Lancome Customer Care Service


L’Oréal Produits de Luxe France SNC

29, rue du Faubourg Saint Honoré
New Jersey
France - 75008

Customer Support Phone Numbers

8800 500 3160(Russia) 1 0
+33 969 363 388(France) 1 0
+1 800 526 2663(USA and Canada) 6 1
+44 800 783 4509(United Kingdom) 5 1
+61 130 006 0116(Australia) 1 0
+49 211 2409 2229(Germany) 1 0
+39 899 788 664(Italy) 1 0
+48 223 358 900(Poland) 1 0
+90 850 211 9855(Turkey) 1 0
+86 400 820 8016(China) 1 0
+852 31 801 648(Hong Kong) 1 0
+81 120 774 200(Japan) 1 0
United States
PO Box 2007, Westfield NJ 07091

1500 Boulevard Robert-Bourassa, Bureau 600, Montréal, Québec, H3A 3S7

United Kingdom
Unit 22, Sentinel drive, Annesley, NG15 0DF

564 St Kilda Road, Melbourne, Victoria 3004

Johannstraße 1,  40476 Düsseldorf

Lancome Complaints & Reviews

Lancome / brow shaping powdery pencil in blonde 010 is a very different colour than my old one

Jul 08, 2019

I visited the Lancôme desk in Boots store Liffey Valley to see if they could help me but as I had bought in the airport they gave me the customer service phone number. I rang and explained to the girl that the product is a totally different reddish colour rather than brown as per my old one...

Lancome / lancome mascara

Jun 21, 2019

The wand has come away from the lid. It is now useless. The design of this wand needs looking at. I tried to take this back to the store but apparently not their policy to refund/return. This is not a cheap mascara. I am very disappointed and dont expect this from Lancome. No mascara I...

Lancome / la vie est belle, fragranced body lotion

Jun 20, 2019

I bought the above body lotion at East Midlands airport for my holiday. I only used it twice because it wouldn't absorb into my skin merely stayed white in my skin creases and formed lots of small white bobbles over my body that were difficult to brush off and clung to my clothes. I cannot...

Lancome / L’absolu lacquer 312

Jun 05, 2019

I have always used lancome lip glosses and they were nice. But this new one disappointed me very much. I bought Lancome L'absolu lacquer 312 in April 2019. It is very liquid. Like water. It is very difficult to put it on lips to make it look nice! When the lips touch each other it become...

Lancome / lancome star bronzer intense

May 07, 2019

On 3rd May I bought this product Lancome Star Bronzer Intense and found the pump does not work. It has barre code which is 3 147758 470833 I would like to have a refund please or replace a new one. I send you a photo with receipt dated 3rd May I am Deaf and sign language user and unable to...

Lancome / mascara

Apr 29, 2019

I bought the Monsieur Waterproof Big Mascara in Limerick, Ireland. I am extremely disappointed as the mascara is extremely clumpy, therefore rendering it useless. I am a fan of Lancôme mascara for years. Please issue a refund or perhaps an alternative mascara such as Volume a Porter...

Lancome / oud bouqet

Apr 11, 2019

I need help. I purchased this bottle of Oud Bouquet from one of the retailers who deals with original items for sure as I have been buying them for a long time. I need to know if my bottle and box are real or fake because the box code and the bottle code don't match. The box says 62M700...

Lancome / absolue set products are different to the online picture, and different to the package list

Feb 21, 2019

The order was placed on 11.02.2019, the bill number is LAC0913071. On this ABSOLUE SET is only shown as a picture without any description. The picture shows the main product "Silky Cream" including a sample size "Serum" . After receiving this set, I noticed the main product i...

Lancome / bi-facil eye makeup remover

Feb 13, 2019

Dears, I have bought the Bi-facil eye make up remover before and was very happy with it. Recently i bought a new bottle, and used/opened it 3 days ago. already right after using it, i felt a burning sensation and the next morning around my eyes was very red and dry and wrinkly/dry skin and...

Lancome / nutrix 125ml

Feb 03, 2019

Greetings I purchased a 125 ml tube of Lancome Nutrix in Dublin Airport last November 2018. We spent a month in Spain where the cream seemed fine but on return to Ireland it had separated. I realize temperature change may have a part to play but it never previously affected it. A squeeze of...

Lancome / card enclosed with lancome christmas gift to receive "with our compliments" facial services, etc.

Dec 27, 2018

12/17/18 Inside my Christmas present of Renergie Lift products there was a invitation from Lancome entitled "with our Compliments" -- visit your Lancome counter today to receive this personalized facial service & complimentary skincare sample. I did go to Macy's in Chicago's downtown to receive...

Lancome / product of crayon khol waterproof eye liner and shaping powdery pencil is keep on break and not even can be sharp

Nov 14, 2018

Hi I was purchased a eye brown pencil and eye liner from Lancôme which counter is located and sunway pyramid parkson store in Malaysia. I try to make a call over the counter but the tel is not able to call thru. Hope some more so help to explain why such a good brand but quantity is not worth...

Lancome / magie noire

Oct 17, 2018

Why did Lancome discontinue making the Original Magie Noire? It is my favorite scent ever!! I have had to resort to spending huge amounts of money, buying it on eBay, and many times it's lost some of its quality over time. PLEASE PLEASE PLEASE bring it back in its original formula! I loved...

Lancome / lipstick

Oct 12, 2018

Dear all, Iam a regular customer for lancome products in sephora branches . and I love this brand so much, last time I've bought a "long lasting " lipstick and waterproof mascara called drama, unfortunately I found out the lipstick doesn't remain at all, and it goes very quickly plus it...

Lancome / lancome l'absolu rouge lipstick no. 197

Oct 01, 2018

I bought this product from tokiyo airpot on 23rd september 2018. I bought this after seen sample and when i opened product at my home lipstic was totally damaged. This is second same bad experience with the same with you. I have been decided that further i vl not suggest to buy ur product...

Lancome / travel sized perfumes

Sep 24, 2018

Was gifted travel sized perfumes by a friend. Packed the perfumes in their box in my luggage. When I got home 2 of the 5 perfumes were broken and had leaked all over my luggage. Nothing else was broken in the case - only these 2 items. The stoppers in the 2 bottles had completely...

Lancome / hydra zen jelly overnight mask

Sep 19, 2018

Hi I use lancome with a few years, its the only product I use on my face, cleanser, cream, foundation, lipstick, etc, so I purchased the new jelly mask last nite, got it yesterday from boots chemist online, put it on going to bed a thin layer, woke up at around 7am, all my face was hot and...

Lancome / defective, renergie night cream 2.5 oz

Sep 16, 2018

To whom it may concern, Hello, Re: Defective, Renergie night cream 2.5 oz I purchased (about six weeks ago) Regergie night cream 2.5 oz. at Boston department store in Milwaukee. The box had no expiration date. I had no reason to suspect that the cream would be hard and old, because I've...

Lancome / rouge in love lipstick

Sep 12, 2018

I've used this product for many years without issue. However this lipstick I have is unusable as it is so soft and is a sticky mess. It comes out in clumps in my lips and is basically a mess. As said, I've never had an issue with the product in the past so was quite upset when I went back...

Lancome / ridiculous customer online customer service

Sep 05, 2018

I have been a Lancome customer for more than 20 years but have had enough! Since I've had to go on Disability several years ago I've had to resort to doing 98% of my purchasing online. I have placed 4 Lancome orders since July 31, 2018 and 3 of them had a problem! The one placed on...

Lancome / trevor la unit eau dr parfum 75 ml

Aug 28, 2018

I purchased the above bottle of perfume from a store whilst on holiday in Benidorm, the bottle has been placed on my dressing table for the past several weeks with no problems but this morning I picked up the bottle to spray when to my amazement I realised that the bottle slightly stuck to...

Lancome / customer service

Aug 07, 2018

Hi I'm writing a complaint regarding lack of service at the Lancome counter on numeral occasions in Westfield derby centre ..I went in for the third time to buy Lancome foundation and was told there's no one at the counter and that there wouldn't be resulting to me getting my foundation...

Lancome Department John Lewis Norwich / lancome foundation

Jul 24, 2018

Hello, I would like to let you know about the poor customer service in Lancome department in John Lewis On Sunday22/7 2018 I went to your store in Norwich and made a purchase in the Lancome counter in total worth £ 57.50. I purchased a foundation and eye liner. When I arrived home I...

Lancome / grandiose liner

Jul 13, 2018

Dear Sir /madam, Yesterday I purchased Lancome eyeliner(black, smudge free, Matt finish) costing Rs 3200 from duty free shop at Mumbai international airport. The lady handed over me the wrong colour and moreover the product is dried up, as if it was used no. of times . I am very...

Lancome / empty foundation sample

Jul 12, 2018

The sales guy at Lancôme in debenhams dubai mall (united arab emirates) said that he will give me 30ml of foundation when buying a perfume. He gave me 3 empty bottles of 10 ml samples of foundation. I realized as soon as I got home. Purchase on Thursday around 10 pm UAE time. I want seriou...

Lancome / renergie lift multi action day & night cream moisturizer

Jul 05, 2018

I purchase these creams as a set in December 2017. I started to use in January 2018. I used them together for about 2 weeks. My face became itchy I turned red along my jaw line, around my eyes & my eyes became swollen. I went to the doctor & my doctor put me on a steroid. I thought that...

Lancome / online purchases

Jun 21, 2018

Hello, I have already spent hours on the phone with your company. I signed up for auto refill of my foundation only to have my account hacked. over 100 dollars of charges were made on my card. I called in to place an order and my card was declined for my own order (I checked and the card...

Lancome / free gift not available and I have been sold a gift item at full price

Jun 07, 2018

I visited Debenhams earlier today and purchase a new foundation, Teint Miracle. The assistant encouraged me to purchase a primer, to use with my foundation, which I did. I was surprised not to be offered the free gift advertised so I asked the assistant for my free gift. The assistant...

Lancome / product

Jun 07, 2018

I am here to say that i am completely disappointed and irritated with Lancome. My first purchase i Just fall in love with foundation When i made the second purchase the color was completely different I ask for the same Number And this what i look like, red. the 2 first pic was my first...

Lancome / hypnose waterproof mascara

May 07, 2018

I purchased a 3 pack of regular sized mascara last July from an airport in Rome. I opened one recently and it was completely dried out. I did not want to open the other two until I spoke with headquarters. I was informed that since I bought them over a year ago ( but they were never...

Lancome / lancôme mascara

May 07, 2018

Dear Sirs, I purchased a mascara recently, shown below, whilst in Switzerland. I bought it on a whim because, if I'm honest, I was attracted by the design of the lid! It's not my usual brand. After a couple of uses I liked it and thought to myself that I would definitely switch to this one...

Lancome / hypnose black waterproof mascara

Apr 26, 2018

Order number 00247968 Delivery number 5100384366 I am finding your customer service disgraceful. It is the first time I have ordered from you and following no response to my complaint via e mail, Facebook message, and Paypal dispute I find it extremely frustrating. I ordered a black...

Lancome / Undelivered order and lack of information

Apr 18, 2018

Please can you let me know the status of my order: 002448437, ordered 22 March and still hasn't arrived. I have called the customer services number daily and nobody picks up. Also sent an email, still without a response. Ordered via [email protected] Very disappointing service. Sarah Wilson

Lancome / eyeliner and makeup service

Apr 04, 2018

I decided to get my makeup done at Limeridge Mall in Hamilton, Ontario Canada for my daughters wedding. I told the lady that I wanted a natural look. She proceeded to put blue eye shadow on my eyes, which I told here I did not like. She then removed it. In order to get my makeup done for...

Lancome / online orders

Mar 18, 2018

I tried make an online purchase however my card was rejected and tried to pay 2 times. After those 2 unsuccesfull attempts I gave up. Now I check my credit card and figure out both Purchases are withdrawn. I want to cancel those payments but cannot even write directly to the Lancome...

Lancome / hypnosis mascara

Feb 25, 2018

Hi there I am not normally one to complain, but I am very disappointed in my mascara I purchased 3 weeks ago at debenhams store in Chelmsford Essex . It has become be very dry and clumpy quickly, and isn't like the one I had before, which lasted me at least 6 months. This is by far my...

Lancome / customer service department

Feb 20, 2018

I complained about a severe reaction to Genifique at the beginning of November. Eventually they requested I return it to them, which I did at the end of November. I didn't hear anything from them so called on 9th January. I was told a refund had been requested and it took 6 weeks. I thought thi...

Lancome / service

Feb 09, 2018

To whom it may concern, I certainly hope this complaint gets to the key management responsible for current Lancome products. Yesterday in lancome Facebook account there was an announcement that said in ksa, Jeddah, lancome will open in red sea mall. And for the first 10 customers there will...

Lancome / renergie lift multi-action ultra

Feb 05, 2018

I received this product as a gift and after first testing it on my skin without negative results I gave it a try. I have used Lancôme products for years & had good results. After the second day of using Renergie lift Multi-action, by the end on the day under my left eye area became very swollen...

Lancome / Complaining about most of Lancome products

Jan 12, 2018

To whom it may concern, I certainly hope this complaint gets to the key management responsible for current Lancome products. 1.- My use of Lancome products goes way back one generation. My mother used to be in the entertainment business and was a loyal user of your make up, lip and eye...