Shoppers Drug Mart

Every time i go into the pharmacy at bathurst and Rutherford there is a russian lady named Ellana, she is so rude and her and the pharmasist Victoria think they can talk to customers so rudly. Ive been going there for years and have only stayed because of Simon and his other wonderful staff. Ive been considering going to another pharmacy because of those two ladies now I am. Its time to go some where I feel they are happy to get my business.

I purchased a tablet at our local shoppers drug mart here in Cornwall 1236 Brookdale on April 11/2019 11:46 am 0606 1011 257641 120114 3 for my grandsons birthday/Easter . At the bottom of your receipt you have a 30 day return policy. Today l went in to exchange it because it was not charging l was told l had to call the company which l was not told that when l purchased the tablet. All others store honor there 30 day policy unless damaged was done by the customer. l would like someone to please contact me on this matter my name is Cheryl [protected] or e-mail thanks for your l will be waiting to hear from you

Hello my name is cheryl Miranda
I live in Westlock Alberta
Today I went to shoppers drug mart here In Westlock
I always go there to by my mascara and perfume
As soon as I walked in the cosmetic lady asked if I needed help I said no I'm fine
I proceeded to pick out my mascara and was looking around at different products ... the lady kept following me around .. not discretely .. I knew what she was doing so I walked all over the cosmetic department she still kept following me making me feel very uncomfortable.. I don't steal I'm a hard working person that's works at the local hospital
I'm very well known and respected in this town
I didn't feel comfortable having her follow me around
I stopped and confronted her about it
She said she wasn't following me around I asked for the manager and she told me she was .. she said it's a policy to follow people in that department
I asked for the owner of the drugstore
I told the owner about what was going on as she said it's policy to follow people around
I said [censored] I've been in that store numerous times and have never been followed round like I was today
The owner kept telling me it's a policy
I told her that I've been at other shoppers in Edmonton and they don't follow u aground making a overdone feel very uncomfortable
I put my stuff on a shelf and left the store
I will never shop at shoppers again
I will put the word out about my nasty experience in Westlock shoppers drug mart
Thank you
Very in happy shopper

Bought a probiotic ibs support suppement with a 3 month passed expiration date at shoppers, drug mart, locagtion: 6428 yonge street, north york, on, m2m 3x4.

3 months passed the bbd is a long time and I find it unprofessional and non-safe to be selling such products. Moreover, it takes time and money to get back to one of your locations and exchange in.in addition, this is not the first time I have bought a prpduct with a passed bbd.

Janez brzan
Janez. [protected]@gmail.com

Once when I had visited Vancouver, I happened to stay there for a month due to my cousin's marriage. Ive usually noticed that the cashiers are not given a place to sit and they are standing for long hours. You should respect the people working in your space and provide them with great facilities such as a very small commodity like a chair. I hope next time when I come to Vancouver, I can see them sitting when they don't have a customer on the cashier table.

My brother purchased a $50.00 gift card for me from a Shopper's Drug Mart in Uxbridge. Unfortunately, the staff at the store failed to scan the card in correctly, and when I went to use the card at a Home Depot, it didn't work. The Shopper's location also failed to provide a receipt with the gift card.

I contacted customer service on August 24, 2018 to notify them of this issue. They asked for a bunch of information re: where the card was purchased from, method of payment, last four digits, approximate total cost of transaction, and so on.

This information was then provided and I heard nothing. I followed up on October 22, 2018, November 16, 2018, January 6, 2019, and March 20, 2019. No answer. I called back in on March 20, 2019 and spoke with another customer care rep who promised this issue would be dealt with and they would call me back. By April 19, 2019, I still had heard nothing. I called back yet again, and was placed on hold while they "reviewed my file". I was left on hold for 35 minutes and they then hung up on me.

This is truly the most atrocious customer service I have ever encountered. It goes beyond mere incompetence and seems almost deliberate.

Shoppers, you an absolute joke. I will never spend another dime in one of your stores.

Hello there,

I went to location in Dixie - 4141 Dixie Rd. Mississauga, On L4W1V5 on Thursday, April 18 to purchase heavy cream/whipping cream. While I was looking for the whipping cream I noticed that nothing on any of the shelves. I saw a staff around and asked if they have any whipping cream, without looking at me she just said, "look over there" pointing at the dairy section. I checked again but nothing. I went to baking ingredients aisle to see maybe it was there what I was looking for but nothing. I also grabbed a sack of rice as it had a $10 off. As I was paying on the self check-out, I had to enter the discount code but I didn't know how. I saw the same staff and asked how to enter the code, instead she said, "this isnt on sale!" then took out the stickers from the bag. She then call one her co-workers and asked if the rice was on sale and he said not but He then went and checked. Two minutes later he came back and asked me if there was any damage on the sack, when he checked he saw the damage and told the staff to give me the $10 off; she insisted that it wasnt on sale and wouldnt give me the discount but the other staff she has to since it had tape and damage on the bag. She asked me rudely to go to her cash, "can you come here". I told her to be polite when asking, instead she just ignored and pretended not to hear what I said. As I was paying she asked for my card to swipe, while giving me the debit machine she just dropped it as if she threw it at me. At the end of the transaction, she never did say sorry nor thank you! This kind of behaviour is very unreasonable - I understand that everyone wants to finish their job and leave on time but with this kind of customer service was very unprofessional and unacceptable! From the time I asked her where the whipping cream was and up to the time she was cashing me out was very unpleasant! I hope you will make an action towards this cashier — Thana with her behaviour towards customers! I would like to be contacted please!

Thank you!

Vinie Irwin
vinie.[protected]@gmail.com
[protected]

Hi Shoppers Drug Mart,

First of all, I'd like to Thank You for your time. I hope someone cares because no one cared. I am not sure who to bring my concern to, and if I directed to you incorrectly, I hope you can for the least, help me direct my concern to someone who can be in charge for a resolution and someone who sincerely cares. I am writing to bring to your attention regarding my extremely upsetting and furious experience with a Canada Post Employee and Shoppers Drug Mart Employee, located inside the Shoppers Drug Mart located at 1720 Bur Oak Ave. We not only were accused of possibly stealing parcels, we were also treated with extreme disrespect and attitude.

I purchased an item on Amazon.ca and mailed it as a gift under the Amazon "gift option" to deliver it to a Canada Post Location, so the Recipient can receive the gift I purchase for them at the Canada Post address. This is an option/feature Amazon has and have done it countless times when I use it to send gifts. I have never encountered an issue until today with Sam, he claims he is the Manager at Canada Post.

When my Recipient provided a valid Government ID that matches the Name on the parcel, Sam refused to allow my Recipient to pick up the parcel because he stated 3 reasons:

1) The billing address is not my Recipient's address (although the Name on the parcel matches)
Reason provided to Sam, but he did not accept: Recipient provided screenshots of tracking number from Amazon.ca, screenshots of Amazon Pick Up Location for Her, Her Name as Recipient on the package from Amazon.ca Canada Post Tracking and screenshot showing that it is a gift order sent to Her (using Canada Post address/Amazon pick up location) by me (my billing address). I also talked to Sam over the phone explaining the situation, but Sam tone of voice continues to be rude and refused to listen and implies that we're probably stealing parcels. Who's Driver's Licence will have an Amazon Pick Up Location/Canada Post address? How are we stealing parcels?

2) The address on the Parcel is not my Recipient's address.
Reason provided to Sam, but he did not accept: Again, in-person and over the phone, my Recipient (the person who I sent the Parcel to) and I (Sender of the parcel) explained the Sam that the address was sent to this Amazon Pick Up Location/Canada Post. The address would be the Amazon Pick Up location/Canada post. My Recipient's Government ID will not have the Amazon Pick up Location/Canada post Address on the ID, which is normal. The most important thing is, the ID matches the parcel, and our screenshots showed all proof of the purchase, gift order, sender name, sender address, Recipient name, Recipient pick up location (Amazon pick up location/Canada Post) tracking #. Sam continues to rudely refused to release the parcel and raised his tone and said stop pushing him, while we are calmly explaining the situation. Who's Driver's Licence will have an Amazon Pick Up Location/Canada Post address?

3) He has to get off work.
Concern: After 1.5 hours during my work time to try and have Sam release the parcel to my Recipient (with all proofs and IDs), I (the sender) called Canada Post to explain the trouble Sam is giving us. Canada Post said Sam has NO reason to hold my package. I also contacted Amazon and Amazon also said the Employee should not hold the parcel because the ID and Parcel Name is a match. Canada Post provided me with a ticket number. The Canada Post Agent said since Sam has no reason to not release the parcel since Name on ID and Name on Parcel matches, he will have to release it. We gave Sam the Canada Post Ticket Number to release. He called Canada Post and while put on hold, he said he has to leave because it is past his work hours. Lynn from Shoppers Drug Mart came over to disconnect the phone call with Canada Post.

After 1.5 hours of explanation and asking Sam why he would not release the parcel since Canada Post already said as long as the ID and parcel Name match is good for release, he rudely with a raised tone of voice, he would not give a valid reason and refused to listen to our explanation. It took 1.5 hours out of my two people's time, my Recipient who is there to pick up the gift parcel, and I the sender of the parcel. This is absolutely frustrating and not acceptable, not to mention Sam was rude all along. In addition, he refused multiple times when asked what his Manager's Name was. After several attempts, he finally said his Manager was Bryan. However, I am not sure how to send Bryan my complaint. I hope you don't mind this complaint has reached you. I trust that you will take my complaint with some care. Again, I have never had any issues sending countless gifts to people to Amazon Pick Up Locations/Canada Post. My Recipients have always been able to pick up their parcel with an ID with their Name matching the Parcel.

I am not sure who I can bring this extremely upsetting experience to. I hope you can take the time to acknowledge my disappointing experience and bring this to the appropriate person who cares. Thank you for your time.

Date: April 17, 2019

Time: 8:15pm EST

Location: Buroak PO / 1720 Bur Oak Avenue Markham ON L6E 0H8 (Shoppers Drug Mart)

Employee Name: Sam (Canada Post Employee at Shoppers Drug Mart) / Lynn (Shoppers Drug Mart Employee)

Concern: Sam refused multiple times to allow the pick up of a Canada Post Parcel, with all proofs and valid Government ID matching the Name on the parcel delivered - even with a Canada Post Ticket Number to release the parcel. Sam also said he'll be responsible for this stolen parcel. We were falsely accused of stealing parcels with both Amazon and Canada Post proof that we are the valid sender and recipient.

Regards,

Extremely Upset Customer, KP.

Purchased a cannon camera lens on points at shoppers in chilliwack bc with super store points only after making sure it could be returned if my son bought me the same one for my birthday. I was very clear that I wanted the points return on super store points as I could never spend $279.95 in shoppers. The floor manager said no problem as long as it was not opened I stated that if they would hold it til the morning I would know for sure if it was a duplicate gift they would not so l used the points to buy it. Well turned out my son got me the same lens that night for my birthday so I attempted to return it in the morning. The cashier said they would not take it back as they didn't have any gift cards in the entire store for super store or for shoppers I said just put the points back please on my ss card she refused and told me to go to the other shoppers an pick up a gift card and thats all they would do - take it or leave it. I went to the ss manager and they couldn't believe how I was treated but the gave me a gift card ans said it could be used for this so I went all the way back to shoppers and the refused again the cashier call the floor manager and he stated that people should not be ripping off the store in a very loud voice. He was extremely intimidating and frightened my 85 year old mother when he told her to go and sit down when she asked what were we supposed to do. These store staff said they didn't believe I bought it there even with the receipt. They were rude and scary to several elderly ladies and seem to have a serious problem answering questions to the elderly. I was poised to call the police. I am 62 mom is 85 and this store is in an area that has many sr units and used to cater to the eldery. The owner of the promontary store stated the customers from the chilliwack store are always told to take anything that is defective or returned to the promontary store as the chilliwack store doesn't do returns. Between superstore and shoppers
I spent a lot of money but I will not return to that shoppers something needs to be done this is fraud! My name is dorothy bendsen e-mail
[protected]@hotmail.com

I am a senior citizen and last thursday april 11, I thought I purchased life brand b12 - 100 mg. Last night I discovered I purchased life brand b6 - 100 mg in error. I did not keep the receipt, as I didn't know I bought the wrong item. I went today, april 17, to your shoppers drug mart at lawrence plaza, toronto, where I purchased the produce and was told by the cashier they could do nothing without the receipt. All I wanted to do was exchange the product and pay the difference if there was. The cashier was very courteous. I asked for the manager. She explained the situation to him and he said there was nothing to be done. I asked to see the manager and he told the cashier to tell me to come back in 1/2 hour he was busy. I also am busy and have more to do then wait 1/2 hour for him. I wanted to speak to him on the phone, but he wouldn't take the call. I went to the back of the store where I encountered the owner alex. She would not give me her last name. I explained all, and she again said, nothing can be done without the receipt. I suggested she look at the optimum information, as the purchase was done on that and she said she can't. I find this hard to believe, as the information on the optimum account probably goes back to the beginning of time. Discussion went back and forth for a couple of minutes, but she would not let me exchange the product. I then might have said something a little rude, as I was very upset.in the end I told her to keep the product, she needs it more then i. She also advised me to leave the store now and not to return. I proceeded to another shoppers at bathurst & invermay, toronto, purchased 2 of the correct vitamins and asked their return policy. She also said a receipt was needed, but when I explained what happened, she said they could look it up on the optimum account! I found the owner, alex, with no last name, was very condesending and not living up to the statement of "the customer is always right". I have worked for over 50 years and dealt with many situation. When someone requests the manager, they should never be told come back in 1/2 hour. I would appreciate a reply as soon as possible. If it helps any my optimum number is [protected].

Esther steinberg
174 tansley road,
Thornhill, ontario l4j 4e7
[protected]

I try to put money on my Visa prepaid card today at your Dawson and Wyandotte location. All she kept asking me was how much I had I said I didn't know because quite frankly it's not my job and she has to count it again as you can ask me again. She kept looking at me and staring at me and then decide to laugh at me. When did it become acceptable customer service to laugh at a customer. I went to the pharmacy to complain and he could care less. What a joke! Just take the money and count it like a normal he civil human confirm it's the right amount and then put it on the card. When does it become acceptable to laugh at a client there I said it again. Absolutely bizarre

I purchased an Xbox one at a shoppers drug Mart in Scarborough and was told if it's unopened with receipt within 30 days, it can be returned. I tried to return it at this Markham location and was told that I have to go to the same store I bought it from. Why do I need to travel to another city to return something? The manager said it's because it's electronics and questioned if the product was opened. It was not! In fact, she could have cut the tape herself to see that it hadn't been opened. I'm so angry that I'm being so inconvenienced to have to make time to travel much further to return a product. I will never buy electronics from shoppers again, and I will definitely share my poor customer service experience with others. There should not be an issue returning products when you make sure you're doing everything right to return the product.

I got my prescription for my throat pain after consulting with a walk in doctor and the pharmacy over there didn't have enough medicine to provide me and advised me to get in other pharmacy.

The doctor has wrongly written my name in the prescription and she corrected my first name.
I went to the pharmacy at this location and explained them that they corrected my first name.

They called the previous walk in clinic which was closed by that time.

They are not even polite to say that they can't provide the medication. Such a rude way to ask a customer "where is the document to confirm that the previous pharmacy has changed my name".
Really felt annoyed with their rude way of answering me.
They should definitely need a customer facing training.

This needs to be addressed.

there is, supposedly, a contest the Shoppers Drug stores across Canada, that gives anyone with a card, given at the cashier's when paying and going over a certain amount the chance to win 10 $1000 contest started on March 23/19. It will close on April 21/19. However I have not been able to enter these codes and no one I talked to has also not been able to enter. So, is this just a scam to get people to buy? or is there something wrong with the web page?

mid to late November i was at this shoppers location as it was use our points day, i used my point to get a lancome moisturizer "benfait total" since it was points time i was stocking up. got home put it in my drawer and never looked at it again till a few days ago only to realize i was given the WRONG product. so i went back to the above location at kingways and talk to a [censored]'t manager. since i no longer had a bill she kept telling me store policy is only 30 day for exchanges/returns...i'm like who keeps bills from 6 mths ago...all she was interested in my store policy is.. store policy is after maybe getting a little mad and telling her to keep the product as it was useless to me and asking where customer service was/is she said she would forward me on to a manager i said i thought u were the manager ..she was only a asss't. so on april 10 i spoke to the manager rita who was more interested in bereating me for the way i talk to her [censored]'t ( if you can't handle a little rudeness maybe u shouldn't be in that position then) i asked her if she wouldn't be a little upset and again where is the customer service, she again berated me for not having a receipt and said in the future to A) make sure i get the right product and b) ask for a email copy...i told her i wasn't aware they even did that as i was never asked before. she told me she would only do a gift card, which is fine but i don't need or deserve the berating. what happened to the customer is always right!

With my purchase I requested cash back in the form of loonies and was told no by the cashier because she cant give up her loonies. I asked if they did not have a cash office which the cashier replied with "Well we do, I didn't think of her" and laughed and asked if I wanted a bag for my things. I said no, she then said with a brazen tone of voice that she could maybe give me some loonies and asked how many I wanted and I said "no its fine" and left with my purchases. My husband visits this exact store every week to shop and when he requests loonies weekly he is given his cash back without hesitation. This is not the first time my simple request has been denied while consistently my husband is treated with respect when he makes the exact same request. Although this store is the closest establishment to our home we will not visit in the future. If loonies as cash back were denied to all your paying customers then that I would understand, but to treat men with respect and young women with condescending remarks and a different set of rules is both ageist and sexist and we will not support you in the future.