PO Box 2468 Stn.
Main, Calgary, AB
Re: Bill for:
Kowality Builders, Inc.
Shaw confused us with the people who moved into the second floor of the home we live in. We live on the third floor (for 10 + years to date). Shaw added $582.55 total charges to our bill over the period of February 22, 2013, through June 12, 2013. Shaw credited back $359.86 against these charges, leaving a balance of $222.69 still overcharged to our statement of billing.
The overcharges, were to be billed to the people who moved into the 2nd floor. We are and have been on the third floor for over 10 years.
After calculating Shaw's statement billing errors against our bill, we agree that we owe Shaw $160.05. Period. We will NOT be held at gunpoint to pay for a company's billing errors. Extortion Fees are illegal.
We sent a letter dated April 13, 2013 to Shaw outlining this information. Shaw did not respond except to send us another billing statement with charges listed incorrectly AGAIN. Several attempts to contact Shaw have resulted in NO Resolution - A true time-waster for us.
To date, Shaw has not responded to our letter outlining these extra charges and fees. We contacted Shaw by telephone to cancel our service prior to the letter dated April 13, 2013. Then again we requested that they cancel our service in the letter dated April 13, 2013 (2 requests were made to Shaw to cancel our service - first by telephone prior to April 13, 2013, second by letter - in our letter dated April 13, 2013 - hand written on bottom and on bill - 2 different places). Shaw ignored all requests to cancel our service and did not cancel our service, but instead charged us an additional month of service on May 15, 2013. Absolutely Unbelievable "Customer Service." PATHETIC.
Any help you can give us is greatly appreciated. Shaw operates from a money grab position. Their customer service is non-existent and they are thieves of the worst kind. This is theft and extortion plain and simple and a business allowed to operate this way should NOT be in business.