Sephora Customer Care Service
41 rue Ybry, PO Box: 92200
Customer Support Phone Numbers
United States & Canada
First Market Tower, 525 Market Street, 32nd Floor, San Francisco, CA 94105-2708
Prague 1, Rybná 682/14
Via Winckelman 1, 20146 Milano, Italy
Al. Jerozolimskie 92, 00-807 Warszawa, Poland
Rua Ivens, 42, Pisos 4 e 5, 1200-227 Lisboa
Bucuresti, sector 3, Splaiul Unirii, № 165, TN2 Offices
Calle Alfonso XII, 34 BJ Izq., 28014 Madrid
3F, Sephora Flagship Store, № 993 Nanjing West Road, Jing'an District, Shanghai
Jebel Ali Free Zone, PO Box 18536, Dubai, U.A.E
Avenida das Américas, 700 block 8 - 317 C - Rio de Janeiro - RJ - CEP 22640-100
Sephora Complaints & Reviews
I went to Bevery center Sephora 11/812019 and bought some make up product and some of item I need to exchange and I...
Nov 10, 2019
I purchased the vitamin c serum from Sephora in NYC - the store opposite Macy's - whilst there on busine...
Oct 01, 2019
I would like to make a formal complaint on a bad customer service for my online order. The deliveryman came TWICE to...
Sep 18, 2019
Its really frustrating going into a store on my down day. Every girl should be able to have one. With my fiance looking...
Aug 12, 2019
Firstly I would like to start of by saying that I believe the lack of service that I received is unbelievable it make...
Aug 02, 2019
I ordered over $150 worth of products I have not been able to track my items for 11 days numerous waste of time email...
Aug 02, 2019
I bought your product on 04.07.2019 in Zielone Arkady Bydgoszcz. This product has a defect. It is rolling on...
Jul 29, 2019
I want to complain firstly about 2 things, you Dior Fahrenheit deodorant in you Istanbul which are not sealed only have...
Jun 28, 2019
Sephora (Makkah) customer service is the worst. The staff is arrogant, rude and unprofessional.
The cashier acted like the...
Jun 03, 2019
I shop at both Sephora and Ulta and I have to tell you that Sephora needs to take some lessons from Ulta -
May 31, 2019
Hi there, I'm writing this email to comment about an experience I had at the Sephora in Jc Penny in Solano Town center...
May 30, 2019
They refused to give me a store credit refund to my Sephora beauty account but instead refunded to a credit card that no...
May 23, 2019
I placed an order of 9 items at the value of $170 on the 16/02. After multiple emails trying to track my order and...
Mar 20, 2019
Dear Customer Service:
I would like to apprise you of a situation that happened at the Sephora in the JC Penney store in...
Jan 22, 2019
Let me preface this by stating that between my 2 daughters and myself, we have spent thousands of dollars at Sephora a...
Jan 08, 2019
I just received the most disgusting customer service from your store in Hingham MA at the derby st stores. Myself and my...
Oct 19, 2018
I bought an eye liner from Sephora in El court ingles while on holiday in marbella. I used the eye liner yesterday (I am...
Sep 20, 2018
So I made an online account in 2014. After some time using the site I couldn't purchase online anymore. So a couple...
Sep 12, 2018
I usually never have anyone approach me to help me in a Sephora store because I'm young (19) and I'm sure they figure I...
Aug 19, 2018
Every time I go into the Sephora in San Francisco I'm guessing it's because I dress more grinch then preppy they have...
Jul 24, 2018
On July 21st between 11:00 am and 11:30 am, I entered the store in the Queens Center Mall with the specific intention of...
Jul 22, 2018
I am a Sephora VIB Rouge customer and spend alot of money in this store. However, last week I made an appointment for a...
Jul 04, 2018
I have been shopping at Sephora for many years now and currently have VIB status with your loyalty program.
Today, July 3...
Jul 03, 2018
I do NOT appreciate being contacted by customer service in regards to an email i sent in a rude, condescending tone. I...
May 13, 2018
I recently visited Sephora in Prague on my first visit I had ok service how ever I was pressured into buying a Urban...
May 01, 2018
I am pia emailing you regarding my experienced in San Francisco location powell street 4:00 pm January 31st I've been...
Feb 01, 2018
My name is Meredith Ingalls and I have held a VIB membership with Sephora for a few years now. I have always admired the...
Jan 17, 2018
On November 10 I submitted an online order and received a confirmation email. After 9 days went by hearing nothing, and...
Dec 07, 2017
I usually don't write complaints. In fact I've complained to Sephora a couple times but get the generic response. I...
Dec 05, 2017
On Friday, November 10th I can into the willowbend sephora to purchase a few items. After picking up my items and going...
Nov 23, 2017
Sephora was having a VIB 20% off sale. I am a VIB ROUGE. I placed an order on 11/05/17. I receive my package to find...
Nov 15, 2017
Their customer service department seems to be understaffed and not trained enough, and moreover, some of them should...
Nov 15, 2017
I ordered([protected]) few products on 9th Nov at 9:00PM according to Indian Standard time and i oreder from India to...
Nov 10, 2017
Someone stole my credit card info and used it to order from Sephora.com. I disputed the charge with the credit card...
Nov 06, 2017
My experience today was really depressing at 5 Times Square. I am a vib rouge and I already had purchased $209 worth of...
Oct 28, 2017
For a brand that is synonymous with luxury and exemplary customer service, it is very very disappointing to have to...
Oct 26, 2017
This brand has good products, but the way they operate leaves much to be desired. Nothing but disappointing.
I thought that...
Oct 24, 2017
I placed an order with Sephora.com. They sent me an email stating they had processed the order. After several weeks I...
Oct 20, 2017
Sephora is a terrible place for shopping. Their excuses for canceling my orders are ridiculous. Why would you do it time...
Sep 22, 2017
I was in one of your sephora stores today in Pembroke Pines and went to redeem my birthday gift which was from...
Sep 18, 2017