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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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12:43 pm EDT
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Shoppers Drug Mart a beauty boutique item/product + the cs

To whom it may concern:

On October 22, 2017, I visited the Scarborough Town Centre Shoppers Drug mart location located at 300 Borough Dr Scarborough ON M1P 4P5, (Store Number: 860) I visited the store for a refund at the beauty boutique counter. The item is a beauty boutique product. First, I spoke with a beauty expert (name not recalled but of Filipino decent) whom called upon the store manager for further assistance. Since Vilma the manager of the beauty boutique was away I spoke with the front store manager Rita, who was extremely rude and impolite. I gave her full details about my visit (I wanted a refund for a unappealing beauty boutique item) I had informed her that the item I was requesting a refund for was purchased at a different location and that I had I misplaced the receipt for it . The item is a perfume sampler box.
She quickly started explaining to me she "couldn't due a refund without a receipt and also she couldn't especially because she didn't know if it was a stolen product or not" . She mentioned that "many boxes of this product, the perfume sampler box in the recent past had disappeared from the store and that she didn't know if whether I had anything to do with that since I didn't accompany a receipt with the product." Without hesitation or consent she quickly wrote down the bar code of my perfume sampler box. She also early on in the conversation wanted to obtain my personal information such as where I resided, she mentioned if it was a few buildings by numbers after I had told her my address's street name . The customer service I received that day was beyond dissatisfaction and disrespectful. It was a valueless one!

Thanks for your time.

For contacting purposes my email address is [protected]@hotmail.com

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10:41 am EDT
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Shoppers Drug Mart life brand “no sugar added” cough drops

I was at one of your stores today looking to purchase sugar free cough drops when I came across the life brand apparently sugar free cough drops. The ingredients list includes sucralose which is sugar, of course this sugar has been chemically changed using chlorine! but it is still legally sugar. In recent studies this product has been shown to cause cancer(leukaemia) as well as many other harmful effects. The FDA has even downgraded their suggested use of this product from caution to avoid.
This would be considered false advertising!
Now I realize you guys will make a ton of money from all the side effects this product causes by selling more dangerous drugs to combat the effects of this product and that is just downright EVIL !
You need to remove this product from your shelves immediately!
I am currently organizing a group of people to boycott your stores in Chatham Ontario, and of course I'll make sure we get plenty of media coverage.
Please do The responsible thing.

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8:10 pm EDT

Shoppers Drug Mart pharmacy

The woman that helped me in the pharmacy was rude and impatiant. She smirked at me and would not help me ar all. She worked in the pharmacy and i cant believe someone that works in heslth care could be lacking compassion empathy and just human decency. One of the rudest snottiest people i have come across in retail. I will step foot in another shoppers as she made me feel so unwelcome and wouldnt give me so much as a second of he valuable time.

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6:30 pm EDT

Shoppers Drug Mart filling a prescription: followed around by staff like i'm a thief!

My name is Ted Hajdu. I am currently waiting outside the shoppers drug Mart in Maple Ridge on Dewdney Trunk Road. I was just inside filling a prescription for painkillers because of a serious back condition. The pharmacist informed me at 3:55 pm that my prescription would be ready for pickup in half an hour. It's 4:17 now. Between 3:55 pm and 4:00 pm I was tailed around the store by a staff member. I believe she thought I was going to steal something. When I left the store at 4:00 pm, I verbally commented on her space invading actions, letting her know that I did not approve of her actions. When I was working in the carpenters union, I was earning close to a 6 figure salary. I have a clean criminal record, I am also bondable. I'm writing this to let you know that these actions by staff are unnaceptable, and that should these actions continue, I will seek legal redress.

I can be reached by email at ted.[protected]@gmail.com if you have any questions regarding this matter, and by phone at [protected]. I apologise for bothering you with this matter, but the level of discomfort caused by this incident had compelled me to contact you so that something can be done. Staff at this location must understand that not everyone is a shoplifter.

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12:51 pm EDT
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Shoppers Drug Mart service

Yesterday i bought a logitech mouse at shoppers which located at rutherford plaza and i would like to return because I change my mind to get a wireless mouse so I went to the nearest shoppers store which located at center point mall. The manager and salesperson told me I did not use the same credit card when I purchased it yesterday and also they do not have the same product so I need to go back to the store where I bought it. That makes me no sense since I was advised that I could return it any shoppers drug mart. First of all I used the same credit card and it printed differntly on the receipt and they couldve sold out the item that I had. They were both using unpleasant voice tone while having conversation. I was treated so bad and it made me not to go back to that lacation.
I just want to confirm what the policy is about returning items and they were treating me as if I was tryint to cheat on my purchase.

Thanks

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7:54 pm EDT

Shoppers Drug Mart an angry teller woman yelled me

Today, 10/17/17 at 17:28pm in the Shoppers Drug Mart on the 1755 East Broadway, a teller (old woman) yelled me very un respectfully in front of many people because I was choosing a a pair of Maxwell earphones to buy. I did not see posted any written information to do not touch the earphones, if there were a less a sign I wouldn't touch them. She was very rude, that's is not the appropriate way to treat a customer.

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11:14 am EDT

Shoppers Drug Mart cashier and 20x points

Went into my regular SDM today to get the 20x points today, Oct 21/17 at 10:57 AM. I got what I needed, and went thru the cash register. When the cashier finished ringing up my purchases, I asked if I spent enough to get the 20x points. She says "you have to spend $75 today". I said no, the flyer says $50, and the woman behind me also said your poster in the window says $50. The cashier whipped out a flyer from under the counter and points to it and says "it says right here you need to spend $75". She put the flyer back under the counter. I said "what's the flyer date you are looking at?". She brings the flyer back out, reads the date and asks "what's today's date?". We all told her Oct 21. By then there was quite a large line up, and the woman who checked out in front of me was now involved in asking the cashier if she also got the 20x the points. I never did get an answer from the cashier on whether or not I got my points. I paid for my purchases and got home to look at my receipt. I did not get my points after all that and that is the reason I went into the store today. I am in shoppers at least four times a week. If she had of answered my question, I would have purchased a pack of gum or mints in order to bring my total purchase to the $50. My total before taxes was $48.41. Any other time I've been in SDM for the 20x points, all other cashiers have told me whether or not I met the total to get the points. This cashier not only didn't offer the information, she didn't answer my question. When the woman in front of me asked the cashier if she got her points, the cashier told her to look at the bottom of her receipt. I feel this cashier was trying very hard to make sure customers didn't make their 20x today due to attitude! She was young, maybe she was new, but she was not helpful to me or any other customers from what I saw. I am quite upset I didn't get my points and I really don't want to take everything back to the store to get my money back, or to buy that pack of gum I need to get my points.

The 'author" number is 105705, I don't know if that is the cashier ID or not.
REF#[protected] 0016440540C

I'd like SDM to honor my purchase by providing me with the 20x the points I should have received today. I did ask the cashier and I went in solely to get the points. I didn't urgently need anything, I wanted to points to help toward the Christmas season coming up and purchasing products for my parents in B.C. I do this every year.

Thank you for your assistance.

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2:24 am EDT
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Shoppers Drug Mart false advertising

I placed an order with Shoppers Drug Mart on Aug 21, 2017. The total amount I spent before tax was $79.66. I made sure to purchase more than $75 worth of cosmetics as at that time they had a promotion going on for extra points and FREE Beauty Bonus bag with $75 worth of purchase. After I placed the order I emailed customer care asking for the color of beauty bag I want as it did not give me the option at the checkout. After over 2 weeks on Sept 05, 2017 a representative replied giving me very generic answer without even addressing my issue. By that time I received my order and did not get any Beauty Bag that they were advertising in their website. I emailed again and three times after that asking what happened. Because the promotion for that bag started on Aug 20 and it is not possible that they would be out of stock by Aug 21. Specially I order actually on Aug 20 MST but is shows Aug 21 on the receipt for timw difference probably. This is worse than FALSE ADVERTISING! They don’t even care and bother to give you a reply. I even emailed them with the screenshot of the advertisement. But they just don’t care. This is unacceptable. O wanted to go beyond just emailing them as I don’t want another customer going through what I am going through. Please help me.

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6:23 pm EDT

Shoppers Drug Mart no public washroom available to customers

I recently was at my local Shoppers Drug Mart with my 3.5 year old son picking up a prescription when he informed me he had to use the washroom. I asked he pharmacist if he could use the washroom and he stated that there was no public washroom only a washroom for staff. This shoppers drug mart is located in a strip mall that has separate entrances and was informed that he have to leave shoppers to go into the mall part of the strip mall to use the facilities. I asked him politely again if he could use it as he's only 3.5yrs old and might not be able to make it and he shrugged his shoulders and said sorry. I understand their store policy however every pharmacy should have a public washroom available. People are coming to pick up prescriptions that could be ill and need to use the facilities . I find it unnaceptable. This shoppers drug mart also has different hours than the strip mall itself therefore the public washroom may not always be available for use for the public if it's after store hours.

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pobarjenkins
Minneapolis, US
Oct 20, 2017 9:01 pm EDT
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Many stores these days don't offer public restrooms due to staffing and/or theft. If this is very important to you then you should choose a different pharmacy.

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10:39 am EDT

Shoppers Drug Mart selling expired food - pc performance protein shakes

Hello, on Sunday, October 15th I purchased a case of PC Performance Protein shakes for my son who has ADD and can't seem to eat at lunch time. I get him these shakes to get some sort of nutrition in him while at school. My son told me that he drank the entire bottle and there where chunks in the shake, he then proceeded to look at the expiry date and to his discuss the shakes expired on September 1, 2017.

I went back to Shoppers on Tuesday, October 17th and showed the manager the expired goods and she said she was very sorry, to go pick another case. They were all expired, so she took them all off the shelf. I got a refund but my problem is that I had a kid who was sick over expired product and this type of thing should not happen at a PHARMACY! Invoice#9990206061010000920096

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3:36 pm EDT

Shoppers Drug Mart pharmacy edmonton 118 ave and 81 street

This is the second time that I was told my 10 year old sons medication would be ready at a certain time and it wasn't. He is severely asthmatic and requires numerous medications. This time I was told Monday at 8 am that his meds would be ready in 3 hours, when I went in on Tuesday afternoon I was told they didn't have it and only ordered it that day . I had to call my son's specialist to receive samples to get him through the next few days.

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12:41 pm EDT

Shoppers Drug Mart pharmacist

Oct 12 @ 11:33am
a different pharmacy called the market mall shoppers location to see if they had a specific type of medicine. Yes 4 boxes. Went to get them and the pharmacist on duty had no idea what was happening. I explained the situation, my regular pharmacy explained the situation. Then he told me he didn't know what was happening, refused to help me and sent me on my way.

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8:57 pm EDT
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Shoppers Drug Mart ratio-lenoltec #3/15/30mg acet/caff/codeine wht/rnd/tec 3 (none) 10 tab 07 oct. 2017

To whom it might concern,

I would love to know the reason for the price difference for a medication that it is exactly the same, but bought in 2 different pharmacies. The above prescription I bought at Shoppers Drug Mart in Penticton BC, but it was way more pricey than the exact same medicine at Pharmasave. The only differences I can see is the colour of the containers and the disbursement fee, which is 9 cent more in Pharmasave, which I'm OK with that. The pills at Pharmasave in Penticton work out to be 0.532 cent each, and the ones at Shoppers Drug Mart work out to be #1.616 each. That is a big difference. It seems to be a rip off. Totally unfair!.

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4:06 pm EDT
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Shoppers Drug Mart disrespectful customer service

An upsetting incident occurred at the Miramichi (NB) Douglastown location, store #165 on Sunday October 8th, 2017. I purchased several items which were rung through by Sara (the cashier) and I asked her if she had a scan code for the PC 12 pack water (so that I didn't have to lift it out of the buggy) which was on sale for $1.99 for one case or 2 for $3.00 - I was purchasing the 2 for $3.00. When I got out to my car I checked my receipt and discovered that I had been charged for 2 cases of the 24 size water case (plus deposit) at a total of $14.98. Since I had just come from the store, I went back in with my receipt to the cashiers counter. She was busy with another customer and referred me to another cashier - Cathy, the cashier supervisor. I mentioned to both cashiers the mistake that was made and Sara's only reply was that it 'looked like the 24 size'. Then Cathy's response was to say that I received bonus Optimum points which I wasn't entitled to - and this is a mistake also as my original order put me over the required $75.00 amount. Then Cathy says she didn't see my water and I would have to go out to my car and get it - virtually calling me a liar at this point. I came back in a 3rd time with my 12 pack of water and finally received my refund for the 2 24's of water. Another patron reminded me that Shoppers owed me a free item because of the mistake and Cathy tried to make it look like it had been my fault. The unprofessional conduct of these two cashiers is astonishing. And to add insult to injury, at no point did either cashier offer an apology for their mistake or the inconvenience and disrespect this situation caused. I would think that Shoppers should be considering offering me some generous Optimum points for this shameful transgression.

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4:11 pm EDT

Shoppers Drug Mart customer service

Lise Colalillo
92 Shamrock Crescent
Woodbridge, Ontario
L4H 1A3

October 7, 2017

Mr. Micheal Motz
President of Shoppers Drug Mart
243 Consumers Road
Toronto, Ontario
M2J 4W8
Attention: Mr. Michael Motz

Dear Mr. Motz,

I would like to share my latest shopping experience at Shoppers Drug Mart. I’ve been a loyal shopper at the store closest to my home since it opened years ago located at 5100 Rutherford Road, Woodbridge, Ontario. My prescriptions have been filled there for years without any problem or issues with previous staff. As of late, things have changed at this location and incompetence is not appreciated at the customers expense. Having filled my prescriptions last time, I was urged to use the online service when renewing my prescriptions. Not a fan of the internet as it isn’t the same as speaking to someone in person but I tried it out.
I have glaucoma and have been using eye drops for many years so I am well aware of how to use my prescriptions. Having re-ordered a refill, it is only normal that you buy a bottle at a time and use it before the expiry date. Sent my husband to pick it up and the pharmacy - it refilled all the refills given by my doctor all at once. My bill was exorbitant - in previous years before picking up any prescriptions, I was questioned on the amount - this time they said nothing nor followed up. I am stuck now with a prescription that will last me possibly two years as I only apply a drop in one eye once a day! Not to mention they will expire before I can use them. They wouldn’t do anything to rectify the issue an told my husband to call the next day to speak to the owner Yon Han Siow. Next morning I called myself to discuss it with Mr. Siow, they told me he wouldn’t be in till after the long weekend. So I asked to speak to the manager which in turn suddenly found the owner - nice customer service! - lying to your customers is disgraceful. Mr. Siow was not responsive to our concerns and refused to even consider making amends or compromises.
This experience has left me with no choice but to move our family prescriptions to another drug store and totally stop shopping for all other goods at any Shoppers Stores. family
I will be sharing my experience with all my family and friends who use the pharmacy for their prescriptions. As I won’t be using your Optimum card [protected]) any longer - I would like to redeem all my point for a cheque mailed to my above address.
Thank you for your time and I would take this complaint seriously as it is a reflection of your entire company.

Kind regards,

Lise Colalillo
[protected]

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12:08 pm EDT

Shoppers Drug Mart unethical charge to client

On Oct.5/17 I purchased some items at Shoppers Drug Mart, Westgate location in Saskatoon, SK. I brought my own bag to bag the items. I noticed on the cash machine screen that I was being charged $0.05 for a plastic bag. When I advised the clerk what I had seen she advised that the money goes to their charity. I was shocked to here this & wasn't given a bag by the Shoppers employee either. I advised that I found this unethical as I wasn't given a choice to "donate", rather Shoppers just takes the money because I brought my own bag. I shared that the Co-op store in Saskatoon actually refunds clients $0.02 for bringing in their own bag.
I find that Shoppers in engaging in unethical behaviour by stealing money from their clients on a daily basis. There is no accountability to the public on how they manage this money or how much or to which charities these unauthorized charges are dispersed too.

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Update by Celentra
Oct 06, 2017 12:13 pm EDT

On Oct.5/17 I purchased some items at Shoppers Drug Mart, Westgate location in Saskatoon, SK. I brought my own bag to bag the items. I noticed on the cash machine screen that I was being charged $0.05 for a plastic bag. When I advised the clerk what I had seen she advised that the money goes to their charity. I was shocked to here this & wasn't given a bag by the Shoppers employee either. I advised that I found this unethical as I wasn't given a choice to "donate", rather Shoppers just takes the money because I brought my own bag. I shared that the Co-op store in Saskatoon actually refunds clients $0.02 for bringing in their own bag.
I find that Shoppers in engaging in unethical behaviour by stealing money from their clients on a daily basis. There is no accountability to the public on how they manage this money or how much or to which charities these unauthorized charges are dispersed too. In addition, clients aren't given a choice to refuse "it's just the way they do business". This is nothing short of theft from clients. I will no longer shop at this store unless there is a change to this unethical policy.

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10:41 am EDT

Shoppers Drug Mart store location - winnipeg garden city

On September 29th at a little after 10 pm I stopped at Shopper's Drug Mart- Garden City location at the corner of Leila and McPhillips in Winnipeg, Manitoba.

I stopped to pick up a few items and as soon as I walked in a noticed a man who was looking at the magazine racks awkwardly. I pegged him as a store walker and continued on my way. I went down the first aisle and picked up one item and went to another aisle. In this aisle I returned a text but was looking for a cosmetic bag (as I was going on a trip the next day). I noticed him and by a shelf with vitamins but did not think anything yet. During this time I held my items a bit of a distance from me so that he can see (this is something that happens to often in the city of Winnipeg with floorwalkers).

As I made my way across the store I noticed he followed me and he stopped in one specific aisle where I was standing. At this time I was picking up a snack pack for my son, who was waiting in the car as he just came from basketball.

I addressed him and asked him are you a floorwalker because you have been following me since I came in here. He said he was security and I asked him why he was following me, he said it was his job. I pointed out that there were other people in there store and asked why he was not following them. He said he was just doing his job. I pointed out that out of the customers who were in the store I was the only one who was First Nations. I asked him what his reason for following me was, he said it was his job. I told him what he was doing was racial profiling me and if it was his job he would be following everyone else and not just me. I told him I did not appreciate it because I am a paying customer, he said it was his job. I told him I could not believe it and that I plan to complain, he told me I could. I started to walked towards the cash register and he started to follow me, I asked him what he was doing and told him that I am clearly going to pay and that he can stop following me, he said it was his job.

At this time, I went to the front and was upset but kept my calm. There were two young Shopper's workers there standing at the front. I know I could have left but I was tired and this was my last stop, I placed my items on the counter and went to go get one item and then paid for my items.

The cashier was very nice and handed me a business card to put a complaint in as I told her I was very upset with how I was treated.

When I returned to my car, I cried because being followed based on skin colour or what ethnicity you look happens too often. I am a professional (who was wearing casual clothes at that moment) and someone who does not steal.

This man clearly made me extremely uncomfortable and was borderline aggressive in his approach. (He was wearing plain clothes, an orange cultural attire on his head and about 5-8 in height).

There have been other instances where other people from the First Nations community have complained that this has happened to them at Shopper's Drug Mart as well, despite being paying customers who do not steal.

As a solution, the guidelines on security protocol should be looked into as well as information on what racial profiling is. I understand that stealing does occur but not every First Nation person steals. Thank you for reading this.

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5:36 pm EDT

Shoppers Drug Mart pharmacy

My son picked up a prescription from the location I have been using for 25 yrs. My benefits did not cover it, the cost was about $125. He didn't question the cost because my meds have had prices attached as well as the meds for him, his two siblings and Father that we get there. I called the pharmacy and spoke to the pharmacist explaining how I didn't want the med because I can't afford it on my income. He told me I could come in for a refund but to come in during the week because he didn't know how to do refunds. When I spoke to three other pharmacists and finally Kevin, after three weeks of trying, he tells me that a policy restricts returns once a med has left the store. While I appreciate the reasoning behind this policy, I feel that the refund should be honoured, as the pharmacist on duty told me it would.

I am very upset about this because I have been a good customer in standing for 25 years as well as my whole family. The dispensing fee is the highest in Toronto but I have continued with Shoppers because of the history and service I have received. I have known most of these people, including the owner before the current one.

I would like a response as to why this pharmacy is not honouring what thier employee advised me to do with regards to the refund. While I appreciate that he may have been mistaken in policy knowledge, that should Not effect the customer.

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2:45 pm EDT
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Shoppers Drug Mart pharmacy service

This would be my second complaint about this shoppers located in Thunder Bay Ont.
I believe it's located the corner of Oliver and memorial ave.
This complaint a little more serious were as a dr. Has called a few times with different medication to be covered (cancer related) and she has been charged with version code (Dr.) actually called and set it up
(2) My mother has been on medication for over 40 years a few changes here and there but it wouldn't be in her blister packs (antibiotics) etc. More common. But the jest of it her pills are the same every month. This one time just past 2 months they held her pills because of renewal witch meant she had to make an apt. You guessed it she had to wait 4 days to see her Dr. Now with no pills she started to bleed out again another call from her Dr. Stating this should of never happened and perscriptions don't run out unless stated and he pointed that out to the pharmacy my mother being so sick lost 3 litres of blood when we had brought her in the damage was done even when she was able to start her pills again
I would like this to be looked into and if any renibursment for some of my mothers medication that should have been covered
Since then we have changed her location and we will never recommend this location
Thank you
Jennifer hill
[protected]
Jennifer.[protected]@gmail.com

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8:13 pm EDT
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Shoppers Drug Mart service at pharmacy

The pharmacist owner of this Shoppers Drug Mart 228, Kam, did not explain much when it came to the prescription pills, and had an unpleasant attitude as well. I went to pick up my prescription, which the family doctor prescribed the dosage to be at 4mg. Upon picking up my prescription at this SDM location, I was presented with two bottles of pills instead of one. I was told by my family doctor that I would receive one, thus the confusion. I paid for my prescription, and I thought he would give an explanation as to why I received two bottles. Instead, I had to ask for an explanation. If not, I would've never known why. Apparently the company ran out of 4mg pills, and had to give two bottles of 2mg pills instead. The attitude while he presented the information felt like he was expecting me to know this already, which obviously I did not. Every other pharmacy I've been to always provides explanations and instructions upon paying and providing the prescriptions. This may seem like a minor issue, but to me, I felt he was complacent and unprofessional. I just want to bring awareness that complacency exists, and that it should be taken care of so that it does not happen to future clients.

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Contact Shoppers Drug Mart customer service

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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