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Customer Service

1800 737 4072 (Mexico)
+1 877 737 4672 (USA & Canada)
+61 288 809 446 (Australia)
+64 48 880 102 (New Zealand)
+420 800 200 111 (Czech Republic)
+45 89 872 340 (Denmark)
+351 707 500 009 (Portugal)
+40 314 328 880 (Romania)
+852 58 085 441 (Hong Kong)
+62 217 263 002 (Indonesia)
+60 162 991 444 (Malaysia)
+63 26 263 336 (Philippines)
+65 31 631 032 (Singapore)
+66 22 690 692 (Thailand)
41 rue Ybry, PO Box: 92200
Neuilly-sur-seine, California
France
United States & Canada
First Market Tower, 525 Market Street, 32nd Floor, San Francisco, CA 94105-2708

Czech Republic
Prague 1, Rybná 682/14

Italy
Via Winckelman 1, 20146 Milano, Italy

Poland
Al. Jerozolimskie 92, 00-807 Warszawa, Poland

Portugal
Rua Ivens, 42, Pisos 4 e 5, 1200-227 Lisboa

Romania
Bucuresti, sector 3, Splaiul Unirii, № 165, TN2 Offices

Spain
Calle Alfonso XII, 34 BJ Izq., 28014 Madrid

China
3F, Sephora Flagship Store, № 993 Nanjing West Road, Jing'an District, Shanghai

UAE
Jebel Ali Free Zone, PO Box 18536, Dubai, U.A.E

Brazil
Avenida das Américas, 700 block 8 - 317 C - Rio de Janeiro - RJ - CEP 22640-100

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Complaints & Reviews

Jul 22, 2018

Sephora — rudeness of staff

On July 21st between 11:00 am and 11:30 am, I entered the store in the Queens Center Mall with the specific...

Jul 04, 2018

Sephora — makeover dis-appointment

I am a Sephora VIB Rouge customer and spend alot of money in this store. However, last week I made an...

Jul 03, 2018

Sephora — non existent customer service at the lex ave and 60th street store in nyc

I have been shopping at Sephora for many years now and currently have VIB status with your loyalty...

Sephora customer service

I do NOT appreciate being contacted by customer service in regards to an email i sent in a rude, condescending tone. I may have been angry when i wrote the original email but customer service is in place to handle such matters politely and professionally. She was definitely neither! I will not tolerate being scolded and basically "told off" by your customer service rep which was made apparent by her use of capital and bold lettering followed by exclamation points. Totally UNACCEPTABLE and UNPROFESSIONAL !!! I had every right to be upset and your representatives need to be held accountable to calmly and professionally handle customer issues. If they are unable to do so they are in the wrong profession!!!
Sincerely,
Disgusted Customer.

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    Sephora urban decay foundation

    I recently visited Sephora in Prague on my first visit I had ok service how ever I was pressured into buying a Urban Decay Foundation for 1080CZK which is approx £37.
    The lady did a test patch on my neck and I said I'd give it 24hrs and if I liked it and I didn't react to the Foundation I'd come back and purchase it. She pressured me into making the purchase. The next day I work up decided to test the foundation out on my face for the day and see how we go. My skin started to feel weird but I put it down to seasonal allergies. I went about my day. Went back to the hotel washed and cleansed my face like normal and went to sleep the following day my face was like a ballon. My eyes would barely open.
    So I had to make a trip to the doctors who checked and examined me said it was an allergic reaction to the Foundation. After spending the day resting and taking the medication prescribed my the doctor, I took his advise and went back to the Sephora in Palladium to complain and get a refund. I was told that they could not give me a refund as they did not have proof that I'd been to the doctors even tho I showed them the medication ide been prescribed. They then went on to say that I'd have to return back to Prague in 30days as they'd send the product off do testing in case it was a bad batch, I have to return once they had the results for a refund if that was applicable. I was absolutely furious that not only did they not believe the allergy reaction. They expected me to pay more money to return back and collect my refund. One member of staff even suggested that I give it to a memeber of my family or sell it on line. I found it quite bizarre how such a big company like sephora can allow their staff to actively give customers this kind of service/ advice
    I am very disgusted and appalled by this.

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      Feb 01, 2018

      Sephora — service

      I am pia emailing you regarding my experienced in San Francisco location powell street 4:00 pm January 31st...

      Jan 17, 2018

      Sephora — terrible customer service!

      My name is Meredith Ingalls and I have held a VIB membership with Sephora for a few years now. I have alway...

      Sephora — online orders

      On November 10 I submitted an online order and received a confirmation email. After 9 days went by hearing...

      Columbia

      Sephora shipping/samples

      I usually don't write complaints. In fact I've complained to Sephora a couple times but get the generic response. I don't know why Sephora offers for you to pick samples at the end of your order when they do not pack anything you pick. You either don't get samples, get the wrong ones, or maybe get one right . It's not like they run out of the ones you pick either because I have received the ones that were not packed my box with the following order. Even the week weekly offers they can't get right. And when they run out of one they just choose NOT to put anything in your order. I spend literally over $10, 000 of year with Sephora. If you cannot even attempt to pack the samples that are picked do like Ulta does and just give a option for a variety bag of either fragrance or make up samples. I expect more out of Sephora because it's a higher end company but Lately the customer service and has been lacking. Just don't offer samples and throw whatever you want in

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        Sephora — willow bend sephora terrible customer service. lauren the 'manager' who is rude and does not conduct herself as a manager

        On Friday, November 10th I can into the willowbend sephora to purchase a few items. After picking up my item...

        Sephora — they shipped wrong order! cannot believe this company right now!!!

        Sephora was having a VIB 20% off sale. I am a VIB ROUGE. I placed an order on 11/05/17. I receive my package...

        Sephora — clueless staff

        Their customer service department seems to be understaffed and not trained enough, and moreover, some of them...

        Sephora — status still in progress neither got payment confirmation

        Hi! I ordered([protected]) few products on 9th Nov at 9:00PM according to Indian Standard time and i oreder...

        Sephora.com — stolen credit card information, unauthorized charges,

        Someone stole my credit card info and used it to order from Sephora.com. I disputed the charge with the...

        Sephora — 5 time sq store thought I was a thief

        My experience today was really depressing at 5 Times Square. I am a vib rouge and I already had purchased...

        Sephora nightmarish customer service

        For a brand that is synonymous with luxury and exemplary customer service, it is very very disappointing to have to write this.
        When Sephora opened at the Bramalea City Centre (Brampton, ON), I was delighted to have it at a stone's throw. However each visit has been frustrating, upsetting and leaves me rather disgusted. On three separate incidents I have had to deal with staff that is arrogant and dismissive and far from helpful. Despite it being neither rush hour (less than 5 customers in the store) nor seasonal rush.
        The latest incident (12 Oct 2017), had us wait for a colourist for 45 minutes, and this was after repeated requests to the staff. However while we were waiting at the bar, the colourist took on another client and said her manager told her to do so. I went up to the Manager, who brushed us off, and when I expressed my frustration, she offered then, to do the skin tone test.
        By now had already wasted enough time and decided to select products ourselves. However when we approached the Fenty range counter, and spoke to the lady to assist us, she just turned her face as if we had not spoken. I repeated my request for assistance to help me select the right shade and her reply was, "It's there you can look yourself". When I said to her that her knowledge would be of great value, she smeared two shades which were as close to my skin tone as chalk is on asphalt( and this after being shown the results of the skin shade test).
        Then she flippantly and very rudely informs me that FENTY does not make my shade, and turned around to applying her own makeup.

        It is a pity when such staff not only sully a brand name, but also the prestige of a Mall.

        The very next day I went to the Sephora outlet at Square one. The difference in the attitude of the Sephora ladies is stunning. They were friendly, warm, helpful and cooperative. A genuine pleasure to be served by them, which makes it quite clear that it is not Sephora's policy to play the elitist card, but shoddy pathetic management and untrained, unqualified staff that make the outlet at Bramalea City Centre a nightmare to shop at.

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          Sephora — I want my money back

          This brand has good products, but the way they operate leaves much to be desired. Nothing but disappointing...

          Sephora customer service

          I placed an order with Sephora.com. They sent me an email stating they had processed the order. After several weeks I went online to check the order and found it had been cancelled. I called customer service and they stated it was cancelled because my address wasn't residential and they only deliver to residential addresses. After confirming my address I was put on hold for 20 minutes while they googled my address. I was told it was my P.O. Box and that I didn't live there. I went back and forth with them for another 20 minutes. The customer service person said they would reinstate the order. I agreed and hung up. 15 minutes later I get a confirmation with a completely different list of products. So I called back and was told the previous items I ordered were out of stock so they substituted other items. An illegal bait and switch. After another 20 minutes the customer service person finally agreed to cancel the order.

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            Sephora — will never buy from Sephora

            Sephora is a terrible place for shopping. Their excuses for canceling my orders are ridiculous. Why would you...

            Sephora — customer service

            Hello, I was in one of your sephora stores today in Pembroke Pines and went to redeem my birthday gift which...

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