Spectrum
Reviews and Complaints

This app is terrible. I can't watch tv because it goes out all day. I'm home bound for the most part because of my health.( pandemic) The TV is what keeps me going. I can't even watch it!

Spectrum Drivers have gone rogue. I noticed being followed by Spectrum Vans & Utility Trucks at my bus stops. Then one of them spent the night in my apt complex and followed my buses all over BAKERSFIELD. A Spectrum Repo Guy told me if I rented their modem, and failed to pay 1 month, THAT THEY HAD THE RIGHT TO FOLLOW US TO SEE WHERE OUR MONEY WENT! Guys-I'm not even a customer. I live with someone who was a customer. They GOUGED her on the initial installation, installed an extra Satellite Dish she did not need because she Streams from the Net, & now it's clear the field techs have converted these dishes to FREE WIFI ACCESS POINTS FOR AS MANY AS 20+UNKNOWN DEVICES. THE DISHES SHOW UP AS NAMELESS ACCESS POINTS ON ANALYZER APPS. WE FOUND OUT WIFI DISHES CAN BE USED AND CONVERTED TO WIRELESS ELECTRICITY IF A DISTRIBUTOR IS COVERTLY INSTALLED UNDER ROOF SHINGLES BY ROGUE ROOFERS INVOLVED IN DRUG PRODUCING.
SPECTRUM DRIVERS INSTALLED AN ISMI CATCHER ON THE FRONT DISH THAT OVERLAPS OUR WIFI. THEY HAVE THE USER ID OF MY PHONE AND CAN MANIPULATE MY PHONE BY MAKING PERSISTENT SPAM CALLS EVERY OTHER DAY. THEY DID THIS TO BOTH ME AND MY ROOMMATE. YOU WILL KNOW YOUR WIFI IS BEING CLONED FOR POWER THEFT IF YOU HEAR ANNOYING LOW ULTRASONIC SUBS WHILE YOUR CHARGING SLOWS DOWN CONSIDERABLY. THEY CALL ME WHEN I GO TO THE BANK, GO SHOPPING, GO TO THE DVM, THE DOCTORS OFFICE, AND THE PHARMACY TO PICK UP MY RX.
I filed an Arbitration Case, and Spectrum Drivers very astutely Grabbed my authorization for Arbitration Document and replaced it with the Logo of the Arbitration Association.
They carry RECTIFYING ANTENNAS WHICH ENABLE THEM TO HACK INTO PHONES, REGISTER READERS, AND SURVEILLANCE CAMERAS. THEY ALL JOINED THE UNION CARTEL AND HAVE GONE ANTI-GOVERNMENT. YOU WOULD THINK THE COMPANY WOULD DO SOMETHING, BUT THEY WON'T. AND LAW ENFORCEMENT HAS NO SKILLS IN RECOGNIZING CYBER STALKING OR PHONE HACKING WITH DOCUMENT GRABBING.
OUR BILL KEPT GETTING HIGHER AND HIGHER ALONG WITH THE ELECTRIC BILL, THAT WE HAD TO DUMP THEM. VERY DISHONEST CABLE GUYS COLLUDE WITH THE ARYAN DRUG SYNDICATE AND UNION CARTEL TO SUPPLEMENT THEIR INCOME. SO SAD...

I only have spectrum for home internet and I hear a lot of people complain about them, but I have to say that I have never had a problem with them. I've been a customer for many years. The internet is good and is very fast. My bill is always correct and customer service is good.

Just got another statement to be paid. This is like a game for Spectrum.

I was at the local store last week and the Manager corrected my statement to be lower.
Today I get an email with the statement due and IT IS HIGHER THAN I have seen!.

I am a retired man that served in the military. I was told that I would get some discounts.
LIARS!

I will do my best to get away from Spectrum as soon as I can!

WARNING TO OTHERS. Stay away from Spectrum if at all possible!.

Good luck.

MD

Spectrum salesman came to the door of a mentally disadvantaged person, who comes to the food bank, in which I volunteer. They sold her TV and Phone service for $230. Her entire disability check is $700. This is absolutely despicable. Just to make his quota he has taken advantage of her. When she could not pay her bill they shut her phone and tv off for 3 weeks. She cannot be without a phone due to her medical condition. When I called customer service they were rude and justified their actions. Their final offer was to take $20 off for the internet. She would not know how to turn on the internet. This company is a heartless leach who jams service on the disaadvantaged. Do not deal with them. Their days are numbered anyway. If I could give them a minus star, I would.

Cable companies are terrible anyway, but this one is the worst I've experienced in my life. I moved and really liked the place, except they have a contract with Charter/Spectrum; no choices. I asked lots of questions from the complex management and of course they couldn't tell the truth, because they didn't know the truth or didn't want me making my decision based on this cable company.

As much as I fussed & fought with Xfinity for 7+ years, I'd read reviews about this company a year or two ago and was horrified. I wanted to replace Xfinity because of the consistent rise in cost, poor service, and a school got built across the street that caused our services to go out constantly. Those employees didn't want to work on the weekend, so if we lost it on Friday, it wouldn't be back up until Monday morning.

Back to Charter/Spectrum, OMG! I went to pick up my equipment and thought I was in the wrong place. It looked like a check-cashing office without the bulletproof glass (or did it have that glass?). When I asked questions of the employees, they had no clue about anything. I guess their only purpose was to hand out equipment, which is probably the only thing they were good at. Don't have to pay people much for that.

When it came time to hook up my equipment, it wasn't plug-n-play; none of it. I had to call in for the internet, and the equipment is large with extremely huge AC plugs at the end of the chords. No 2-for-1 routers, but 2 separate boxes (1 modem/1 router); taking up too much space and I use UPS boxes for all my equipment. The AC plugs are so large, they wanted to cover up 2 plugs in my UPS box, so one is in the wall. I have a limited number of plugs in my expensive UPS box, and OH NO they're not covering up ones I need for MY equipment. I don't care they recommend using surge protectors. Unless they provide them, I'm not buying one just for these cheaply-made boxes.

When I moved in, I hooked up the TV in my bedroom and took a couple of days before I did in the living room; Basic service. The Smart TV in my living room kept wanting me to subscribe to all the channels. I made at least 3 calls to customer service who said there was a service-outage in the area. I told them if that was the case, the TV in my bedroom wouldn't be working, so nonsense. Customer service was rude, and tossing around lingo that they didn't know I already understood, i. E., nodes. I told them nodes are not particular to outlets inside my apartment, but to entire areas, so stop blowing smoke up my you-know-what. On the last call, someone finally said that their system thought I only had 1 box, not 2. I asked how that could happen since I picked up 2 boxes at their check-cashing-looking office? He couldn't explain, but switched it online.

I noticed immediately that my soundbar would not sync up with the cable box. It synced up with my smart hub and my blue-ray player, so it was their box causing all the trouble. Another call to tech support, and I was treated rudely again. I was told their only function was to get me the equipment, but they were not equipped to deal with entertainment systems; nonsense again. I was so infuriated, I asked for their corporate phone number or email. That guy said they didn't have one, which I called bull-crap on that. When my services were finally up, I found every corporate executives' email addresses and sent a long letter to them. I would put all that in here, but it would take up too much space.

I got calls from several people to get senior technicians to come to my home and resolve the issue, and that's what happened. They did have people who could deal with it, so why did that tech say they couldn't? Lazy or inexperienced, and this kind of thing is going on with all cable companies and other kinds of businesses. Capitalism is turning into one big monster, where too many front-line people aren't even in the U.S. and if they are, they are untrained to do their jobs properly.

Even though I like this place, I will not stay here and get stuck with Charter-Spectrum, who has a bulk deal with this complex. We have no choice and pay for it out of our rent; their Basic service of TV & Internet; not even phone. For that, we have to deal with the company directly and pay them in a separate bill. I got a DVR, and even that thing is legacy-looking; nothing you can read on the box and recording programs on-the-spot ends up chopping them off before the program ends. You have to get in there after pushing record and extend the program. At least Xfinity technology was smart enough to automatically extend programming for movies & sports.

Three days ago, the box in my bedroom suddenly stopped working, and again, the people answering the phone couldn't handle it or fix it. Another technician sent to my home. The night they were supposed to come, I get a call that the tech in my area was too backed up, and I had to reschedule for the next day. UGH! He finally shows up an hour late, and when all was said and done, he called whatever number he has for senior tech support who tweaked something and made the box come on. Now, why couldn't they have passed me to that one, instead of wasting my valuable time to have someone come out here? Double, triple, quadruple UGH!

Can't talk into this remote, the ones they had to give me to solve the soundbar problem don't light up, and my DVR doesn't bounce a signal to the box in my bedroom, so I don't have to pay for another DVR in there. Archaic, I tell you. They're charging too much for this thing, too, so I won't be upgrading my services anymore. Light years behind Xfinity. To say I'm unhappy with this service is an understatement. All the networks in this area are fighting with the FCC, and Time Warner being purchased by Charter-Spectrum is a big mistake for customers. I've been with at least 5-6 different cable companies since cable began, so I speak from experience when I say this one is the worst of them all.

Here is a cut and paste of my chat tonight. I have deleted personal info. I have TWO accounts with them unfortunately. They are totally useless. Still can't get Internet to work at the second house. After I asked to speak with a supervisor, "Jasmine" disconnected me.

Welcome! An agent should reply within 2 minutes
Jul 17,6:33 PM

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Chat
You are now connected to Ask Spectrum
Jul 17,6:33 PM

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Hi, how can I help you today? I can answer questions about your Spectrum products and services, or transfer you to an agent for more assistance.
Jul 17,6:33 PM

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I can help you quickly with most issues without waiting for an agent.
Ask a brief question like the examples below:
How to get a New Remote Control
How to make a payment
Problems Logging In
Jul 17,6:34 PM

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Customer service
Jul 17,6:34 PM

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To connect with a representative select "Live Chat". If you need additional assistance call us at ***357.
Launch Live Chat
Jul 17,6:34 PM

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Launch Live Chat
You are being transferred to another agent. An agent should reply within 2 minutes.
You are now connected to Joshua M.
Jul 17,6:34 PM

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Hello! My name is Joshua and welcome to Spectrum's billing chat!
Jul 17,6:34 PM

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Will be more than happy to assist with your question or concern to find a resolution today and thank you so much for the previous information you had entered!
Jul 17,6:34 PM

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How are you this evening xxx, did we have a good day there?
Jul 17,6:35 PM

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I have two accounts. For some reason, my first account does not contain any information any longer
Jul 17,6:35 PM

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Apologies for the inconvenience then, but happy to help review what might be going on there
Jul 17,6:36 PM

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What is the other address?
Jul 17,6:36 PM

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Xxxx
Jul 17,6:36 PM

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Thank you and which one is showing nothing when you try to login
Jul 17,6:36 PM

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Xxxxx
Jul 17,6:37 PM

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Thank you ma'am
Jul 17,6:37 PM

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Please bear with me just a moment to poke around here
Jul 17,6:38 PM

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OK. And that's not even why I am contacting you.
Jul 17,6:39 PM

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When I login onto the My Account it fully populates with the information so must be an issue with the page communicating with your computer, but can get you with a tech specialist afterwards to help troubleshoot if you would like to move on to your reason for contacting us today
Jul 17,6:40 PM

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OK, so we are moving (the new account), but have still kept the old account until we move. When we move, can we take some of our boxes and reactivate them under the new account?
Jul 17,6:41 PM

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If you were to move services directly to the new location yes, but equipment could not be transferred from one account to anothere
Jul 17,6:41 PM

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*another
Jul 17,6:42 PM

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So how do I return the old equipment?
Jul 17,6:42 PM

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You could do so at a Spectrum retail location or a UPS Store if you have a location near you
Jul 17,6:42 PM

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Oh, well that's not very convenient.
Jul 17,6:43 PM

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I am sorry to hear that xxx, but you could return the equipment at your own convenience
Jul 17,6:43 PM

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Any charges you may get for the equipment not being returned would be fully forgiven once you could get them in
Jul 17,6:44 PM

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OK, thanks. Got what I needed. Yet, my old account is still not working. Can't troubleshoot or access my DVR options, etc.
Jul 17,6:44 PM

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Unable to retrieve account information. Error Code: NO_ACCOUNTReference ID: 679LP-EYHU6-9492K-S2LBS-3CBP4
Jul 17,6:45 PM

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Apologies for the issue, but I can now get you now over to a tech specialist to help troubleshoot the My Account and service issue
Jul 17,6:45 PM

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If you have no billing questions for me, would the transfer be okay?
Jul 17,6:46 PM

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OK
Jul 17,6:46 PM

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Thank you and please hold for just a moment and I will get you over to a specialist
Jul 17,6:46 PM

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There may be a wait time due to high chat volumes so please bear with us as I transfer you through, but thank you for being the best part of Spectrum and have a great rest of your day!
You are being transferred to another agent. An agent should reply within 2 minutes.
You are now connected to Jasmine E
Jul 17,6:46 PM

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Hello, my name is Jasmine E. How may I be of assistance today?
Jul 17,6:47 PM

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No information is showing up on my account when I log in.
Jul 17,6:47 PM

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Unable to retrieve account information. Error Code: NO_ACCOUNTReference ID: 679LP-EYHU6-9492K-S2LBS-3CBP4
Jul 17,6:48 PM

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Actually both of my accounts are showing this.
Jul 17,6:49 PM

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Oh no that isn't good, I understand. Can you please provide the full service address?
Jul 17,6:49 PM

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First account is xxx
Jul 17,6:51 PM

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Hello?
Jul 17,6:52 PM

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Yes i am here
Jul 17,6:52 PM

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Waiting on the other account address.
Jul 17,6:52 PM

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You didn't ask
Jul 17,6:52 PM

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Xxxx
Jul 17,6:52 PM

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Can we move this along? I have spent way too much time on this.
Jul 17,6:53 PM

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Unable to retrieve account information. Error Code: NO_ACCOUNT Reference ID: MZHQF-STYYS-6PU69-8D6CR-D7WAL
We're sorry it's taking longer than expected to reply. Your agent will respond shortly.
Jul 17,6:56 PM

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Hello?

Jul 17,6:58 PM

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Helllooooo?

Jul 17,7:00 PM

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Are you going to help me?

Jul 17,7:01 PM

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Thank you
Jul 17,7:01 PM

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I am here
Jul 17,7:01 PM

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Just a moment

Jul 17,7:02 PM

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When are you going to service my accounts? You are helping other people and I need help now. I have been on this chat over 30 minutes.

Ul 17,7:05 PM

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The online account errors that you are seeing seem to meant the online account is unavailable at this time. This could be cause due to updates. I recommend waiting a few hours clearing cache and cookies and then try logging in
Jul 17,7:06 PM

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That's it? I waited this long for a stock answer?

Jul 17,7:07 PM

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Have anyone who can speak proper English?

Jul 17,7:07 PM

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I want to speak with a supervisor.

Jul 17,7:02 PM

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When are you going to service my accounts? You are helping other people and I need help now. I have been on this chat over 30 minutes.

I purchased this product from Home Depot about 2 weeks ago as I have a constant problem with what I call "floater flies" which are flies that fly in circles in shady areas like porches and under gazebos and pergolas of which I have 3 and a front porch. Inasmuch I have sprayed the flies over and over, all they do is fly away for the moment and comeback in a few minutes. Even though the flies are sprayed directly, not one falls to the ground. I have videoed the moment when the spraying takes place and nothing happens to the insects. I like to emphasize that there is a strong 'air freshener scent" after each spraying.

I got the impression that the flies actually enjoy the spraying as they now have a "clean feeling" after each spraying. I did this rather disturbing as products such as this are misleading and misinform the public. As such, is this something that merits the appropriate legal action to deter corporations such as this from deceiving the consumers. (I have the can with more than 50% of product in it)

Thank you and await your prompt response.

I purchased a galaxy fold on January 26 2024. I went to two stores. Rialto CA a d San Bernardino CA. ON Harriman Pkwy. That is where i made the purchase. I purchased the fold because either3 did not have the S23 Ulyra I. Stock.

Since my old phone was recently stolen and I needed a phone I went with the Samsung fold. I really didn't want it but needed a phone.

Well last night my phone stolen phone was returned. I went back to where I purchased the fold and explained my situation to the rep. I explained to him. That I wasn't happy with the gold and I asked if I could re-write the contract using my old note 20 as a trade in and get into a S23 Ultra or the new S24 ultra. He went to get the store manager. He told me that I purchased the phone on Jan 26 and that the14 day return policy I missed by 3 days?

I told him I was never informed by the rep of a 14 day return policy. I told him I'm only three days late and asked him. To make an exemption. He replied he couldn't and wouldn't. Itv2as store policy.

I told him the rep never told me about the return policy. And lI asked him if his reps are trained properly and should be. That is part of the sales process. I also explained that I signed no document that stated there was a 14day cooling off period. I pointed out that when you purchase a vehicle you sign a no cooling off period. I also pointed out that there was no signage. In the store that explained a Samsung return policy.

He couldn't give a care less. That's a poor way that Spectrum treats their customers. I have my cable, phone, internet, and mobile service thru spectrum. Well, I have decided that I am now going to change spectrum as my provider for these services. He may think that he won, but im callung my visa card bank tomorrow and informing them on the lack of cooperation on spectrums behalf. Theee job is to protect me. They have in the past and I'm sure they will tomorrow. I put a $1200 down payment.

May I suggest that you train your managers on customer service.

I will win this confrontation. My Visa card hasn't let me down yet. Spectrum isn't the only game in town. Your managers need to learn customer retention. I wasn't asking for a lit.

I’ve been a Spectrum customer over 10 years…when they were still Time Warner. I was offered a package deal in June 2022 of $49 a month for internet (which I already had) cable TV had mobile phone. What was charged to my accounts was $45 dollars charged to my credit card and $204 was charged to my checking account. Unfortunately I wasn’t aware because I don’t get a paper statement and I thought Spectrum was a trustworthy company…so, I didn’t pay attention to what was being charged. When I found out I decided to turn in my cable DVR box, internet modem and remote controls. Paul the guy that took the equipment I turn in was dismissive and rude. He dropped one of the cable cords and kicked it towards one of the door. That upset me because I didn’t want to be blamed for damaged equipment. Every time I tried to talk he was dismissive and repeat “Have a nice day. “ I had planned to sign up for streaming services and keep my mobile phone, but after that I cancelled everything…cable, internet, and mobile phone. I got the impression that Spectrum and it’s employees thought that “Spectrum” was too big to fail. Well the truth is no one and nothing is too big to fail…ask Bud Light or Disney.

I purchased a galaxy z fold 5 yesterday. 1 hour after I bought it the inside part cracked down the middle. I went back in forth with the spectrum store and customer service. Samsung will not replace it because I did not buy it from them online. Customer service will not replace it because I bought it in the store. I did nit do anything to this phone. I had it for 1 hour and it cracked while closed. The spectrum store is saying I have to use my insurance and will not exchange it. I have to pay a $200 deductible on my insurance because they sold me a defective phone. Telling me that it has a 1 year warranty by Samsung that will not be covered is false advertisement. I want my 200 refunded or credited to my account. This is not right.

I originally called in a work order request to have your pedestal either moved or buried due to it blocking our side access to our home.

A tech was sent on 8-30-23 to assess the situation when I offered Christain some water since was so hot and humid after he was quick to have smart comments and then gave me the water, I offered him back. At this point I was done and immediately called Spectrum back. The worst customer service ever and this is who you have representing you is awful.

I'm a city employee and have also communicated with Cochran communications who also have stated this pedestal can be buried or re-located. I'm the only home in this whole development with this pedestal blocking my side access.

When we moved in this pedestal was already hanging on with its dear life so as a concerned property owner and to avoid any damages, I'm reaching out to you.

September 3,2023 Yesterday l called spectrum I was speaking with a lady named Brianna and I was asking why they had been charging me for mobile services when I don’t have mobile with them I have it with metro, so why were they charging me? Services that I don’t have with them. So then I get transferred with Keith and it’s late it’s about 49 minutes on the phone with them so l wasn’t try to argue my charges just wanted to know why l never got answer was ready to just get off the phone l was exhausted. Just wanted to go to sleep anyways they never said that they were going to refund my money that they took form me and that all they could give me was a $10 coupon for my Wi-Fi bill. because l asked at least they could give me a discount on my bill for all the money they took l have the receipts on my phone i’m just not completely satisfied. I feel they could’ve done much more for me. I also forgot to mention

I call es spectrum to cancel my service and was told I could not during the middle of a billing cycle and they would not cancel my service. I told them I was no longer going to pay for the service and no longer wanted the service then cancel it at the end of the next billing cycle.

I was charged the entire next billing cycle also.

I set up a time for someone to pick up the equipment- no one came .

Now they are calling me threading collections saying I owe for the equipment and the full bill and won’t pick up equipment because I’m no longer a customer. Because they cancelled me for non payment.

The people for customer service are extremely rude , talk over me and don’t allow you to talk .

This company is awful.

I've been with Spectrum for a long time now and I have to say, I'm not entirely satisfied with their internet service. While their cable service is decent, I've had some issues with my bill in the past. My promotional offer expired a few months ago and my bill shot up, so I called to see if I could get another promo to keep my bill at the same rate. However, I was surprised to see that I was charged an extra $28 that month. I figured I'd wait and see if the promo would be applied to my next bill, but it wasn't.

The following month, I received my bill and it was $15 over the agreed-upon rate. I called Spectrum and they told me that this was my new rate with the promo and refused to provide any proof. I was frustrated and let them know that I would be canceling my service since they were not honoring our agreement and refused to investigate the issue.

I found a new carrier with better rates and reviews and set up service with them. As soon as I received the equipment, I called Spectrum to cancel. However, I was given a final bill that was not pro-rated and was not the agreed-upon rate. I was being charged for a full month of service even though I had only used it for two weeks.

I spent 30 minutes on the phone today, not to mention the time I spent on previous calls, and I got nowhere. I finally escalated the issue and was assured that they wanted to help me. I spent even more time chatting back and forth with them, but they still insisted that I was being billed correctly.

After threatening to escalate the matter and write reviews, they finally realized that I was correct and issued a $43 credit. However, when I asked if they would pro-rate my final bill since I had spoken with them about canceling, they refused.

I couldn't believe it. I've paid for service over the years when there were outages and never received a credit. I was offered a rate that didn't exist, overcharged twice in a row, and argued with multiple times about how I wasn't overcharged, only to finally agree that I was. And now, they're going to charge me for a full month of service when they dropped the ball again and refuse to provide any proof.

It's unbelievable and appalling that they originally refused to research anything, only to research part of the problem and still overcharge me. I would have thought that such a large company would stand by the information provided to their customers, but I was wrong. This has been an awful experience and I will never do business with them again. While I have no problem paying my final bill once it's corrected, I absolutely refuse to allow them to overcharge me again. They've lost my business for life.

I gotta tell ya, my experience with Spectrum was just plain awful. If you're looking for a wifi provider, I'd recommend going with someone else.

So here's what happened: the first tech that came out to install my internet said there was a HUGE problem with the cables connecting to my property. He said they all had to be torn out of the ground and reinstalled before I could get internet. He told me Spectrum would call me later in the day with a solution, but I never heard from them. I called Spectrum Customer Service and Spectrum Construction Department over and over again, but I never got any useful information or updates. After almost two weeks without internet, I just called Spectrum and asked for a new tech to come out and install the wifi, without telling them about the "issue" that the first tech had mentioned.

The new tech came out and guess what? THERE WAS NOTHING WRONG WITH THE CABLES! I got my wifi installed in an hour without any issues! And here's the kicker: the first tech that said there was a HUGE issue with the cable lines connecting to my property was there, next door, installing my neighbors wifi while the new tech installed mine! And guess what the new tech told me? "Ya, that guy is new, he's still learning". I believe him, not only because he almost had my entire street ripped up to replace a properly installed cable with a new one, but also because he installed my neighbor's wifi incorrectly! My neighbor had to get a new tech out a week later to fix it.

But that's not all. My neighbor was offered free installation and free wifi for a month, since we live in a new construction neighborhood. Spectrum never offered me this deal, and when I asked them about it, they told me that my neighbor is a liar. So not only did Spectrum withhold a deal from me for no reasons, they also lied about the deal being valid, and called my neighbor a liar.

This first tech's incompetence paired with Spectrum's lack of urgency almost cost me my job. I work from home and I didn't have wifi for almost two whole working weeks, and I almost got fired because of it. But when I called Spectrum, assuming they would try to remedy this disaster with a credit or refund, all they gave me was 75% off my first bill. That's it. My neighbor is getting 100% off his first bill, because of the deal that Spectrum is giving him (and not giving me for some reason), and he didn't even have to wait two weeks for wifi. So, effectively, I'm paying 25% of a bill that SHOULD HAVE BEEN FREE, and I'm getting zero compensation for not having wifi for two weeks and almost losing my job.

Customer service was TERRIBLE throughout the entire process, and did NOTHING to remedy the disaster that they caused. The first tech that came out to install my wifi and told me there was an issue with my cable is an amateur, and he also installed my neighbors wifi incorrectly. Spectrum as a whole is a laughable company, and I will never use their services again. If you have other options for wifi, use the other options!

We recently signed up for Spectrum cable service after having used them in the past when they were known as Time Warner Cable. Unfortunately, we ran into a couple of issues that left us feeling frustrated and dissatisfied with the service.

The first issue we encountered was with our multi-room service. We had multiple receivers set up in different rooms, but we soon discovered that we couldn't watch shows that were recorded on one set in another room. After contacting customer service, we were told that this "whole house" service was no longer available to new customers. However, after some discussion with several representatives, we were able to get the service installed since we had used it in the past. A technician was sent out to our house to fix the issue, and he discovered that our system had never been set up correctly to begin with. He swapped out our equipment and got everything functioning so that we could watch recorded shows in another room. While we still couldn't set up recordings in each room, the functionality was better than before.

However, just three weeks later, we discovered that we had lost all DVR functionality on our second set. We called customer service multiple times and received conflicting answers on how to resolve the issue. Finally, we spoke to a supervisor who insisted that their system couldn't provide the ability to watch shows on a second set. We knew this wasn't true since we had been using the service for close to a month before it disappeared without notice. The supervisor then claimed that the fix the technician had made was only temporary, which was a ridiculous statement considering the amount of time and effort that had gone into setting up the system. In the end, the only solution offered was to pay for an additional DVR, which was incredibly frustrating.

Overall, while Spectrum's service does have some benefits, such as not losing signals during heavy rain storms, we found the room-to-room functionality to be sub-par compared to other providers. The search function was also worse than what we've experienced with other companies. But worst of all, we were extremely disappointed with the customer service we received. It felt like they had no desire to satisfy their customers and repeatedly mis-stated what was possible with their service. If we could rate them a zero, we would.

I had scheduled an appointment with Spectrum for internet service set up at my second residence a month in advance. They gave me a set time between 10-11am. However, to my dismay, they did not show up! When I called them, they stated that I had cancelled the appointment. I told them that was impossible as I was still waiting. As they researched, they said that THEY cancelled the appointment stating that they had a different name than the account name. I was shocked and wanted to know why no one called to verify this problem. So, they caught themselves in the first lie! Since they had a different name, they decided to just say hell with the appointment! This is bad business! Yet, I still have to pay for their stupidity and travel another 85 miles back! I had to schedule for 2 weeks later, which leads me to this morning. I confirmed the time by message, which was coming between 9-10 am. I drove another 85 miles again and waited. Then, I got a call saying that the subcontracted company, "Jaguar," was not coming for 2 more hours! I could not stay all morning but the contact girl on the phone was getting smart with me. She told me how busy they are and how least important my time was to their company! I contacted Spectrum directly, and they made me wait 40 minutes on HOLD and then told me that nothing could be done and no reimbursement for my time. This company and subcontracted company disrespected my time, made bogus appointments, used lie tactics, and when someone finally came out, it was not either of the men I was told was coming. They proceeded to tell me that I AM to supply equipment, cords, wires, etc. What kind of $#*! is this company?! They brand themselves with reliability and professionalism, but they have shown nothing but disrespect, grief, disgust, anger, anxiety, lost time, and wages. And they expect me to PAY THEM for their incompetence! When I asked this man if he was any of the 2 men promised to show up, he proceeded to belittle me and say, "I don't know who those people are! And I'm here to put cable in!" Well, this guy did not know the "hell" I have been through at this point. He then asked for "wires" as his exact words. With much confusion, not knowing what he was talking about with all his babbling, it turns out I am to supply an extension cord to plug in the router in the wall! What kind of crap is this! Plug it into the wall! There were at least 4 outlets for him to choose from just to plug the stupid thing in. Why is this crap happening over a 5-minute appointment? So, when you finally read all this to this point and wonder why I'm making this complaint, it is to sum up how disrespectful you are to your customers of their time, money, and patience! And then, you proceed to tell me I have no recourse for this unprofessional behavior from Spectrum, from Jaguar, from all the staff when I complained! YOUR CUSTOMERS ARE ALWAYS RIGHT. You need to redo your policy and your manners to customers. And, oh yes, keep appointments. I should not be charged anything for this kind of treatment. Would you like to be treated like this? I think not. I had cable by the original company for 35 years and never been treated so badly. I am a professional person with a college degree. Making sure this does not happen again to me or anyone else should be a priority. You get a big fat zero, and I will share my experience with many others since I was told that you can do nothing to rectify all the wrongs that just happened to me and my family. My out-of-pocket loss on this is about $300 for 5 minutes of one of your professional's time, which right now is worth zero.

These guys are tied with AT&T for the worst customer service in the whole country. They don't care about their customers and don't do anything to fix problems. Every time I call, I get passed around from one customer service rep to another and even supposed supervisors who hang up on me. I've been a cable modem and internet customer since 2000 with Charter, but as soon as it became Spectrum, everything went downhill. I pay for 100mb of service speed, but for over a year, I've had intermittent service that's basically unusable. I've called customer service multiple times and always get an excuse that they run diagnostics from their side and the results say the problem is on my side. But when field techs come to my home, they swap the modem and nothing changes. They tell me that they're the ones "in the trenches" and that the customer service reps on the phone don't know what they're doing. So they recommended that I get a better router. I swapped the router for a wifi one that has 8 antennas and even purchased a wifi booster, but still no improvement. My kids need the internet for homework and school, so there have been times that I had to put a hotspot to my cell phone to get them wifi - all while still paying absurd monthly fees to Spectrum. I got so sick of it that for a few months, I just paid and never used the service.

Finally, a friend told me to call customer service and speak with a supervisor and tell them to send a senior field tech that is also a linesman and can get up on the utility pole. In 2017, I got "Andre" to come to my home and after checking everything out, he said he would go check out the connection on the pole. He came back down after 30 minutes and showed me the results! The number before repair was somewhere in the 70 range, but once he fixed it went DOWN to 30+. He said the lower the number the better and told me the problem the whole time was some other tech must have disconnected my incoming line from the pole because it was very loose and had rain and elements going between the loose connection! It was all their fault this whole time!

I've now called Spectrum over 5 times and last time spoke to a supervisor by the name of "Kathy Olsen" at ***742, who said if I can get her the number of the tech that came by and repaired, she would give me the 3 months of credit I was requesting. Not sure why I had to prove this, since this is their employee, but I assume they thought I was a liar and wanted to see me jump through hoops or hope I would get tired of calling. I've since called this supervisor "Kathy" over 4 times and get her v/m - where I leave her a v/m message. She never returns my call. Calling back in to the customer service line I have to re-explain myself all over again and then when asked to be transferred to a supervisor, I get conveniently "disconnected" and hung-up on, but they never call back. They have offered me a 1 month credit and I will not take it. Now it's the principle of it. I promise you I will eventually get my 3 months or I will cancel the 3 accounts I currently have with Spectrum (one being a large business account).

I would never recommend using Spectrum and would go as far as paying more to use a competitor! Their customer service is terrible and they don't care about their customers. It's been a nightmare dealing with them and I wouldn't wish it on anyone.

Listen up folks, I've got some advice for you when it comes to Spectrum. If you're considering their service and plans, make sure you get everything in writing before you proceed with the installation. I learned this the hard way. I spoke to a really nice lady about their Internet and TV service plans, including DVR boxes and Apple TV boxes. We went over everything and I repeated it back to her three times to make sure I had it right. I was supposed to get the Triple Play Gold package with 200+ channels, 2 DVR boxes, 3 Apple TV boxes, and 400+ Mbps download Internet speed. But what did I end up with? The standard Triple Play Select package with only 125+ channels, 2 DVR boxes, 1 Apple TV box, and a measly 38 Mbps download speed. Talk about a letdown.

But it gets worse. The installation technician who showed up was driving a beat-up van with a Spectrum sticker on it. He was unprofessional and couldn't offer any help with training on the equipment or service. He didn't have any literature on the remote, channels, DVRs, or anything. He just wanted to get in and out as quickly as possible. It was a disappointing experience all around.

The next day, I called Spectrum to try and fix the mess. The internet department confirmed that my internet connection was very low and blamed it on faulty hardware. Their solution? Take the modem and Wi-Fi router back to the Spectrum store and get a new one. No offer to send someone out to fix it, just me having to take care of it myself. When I talked to the TV department, they were much more pleasant and activated the Triple Play Gold channel package for me. But then I found out I only received 1 Apple TV box instead of the promised 3. When I called customer service, I was transferred to a rude representative who told me that the order they had on record was completely wrong. If I wanted the Triple Play Gold TV package and the other 2 Apple TV boxes, my bill would have gone up to over $200 a month. When I asked why I was promised one thing and given another, she said the Spectrum person must have made a mistake and there was nothing she could do about it. I was furious.

After an hour on the phone, I finally got an email confirmation that my bill would be $36 more a month for activating the 200+ channel TV package. If I wanted the extra 2 Apple TV boxes, that would be an additional $15 a month. It's a mess, but at least I have something in writing now.

The bottom line is, make sure you get everything in writing before you switch or have an installer come out. Otherwise, it's your word against theirs and you'll lose. Spectrum may not care that I still don't have anywhere close to 400 Mbps internet speed, but I do. I switched from AT&T because they don't get CBS or CW channels and the TV connection was always terrible. I wish there was a reliable, honest service provider in my area, but it seems like I'm stuck with horrible service or horrible customer service.

I gotta say, I'm pretty disappointed with Spectrum. I mean, the technicians never show up when they're supposed to and they're always late without even giving me a call. It's just not cool, you know?

But that's not even the worst part. I've been a loyal customer for years now, and my rates just keep going up and up. I spent over two hours on the phone with their representatives trying to figure out what was going on, and it was a total mess. Every person I talked to gave me different information and different rates. Even the supervisors couldn't agree on anything.

And now they're trying to convince me to downgrade my service just to keep the same rate. But that means I'll lose out on all these extra services and features that I've been paying for. It's like they don't even care about me as a customer.

Honestly, I'm starting to think that Spectrum is just greedy. They're always trying to get me to pay more, but they never offer me any real help when I need it. Every time I call, it's like they're just trying to sell me something instead of actually solving my problems.

And don't even get me started on the transition from Time Warner to Spectrum. Time Warner actually seemed to care about their customers, but Spectrum is all about the money. They keep taking away channels and increasing my bill, even though I can barely afford it as it is.

I've tried to stick with Spectrum, but I just can't do it anymore. They don't appreciate my loyalty, and they don't offer me any affordable options. It's like they don't even want me as a customer.

So yeah, I'm definitely planning on leaving in a few months. Spectrum has failed me and my family, and I just can't trust them anymore. It's a shame, really. They could be such a great company if they just cared more about their customers and less about their profits.

I gotta say, Spectrum is a real pain in my behind. I'm stuck with them because of my condo situation, but if I had the choice, I'd drop them like a hot potato. My printer used to work just fine with their wireless internet for a whole year, but then it started having connection issues. I called Brother and they said it was definitely a Spectrum problem. Two technicians came out and got the connection going again, but one of them was supposed to bring new equipment and didn't have it in his truck. And wouldn't you know it, the connection problem keeps happening!

I've called Spectrum about six times now and they keep telling me different things. One time they sent a signal from their site and it worked for a bit, but then the problem came back. They told me I have an old piece of equipment, but my printer picks up other wireless addresses from other condos just fine. And it worked fine with their equipment in another room, but when I moved it closer to the Arris, they said it must be too far away. It's like they're making up excuses without even knowing the facts!

I need my printer to work with Spectrum equipment for a court case, but they're not being very helpful. The last customer service rep I talked to was extremely rude and told me it was a printer problem, even though I knew it was a Spectrum problem. And I didn't even get the chance to fill out a customer response! I think they only send those to people they think will give good reviews.

When they finally scheduled a technician to come to my condo, they double booked and had no idea when they'd get to me. And when Chris finally did come, he was extremely rude and sarcastic. He didn't even listen to me when I tried to explain the situation. I think these guys have issues with women, because they wouldn't treat a man like this. I'm thoroughly disgusted with Spectrum and their lack of customer service.

I gotta say, I ain't the best at recycling, but it seems like Spectrum is straight up tryna charge us to destroy the environment. I've had problems with their equipment before, but my most recent experience was just ridiculous. I called on Sept 8 to replace a DVR unit with a regular HD unit, which is what I originally ordered years ago. I was being charged extra for the DVR box that didn't even work and that I never used, so I wanted to reduce my monthly bill. They said they'd send me the right unit and an empty box to return the other one. But when the package arrived the next day, it was a HUGE box (like 2 feet by 2 feet by 2 feet) with not one, but TWO HD units, each in their own box with all the plastic, remotes, batteries, ties, and whatnot. I was like, what the heck? I called and they said they sent two in case one didn't work, but they didn't include a return label for the extra one. And when I asked if I could just use the empty box to return the other one, they said no. I had to wait for TWO more empty boxes to be shipped with return labels, one for the HD unit I just received as a backup without asking for it, and one for the DVR unit that they secretly upgraded me to (and charged me for). Like, seriously? Do they not care about the environment or the fact that they're passing on these shipping charges to us, the customers? No wonder their service is so expensive!

It took me hours to finally get someone to agree to have a local tech pick up the two units, but when he came, he just threw the boxes with all the batteries, remotes, cables, and stuff into my building's dumpster without even breaking them down. Like, what the heck, Spectrum? Do you not care about our landfills and natural resources? And to top it off, I got an email confirmation that another empty box was being shipped to me, even though I called to make sure that wasn't the case. They said it was an error and that it was actually a confirmation of the tech appointment, but then I got ANOTHER email from FedEx saying I was getting TWO more empty boxes today! Like, what is wrong with this company? They're paying exorbitant fees to ship unnecessary boxes next day, wasting gasoline and natural resources, and taking up landfill space, all while wasting my time and customer service reps' time. And for what? To destroy our planet? Why hasn't anyone held them accountable for this? They need to be investigated and held responsible for the damage they're doing to our world. A Habitat for Humanity event once in a while doesn't make up for their blatant disregard for the environment.