I saw an advertisement online from Tru Belleza stating a free trial eye and skin cream, you just had to pay the postage. Received email on Sept. 16 stating they just mailed out the products which I had ordered on Sept. 5/16, and I should receive it within 7-10 days. I did not receive them until Sept. 18 or 19th. Credit card was billed Sept. 7 for $6.56 and $5.24, and both products came in same box. On Sept. 22, I emailed TB and stated I did not want anymore products, just the sample. He said he would cancel any further orders and gave me a cancellation number which I have. Then I noticed on Sept. 21 my credit card was billed $153.34 and Sept. 23 it was billed $136.54. I immediately emailed them again. Another rep wrote back, not the first person. He said I entered into a subscription (which I had no idea of) and I had 14 days to cancel for one product which was the skin cream and 16 days for the eye cream. I tried to explain that I ordered on the 5th, it was shipped out on the 16th, and never received it in the mail until the 18th or 19th of Sept. This would only have given me 1 day or so to try the product. He said the 14 and 16 days are from the day they send it out (which is ridiculous), I cannot use the product while it is in transit. I am still fighting with them by email, but they just keep repeating themselves saying there is no money back because I had to cancel before the 14 days, and it was in transit, scam, , scam. I will not give up. I will report them to every agency I can, Canadian Anti Fraud, (they also said that Dr. Oz endorsed their product which is fraudulent) I will write to the complaint board, fraud investigators, banks, credit card resolution dept, and their customer care service. They must be stopped, they are doing this in all parts of the world.
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