Lancome
reviews and complaints

I went back to purchase the product and they informed me that the don’t use the pump container anymore. Which is more practical to use without waste and without the lotion getting expose to air and then dry.

Now they use the open pomade container which makes the lotion to dry faster and wastes.

Also I’m been customer for 5 years of Lancôme I love their productos but they been discontinued some of them for example the CC cream with spectrum SPF 50 great quality and excellent protection.

Lancôme refused to change an address on an order I placed minutes before my request. Representative wouldn’t get a supervisor on the phone or give me anyone in authority to speak with. They refused to cancel order or change address just minutes after it was placed. I called multiple times for two days straight and was given a variety of answers and promises that they’d contact ups and they never did. They were unwilling to help and refused any further assistance. I will never order from Lancôme or use any of their products.

I buy my LaVie est belle perfume from Macy's for a few years , the last bottle i bought i had to return because it stopped smelling the same it was terrible so i took it back they gave me a new one, now this one has lost it smell aftee a month.

I don't know whats going on. It makes me sad because I loved this perfume 😢 serial number 38w302E, February 2023

I wish I would of looked at the reviews!

My husband and my 28 th Anniversary, I didn't get the "If you buy this amount you'll get your extra stuff worth $189 value free..." (amongst other things)

Engraving didn't work! I called Customer Representative I was going to send it back and then I called again because I was afraid would if they say they didn't get it, The woman was, I'm going to take care of it, Keep your perfume and we are still going to refund your money, which I wasn't looking for anything free besides the extra things to try that I know they still had because she assured me that and sent a picture of it, well Maybe I was just lied too I don't know, it was for My Anniversary! My husband was paying for whatever I wanted because we don't do this every year... Just saying once again wasn't trying to get a free bottle of your perfume!

I called a couple days later, making sure she was not messing with me and another woman assured

You will get your refund between 3-7 days.

A month later, nothing! Now, I want the refund, as I was promised because I was in tears upset and I and was told this twice! Now I just call and a man is saying No you have to return the perfume, like right, I'll be out that and the money! He was like what were there names!?

Seriously, like I don't know I was upset, I didn't write there names down!

Just get it from Macy's or something because this was just all nonsense! For the women who told me this would be refunded, shame on you's, because one told me you know what I get Dollar tree perfume, so obviously I was being messed with, so disrespectful and I said yeh I usually do too, that's why this is Special for My Anniversary, just adding that in, I forgive you though, really sad and uncalled for!

In October 25 th 2022, I ordered two bottles of Serum from Lancome website. At that time they had promotion buy one get one free. They costed $230. When I got products I discovered Lancôme charged me double $488.75 including sale tax. I called them about the problem and they told me to return the product. I sent back two bottles and waited for their response. About 3 weeks later I call customer service and been told they refunded money already. It was posted on November 28th. I checked my bank account and didn’t see it. It is terrible according to person in customer service that they just refunded haft amount they took from me. They promised they will investigate and send the remaining in 7 business days. Until now I still don’t get my money yet even a penny. I called them many many times bit nothing solved. The problem still there. I am very disappointed. I really don’t know what I have to do to get my money back. $ 488.75 is my a week’ salary. Can you have me, please.

Hi. My original reclamationnis below. You have tell me twice that some important information is missing. I don't know what more I need to do. Woul it be posdible that you contact me by email piia.[protected]@duellgroup.com and we can sort this out by that way.

Kindly

Piia Nousiainen

+[protected]

piia.[protected]@duellgroup.com

"Hi!

I got this set as a suvenier today 7.12.2022. It' s bought a day before in MSP airport on 6th of December 2022. The natural spray is perfect but the body lotion is nearly empty and the tube is broken which is a disappointment. You can see this in the picture as attached. I would love to have a new one instead of the broken one."

I love this foundation and have been using it for some time. I just want to say that the packaging, with that white, overlapping paper, is just terrible. You can certainly do better than that, regardless of what you have to put on the packaging for other countries or whatever reason you feel you have to do this. Just redesign the tube so it looks like something with a bit of class.

Also, for the size of the container, a tube with a twist top would be so much better than the pump. When I can't get any more from the pump, I have to cut the bottom off and dig into the tube for more product and there's a lot of product left that just doesn't come out of the pump.

Thanks.

I became an Elite member on the Lancome website and ordered the Teint idole Ultra Wear Foundation Stick under the assumption if I needed to return it due to poor skin color match, that a free return label would be provided since Lancome advertises in writing on their web page: 'Foundation & Fragrance Return Label'.

When inquiring about returning the Foundation Stick, I was told the free return label for foundations did not apply to the foundation stick. There is no note explaining this on their website and should therefore be classified as false advertising. My order was placed on August 24, 2022 and I called to ask for the free label on September 6, 2022. The foundation stick shade was too light for my facial skin-tone. I was told I could return it at my own cost, that the free foundation label did not apply to the foundation stick. I am disappointed in the Lancome company and have lost faith in their cosmetics due to the false advertising and 'penny-pinching' attitude.

The elite reward program from Lancome is fake. I am at the gold tier but never received any gold tier rewards such as the birthday gift or the ShopRunner membership. I have contacted customer service for more than half a year several times but no one seemed to be able to help. And eventually, they started ignoring my messages. The worse customer service experience and loyalty program I have ever had.

My bank told me Lancome refused my payment even though I had well enough money in my account. I was on hold for over an hour and hung up on twice. Customer service said they would have to do credit investigation which would take a few days which meant my mother would not receive her mother's day gift. I'm assuming they have my age and this is discrimination. I never have permission to investigate my bank account to Lancome and if they attempt to do it I will use.

Good Morning,

I went to the Lancome counter on February 4th at around 200pm. I was working with an associate on a purchase of $72.00 product. I was trying to educate myself on the benefits of Genifque. There were two other associates being so loud and disrespectful. It made me unable to hear or focus on the product. I did make a purchase. However it was a very unpleasant experience. I still have no idea about the product. I certainly will not go back.

Location

Macys Summit Mall Akron Ohio

Best regards,

Heather Fairchild

On Nov 25th, 2021 I have placed an order with Lancome - LAN_[protected]

There were 2 products:
1 - Advanced Génifique Face Serum - $75.00
2 - Lancôme Beauty Box - $73.50 (promotional price)

My supposed order arrived Nov 28, 2021 but instead of 2 items in the box, there was only one - the Advanced Génifique Face Serum.

I was charged for both products and even on the box label is said there are 2 products but the problem is that there aren't'- the Lancôme Beauty Box is missing.

There is no way I missed to see the second product (Lancôme Beauty Box) and also there is no way the Lancôme Beauty Box was going to fit into the actual shipping box which is fairly small: L9'XW 6'1/2'XD4'1/2.

As you will see below from my receipt I just bought my first bottle of IDOLE LE PARFUM. I just got home very excited, just to open the the sealed box with a bottle with a broken cap.

I know it is just the cap, but I have not bought myself perfume for years and years as have not been able to afford it. Now the display of my hard earned beautiful bottle is completely spoilt.

I purchased this mascara and it was wonderful the 1st few times I used it. Then the small piece that chears the wand off when exiting the mascara dislodged into the cap somhow and the wand was one big clump of mascara. I tried several times to tighten the cap thinking it wold go back into place to no avail. This was part of several Lancome pieces my husband purchased for me and idk if it was Ulta ot Sepora ot Lord & Taylor but I have the mascara and tied calling the Lancome number, [protected].. The rep I spoke with was rude and would not help me. I have been using this line for 40 years and this was my 1st issue. The customer service was terrible and gave me no direction. I will gladlt send you back this damaged product for a replacement please. Thank you

On September 19 I used your web page to order Renergie Lift Makeup which you were offering at 40% off. When I tried to check out, the page would not allow me to register the code, "SEPTEMBER." I tried to call customer service but no one answered the call. I have had trouble before—as has my daughter—attempting to place an order on line. To make. Alters worse, you continued to send me emails saying my order was in my basket.
I would ask that you do the right thing and sell me my product at 40% off. I would also strongly suggest you hire more competent people to design and manage your web page and on-line orders.

Hi there,

I bought 50ml Renergie Multi-lift Ultra cream(AUD171) on 17 July 2021, together with other products (cleanser, make up remover). Order No#LAN00440226

I have started using the cream two weeks ago. After 3 days, my face got red and itchy but I did not think it was because of the cream as I have been using Lancome for 2 decades. But I stopped using the cream for a week and the face rashes disappeared.

However early this week I started using the cream again. After 2 days, my face got all red and itchy again. Now I am sure it is because of the cream which has caused the reaction.

I have used other Lancome products for many years such as Genifique Serum, Genifique cream, Clarifique dual Essen, eye serum, makeup ... just name a few and I never had any issues with Lancome skin care products.

I'd like to return this Product and request the refund of AUD171

I am looking forward to hearing from you soon

Many thanks,
Hoa Le-McBain

hoa.[protected]@gmail.com

Date 9-4-21
Three different orders total of seven eyeliner and three double pencils sharpeners
Tried to sharp one it just took big junks out damage pencil.not for sure what can be done. I know I can return things, .But that's hard on me to do those things.just let me know Irene Fackrel email [protected]@bellsout.net the other one I tried to send was to long.To state .My Orders o SEVEN eyeliner pencils and three double sharpeners tried to sharpen on it was bad big chunks tore out of it don't know what can be done .Irene Fackrell email
[protected]@bellsouth.net

Dear sir/Madame,

I have been using this foundation TEINT VISIONNAIRE CORRECTING FOUNDATION 010 since I started wearing makeup which is over 15 years ago. My last purchase which was a few months ago. I am shocked at the quality, it is very watery with no coverage at all. I am very disappointed as it's not your regular cheap foundation it is over $90.00. My name is nezar shalaby. My email address is [protected]@gmail.com

I am writing to you from aturkey.

I am a regular customer of Lancome and i regularly order.

My order with the number Lnc21571353 did not reach me by Courier, it was delivered to another person, the cargo did not call me and did not send an SMS notification that it was delivered.Later on when idid not receive the products, called Lancome customer service in Turkey.Although I called Lancome 3 times for 2 days, they said that they were waiting for the return of the cargo. Authorities are uninterested, customer satisfaction is not a priority, Lancome does not want to return the amount that does not reach its customer, and the cargo does not want Lancome to make them pay.The disagreement between them also causes the process to be prolonged. I will not shop from Lancome again. Lancome must urgently return the total amount to my credit card, otherwise I will raise my complaint through legal means. It never really suits Lancome, which is a real brand and guest satisfaction must be a priority.Noone even called me for an apology.

It is not possible to reach someone regarding complaints from Lancome.If someone would give a contact, would appreciate.

Thank you

Evren Basar
[protected]@gmail.com

I returned two orders from Lancome online selling. Order numbers are LAN_[protected] and LAN_0839395. I returned four bottles of serum in 3.9 oz. in one package 9505510185721026185454 which was sent on Jan. 26 th. I have contacted Lancome six times via online chats and calls. The customer promised to send the refund every time, but I still haven't received the refund.