Lush Fresh Handmade Cosmetics

ous company, don't buy from them!

So, I had a bit of a problem with Lush. I ordered some stuff from their website, but when it arrived, it was missing some items. I was pretty annoyed, to be honest. I tried to get in touch with them to sort it out, but they didn't seem to care. They didn't even offer to refund me for the missing items.

I decided to take it up with PayPal, but even they weren't much help. They only wanted to refund me a tiny amount of money, which was nowhere near what I had paid for the missing items. It was really frustrating.

Overall, I wouldn't recommend buying from Lush. They don't seem to care about their customers, and they don't seem to take responsibility when things go wrong. It's a shame, because I've heard good things about their products, but I don't think I'll be giving them another chance.

This morning I got this scary message in my eBay selling account about LUSH hair products I sold a month ago or more:

It's about the removal of this long ago ended listing:
[protected] - LUSH USA Solid Hair Shampoo & Conditioner Bar Pink Set Angel Hair & American Cream
_______________________________________________________

I got this message from eBay's VeRO Infringement Policy:

Hello (my seller name),
We had to remove your listing because it didn't follow our VeRO Infringement Policy. Violating the intellectual property rights of a rights owner is not allowed
What activity didn't follow the policy

More specific details are provided below.
What you need to do next

You can't relist items we've ended. Please ensure your current and future listings follow this policy.

What is the policy

- Your listing was reported by Cosmetic Warriors Limited - Lush Ltd for violating their intellectual property rights. eBay's Verified Rights Owner (VeRO) program offers intellectual property owner(s) a way to report listings that they believe infringe on their rights
- Infringing intellectual property rights is not allowed
- If you believe a mistake has been made, you will need to contact the rights owner directly. If the rights owner approves your appeal, please have them contact us directly to reinstate your listing(s)

You can send an email to:
lush.ipr@ybrandprotection.com

Cosmetic Warriors Limited is the title holder of the LUSH products.We may be contacted at LUSH.IPR@ybrandprotection.comTruthfully, Corsearch Brand Protection on behalf of Cosmetic WarriorCosmetic Warriors Ltd is the title holder of the SNOW FAIRY products.We may be contacted at LUSH.IPR@ybrandprotection.comTruthfully, Corsearch Brand Protection on behalf of Cosmetic Warrior

How this affects your account

Because you may not have been aware of this policy, we're sending this notice to educate you about it and ask that you follow this policy in the future.

- Listings that didn't follow this policy have been ended.
- We have credited all associated fees except for payments processing fees and the final value fee for your listing(s).

Listings that don't follow this policy in the future will be ended.
Why we have this policy

This policy helps to ensure that eBay users trust our marketplace, and comply with the law.

More information and help

https://www.ebay.com/help/policies/listing-policies/selling-policies/intellectual-property-vero-program?id=4349
Listings not following policy

[protected] - LUSH USA Solid Hair Shampoo & Condioner Bar Pink Set Angel Hair & American Cream

We appreciate your understanding.
Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

eBay Document ID: [protected]
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____________________________________________________

I sold LUSH items I bought on eBay from another seller but didn't use. They weren't trademark copies or violations. They were packaged in their original bags. I will never buy another LUSH product again due to this stupid email and I'm disgusted that eBay would send me a Verified Rights Owner (VeRO) warning message without prior verification or clarity on their part. Plus, removing a listing that sold at least a month ago? It's all very ridiculous and frivolous.

(Un)Merry Christmas.🎄

I bought 5 the big sleep jelly bombs about 25 pounds worth at the beginning of October. As you can see my order is not big, I picked a standard shipping, but haven't received anything yet.
I have no idea what may be the reason. Customer service is not very responsive, so all I know is that the jelly bombs were available when I was ordering them, so I just don't understand what happened.
Maybe I was just ripped off, maybe the answer is that simple :(

I never thought I would complain about Lush. But unfortunately, I have to do it :(
I ordered several massage bars as usual. What I received was far from the best quality they usually provide. The bars were covered in something I can't describe. Something slippery and disgusting. Yuck!
I immediately threw it away not willing to figure out what exactly it was.
I can't say I won't order anything from Lush, but I need to wait for a while.

I went into Lush in Sherman Oaks, CA and had a return...the lady who was the only manger in the store told me she couldnt give me the full price on the receipt, only what i paid in cash. I was like ok, well first off the previous bar I bought was half gone after one use so i returned it and payed more for an exfoliator and the store didnt give me back my original receipt. I told her to call where I originally did the exchange and so she called and spoke with the manager at the location of the exchange and he confirmed everything I told her. And then she told me we cannot refund u because u dont have the original when the receipt for the exchange clearly states that I paid on top of what I returned and now she gave me only half of what I paid. That is fraud! ANd the manager at the location of where I exchanged remembered me and confirmed that I paid on top of what I exchanged. That is not fair that I only get half of what I paid. Its like they pocketed half of what I spent when I returned there product. I was a new customer excited about how pure your ingredients are and now this happens to me. This is not right. Plus the manager at the sherman oaks location gave me a big attitude which did not match what the company stands by. Please help..this is not fair and not right!