover from a trusted furniture and appliance store. Within a short period of time of sleeping on the bed we began to have a significant dip in the mattress. Thinking we were imagining it, we headed South, upon...

Serta / Mattress

An on Mar 29, 2017

Daar Sir, Madam First of all, we are citizens of the Netherlands. We have contacted many times the serta store in the Netherlands where we bought, , but we don't think we are taken serious and that is the reason we contact you. In april last year we bought a boxspring and a serta matra...

Serta / Serta perfect sleeper changing pad cover pink

Elizabeth Moreno on Mar 25, 2017

Hello, The Serta Perfect Sleeper Changing Pad Cover Pink Was purchased for me off of my baby registry at babies R us I have a huge issue with it. I followed the care instructions on the tag for cleaning and is now very pilled and snaged. I've washed twice and no longer will use it because...

Serta / Mattress bought at walmart

JeanJuneau on Mar 7, 2017

Purchase a full size mattress at Wal Mart in Oakdale La on Sept 13.2016. The mattress has a sink hole where I been sleeping. I am not very happy that it has not lasted to long. It said it have a five year warranty. I would like know if there anyway to find out if I can get a replacement. I...