Lancome Customer Service Contacts
Paris, New Jersey
France - 75008
1500 Boulevard Robert-Bourassa, Bureau 600, Montréal, Québec, H3A 3S7
564 St Kilda Road, Melbourne, Victoria 3004
There is a discrepancy in the amount calculation on the Lancome browser website vs when I opened the site on my Safari - iPhone. The subtotal on safari is $97 which is wrong vs the sub-total of $95.20 on chrome browser. I am extremely disappointed with this sort of unethical activity and hence reporting the issue here. Undoubtedly hundreds of customers have been charged the miscalculate charge without any idea.
Calculation on Safari-iPhone- WRONG ONE:
SUBTOTAL $ 85.00
PROMO - WELCOME15 APPLIED REMOVE
SALES TAX (ESTIMATED): $ 10.20
SUB-TOTAL $ 97.00
Calculation on Browser- correct one
SUBTOTAL $ 85.00
PROMO - WELCOME15 APPLIED REMOVE
SALES TAX (ESTIMATED): $ 10.20
SUB-TOTAL $ 95.20
In March (2020) I requested my automatic shipping be canceled due to financial hardships caused by COVID. However, my card was recently charged on the 12th of this month for automatic shipment order which has caused me financial strain this month. I have not been able to have my issue resolved and I really need to speak to a supervisor or management.
Just finished talking to a customer service rep "Ayeesha" about an order placed back on november 17...
Brandi Madison I have been a happy customer for over 27 years, but your customer service is terrible.
I have also emailed and messaged you on Facebook. Finally, I talked with a customer service rep named Lovely.
She told me she could not help me because the item is no longer in stock.
But I spoke with customer service in April and told me they were going to mail out the bag but they didn't.
If I don't receive a response by close of business on Monday, I am going to dispute the charge on my credit card. Here Is my #Order n° LAN_[protected]. Additionally, if need be, I may take a picture of all these complaints on Facebook and send them to your CEO.
I have called several times but the wait times are too long.
I did not receive:
BLACK STRIPE TOTE
Order Number: LAN_[protected]
Please send me one and let me know when it is shipped.
Hi my husband bought me this for Christmas in a set. It is clumpy and horrible to apply and remove pls advise on replacement. I always use good high quality make up but have found this in less than a month not great. Is there a dodgy batch ? My husband has no longer the receipt but it was bought from boots in a set with a lipstick and an eyeliner. Pls advise
I received an email message which stated, "Enjoy a 7-Piece gift with $45+ Purchase. . . . & Enjoy $15% off with code celebrate" and I got the same targetted ad on Facebook. I placed an order for $50, selected my gift and applied the code, which was rejected. I contacted customer service and they stated, "Jasmine: Keep in mind the 15% off and the samples can not be applied at the same time. I do apologize for this misleading ad that we have, we are working to fix this issue right now" (I kept a copy of this transcript which I would be happy to email to you). This is false advertising and it is truly unethical. I would expect that, if you made a mistake, you would honor your offer. It seems it may be time for me to finally search for a new cosmetic provider.
On Jan 7th 2020 I have bought a Mascara Lamcôme Définicils at the Duty Free of the Riga (Latvia) airport.
Unfortunately it is impossible to use this Mascara at all as it simply scratch the eyes and it herds.
It happened the first time in my life, and therefore I hadn't kept a receipt.
However I do hope Lancôme will decently solve such a situation.
I ordered a bottle of perfume because of a sample I received with a order and the perfume was nothing like the sample so I sent it back because it smelled horrible musty and old I didn't receive my refund and I have been contacting customer service for over a month and they keep giving me the run around I sent them the order number and tracking number they have it because it was signature requested when I sent it! Very very disappointed
Good morning I was going through the St Pancreas train station with my girlfriend this morning, (6.12.19) I...
About a year ago or earlier, I purchased an order of wonderful make up. Loved it! However, soon after, my account with credit info was hacked and someone charged 3 orders to my account totaling around $750. I suffered a lot of stress from bank: fraud documents, replacement of credit card and more. When I asked your company to offer any curtesy for my troubles, I was told it would happen. Nothing was offered and I'm needing products but hesitant to use your online site. I've been to Ulta to buy products. Guess I'm asking for special treatment or additional offer before I order from you again.
Update:Because of your online sale, I tried to order products today.
However, my credit cards were not allowed to go through stating a problem with them. ??????? Thanks, Holly
3 weeks ago, My husband bought me all eye need travel set from Dammam airport Saudi Arabia. He got it from the duty free shop.
The picture in the package looks totally different than what's inside. Some with different labels and some without. If you notice in the picture attached, the blue eye makeup remover has none! And Lancôme logo flower in the mascara looks different.
It looks unauthentic and I need to know why ??its really suspicious.
I need someone to contact me regarding this issue. I have a picture of it and I need to double check.
This is the second time this year I've had to replace my foundation because the bottle dropped only once and shattered into pieces!!! Do you offer replacements or discounts so I can buy another foundation. It's ridiculous that such and expensive product is so fragile and packaged so poorly. I have carpet and still bottle dropped only once and shattered everywhere!!!
Love the product but hate the applicator & bottle. The applicator doesn't go to the bottom of the bottle & you can't turn the bottle upside down & drain what's left in the bottle. I bought 2 bottles, which BTW is expensive & don't get to use it all. I am thinking about going back to Estee Lauder with the medicine like dropper that gets the last drop & you can turn it up to get it all.
Thanks, Sue Tribble
1012 Bay Colony Dr.
I visited the Lancôme desk in Boots store Liffey Valley to see if they could help me but as I had bought in the airport they gave me the customer service phone number. I rang and explained to the girl that the product is a totally different reddish colour rather than brown as per my old one I have of the same product and code. She told me as that is not a fault she could not help me. This is ridiculous as the product is faulty if it is a totally different colour than the sample I tried in the airport and the previous ones I have always bought. The top line is the correct colour brown and the bottom line is this new colour which is reddish. My email address is [protected]@hotmail.com and my phone number is [protected]. Thanks, Jennifer O'Connor
The wand has come away from the lid. It is now useless. The design of this wand needs looking at. I tried to...
I bought the above body lotion at East Midlands airport for my holiday. I only used it twice because it wouldn't absorb into my skin merely stayed white in my skin creases and formed lots of small white bobbles over my body that were difficult to brush off and clung to my clothes. I cannot use it. Have purchased this body lotion before it was lovely and this one is completely different, smell didn't linger either.
I have always used lancome lip glosses and they were nice. But this new one disappointed me very much. I bought Lancome L'absolu lacquer 312 in April 2019. It is very liquid. Like water. It is very difficult to put it on lips to make it look nice! When the lips touch each other it becomes uneven and it doesn't look beautiful. Its high price does not correspond to its low quality. I would like to change it for a previous model of Lancome lip glosses.
On 3rd May I bought this product Lancome Star Bronzer Intense and found the pump does not work. It has barre code which is [protected]
I would like to have a refund please or replace a new one.
I send you a photo with receipt dated 3rd May
I am Deaf and sign language user and unable to hear on phone. Please communicate with me by return e-mail.
Please advise, thank you.
I bought the Monsieur Waterproof Big Mascara in Limerick, Ireland. I am extremely disappointed as the mascara is extremely clumpy, therefore rendering it useless.
I am a fan of Lancôme mascara for years. Please issue a refund or perhaps an alternative mascara such as Volume a Porter (which was the mascara I previously had).
I need help. I purchased this bottle of Oud Bouquet from one of the retailers who deals with original items for sure as I have been buying them for a long time. I need to know if my bottle and box are real or fake because the box code and the bottle code don't match. The box says 62M700 but the bottle says 62M603? Is this normal to have different batches like this or is it a fake?