Sephora Customer Care Service

Sephora SAS

41 rue Ybry, PO Box: 92200

Customer Support Phone Numbers

1800 737 4072(Mexico) 2 0
+33 970 809 060(France) 1 0
+1 877 737 4672(USA & Canada) 1 2
+61 288 809 446(Australia) 2 0
+64 48 880 102(New Zealand) 1 0
+420 800 200 111(Czech Republic) 1 0
+45 89 872 340(Denmark) 1 0
+39 199 303 162(Italy) 1 0
+48 800 700 807(Poland) 1 0
+351 707 500 009(Portugal) 1 0
+40 314 328 880(Romania) 2 0
+34 902 205 666(Spain) 1 0
+46 313 613 417(Sweden) 1 0
+86 400 670 0055(China) 1 0
+852 58 085 441(Hong Kong) 1 0
+62 217 263 002(Indonesia) 1 0
+60 162 991 444(Malaysia) 2 0
+63 26 263 336(Philippines) 1 0
+65 31 631 032(Singapore) 1 0
+66 22 690 692(Thailand) 1 0
+55 213 004 7500(Brazil) 1 0
United States & Canada
First Market Tower, 525 Market Street, 32nd Floor, San Francisco, CA 94105-2708

Czech Republic
Prague 1, Rybná 682/14

Via Winckelman 1, 20146 Milano, Italy

Al. Jerozolimskie 92, 00-807 Warszawa, Poland

Rua Ivens, 42, Pisos 4 e 5, 1200-227 Lisboa

Bucuresti, sector 3, Splaiul Unirii, № 165, TN2 Offices

Calle Alfonso XII, 34 BJ Izq., 28014 Madrid

3F, Sephora Flagship Store, № 993 Nanjing West Road, Jing'an District, Shanghai

Jebel Ali Free Zone, PO Box 18536, Dubai, U.A.E

Avenida das Américas, 700 block 8 - 317 C - Rio de Janeiro - RJ - CEP 22640-100

Sephora Complaints & Reviews

Sephora — sales person discrimination

I went to Bevery center Sephora 11/812019 and bought some make up product and some of item I need to exchange and I...

Cosmetics  · Nov 10, 2019

Sephora — ole henriksen vitamin c serum

Sephora Hi there, I purchased the vitamin c serum from Sephora in NYC - the store opposite Macy's - whilst there on busine...

Cosmetics  · Oct 01, 2019

Sephora — bad customer service - online order

I would like to make a formal complaint on a bad customer service for my online order. The deliveryman came TWICE to...

Cosmetics  · Sep 18, 2019

Sephora — floor employees

Its really frustrating going into a store on my down day. Every girl should be able to have one. With my fiance looking...

Cosmetics  · Aug 12, 2019

Sephora — huda beauty lipstick bullet

Hello, Firstly I would like to start of by saying that I believe the lack of service that I received is unbelievable it make...

Cosmetics  · Aug 02, 2019

Sephora — afterpay order

I ordered over $150 worth of products I have not been able to track my items for 11 days numerous waste of time email...

Cosmetics  · Aug 02, 2019

[Resolved] Sephora — dior 3 colours trio blique [protected]

Sephora Dear Sirs I bought your product on 04.07.2019 in Zielone Arkady Bydgoszcz. This product has a defect. It is rolling on...

Cosmetics  · Jul 29, 2019

Sephora — dior fahrenheit deodorant at your istanbul store

Sephora Hi I want to complain firstly about 2 things, you Dior Fahrenheit deodorant in you Istanbul which are not sealed only have...

Cosmetics  · Jun 28, 2019

Sephora — customer service

Sephora (Makkah) customer service is the worst. The staff is arrogant, rude and unprofessional. The cashier acted like the...

Cosmetics  · Jun 03, 2019

Sephora — customer service terrible

I shop at both Sephora and Ulta and I have to tell you that Sephora needs to take some lessons from Ulta - Sephora...

Cosmetics  · May 31, 2019

Sephora — complaining about jennifer

Hi there, I'm writing this email to comment about an experience I had at the Sephora in Jc Penny in Solano Town center...

Cosmetics  · May 30, 2019

Sephora — order#[protected]

They refused to give me a store credit refund to my Sephora beauty account but instead refunded to a credit card that no...

Cosmetics  · May 23, 2019

Sephora — my entire order

I placed an order of 9 items at the value of $170 on the 16/02. After multiple emails trying to track my order and...

Cosmetics  · Mar 20, 2019

Sephora — sephora inside jcpenney, redding, california

Dear Customer Service: I would like to apprise you of a situation that happened at the Sephora in the JC Penney store in...

Redding Cosmetics  · Jan 22, 2019

Sephora — delivery of online order (or lack of)

Let me preface this by stating that between my 2 daughters and myself, we have spent thousands of dollars at Sephora a...

Cosmetics  · Jan 08, 2019

Sephora — associate in store

I just received the most disgusting customer service from your store in Hingham MA at the derby st stores. Myself and my...

Health & Beauty  · Oct 19, 2018

Sephora — eye liner

I bought an eye liner from Sephora in El court ingles while on holiday in marbella. I used the eye liner yesterday (I am...

Cosmetics  · Sep 20, 2018

Sephora — customer service

So I made an online account in 2014. After some time using the site I couldn't purchase online anymore. So a couple...

Cosmetics  · Sep 12, 2018

Sephora — customer service

I usually never have anyone approach me to help me in a Sephora store because I'm young (19) and I'm sure they figure I...

Oakville Cosmetics  · Aug 19, 2018

Sephora — security and staff

Every time I go into the Sephora in San Francisco I'm guessing it's because I dress more grinch then preppy they have...

San Francisco Cosmetics  · Jul 24, 2018

Sephora — rudeness of staff

On July 21st between 11:00 am and 11:30 am, I entered the store in the Queens Center Mall with the specific intention of...

FLUSHING Cosmetics  · Jul 22, 2018

Sephora — makeover dis-appointment

I am a Sephora VIB Rouge customer and spend alot of money in this store. However, last week I made an appointment for a...

Cosmetics  · Jul 04, 2018

Sephora — non existent customer service at the lex ave and 60th street store in nyc

I have been shopping at Sephora for many years now and currently have VIB status with your loyalty program. Today, July 3...

New York Cosmetics  · Jul 03, 2018

Sephora — customer service

I do NOT appreciate being contacted by customer service in regards to an email i sent in a rude, condescending tone. I...

Other  · May 13, 2018

Sephora — urban decay foundation

I recently visited Sephora in Prague on my first visit I had ok service how ever I was pressured into buying a Urban...

Health & Beauty  · May 01, 2018

Sephora — service

I am pia emailing you regarding my experienced in San Francisco location powell street 4:00 pm January 31st I've been...

San Francisco Cosmetics  · Feb 01, 2018

Sephora — terrible customer service!

Sephora My name is Meredith Ingalls and I have held a VIB membership with Sephora for a few years now. I have always admired the...

Chattanooga Retail Stores  · Jan 17, 2018

Sephora — online orders

On November 10 I submitted an online order and received a confirmation email. After 9 days went by hearing nothing, and...

Columbia Health & Beauty  · Dec 07, 2017

Sephora — shipping/samples

I usually don't write complaints. In fact I've complained to Sephora a couple times but get the generic response. I...

Health & Beauty  · Dec 05, 2017

Sephora — willow bend sephora terrible customer service. lauren the 'manager' who is rude and does not conduct herself as a manager

On Friday, November 10th I can into the willowbend sephora to purchase a few items. After picking up my items and going...

Plano Cosmetics  · Nov 23, 2017

Sephora — they shipped wrong order! cannot believe this company right now!!!

Sephora was having a VIB 20% off sale. I am a VIB ROUGE. I placed an order on 11/05/17. I receive my package to find...

Gilbert Cosmetics  · Nov 15, 2017

Sephora — clueless staff

Their customer service department seems to be understaffed and not trained enough, and moreover, some of them should...

San Francisco Health & Beauty  · Nov 15, 2017

Sephora — status still in progress neither got payment confirmation

Hi! I ordered([protected]) few products on 9th Nov at 9:00PM according to Indian Standard time and i oreder from India to...

San Francisco Credit Cards  · Nov 10, 2017 — stolen credit card information, unauthorized charges,

Someone stole my credit card info and used it to order from I disputed the charge with the credit card...

Online Shopping  · Nov 06, 2017

Sephora — 5 time sq store thought I was a thief

My experience today was really depressing at 5 Times Square. I am a vib rouge and I already had purchased $209 worth of...

Sephora — nightmarish customer service

For a brand that is synonymous with luxury and exemplary customer service, it is very very disappointing to have to...

Brampton Cosmetics  · Oct 26, 2017

Sephora — I want my money back

This brand has good products, but the way they operate leaves much to be desired. Nothing but disappointing. I thought that...

San Francisco Cosmetics  · Oct 24, 2017

Sephora — customer service

I placed an order with They sent me an email stating they had processed the order. After several weeks I...

Cosmetics  · Oct 20, 2017

Sephora — will never buy from Sephora

Sephora is a terrible place for shopping. Their excuses for canceling my orders are ridiculous. Why would you do it time...

San Francisco Health & Beauty  · Sep 22, 2017

Sephora — customer service

Hello, I was in one of your sephora stores today in Pembroke Pines and went to redeem my birthday gift which was from...

Hollywood Health & Beauty  · Sep 18, 2017