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Shaw Communications

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Customer Service

+1 888 472 2222 (Customer Service)
+1 403 750 4500 (Head Office)
630 3 Ave. Sw Suite 900
Calgary, Alberta
Canada - T2P4L4
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat7:00 AM - 10:00 PM
Sun7:00 AM - 10:00 PM
Shaw Store
Sunridge Mall, 2525 - 36th Street NE, 2nd floor 36th Street entrance 
Hours Of Operation
Mon-Fri 10:00 am - 9:00 pm
Sat 10:00 am - 8:00 pm
Sun 11:00 am - 5:00 pm
Holidays 11:00 am - 5:00 pm
 
Shaw Store
Chinook Centre, 6455 Macleod Trail SW, North of Starbucks on main level
Hours Of Operation
Mon-Sat 9:30 am - 9:00 pm
Sun 11:00 am - 7:00 pm
Holidays 11:00 am - 7:00 pm
 
Shaw Court
630 3 Ave. SW
Hours Of Operation
Mon-Fri 8:00 am - 6:00pm
Sat - 10:00am - 5:00pm
Sun - Closed

Complaints & Reviews

Shaw Cable — refer a friend payments

Shaw Cable refuses to pay me for the refer a friend program that they have in place. I personally set up...

Vancouver

Shaw — wrongful billing though I paid the bill

I signed up for shaw cable service in 2014 for a friend. When he couldn't pay, I called shaw to cancel...

Winnipeg

Shaw Citadel Luxury Vinyl Planking — bubbling at seams

Bought and installed Shaw Citadel Luxury Vinyl planking product on the advise of our local retailer. I layed...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Shaw — lie about rates

Shaw said they would match Telus for same amount per month on a special. Got tv installed then tried to ask...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Shaw Direct formerly star choice — being charged when I have had no service since november 2013

on.. so I tried it .. Trying to save money .. Then another bill came I contact Shaw recently asking for...

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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Shaw Cable — unfair billing practices

After receiving my online cable bill it shows that my account is in arrears. I keep my account current but it...

Cranbrook

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Shaw Cable — charged for service when it was supposed to have stopped

We switched from to Telus & they told me they would discontinue seervice for us, I made a recording to do...

Coquitlam

Shaw Cablebilling errors

Shaw Cable
PO Box 2468 Stn.
Main, Calgary, AB
T2P 4Y2

Re: Bill for:
Kowality Builders, Inc.

Shaw confused us with the people who moved into the second floor of the home we live in. We live on the third floor (for 10 + years to date). Shaw added $582.55 total charges to our bill over the period of February 22, 2013, through June 12, 2013. Shaw credited back $359.86 against these charges, leaving a balance of $222.69 still overcharged to our statement of billing.

The overcharges, were to be billed to the people who moved into the 2nd floor. We are and have been on the third floor for over 10 years.

After calculating Shaw's statement billing errors against our bill, we agree that we owe Shaw $160.05. Period. We will NOT be held at gunpoint to pay for a company's billing errors. Extortion Fees are illegal.

We sent a letter dated April 13, 2013 to Shaw outlining this information. Shaw did not respond except to send us another billing statement with charges listed incorrectly AGAIN. Several attempts to contact Shaw have resulted in NO Resolution - A true time-waster for us.

To date, Shaw has not responded to our letter outlining these extra charges and fees. We contacted Shaw by telephone to cancel our service prior to the letter dated April 13, 2013. Then again we requested that they cancel our service in the letter dated April 13, 2013 (2 requests were made to Shaw to cancel our service - first by telephone prior to April 13, 2013, second by letter - in our letter dated April 13, 2013 - hand written on bottom and on bill - 2 different places). Shaw ignored all requests to cancel our service and did not cancel our service, but instead charged us an additional month of service on May 15, 2013. Absolutely Unbelievable "Customer Service." PATHETIC.

Any help you can give us is greatly appreciated. Shaw operates from a money grab position. Their customer service is non-existent and they are thieves of the worst kind. This is theft and extortion plain and simple and a business allowed to operate this way should NOT be in business.

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    • Mi
      Mischelle Watkins Jun 27, 2013
      This comment was posted by
      a verified customer
      Verified customer

      I won. Shaw reversed all extra charges in an email to me dated Jun 26, 2013. Sometimes hyperbole and speculation is well-deserved. My experience was exactly as stated here. If you look up thief and extortion you'll see those definitions are relevant to my experience. People who do nothing get run over the top of by this exact kind of business practice. When you find yourself in this situation - Don't take it - Start writing complaints and start with the Better Business Bureau, then keep going until you get satisfaction. Was it a money grab - Absolutely. Should a business be held accountable for unethical business practices. You BET! Should I have left off my last paragraph - Not In My Opinion. Since we are talking about opinion, I have as much right to mine as you do to yours. And thanks.

      -1 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Shaw Cable — utility conduit

    Shaw cable is an extremely disrespectful company. They recently relocated a utility box directly into our...

    Prince George

    Shaw Cable, Airdire, AB — shaw cutting into cbs with different show from global tv calgary

    While watching CBS Good Wife at 7:00 to 8:00 pm on Sunday April 21, 2013 from Spokane Washington, Global TV...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Shaw Direct Satellite TV — horrible customer service

    Customer service agents are rude and careless to customer, they insult customers, no empathy just plain...

    Ottawa

    Shaw Cabledouble billing for tv service

    I always pay my bills on time.
    In November 2012 Shaw Cable double billed me for cable services. I disregarded what they showed me as arrears, and paid the regular fee I owed. The next months they double billed me again, and the next month, again.
    It is evident Shaw will not correct their initial billing mistake. Please help me. I am attaching all four statement for your perusal.
    Yours truly
    Kathie Bondar

    double billing for tv service
    double billing for tv service
    double billing for tv service
    double billing for tv service

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      • Ds
        DSgamby Feb 04, 2013
        This comment was posted by
        a verified customer
        Verified customer

        I can't see the pictures as they are too small and blurry.

        Contact the CRTC

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Shaw IP-Relayunprofessional and rude oppressive service

      IP-Relay is a service that translate from voice to text in real time and translate text to voice. 80 to 85% of relay operators type average of 20-30WPM. A lot of spelling errors that led to some confusions. Very frustrating. Does not relay every words but summary of what they are said on automated. The worst relay service I ever seen compared to the US. Very professional. Does not relay who they are. Very vague. Not informative enough of surrounding. Very oppressive service.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Shaw Club Hotel and Spamisleading - look before you buy

        My wife and I booked a weekend stay at the Shaw Hotel and Spa this year for our 9th anniversary. Although the per night price seemed expensive, we figured the room and spa would be worth it. When we arrived in the late evening, we were extremely disappointed. The rooms were described as traditional and elegant decor, although we found they were anything but. We were led up a narrow staircase in the back of the building through a parking lot where there was an old musty smell and countless stains on the carpet. The rooms did not fair any better with mirrored walls, an emerald greed jacuzzi in the corner of the room, missing pictures and holes in the walls. We immediately complained to management and although they agreed to change our room for the evening, we were out of luck the following day. We decided to tour the spa and found it wasn't even connected to the hotel and looked like a local barber shop. We decided to immediately cancel our reservation, but were told by management there was nothing they were not affiliated with the spa and we would have to call the next day. We did, first thing, but were told we would be charged anyway due to their cancellation policy...over $500 for services that we never got. I have been calling and emailing the hotel management for two months now, without any response. The only response I ever received was to a hotel review posting where management denied everything, including the credit card charge which I later sent to him as proof. Two months now and no callback, so I continue the campaign to let anyone planning to visit Niagara-on-the-lake know about this hotel. Visit it before you book it.

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Shaw High Speed Internetfraud

          With my household's current plan, I have, and quote "up to 25 Mbps". It doesn't take a computer genius to know that 25 Mbps is equal to 3.125mbps (25Mbps/8). I get download speeds of up to 200 Kilobytes per second. Now you do the math for me, how many times smaller is 0.2 than 3.125. That is how much percentage of speed I am being cheated by Shaw. The peak speeds we ever get are around 7-13 Mbps. This usually occurs in the early morning or in the middle of the night. I understand that the service is cable internet, and not DSL; hence with multiple users comes less bandwidth. But this is unacceptable. Had I a consistent speed, even a mediocre 13Mbps, I would be pleased. No. I get less than that, FAR less that that (1-6 Mbps on average). When contacted, Shaw simply prompts me perform what they call "troubleshooting" (really just a bunch of silly procedures to trick internet dummies into thinking that they're trying to fix the problem). The troubleshooting pretty much always fails, and their best gimmick is telling the customer to "unplug and replug the modem". This often does the trick, but is not a practical solution to this persistent problem. Obviously, if the problem comes back then there is still something wrong, and Shaw has not fixed a thing. And the especially infuriating part is that when I call them back, there is always a new customer service representative that doesn't know what has already taken place, and just tells me to do the same things as the previous representative did (the same old procedure that doesn't fix a darn thing: unplug and replug.) Never do they actually send in a technician, or give me answers that I am seeking. I have contacted them COUNTLESS times, and this is getting old. I am going to switch providers soon, but not before I complain about how awful their service is. I have never in my life been as infuriated as I am by this single company.

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Shaw Cable — technical support

            Tried to make phone call yesterday morning, no phone service. Tried to use internet, no internet. Called Shaw...

            Enderby

            Shaw Cable — poor customer service and billing process

            I got home on Friday after work and as usual, attempted to order a VOD movie to relax after a long week. I...

            Calgary

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Shaw - Alberta — gateway

            Well, it all started about 2 months ago. I was on my way out to go swimming with my family. I got a call from...

            Red Deer

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Shaw — customer service

            I originally received a call from Shaw offering me free 6 months cable. I never watched cable, but my bf...

            Terrace Bay

            Shaw Cablebilling

            I had service cut because I missed 1 payment and had an outstanding balance of <$100. When I phoned to see what was going on, the rep (#7635) made it out to be my fault. GO figure

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              • Ma
                MauiAL51 Jul 01, 2012

                You missed a payment, how is that NOT your fault?

                1 Votes
              • Pi
                Pistov Jul 01, 2012
                This comment was posted by
                a verified customer
                Verified customer

                Because of the flooding that we endured here in Thunder Bay I had a lot of out-of-pocket expenses, and made arrangements with Shaw to skip a payment. Besides, Nutwad, missing 1 payment should not merit a disconnection. Unless you work for Shaw, you should realize this. Or are you one of those poor lonely people that cruises these sites to put others down to make yourself fell better about living in Mommy's basement?

                0 Votes
              • Ma
                MauiAL51 Jul 01, 2012

                Well golly gee, if you had put all that info in the original complaint I wouldn't have said anything. But as you original complaint was worded, my question seemed valid. You stated you missed a payment and owed $100 when they disconnected your service and you seemed incredulous at the idea they made it out to be your fault. Based on what you wrote, I simply asked how you missing a payment isn't your fault. I never lived in a basement, and I do not feel I was putting you down, and I certainly did not resort to name-calling like a juvenile.

                0 Votes
              • Pi
                Pistov Jul 02, 2012
                This comment was posted by
                a verified customer
                Verified customer

                Oooooh, ouch. I have been told.

                0 Votes
              • Li
                Lila Vinodan Gounden Jan 24, 2013

                My comments to shaw is great but I would like to mention to the billing department
                that I already made an arrangement for the bill payment and that is on monday
                the 28th of january so the arrangements was already made please.thank you for
                your remind.

                0 Votes