Lush Fresh Handmade Cosmetics
Reviews and Complaints

ous company, don't buy from them!

So, I had a bit of a problem with Lush. I ordered some stuff from their website, but when it arrived, it was missing some items. I was pretty annoyed, to be honest. I tried to get in touch with them to sort it out, but they didn't seem to care. They didn't even offer to refund me for the missing items.

I decided to take it up with PayPal, but even they weren't much help. They only wanted to refund me a tiny amount of money, which was nowhere near what I had paid for the missing items. It was really frustrating.

Overall, I wouldn't recommend buying from Lush. They don't seem to care about their customers, and they don't seem to take responsibility when things go wrong. It's a shame, because I've heard good things about their products, but I don't think I'll be giving them another chance.

I gotta say, I tried out some stuff from LUSH and it's not all it's cracked up to be. Don't get me wrong, there were a few things that were pretty decent, but a lot of their stuff just seems kinda sketchy when it comes to quality. Like, come on guys, step it up a bit.

I mean, I get it, they're all about the natural ingredients and whatnot, but that doesn't mean they can slack off on making sure their products actually work. I tried out this one face wash that was supposed to be super gentle and all that, but it just left my skin feeling kinda greasy and gross. Not cool, LUSH.

And don't even get me started on their prices. I get that they're all about being eco-friendly and all that, but come on, $10 for a bar of soap? That's just ridiculous. I could get the same thing at the drugstore for like, a quarter of the price.

Overall, I'd say LUSH is just okay. They've got some decent stuff, but they definitely need to step up their game if they want to keep up with the competition.

Lush is a pretty cool website, but I gotta say, their shipping process is a total bummer. It's been almost two whole weeks and I still haven't gotten my hands on my order! I tried calling Swift to get an ETA, but they gave me different answers each time I called. It's super frustrating, especially since I really love Lush's products.

Don't get me wrong, the products themselves are amazing. I've tried a few different things from Lush and they always leave me feeling refreshed and smelling great. But come on, Lush, it's 2021! You gotta step up your shipping game.

I'm not saying I won't order from Lush again, because I definitely will. But I really hope they can figure out their shipping situation soon. It's just not cool to make your customers wait this long without any clear answers.

Overall, I'd say Lush is worth checking out if you're into natural, eco-friendly beauty products. Just be prepared to wait a while for your order to arrive.

I'm really bummed out, man. I just found out that Lush ain't paying their workers a fair wage. Instead, they're using that money for other stuff. That ain't right, Lush. That's just plain wrong. I ain't gonna buy no more Lush stuff until they start treating their employees better. It's just not cool.

I was really looking forward to getting my hands on Lush's Grass shower gel again, but boy was I let down. I got two bottles, one for me and one for my buddy, but I'm not even sure if I want to give it to them now. The scent is just not the same as it used to be. Where are the fresh, green notes that we all loved? It's like they completely changed the formula or something. I don't know what they were thinking, but it's a real shame. I was hoping to relive some of my favorite memories with this scent, but now it just feels like a cheap imitation. I'm really disappointed in Lush for ruining such a beloved product.

So, I never really shopped at Lush before, 'cause I like to make my own soap and stuff. But I did check out their website once when I was looking for a gift. Gotta say, it seemed kinda expensive to me. But now, I'm even less likely to shop there 'cause of something that happened in January. Apparently, there was this little kid who couldn't wear a mask 'cause of a disability, and his parents had a doctor's note and everything. But the Lush store in Edmonton still kicked them out. Not cool, Lush. Not cool at all.

I remember buying Lush stuff before and my kid was super stoked about it. I was too, to be honest. They had this real nice touch to their packaging that made it feel like they put a lot of effort into it. But I don't know what's been going on lately. I got this Christmas gift set for my kid who's 16 now, and the bath bombs were all messed up. Like, the characters on them were all smushed and you couldn't even tell what they were supposed to be. It was a real bummer. I don't think I'll be buying from them again. I was really hoping to like it, but it just didn't work out this time.

I was really excited to try out Lush's products, but unfortunately my experience with their delivery service has been less than satisfactory. I placed my order with the expectation that it would arrive four days ago, but to my disappointment, it still hasn't arrived. When I reached out to customer service, I was told that I could expect my delivery in two more days. However, given the number of misleading statements I've already received, I'm not sure if I can trust this information.

It's frustrating to see that so many other customers have had the same problem with Lush's delivery service. It feels like false advertising to promise a certain delivery date and then fail to meet that expectation. I understand that delays can happen, but being honest and transparent with customers about when they can expect their orders should be a top priority.

Despite my disappointment with the delivery service, I'm still interested in trying out Lush's products. I've heard great things about their natural ingredients and commitment to sustainability. I just hope that in the future, they can improve their delivery service and provide more accurate information to their customers.

I ordered some stuff from Lush at the start of January. I was pretty excited to get my hands on some of their products, so I was pretty bummed when I didn't get my order for a while. I called up Lush on January 16 to see what was up, and the person on the phone told me that my order had already been sent out. But it hadn't! It didn't even ship out of Canada until January 24. I was pretty annoyed that no one had bothered to let me know that my order was delayed. I mean, come on, a little heads up would have been nice.

I really like Lush's stuff, so I'm not going to stop buying from them altogether. But I think I'll stick to buying in person from now on. It's just easier that way. Plus, I don't have to worry about my order getting delayed or lost in the mail.

I did notice that the Lush website now says that there might be some delays with orders, but it didn't say that when I placed my order. So, if you're thinking about ordering from Lush, just keep that in mind. Maybe wait a bit before you order, just in case.

Overall, I still love Lush's products, but I was pretty disappointed with my online ordering experience. I hope they can get their act together and start communicating better with their customers.

I placed my order on December 29th from Lush.com and it's now January 19th and I still haven't received anything. They told me it would arrive on January 17th, but nothing came. It seems like they have no idea what's going on. I'm extremely disappointed and frustrated with this experience and I will never buy from their website again. My order has been waiting for shipment for three weeks now. They keep apologizing, but it doesn't change the fact that these were gifts for a birthday that happened two weeks ago. I was told that it would ship right out and arrive in 7-10 business days, but it's been TWENTY*** business days and I still have nothing. It's ridiculous. They keep saying sorry, but it doesn't make up for the fact that I still don't have my order. I will never order from them again and I don't recommend that you do either. Unless you want to wait until next Christmas to receive your order, then go ahead and order from them.

This morning I got this scary message in my eBay selling account about LUSH hair products I sold a month ago or more:

It's about the removal of this long ago ended listing:
[protected] - LUSH USA Solid Hair Shampoo & Conditioner Bar Pink Set Angel Hair & American Cream
_______________________________________________________

I got this message from eBay's VeRO Infringement Policy:

Hello (my seller name),
We had to remove your listing because it didn't follow our VeRO Infringement Policy. Violating the intellectual property rights of a rights owner is not allowed
What activity didn't follow the policy

More specific details are provided below.
What you need to do next

You can't relist items we've ended. Please ensure your current and future listings follow this policy.

What is the policy

- Your listing was reported by Cosmetic Warriors Limited - Lush Ltd for violating their intellectual property rights. eBay's Verified Rights Owner (VeRO) program offers intellectual property owner(s) a way to report listings that they believe infringe on their rights
- Infringing intellectual property rights is not allowed
- If you believe a mistake has been made, you will need to contact the rights owner directly. If the rights owner approves your appeal, please have them contact us directly to reinstate your listing(s)

You can send an email to:
lush.ipr@ybrandprotection.com

Cosmetic Warriors Limited is the title holder of the LUSH products.We may be contacted at LUSH.IPR@ybrandprotection.comTruthfully, Corsearch Brand Protection on behalf of Cosmetic WarriorCosmetic Warriors Ltd is the title holder of the SNOW FAIRY products.We may be contacted at LUSH.IPR@ybrandprotection.comTruthfully, Corsearch Brand Protection on behalf of Cosmetic Warrior

How this affects your account

Because you may not have been aware of this policy, we're sending this notice to educate you about it and ask that you follow this policy in the future.

- Listings that didn't follow this policy have been ended.
- We have credited all associated fees except for payments processing fees and the final value fee for your listing(s).

Listings that don't follow this policy in the future will be ended.
Why we have this policy

This policy helps to ensure that eBay users trust our marketplace, and comply with the law.

More information and help

https://www.ebay.com/help/policies/listing-policies/selling-policies/intellectual-property-vero-program?id=4349
Listings not following policy

[protected] - LUSH USA Solid Hair Shampoo & Condioner Bar Pink Set Angel Hair & American Cream

We appreciate your understanding.
Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

eBay Document ID: [protected]
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I sold LUSH items I bought on eBay from another seller but didn't use. They weren't trademark copies or violations. They were packaged in their original bags. I will never buy another LUSH product again due to this stupid email and I'm disgusted that eBay would send me a Verified Rights Owner (VeRO) warning message without prior verification or clarity on their part. Plus, removing a listing that sold at least a month ago? It's all very ridiculous and frivolous.

(Un)Merry Christmas.🎄

I bought 5 the big sleep jelly bombs about 25 pounds worth at the beginning of October. As you can see my order is not big, I picked a standard shipping, but haven't received anything yet.
I have no idea what may be the reason. Customer service is not very responsive, so all I know is that the jelly bombs were available when I was ordering them, so I just don't understand what happened.
Maybe I was just ripped off, maybe the answer is that simple :(

I never thought I would complain about Lush. But unfortunately, I have to do it :(
I ordered several massage bars as usual. What I received was far from the best quality they usually provide. The bars were covered in something I can't describe. Something slippery and disgusting. Yuck!
I immediately threw it away not willing to figure out what exactly it was.
I can't say I won't order anything from Lush, but I need to wait for a while.

I went into Lush in Sherman Oaks, CA and had a return...the lady who was the only manger in the store told me she couldnt give me the full price on the receipt, only what i paid in cash. I was like ok, well first off the previous bar I bought was half gone after one use so i returned it and payed more for an exfoliator and the store didnt give me back my original receipt. I told her to call where I originally did the exchange and so she called and spoke with the manager at the location of the exchange and he confirmed everything I told her. And then she told me we cannot refund u because u dont have the original when the receipt for the exchange clearly states that I paid on top of what I returned and now she gave me only half of what I paid. That is fraud! ANd the manager at the location of where I exchanged remembered me and confirmed that I paid on top of what I exchanged. That is not fair that I only get half of what I paid. Its like they pocketed half of what I spent when I returned there product. I was a new customer excited about how pure your ingredients are and now this happens to me. This is not right. Plus the manager at the sherman oaks location gave me a big attitude which did not match what the company stands by. Please help..this is not fair and not right!