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Sephora
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Sephora Reviews 159

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12:00 am EDT

Sephora A Personal Perspective on Sephora CF Market Mall

As someone who adores exploring beauty products, my experience with Sephora CF Market Mall has been a mix of highs and lows. The store ambiance is captivating, drawing me in with its array of makeup, skincare, and fragrances. However, the customer service left much to be desired. While I appreciate the diverse range of brands available, the slow shipping times and occasional mishaps with orders have been disappointing. Despite these challenges, the allure of discovering new beauty treasures keeps me coming back, hoping for a smoother experience each time.

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5:32 pm EST
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Sephora Cancelled orders without any notification

3 out 5 orders have been cancelled without any notification or justification. The last two times I was able to reorder the cancelled items but was never given a reason as to why the order was cancelled. Most recently, I guess, it was flagged for something suspicious (although I use the same devices to log in) then my account was deactivated. Again, no email indicating or explaining the cancellation. After I call to verify my identity, I'm emailed over and over with contradictory messages; one indicating my account is activated, followed quickly by one prompting me to call AGAIN! My account is still deactivated and I have to wait ANOTHER 72 hours for them to tell me to probably wait even longer.

Recommendation: DON'T USE THE ONLINE STORE ONLY IN PERSON IF YOU MUST

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  1. Pros
    1. Wide product selection
    2. Free beauty samples
    3. Exclusive brand offerings
    4. Beauty Insider rewards
    5. Virtual try-on feature
  1. Cons
    1. Premium pricing limits accessibility
    2. Overwhelming product selection
    3. Limited in-house brand recognition
    4. Intense competition from online retailers

Sephora Complaints 157

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5:52 am EDT
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ordered €150 worth of products and they still have not been delivered, Nobody responding to e-mails.I would like my money back details below : 2024-01-24 17:58:18 Your order is on the way Hi Elva Aherne Your order is on the way to you. Track your shipment to see the delivery status. Tracking numberCarrier AM219137672CNChina Post http://yjcx.ems.com.cn/ View...

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6:29 am EST
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my order was never delivered and nobody is responding to my query 2024-01-24 17:58:18 Your order is on the way Hi Elva Aherne Your order is on the way to you. Track your shipment to see the delivery status. Tracking numberCarrier AM219137672CNChina Post http://yjcx.ems.com.cn/ View Your Order OR Visit Our Store Order Number. [protected] Paula&'s Choice...

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6:55 pm EDT
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Sephora perfume sample kits

I purchased two separate sample packs from a Kohl's store.1 @ $75.00 another 1 @ $30.00

I noticed after purchasing the individual packets that they have the words "Not for sale" or "free sample." Why are you charging customers their hard-earned money for something that legally should not be sold for profit? Also, sales are final, with no returns. This could be a huge lawsuit for all of us that paid for something that was/ should be free.

Desired outcome: Voucher for the amount I spent for in-store use.

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Is Sephora Legit?

Sephora earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sephora to be a trustworthy company. Although there's a 17% resolution rate for customer complaints, which deserves attention, Sephora is known for their high standards and safety. If you're thinking about dealing with Sephora, it's wise to check how they handle complaints.

We found clear and detailed contact information for Sephora. The company provides a physical address, 21 phone numbers, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sephora has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for sephora.com can be seen as a positive aspect for Sephora as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Sephora's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Sephora.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Sephora and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Sephora.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Sephora has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 157 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Sephora. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:57 am EDT
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Sephora Never received a refund

I attended the Sephoria 2023 event in New York City on Friday, September 29, 2023. I purchased a Gold Key ticket which was $408. I arrived an hour early to the event that was supposed to be from 10-2. As we were standing there, the event was cancelled. We were informed that if we emailed [protected]@sephoria-2023.com, we would receive a full refund. I’ve sent several emails over the last week with no response, and have yet to receive my refund. My friend who went to the event has received emails back and her refund. I’m disappointed that nobody has communicated with me and I’m out $408.

Desired outcome: Please refund and I would appreciate a response.

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1:41 pm EDT
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Sephora Sephora India delivered a damaged Lancome idôle eyeliner

I ordered a Lancome idole eyeliner amounting to INR 2400 in Sephora India website on 22.08.2023,order ID Cf01bb601, it was delivered on 26.08.2023. But the delivered eyeliner was damaged. The tip did not work when I tried to use on my eyes. After 4 strokes only a light ink came out and then stopped completely. I immediately raised a complaint in their website, got no response. So sent a mail from my registered mail ID with pictures to show the damaged eyeliner on 29.08.2023, followed by multiple emails. They have since been dodging my complaint and till this day (25.09.2023), it has not been resolved.

Desired outcome: Replacement of the damaged Lancome idole eyeliner.

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2:33 pm EDT
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Sephora Security harassment

My self and my three daughters have shopped at Sephora in Concord, CA. I am tired of being followed since the moment we walk into the store and constantly being asked what I need. I understand security is always important, but I (we) feel the level they are taking it to as this location is ridiculous. I have shopped at other locations where this is not an issue. I am not sure if it's a profiling thing, especially when I am with my young adult girls. But it is an uncomfortable feeling.

Desired outcome: I appreciate security but please change your policy of following people around, feels like harassment and profiling.

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9:56 pm EDT
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Sephora Missing items from delivery package

This is my first time to purchase beauty product online using Sephora app.

I purchased 3 items spending $300 CAD using same credit card.

I received the package and found one facial cream is missing so I first start their live chat to find out what happened then the first live chat agent said they will re-ship it for me but while i was away to washroom, the live chat ended without history. I went to the live chat again with another agent, she said can re-ship but I said I am going out town soon so can i pick it up at store instead and she said no problem. The chat room again kick me out in 2 min while waiting the agent to response to me with details. So I did another chat after another with the same request and the agent said the system has determined that a final decision was made and will not refund or re-ship the item to me. I then turn out to call via phone and the agent said she cannot see the systems about why my request has been declined and suspected that it is fraud because I had multiple account signed up with Sephora. This is absolutely insane as this is common sense that I only ask for one item out of the many and I am the true person with a valid credit card. They just left me for investigation and ask me to wait for further email. Honestly, I pay and didn't get the service and was treated like a fraudster. I still don't get my product back. This is terrible and I will never shop with Sephora again. They should kill their live chat as it is absolutely rubbish!

Desired outcome: Sephora should investigate how bad their live chat service was and also their whole system design. Customer service rep that cannot answer customer's query is waste of our time and helpless.

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6:23 pm EDT
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Sephora Store manager not allowing a return

I need to return a moisturizer cream I purchased from Sephora Canada. This purchase was done in-store. I returned to the store within 10 days after getting breakouts from using the new cream. My return satisfies all the conditions stated on the return policy:

- I have the proof of purchase

- The return is within 30 days

- The product is lightly used

But the store manager refused to accept the return and said it is within her 'discretion' to either accept or reject. She was condescending and rude in providing details for her decision.

Desired outcome: I would like to receive a full refund for a product that is absolutely not suited for me and is barely used.I would also like to have the store manager re-trained in customer service etiquettes, and educated in laws against discrimination.

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7:15 pm EDT
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Sephora Salesperson

Dear Sephora Customer Service,

I hope I'm not interrupting anything. Because there was some disagreement with the store clerk while shopping today. I have some questions for your head office. ,

1. Does Sephora provide formal corporate culture training to its employees? Are they professional enough to serve the customers?

2. Are all Sephora stores in China fake?

I am a Chinese customer in Canada. When I checked out, the clerk asked me if I had a Sephora vip account. We made it clear that we only have VIP accounts for Sephora in China. The clerk clearly told me that there is no Sephora in China and that she has never heard of or seen Sephora when she lived in China. She questioned my words very strongly and discussed our issue with other customers. Does this mean that there is some discrimination against us? We are also very loyal customers.

Hope to hear back from you,

thank you,

Matthew.

Desired outcome: Hopefully I will hear back from you

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12:11 pm EDT

Sephora Return policy dispute

Reason for Complaint: I was told by the Sephora staff at this Monastraki square branch in Athens Greece that they do not maintain the same return policy. Then, why isn't this change of policy disclosed to customers?

This is misleading for customers. This is illegal and irresponsible of Sephora because the advertized standards, policy and customer care is completely different.

Explanation: I bought a liquid foundation at the Sephora store on May 16, 2023. I had to pick and choose myself as I did not receive any beauty assistance at the store. Then I went back to the same store on May 17, 2023 because the foundation turned out to be too oily and mismatched for my skin. When I asked to return or exchange this product on May 17, the staff at the counter told me they do not accept products that are opened because they do not maintain the same return policy. This is contradictory to what Sephora is known for and advertised for return policy.

Note: Sephora in-store purchases, Buy Online and Pick Up orders, Same Day Delivery orders and Instacart, Doordash or Shipt orders of Sephora products may be returned or exchanged within 60 days if the product is in new or gently used condition with a receipt or gift receipt at a store location.

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5:51 am EDT
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Sephora Mobile app promotions and horrible customer service.

I made an order on 21 April 2023 and there was a promotion that if I were to purchase above RM450, I will receive 3 mini perfumes for free which includes, Paco Rabanne 1 million Elixir, Paco Rabanne Fame, Carolina Herrera. Along with my order, is also a Givenchy Liner Disturbia Precision that was on discount. The app stated that delivery will be made within 2-6 business days.

On 2 May 2023, I contacted their Customer Service on the status of my order, because it shows "Preparing to Ship". Which means, it has not been sent to the courier for shipment or delivery. Greyo B. replied and requested for 2 business days to get a status from the courier company. I followed up on 6 May 2023 when there was no response forthcoming from them. On 9 May 2023, a Roland U replied saying that they would require 3-5 business days to obtain a response from their courier company. I followed up on 12 May 2023 again on the status of my delivery, and Roland U informed me, that they will let me know when they let me know when the courier company will make a delivery.

There is no proper response from them, or even action taken, when the status remains to be "Preparing for Shipment". I have paid for the products last month!

On 15 May 2023, Roland U replied that the parcel was returned due to "missing contents". And proceeded to give me a voucher to repurchase the items within a month. However, the Givenchy Liner which was on sale, is out of stock as I have feared. On top of that, all the free gifts that I was supposed to receive based on their promotion and advertisement, are also swept under the carpet despite following up with them repeatedly on the Customer Service.

This is appalling treatment of your customers and terrible marketing and fulfilment of orders. You draw customers in with misleading promotions and advertisements that cannot be fulfilled.

Desired outcome: At least provide what they have promised instead of using such underhanded manner not to fulfil what they are supposed to honour when I checked out the shopping cart and paid for all the items.

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3:58 pm EDT
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Sephora 60 minute service

Good evening,

Sadly, I write this note/email to express my disappointment and dissatisfaction with the customer service I received during my recent visit for a 60 minute service. I visited the Ajax Sephora on Saturday, April 22nd, and unfortunately, I experienced a level of service that fell far below appropriate standards and certainly my expectations.

The staff members, particularly "Bianca", was unfriendly, unprofessional, and frankly, the furtherest example of what a Sephora employee is about. First, she refused to open the door, even though it was past 9:00am. Second, she had no consideration for myself, another woman behind me, and a pregnant woman behind her standing in the rain waiting to be let inside. I was personally there to get my make up done ahead of a photoshoot, as you can understand, my hair was already styled and standing in the rain was detrimental. Once we were let inside, I was told there was no notes from my call last Thursday, when I was told to come at 9am and "everything would be fine to start at then". As I was expressing my frustration that the employee had not relayed the message, and that it was clear the employees had not communicated with one another, I was told "if I didn't stop being difficult, I would be dragged out of the store". It is absolutely unacceptable to not only label a customer as difficult, but actually say it out loud and quite rudely directly to the customer, as was done to me this past Saturday. I remain confused as to how I am "difficult" when in reality, I was expressing frustration over the employees' lack of communication with one another and providing me with the wrong information. If the employee working on Thursday had documented our conversation and her "assurance" this whole situation would have been avoided. 

As a former Rouge and VIB customer, I felt extremely saddened to see the store I loved so much and have wonderful memories from, in this dire state. I felt as though I was being ignored and rushed through my visit. All the associates I dealt with seemed disinterested in helping me and was not knowledgeable about customer service. The treatment I received during my visit was unacceptable, and it has left me feeling extremely disappointed with the Sephora brand. I am therefore requesting a full refund for the service. I was happy to tip the makeup artist, because she was truly understanding and it was clear that this store location had a toxic work environment.

I have attached a copy of my receipt for your reference, and I kindly request that you process the refund as soon as possible. I would also appreciate it if you could take steps to improve the customer service at this location to ensure that other customers do not have a similar negative experience.

I look forward to your prompt response on this matter.

Desired outcome: I would like a full refund. Provided the treatment I was given, including an additional incentive to ever return again.

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11:57 pm EDT
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Sephora Skimmed/scammed gift cards

Skimming/scamming. Purchased $50 gift card in a Sephora Store in Ontario CA on Dec. 11 2022 for a Christmas gift to give to my sister. Wanted to add that the gift card was behind the register and not displayed. When she tried to use it in store the store cashier removed the tape that covers the PIN number, swiped the card, and stated there was no funds. I called Sephora several times and my sister called Sephora several times to at least the store can put an effort to help and all that was said was “gift cards are treated like cash “. They do not care about their customers. With soo much skimming and scamming going around when the card never leaves our hands it’s sad to hear that they can’t do anything except “freeze” if there is a balance still on card. I wish we would know that it was being skimmed otherwise we would call. Losing several customers.

Desired outcome: Come up with some kind of protection for gift cards. Or refund my money .

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8:03 am EDT
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Sephora Debit card fraud

Hello, I haven't purchased anything from sephora till date but on on 28-MAR-23 at

19.25.49 and 19.26.38.230 two purchase of Rs.4442.96 favouring SEPHORA 1906 made using my HDFC INDIA Bank Card ending with xxxx3941.my name is jishnu ks,. Hope you can verify it with the card. Can you help me to identify the order address,so it would be a great help

Desired outcome: I wish you if you could help me to find the person who used my card without my knowledge to order the product at the time, from sephora 1906.we can catch the person by getting his order delivery address

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12:22 pm EST
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On 2/4 my daughter, who just turned 17, was shopping with some friends at the Merrick park location in Miami, FL. she was asked by the cashier if she wanted a Sephora card. My daughter thought maybe it was another type of rewards card but wasn't sure so she told her she was not 18. The cashier told her just to make her birthday so she was older and to fill...

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11:36 am EST
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Sephora Use of comenity bank for credit card

I have been a very loyal Sephora USA customer for over 20 years. a few years ago, I opened the card account with Comenity Bank which was offered by Sephora. Last year, I began to have a lot of trouble with the card as far as using it on the Sephora site and accessing my rewards when checking out. I even requested a new card. I still had issues and was able to use the card to pay at Sephora, just like I could use any other credit card, and I was earning rewards, BUT, my card no longer showed up in the "manage my account" section and I could never use my rewards on purchases, even though Sephora accepted my card for payment. I have been in contact with Comenity Bank numerous times over the past year about these issues and have always been told that they are "updating" their system (for months, and at my expense). Last November I received a letter from Bruce Bowman, President of Comenity Bank, apologizing for all of the issues, saying they are correcting them and issuing bonus rewards. Needless to say, I am still unable to redeem my rewards or connect my card in "manage my account". As a matter of fact, my rewards keep expiring. No one in Comenity Bank is ever able to help me, nor do they ever understand what is going on - some of the representatives have no idea what Sephora even is! They are a horrible institution, run terribly, and I can't imagine that Sephora would want this stain on their reputation. I spend LOTS of money on Sephora every year, as an ongoing rouge member. Sephora was always my first choice, my "go to" for skincare and cosmetics, but recently I am very reluctant to shop on the website or in store because of the extreme negative experiences I have had with Comenity Bank & because my rewards are being wasted. You should use a different Bank for your credit cards.

Desired outcome: I want to access my Sephora Rewards Credit Card in the Manage Account section & need all of my expired rewards reimbursed to me & most importantly, I need to be able to use my rewards toward purchases.

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11:08 pm EST
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Sephora Rewards

I applied for the Sephora Visa credit card and it has had nothing but problems since I first signed up. They had some sort of malfunction in their system and I have had to call several times for reasons like to get a new card because it randomly was given a new expiration date and quit working. Now, my credit card is not linked to my Sephora beauty insider account and I cannot use my credit card rewards online. The whole point of having this credit card is to get the points to use towards products. I have contacted both Comenity bank and Sephora about this issue and no one will help me. They all say it will be fixed with the next update, which then never happens.

Desired outcome: I want my account properly linked so that I may use my earned rewards when I am shopping online.

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2:07 pm EST

Sephora Sample pack of 5 mascaras

Purchased 12/21/22
Received as a gift.
I went to retrieve my free full size mascara if my choice (after trying all of them) and was told that because I didn’t have the full box it came in, they couldn’t give it to me. I had the certificate, which is all the directions state that you need to have. They stated they needed a “bar code” off the box and had “no way” to override. I consider this a false promotion and tricky in the wording. If it’s not the case that you only need the certificate page and need to hang onto the ENTIRE BOX

This should be made crystal clear.
Super unhappy and not if it’s not amended, my daughter and I and anyone else I can convince will no longer shop at Sephora and will bring our business to Alta

Desired outcome: Full size Ilia mascara

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8:02 pm EST

Sephora Return of order due to damaged items while in transit

1. I had placed an order to purchase 2 items and redeemed some gifts (using my points and promo code), birthday gift and some samples on 1 January 2023. Total cost is S$73.00. I attach the list of items ordered for reference.

2. I have received an email from Sephora Order ([protected]@order.sephora.sg) at around 8.00 p.m.on 5 January 2023, the email subject indicated that “your Sephora order has been returned to us”, without any explanation in its email content. When I first looked into this email notification, I was shocked. Prior to that, I did not receive any clarification/explanation regarding the return from Sephora.

3. I contacted Sephora customer service agent via Live Chat yesterday (6 January 2023) morning. I understand from the agent, Mikee R that the reason the order was returned is due to damages while it was in transit as confirmed by Ninja Van. As such, Mikee R said Sephora will provide a Credit Voucher (S$73.00 including shipping fee) for me to re-order the items, although I have explicitly requested to re-send the items. I was told by Mikee R that Sephora is unable to re-send items from a completed order number. Correspondences (2nd and 3rd Attachments) are attached for your reference.

I expect Sephora to replace the items and re-send again, instead of requesting me to re-order again which is really inconvenient.

4. To ensure I can receive the items I previously ordered on 1 January 2023, I have contacted the customer service agent again. The agent, Greyo B replied that he/she has to check if Sephora can include the gifts which I have previously redeemed into my credit voucher. Correspondences (4th and 5thAttachments) are attached for your reference.

5. Credit Voucher (S$73.00) was received from Mikee R via email at 10.09 a.m. (Singapore Time) yesterday. Credit Voucher Code with expiry date of 6 February 2023 was given.

6. I entered the Credit Voucher Code in Sephora App and was disappointed to note that such Credit Voucher Code does not include the gifts I previously redeemed for order placed on 1 January 2023. (i) the points were not returned; (ii) system did not prompt for birthday gift; and (iii) as system allows to key in one promo code (Credit Voucher Code) only, the promo code (from Sephora app mini game) cannot be used to redeem “Sulwhasoo Concentrated Ginseng - Renewing Cream EX Moisturiser” which I suppose entitled to.

7. Other agent, Ausnie responded that he will return 450 points to my account. However, he mentioned that they can only issue a separate voucher for each birthday gift and mini game gift. The issue is your Sephora app allows to key in one code instead of 3 codes for each order, how can I proceed? Is it I need to place online order 3 times, which cost me additional time and money?

Few days already, your customer agents still unable to resolve this issue. It bring so much trouble and inconvenience to me.

Please explain:

1. Why you cannot replace and resend the items?

2. What is the reason of damaged items?

3. Why there was no call/email notifying me the reason for returning the items?

4. Why the membership points were not returned and gifts were not included at the first point when your team requested me to re-order the items?

5. Why bring this inconvenience and delay to me?

Desired outcome: I need your explanation, and please resolve it as soon as possible.It would be fine if you could re-send all exact items including mini game gift and birthday gift (I am fine to forgo the samples), and cancel the Voucher Promo Code.

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Update by Jenny Wong 1
Jan 10, 2023 10:10 am EST

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Deborah Y.
Kuala Lumpur, MY
May 17, 2023 5:41 am EDT
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A similar issue happened for Malaysia. The app had a promotion which included all sorts of gifts if you purchased more than RM450 during the Raya sales. I made purchases in conjunction with the sales and promotion, only for my parcel to be "Pending for shipment" for a period of 2 weeks. I contacted Sephora Customer Service and chased them since 2 May 2023 until 15 May 2023, and they told me repeatedly, they are checking with their courier company when they can delivery my parcel. But the app says, the order hasn't even been given to the courier company for shipment, because it's "Pending for Shipment"! Their app also promises to ship out goods within 2-6 business days. That was a joke.

Their Customer Service finally came back and said that some of the items that I purchased are missing from my package, so they cannot fulfil my order and it has been "returned to the warehouse". I think they could not make good with the promise of what I have ordered in my shopping list, and gave these rubbish excuses for 3 weeks! Finally they also gave me a voucher to repurchase my items (but 1 item is already out of stock as I feared when the parcel was late) and I also lost out on all the free gifts purchased at that time.

This is unfair marketing from Sephora. They draw you in with all these promotions that cannot be fulfilled, and all they give you is a voucher that will expire in a month's time to force you to purchase more products from Sephora. An utterly horrible experience from them.

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8:37 am EST

Sephora lawless and eyeliner

i ordered lawless item number 2468270 and did not receive it in the box.

I got one of 2 eyeliners i ordered item number 1118033.

I received both my mascaras.

I'm not happy i paid for theses items that i did not receive in the box.

no one has gotten back to me.

I shall not order from you again.

I was always happy with you until now.

I understand mistakes happen but i paid for this!

Desired outcome: someone to get back to me and correct the mistake made. i want what i paid for.

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About Sephora

Screenshot Sephora
Sephora is a leading retailer in the beauty industry, offering a diverse range of cosmetics, skincare, fragrance, and haircare products. They provide beauty enthusiasts with an array of brands, from high-end to affordable, as well as their own private label. Sephora also offers beauty services such as makeup consultations and skincare treatments.
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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sephora in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sephora. Include key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint with Sephora on ComplaintsBoard.com.

Overview of Sephora complaint handling

Sephora reviews first appeared on Complaints Board on Nov 20, 2008. The latest review A Personal Perspective on Sephora CF Market Mall was posted on May 22, 2024. The latest complaint dior 3 colours trio blique 3348501450645 0468305 was resolved on Jul 29, 2019. Sephora has an average consumer rating of 2 stars from 159 reviews. Sephora has resolved 28 complaints.
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  1. Sephora Contacts

  2. Sephora phone numbers
    +1 (800) 737-4072
    +1 (800) 737-4072
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    Mexico
    +33 970 809 060
    +33 970 809 060
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    100%
    Confidence score
    France
    +1 (877) 737-4672
    +1 (877) 737-4672
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    USA & Canada
    +61 288 809 446
    +61 288 809 446
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    100%
    Confidence score
    Australia
    +64 48 880 102
    +64 48 880 102
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    100%
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    New Zealand
    +420 800 200 111
    +420 800 200 111
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    100%
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    Czech Republic
    +45 89 872 340
    +45 89 872 340
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    Denmark
    +39 199 303 162
    +39 199 303 162
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    Confidence score
    Italy
    +48 800 700 807
    +48 800 700 807
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    Poland
    +351 707 500 009
    +351 707 500 009
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    Portugal
    +40 314 328 880
    +40 314 328 880
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    100%
    Confidence score
    Romania
    +34 902 205 666
    +34 902 205 666
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    Spain
    +46 313 613 417
    +46 313 613 417
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    Sweden
    +86 400 670 0055
    +86 400 670 0055
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    China
    +852 58 085 441
    +852 58 085 441
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    Hong Kong
    +62 217 263 002
    +62 217 263 002
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    Indonesia
    +60 162 991 444
    +60 162 991 444
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    Malaysia
    +63 26 263 336
    +63 26 263 336
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    Philippines
    +65 31 631 032
    +65 31 631 032
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    Singapore
    +66 22 690 692
    +66 22 690 692
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    Thailand
    +55 213 004 7500
    +55 213 004 7500
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    100%
    Confidence score
    Brazil
    More phone numbers
  3. Sephora address
    41 rue Ybry, PO Box: 92200, Neuilly-sur-seine, France
  4. Sephora social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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