The complaint has been investigated and
resolved to the customer's satisfactionResolved Shaw Cable — unfair billing practices
resolved to the customer's satisfaction
After receiving my online cable bill it shows that my account is in arrears. I keep my account current but it seems that Shaw cable now bills 2 months ahead. I received a late payment charge and when I asked customer service if I was being charged because I paid the bill one day after the cycle date he told me no I'm paying that because I didn't pay for the one month in advance. My argument is why should I pay for services I haven't received yet and his reply is that is the way it's done now. Wow, it's time to go and get fibre optic cable and internet service from Telus.
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