Shoppers Drug Mart

Oct 12 @ 11:33am
a different pharmacy called the market mall shoppers location to see if they had a specific type of medicine. Yes 4 boxes. Went to get them and the pharmacist on duty had no idea what was happening. I explained the situation, my regular pharmacy explained the situation. Then he told me he didn't know what was happening, refused to help me and sent me on my way.

To whom it might concern,

I would love to know the reason for the price difference for a medication that it is exactly the same, but bought in 2 different pharmacies. The above prescription I bought at Shoppers Drug Mart in Penticton BC, but it was way more pricey than the exact same medicine at Pharmasave. The only differences I can see is the colour of the containers and the disbursement fee, which is 9 cent more in Pharmasave, which I'm OK with that. The pills at Pharmasave in Penticton work out to be 0.532 cent each, and the ones at Shoppers Drug Mart work out to be #1.616 each. That is a big difference. It seems to be a rip off. Totally unfair!.

An upsetting incident occurred at the Miramichi (NB) Douglastown location, store #165 on Sunday October 8th, 2017. I purchased several items which were rung through by Sara (the cashier) and I asked her if she had a scan code for the PC 12 pack water (so that I didn't have to lift it out of the buggy) which was on sale for $1.99 for one case or 2 for $3.00 - I was purchasing the 2 for $3.00. When I got out to my car I checked my receipt and discovered that I had been charged for 2 cases of the 24 size water case (plus deposit) at a total of $14.98. Since I had just come from the store, I went back in with my receipt to the cashiers counter. She was busy with another customer and referred me to another cashier - Cathy, the cashier supervisor. I mentioned to both cashiers the mistake that was made and Sara's only reply was that it 'looked like the 24 size'. Then Cathy's response was to say that I received bonus Optimum points which I wasn't entitled to - and this is a mistake also as my original order put me over the required $75.00 amount. Then Cathy says she didn't see my water and I would have to go out to my car and get it - virtually calling me a liar at this point. I came back in a 3rd time with my 12 pack of water and finally received my refund for the 2 24's of water. Another patron reminded me that Shoppers owed me a free item because of the mistake and Cathy tried to make it look like it had been my fault. The unprofessional conduct of these two cashiers is astonishing. And to add insult to injury, at no point did either cashier offer an apology for their mistake or the inconvenience and disrespect this situation caused. I would think that Shoppers should be considering offering me some generous Optimum points for this shameful transgression.

Lise Colalillo
92 Shamrock Crescent
Woodbridge, Ontario
L4H 1A3

October 7, 2017

Mr. Micheal Motz
President of Shoppers Drug Mart
243 Consumers Road
Toronto, Ontario
M2J 4W8
Attention: Mr. Michael Motz

Dear Mr. Motz,

I would like to share my latest shopping experience at Shoppers Drug Mart. I’ve been a loyal shopper at the store closest to my home since it opened years ago located at 5100 Rutherford Road, Woodbridge, Ontario. My prescriptions have been filled there for years without any problem or issues with previous staff. As of late, things have changed at this location and incompetence is not appreciated at the customers expense. Having filled my prescriptions last time, I was urged to use the online service when renewing my prescriptions. Not a fan of the internet as it isn’t the same as speaking to someone in person but I tried it out.
I have glaucoma and have been using eye drops for many years so I am well aware of how to use my prescriptions. Having re-ordered a refill, it is only normal that you buy a bottle at a time and use it before the expiry date. Sent my husband to pick it up and the pharmacy - it refilled all the refills given by my doctor all at once. My bill was exorbitant - in previous years before picking up any prescriptions, I was questioned on the amount - this time they said nothing nor followed up. I am stuck now with a prescription that will last me possibly two years as I only apply a drop in one eye once a day! Not to mention they will expire before I can use them. They wouldn’t do anything to rectify the issue an told my husband to call the next day to speak to the owner Yon Han Siow. Next morning I called myself to discuss it with Mr. Siow, they told me he wouldn’t be in till after the long weekend. So I asked to speak to the manager which in turn suddenly found the owner - nice customer service! - lying to your customers is disgraceful. Mr. Siow was not responsive to our concerns and refused to even consider making amends or compromises.
This experience has left me with no choice but to move our family prescriptions to another drug store and totally stop shopping for all other goods at any Shoppers Stores. family
I will be sharing my experience with all my family and friends who use the pharmacy for their prescriptions. As I won’t be using your Optimum card [protected]) any longer - I would like to redeem all my point for a cheque mailed to my above address.
Thank you for your time and I would take this complaint seriously as it is a reflection of your entire company.

Kind regards,

Lise Colalillo
[protected]

On Oct.5/17 I purchased some items at Shoppers Drug Mart, Westgate location in Saskatoon, SK. I brought my own bag to bag the items. I noticed on the cash machine screen that I was being charged $0.05 for a plastic bag. When I advised the clerk what I had seen she advised that the money goes to their charity. I was shocked to here this & wasn't given a bag by the Shoppers employee either. I advised that I found this unethical as I wasn't given a choice to "donate", rather Shoppers just takes the money because I brought my own bag. I shared that the Co-op store in Saskatoon actually refunds clients $0.02 for bringing in their own bag.
I find that Shoppers in engaging in unethical behaviour by stealing money from their clients on a daily basis. There is no accountability to the public on how they manage this money or how much or to which charities these unauthorized charges are dispersed too.

On September 29th at a little after 10 pm I stopped at Shopper's Drug Mart- Garden City location at the corner of Leila and McPhillips in Winnipeg, Manitoba.

I stopped to pick up a few items and as soon as I walked in a noticed a man who was looking at the magazine racks awkwardly. I pegged him as a store walker and continued on my way. I went down the first aisle and picked up one item and went to another aisle. In this aisle I returned a text but was looking for a cosmetic bag (as I was going on a trip the next day). I noticed him and by a shelf with vitamins but did not think anything yet. During this time I held my items a bit of a distance from me so that he can see (this is something that happens to often in the city of Winnipeg with floorwalkers).

As I made my way across the store I noticed he followed me and he stopped in one specific aisle where I was standing. At this time I was picking up a snack pack for my son, who was waiting in the car as he just came from basketball.

I addressed him and asked him are you a floorwalker because you have been following me since I came in here. He said he was security and I asked him why he was following me, he said it was his job. I pointed out that there were other people in there store and asked why he was not following them. He said he was just doing his job. I pointed out that out of the customers who were in the store I was the only one who was First Nations. I asked him what his reason for following me was, he said it was his job. I told him what he was doing was racial profiling me and if it was his job he would be following everyone else and not just me. I told him I did not appreciate it because I am a paying customer, he said it was his job. I told him I could not believe it and that I plan to complain, he told me I could. I started to walked towards the cash register and he started to follow me, I asked him what he was doing and told him that I am clearly going to pay and that he can stop following me, he said it was his job.

At this time, I went to the front and was upset but kept my calm. There were two young Shopper's workers there standing at the front. I know I could have left but I was tired and this was my last stop, I placed my items on the counter and went to go get one item and then paid for my items.

The cashier was very nice and handed me a business card to put a complaint in as I told her I was very upset with how I was treated.

When I returned to my car, I cried because being followed based on skin colour or what ethnicity you look happens too often. I am a professional (who was wearing casual clothes at that moment) and someone who does not steal.

This man clearly made me extremely uncomfortable and was borderline aggressive in his approach. (He was wearing plain clothes, an orange cultural attire on his head and about 5-8 in height).

There have been other instances where other people from the First Nations community have complained that this has happened to them at Shopper's Drug Mart as well, despite being paying customers who do not steal.

As a solution, the guidelines on security protocol should be looked into as well as information on what racial profiling is. I understand that stealing does occur but not every First Nation person steals. Thank you for reading this.

My son picked up a prescription from the location I have been using for 25 yrs. My benefits did not cover it, the cost was about $125. He didn't question the cost because my meds have had prices attached as well as the meds for him, his two siblings and Father that we get there. I called the pharmacy and spoke to the pharmacist explaining how I didn't want the med because I can't afford it on my income. He told me I could come in for a refund but to come in during the week because he didn't know how to do refunds. When I spoke to three other pharmacists and finally Kevin, after three weeks of trying, he tells me that a policy restricts returns once a med has left the store. While I appreciate the reasoning behind this policy, I feel that the refund should be honoured, as the pharmacist on duty told me it would.

I am very upset about this because I have been a good customer in standing for 25 years as well as my whole family. The dispensing fee is the highest in Toronto but I have continued with Shoppers because of the history and service I have received. I have known most of these people, including the owner before the current one.

I would like a response as to why this pharmacy is not honouring what thier employee advised me to do with regards to the refund. While I appreciate that he may have been mistaken in policy knowledge, that should Not effect the customer.

This would be my second complaint about this shoppers located in Thunder Bay Ont.
I believe it's located the corner of Oliver and memorial ave.
This complaint a little more serious were as a dr. Has called a few times with different medication to be covered (cancer related) and she has been charged with version code (Dr.) actually called and set it up
(2) My mother has been on medication for over 40 years a few changes here and there but it wouldn't be in her blister packs (antibiotics) etc. More common. But the jest of it her pills are the same every month. This one time just past 2 months they held her pills because of renewal witch meant she had to make an apt. You guessed it she had to wait 4 days to see her Dr. Now with no pills she started to bleed out again another call from her Dr. Stating this should of never happened and perscriptions don't run out unless stated and he pointed that out to the pharmacy my mother being so sick lost 3 litres of blood when we had brought her in the damage was done even when she was able to start her pills again
I would like this to be looked into and if any renibursment for some of my mothers medication that should have been covered
Since then we have changed her location and we will never recommend this location
Thank you
Jennifer hill
[protected]
Jennifer.[protected]@gmail.com

The pharmacist owner of this Shoppers Drug Mart 228, Kam, did not explain much when it came to the prescription pills, and had an unpleasant attitude as well. I went to pick up my prescription, which the family doctor prescribed the dosage to be at 4mg. Upon picking up my prescription at this SDM location, I was presented with two bottles of pills instead of one. I was told by my family doctor that I would receive one, thus the confusion. I paid for my prescription, and I thought he would give an explanation as to why I received two bottles. Instead, I had to ask for an explanation. If not, I would've never known why. Apparently the company ran out of 4mg pills, and had to give two bottles of 2mg pills instead. The attitude while he presented the information felt like he was expecting me to know this already, which obviously I did not. Every other pharmacy I've been to always provides explanations and instructions upon paying and providing the prescriptions. This may seem like a minor issue, but to me, I felt he was complacent and unprofessional. I just want to bring awareness that complacency exists, and that it should be taken care of so that it does not happen to future clients.

Good day,
I recently called my Pharmacy by refill request that my Specialist would have to authorize (0 repeats). I was told it would be ready for pick-up after 4:30 the following afternoon. Since I had a few extra capsules, I went to pick up the prescription two days later, after I took my last med the evening before.
I was told by the Pharmacist on duty that the Specialist hadn't responded to the fax authorization, so I asked for an (occasional) holdover. I was told that the new Pharmacist/Owner had halted advances, which was legally conforming according to what I was taught as a future Pharmacy Assistant Graduate. The Pharmacist advised me she had the prerogative of overriding the policy for a charge of $15.00. I declined.
Needless to say, I went without one of my bedtime meds that evening.
So what is the point of this letter? Customers should have been given ample notice regarding advances, which could alleviate their 'anxieties' (like I had that day), and better prepare them for reordering their meds earlier.
As a point of note, I expect the new Pharmacist/Owner to have direct Pharmacy calls and/or inquiries picked up within a reasonable time frame by a live staff member according to established OPA guidelines (presently, and I believe a breech of protocols, their automated system notifies the customer that the Pharmacy staff are busy...twice - the third - leave pertinent information and the call will be returned.
As well, the dispensary is frequently out of OTC products (which I, time after time, suggest they add their auto-reorder system).
So, in closing, I wish the new Pharmacist/Owner all the best; however, if she wants to employ some policies which may have a negative impact on the customers, some positives should be provided as well.
Thank you for your time.
David Silver
Thornhill ON

Hi,
I visited your shoppers drug mart on 02-10-2017 and ordered my prescribed drugs. they said they do not have time right now bc of low staff.
then they said please collect your medicines next day.

I visited next day on 03-10-2017 and I told the on counter my name is this and yesterday I ordered for my cream

They said we did not find what is your DOB I said I can not provide in front of the people. then I provided my Driver's Lic .

After that they asking weird question - when you gave this order - I said I already provided you these all info you can check in your system ehen u already have my DL. then One guy came and said o we can ask so many times you have to provide us info if u can then do not come to my store again.

I said your store this is store for customers not your personal use.

he argued and walked away.

I want you to please inquiry on this matter And this guy needs to get apology and he has to learn how to talk with customers - customers always right

your store address is as under :

Address: 600 Saddletowne Cir NE #101, Calgary, AB T3J 5M1

Thanks!
SA
[protected]@hotmail.com

I just want to share with you how my experience was today at saddle ridge shoppers, calgary, alberta. I came to get photos done for my dad to apply for indian passport. I told jennifer that some places it says 4 pictures and some says 5. She was like no worries we have on our computer and it is the most updated version and she said it will be 4 pictures. Then she is like it will be 2 orders so you have to pay 30$. I was like why because almost 6 months ago I got the same pictures done and a guy working here printed 5-6 pictures for around 14-15$. So then this miss attitude came, harman. She came to me with no hello or no hi, directly she said do you have any questions. Wow! What a customer service. She said if that guy printed pictures for you, you need to talk to him or go some where else. Like seriously, this is how you treat your customers. I have been working in customer service field from last 5 years and I better know how to treat customers even if they are wrong. I think these girls need some more training in customer service. They might be best employees technically but worst in customer service skills. I have seen this harman girl so many times at customer service desk, but I have one question for her, when was the last time she smiled and greeted her customers.

This is not the end, I went to apply for his passport, they are like we need 5 pictures and not 4. Wow I drove back to this shoppers again and now jennifer is like you have to pay for the full set again so I paid another 15.99$ for just one picture I needed but I have to take 2 because of your store policy. I thought this was her responsibility at first to make sure she is providing me with right service. I have to pay again even though it was their fault, even though she checked her checklist for pictures for indian passport. This is straight ripping off customers. I will never recommend my family and friends and I will never get this service done again at this place. I will make sure I share this experience with all the people I know with employee’s names as well and also to share this experience at google reviews.

This email was written to the store manager and all he replied was its our store policy. So thats how managers deal with client complaints. His name was giles fernando.

Thank you for your immediate attention to this matter.

I just left your 123 Mitton street south, Sarnia On N7T3C5 store. I have never felt like such an inconvenience in any other store before as I did today. Christina the cashier was nothing short of rude and more worried about speaking with another employee about tomorrows schedule . I bought 3 items that were on sale, I told her they did not ring up at the sale price, she rudely replied " they will" and proceeded to ignore me when after the total they in fact did not. She turned her back on me and walked away ...no thank you..no have a nice day..NOTHING. I will never shop or recommend this location again.
Absolutely disgusting customer service!

Please check the reviews on Google map for 1597 Wilson Ave, North York, ON M3L 1A5.

You have 1.8 %. Everybody complained about the cashier and customer service. If people are important to you and if your company cares about customer service please start doing something in that location.

Cashiers are rude with lots of attitudes. That has to be fixed.

Thank you

Please let me start off with the fact that I myself work in and manage the customer service industry. Today was my first and last day visiting your store at 20395 Lougheed Hwy. When I entered, I stood at the counter at cosmetics for over 3 minutes. The cosmetician glanced at me, again with no acknowledgement. A gentleman came over and mentioned I was there. Again, she glanced with no acknowledgement. In my line of work, if you not acknowledge a client within 5 seconds, you get a warning. Several of these, and you lose your job. I was not asking in any way to be helped first. What I was expecting was a polite "I'm just with someone, I'll be over in a few minutes to help you". I stood there longer, and finally did mention the awful customer service, saying it would have been great to at least be acknowledged while I stand there waiting. I went to the front tills and asked to speak to the assistant manager. She was extremely wrong and derogatory. I addressed my concerns and she responded by saying the cosmetician gives great customer service. I'm sure she does in other situations, but this incident does warrant a simple chat w the cosmetician with a reminder to acknowledge. I mentioned I will go to another location, where my business is appreciated. She responded with well maybe you shouldnt shop here as I was leaving. I turned around and asked for her name. She refused the information and walked off mumbling. The sales associate had given me her name and a card to contact ymanagement She was wonderful, and I very much appreciated her help. I can't help but wonder if I was in my normal expensive attire and the sales associates knew how much money I spend at Shopper's Drug Mart, my experience would be different. I have never experienced such disrespect at ANY store, not just Shopper's. I will gladly give you my points card number or you are more than welcome to contact the staff at the locations of David and Coast Meridian and at Sunwood Square on Lougheed regarding how much I do spend. Hundreds at a time. I will never set foot in your location and will share my experience with others to avoid your location as well. UPDATE - I emailed the store with NO response

I have recently been threatened by a shoppers drug mart employee who goes by the name Renee Masch, at the store here in kitimat. She had threatened to beat me up 'deal with me' if I didn't stop fingering her. I have fingered her once out side of work because she was staring at me. The threat happened at work and that is why I'm writing in today.

I am also taking her to the rcmp to charge her with uttering threats.

This complaint is regarding:
Receipt number: 9990208481030000246785
Shoppers Optimum Car ending with 408251

I have done shopping yesterday after uploading coupon of 15x if I shop for more than $20. But after shopping I didn't get 15x points. I have attached the receipt for your reference. Kindly upload the points as promised in my optimum card(which is 15x of what I got i.e. 260*15=3900).

I tried to call customer service many times today but its never reachable.

Hi,
I bought this product (Avent Powder Formula Dispenser and Snack cup) on 17 of July 2017. That was just an extra item that I needed. Apparently, I found it not necessary and I wanted to return it right away, but I left to Europe (the next day and I can even provide airline tickets) and I was not able to return it within 30 days ( as it says on the receipt). When I got back ( 5 of September 2017) I didn't have time to come right away to the store. So I went today and I was declined for refund ( not in a nice way), I also proposed ( since the product is in original packaging an I never used it) to get at least store credit, but it was *No answer * again with no compassion or possible understanding of my situation. The cashier didn't even listened to me. It was just a cold wall.

The address of the store is 333 Mountainview RD.S., Georgetown, L7G 6E8.

It was not a pleasant experience, since I shop there a lot ( including pharmacy). I was not expecting that for the COMPLETELY NEW and untouched item( which cashier didn't even bother to examine or look at) I will not get a refund or Store credit for 9.49 CAD. Unbelievable.

Pictures of receipt and of the item attached.

I was just in the Yonge and Carlton store in Toronto was witnessed a despicable incident.

A woman, who probably had a mental illness but none the less was in distress was rudely removed from the store. I neither saw nor heard any kind of commotion previous, she was in no way bothering me and it didn't appear anyone else either.

I get it's private property but I'm certain she was being profiled. The woman was almost in tears, begging to allowed to stay as her mother would shortly be meeting her there. Which makes me believe this was a loitering issue as someone who didn't fit the upscale, clean and sane demographic was found waiting and your gross staff didn't like the sight of her.

Not one, not two but four staff stood at the door laughing and she was physically shoved out the door in tears. Additionally at least two cashiers, CURRENTLY CASHING OUT CUSTOMERS, were laughing at this poor woman. I was so incredibly disgusted by how your staff handled themselves I threw my purchase to the ground in front of some of the vile umempathetic baboons you have working for you and said "you're disgusting, umm not shopping here".

Of course, as a well dressed white male, there was no reaction to my departure. The woman was still outside, confused and distraught speaking to another man I heard her say "I wasn't doing anything", to which he replied "I know, I tried to defend you. Apparently your customers have more compassion for humans than your gross staff do.

The store in Beaumont, Alberta, has one of the rudest management and unexperienced staff. Very disrespectful to the customer, very aggressive behaviour and lack of any customer service skills. They scanned a scratch and win ticket twice, threw the winning receipt in the garbage, and kept the second one saying that the ticket has already paid. We are talking about a five dollar ticket. Its not about the money at all, its about the behaviour and the lack of customer service. They refused to investigate and they were not cooperative, or understanding, at all. After twenty minutes, I got a phone call and they asked us to go back and take the five dollars. They admitted they made a mistake. No apology from anyone.

This is not the way to keep customers happy and satisfied. I request a personal apology from the manager and for somebody to have a serious discussion with employee on her behaviour.