Sears
reviews and complaints

On 02/28/11 my daughter and I went to buy glasses at sears optical. i had went to my previous provider but they offered me the glasses in 3 weeks. sears offered me it in 2 weeks so i decided to get my prescrption glasses there instead. after a month of making my purchase and i calling every two days they delivered the glasses and offerred me a 10% off the total purchase for the inconvienent delay but it didnt happen. I felt over promised and under delievered. On the same date I purchased a pair of glasses for my daughter. Today 04/17/11 we went back to sears optical in Northridge, California and complained about the glasses that my daughter got. One corned chipped just by my daughter wearing them. I was told at the day of the purchase that the glasses would break or chip if my daughter was to drop them however this is not the case. The glasses were defective. Sears optical employee told me i have to pay 50% in order to get the glasses repaired and sears has a costumer satisfaction guarantee for 90 days and its been only a month. I feel very agrivated, abused, and discriminated and I dont understand why sears offers a guarantee if they dont honor it . I do request that someone with authority to contact me at [protected]@yahoo.com immedietly. The receipt number for my daughter is [protected] and mine is [protected] Thank You, Erick Milian.

On April 2 of 2011 i placed an order for 4 xbox 360s kinect bundle(sale price $200 retail $400) 1 for me 1 for my friend and 2 for export. However such items were never delivered despite having me on the phone giving my tax details and lots of private information they asked for before placing the order. Once the order was placed 3 days later the order was cancelled and i got my cash refunded 5 days later Reason: OUT OF STOCK(YEAH RIGHT!), not to mention i lost 15 dollars in overdraft fee in my bank.

4 days later the same xbox is posted by sears on their webpage for $300(Retail 400). I decided to buy 1 to avoid the phone call where my details were going to be asked for again. Payed via Paypal because lack of funds. 3-4 days later I get refund and now i lose 13 dollars because for some unknown reason Sears decided to give me less cash for what i paid for.

I dont know whats their deal but i went to a store nearby and seen 10+ Xbox's on stock. The out of stock reason is just lie, and i can assume they borrow my money for limited time and give it back without me receiving any interest =S.

Just dont shop at Sears online as I am not the only one with such issues, if you run with those then you will find yourself grieving for money back especially when you need it the most.

I just had a delivery tonight (April 14th) from Sears Canada Inc. They contract out their delivery service and I paid for the delivery of a washer and dryer. When the truck arrived, the delivery guy jumped out with his tape measure - walked in my house looked at my basement door and said the dryer won't fit ...I will put it back on the truck and walked out. I walked out behind him and he asked if I wanted the washer delivered as that would fit. I asked how wide is the dryer and he said I was short one inch and basically don't yell at me or I will leave now! I told him just one moment and I will remove one side of the door jam going into the basement and that would give him one inch that he needed. The point is here - he was in such a hurry and so dam rude that I was totally disgusted! No customer should have to put up with this "third" rate service for delivery that was paid for. Had he just said, we need another inch and if you remove a portion of the door jam - it will fit - but oh no...this guy had no interest in keeping a sale or trying to accommodate a customer. He was very rude, ignorant and dressed very badly. A poor representative of a company and completely no interest in keeping the sale.

I will never use Sears delivery again and never shop at that store again for a hard line appliance that needs delivery if this is the kind of people Sears has working with them. You know, a sale is never complete until the product is in the customer's home and working and it is ONLY when THE CUSTOMER says they are satisfied that you have satisfied the customer. Sears should know this by now and if they don't more customers like myself will head for the door never to return. This sale was well over $2, 000.00 and this idiot was willing to just put everything back on the truck and leave to Hell with the customer. Wake up Sears - your contracted people are killing your business if you care to know!

I too am in a dispute with "sears" and their shady dealings. Fortunately we, never signed the "job compleation" paperwork that they tried to have me sign "before" they even started the job. Then throughout the four times that we had to have someone from sears come to fix the windows that were put in wrong, the company still tried to have us sign the job compleation paperwork, while the siding and gutters were not even compleated. That is against the law anyway. Then they tried to change the contract that we agreed with them regarding the deferred intrest payment. This company has alot of nerve to try to switch legal documents and then have the nerve to say that I signed and agreed with the change. That day I was actually in the hospital having a procedure. I think that we should begin a class action law suit against this company for "all" who have been deceived by these crooks! One of the repairmen who came to our home was from out of state and he said that all he does for sears is travel around the states fixing what the contractors didn't do properly in the first place. The work at my home is still not compleated, then he said that he hears all the time especially from the elderly how their contracts were changed on them and how they didn't have any way to fight against this big company. We all work very hard for our money and this company needs to be held accountable for all the deceit and loss of monies that they have caused. We need to"shine the light of truth" about how "sears home improvements" is really running their company. Enough is enough.!

A sales project manager, rich sircus came to my home on march 26th, 2011 to give us a quote on new windows. First, he was 20 minutes late for a 10:00am appointment, reportedly due to traffic. It would not have been an issue except we had informed the appointment line in advance that we had another obligation at noon and need to be done by 11:30. Mr sircus did not complete his presentation until 12:00, and I had to leave at 11:45 without my husband which resulted in me being late. We advised mr. Sircus that we would take a week to decide on the estimate. He called two times during the week while we were out and left messages. We are working professionals with active school age children, so this is not unusual. On saturday april 2, 2011 we receive an unprofessional hostile message; & ldquo;this is rich calling from sears, I guess you are not answering your phone which is extremely rude. Thanks for wasting my time. Thanks for nothing. & rdquo; my husband and I are offended and the tone frightened our youngest child. It still was within the week time frame we had given rich.

Since that time I have called no less than 7 different phone numbers in an attempt to resolve this issue. On april 2nd, 2011 the appointment line referred me to [protected] where I left a message. No one called back so I called again on april 4th, 2011 and was referred to [protected] who referred me to [protected] who told me to call jim powell the district manager at [protected]. I attempted to call mr. Powell on three different days but he was consistently unavailable. I did not leave a message except with the front desk. I have concerns about a negative response from mr. Sircus. On april 14, 2011, I tried again. I called [protected] and [protected] who advised me to call [protected]. A woman there attempted to connect me to jim powell at the pompano office but she was unsuccessful as well. She transferred me to the corporate office where I left a message. I have now spent more time attempting to resolve this issue than the original appointment.

As a result of our negative experience with the sales project manager and the overall lack of responsiveness from sears, we are going with another vendor whose bid was higher but whose presentation and responsiveness was more appropriate. Additionally, while I in the past I have purchased tools, appliances and car services from sears, I will no longer patronize your store, or utilize any other services offered by sears. I will also be canceling my credit line. I have lost faith in your ability provide adequate customer services.

I no longer expect this issue to be resolved.

I brought my 2009 dodge durango into sears for a oil change and tire rotation and wheel balancing, when I returned home I checked my wheels and noticed all of the valve caps were changed the ones that used to be on the durango were steel powder coated the same color as the wheels low and behold they changed themselves to black plastic. When I called the store I was told that no way would anyone working there would do this. I went back to the mall the next day and was approached by the guy that worked on my truck he said I am accusing him of stealing I said no it was someone in this store. This is the first time in 35 or more years of going to this store I had a problem
There customer service sucks and I will no long spend any of my money or time in this store!

Had tried to review shipping and duty costs but instead of allowing me to review it confirmed my order. Within 4 minutes I had emailed requesting they cancel the order but 50 minutes later they sent me an email stating order has been processed and they do not accept cancellations. I was told the only thing I could do was not accept the order, the items would be credited however I would be stuck with the full amount of shipping. Shipping charges were $170. ... that was more than the cost of the stool. I have written several emails, called several #'s but it seems no one is interested in helping.

I have had an account with sears connect for a number of years. Recently I decided I needed a smart phone and called customer support who helped with my selection and was told that there was a special on for 3 months services free and a 50.00 gift certificate with sears if I selected a 3 year plan. My first bill came in as expected with the service free but when my second bill came in it was not discounted and I have yet to receive my gift card. I would say that my contract has not been met and unless I receive the articles mentioned I would be allowed to cancel without penalty.

Purchased a 54" lawn tractor from Sears Friday April 8 (in the afternoon) It cost me over $2000.00 The mower quit with in 1 hour of use. called Sears and got no help . Took the mower back to Sear Saturday April 9 in the morning . They had to start it when they backed it out of my trailer --it started but idled rough. The store manager took the mower but charged me a 15% restocking fee
saying it was a "used" mower. The mower did not work as it should have ..I'm not willing to spend 2 grad for something that does not work

When a Sears Technician hooked up the water dispenser line in 2008, I was not aware that he had not checked his work for a leak! The leak was so small that you could not tell. In addition, it was installed under my sink-the water line and a valve-so that small leak was not noticed. Eventually, I detected an odor coming from beneath my sink on March 29, 2011 and when I removed the items from under the sink, I saw mold and the tiles that were installed under the sink were all loose. When I began to remove them is when I saw how extensive the damage was. At first, I thought I had a plumbing problem so I called my plumber. He could not find a leak until he added some water in the sink and placed a blue pill in the water. When he drained the sink, he showed me where the leak was coming from: The Sears installed hose and valve had a very tiny leak, which is why it took years to notice the damage. Therefore, on March 30, 2011, I called Sears and I reported everything as described above. They scheduled a technician for 4/5/2011 between 8:00 a.m. & 12:00 p.m. He showed up and immediately asked what was wrong with my refrigerator! I said nothing was wrong with my refrigerator and once again explained the problem! From there it all went downhill and I was so unnerved my blood pressure-I nearly 68 yrs. of age with high blood pressure-began to rise so I asked him to leave. I called Sears to complain and eventually after many transfers and always having to repeat my name, address, tel. number and my complaint, I was sent to what they said was the Damage Claim Dept. who seemed to be sympathetic and a lady named Teresa gave me a Claim number 103800 and said that they would call me back in 24-48 hrs. for status. Well that never happened and for two more days I called and eventually wound up in a 'Black Hole' and no one could find the Claim number. I was truly upset; especially after a person by the name of Licio Navas transferred me to dial tone! With that, I called back and cancelled my extended warranty. The proceeds will be use to fix my problems. In addition, yes, I still cannot use my water dispenser and I used a portable heater for over 48 hrs. to dry out the wood-tiles were removed-and walls beneath my sink. Having read about some of the many complaints regarding Sears, I now know I am not alone in realizing how dysfunctional Sears has become-especially their installation, repair and Customer Service A.K.A. Customer Harassment! In the photos, you will see the damage, the bucket of tiles removed, the goop that was removed, the tools that were used and the heater!

I purchase a sears Kenmore 500 washer I did not purchase warranty because I was replacing Kenmore washer which I had for 10 years, I also purchase a dryer and a 20 inch tv the same day. Today which is 4/6/11 I was useing the washer and notice the cold water was not going in the washer. I went on-line to the Blue - Crew which is Sears customer service for repair hoping to get some assittance only to get get an apointment for repair with two options of paying (1) if I purchase a $219.00 warranty for a year (2)Pay $129.00 plus parts. This seems like a rip off when the washer is not even 14mths old. I then call Sears [protected] and spoke with customer rep. who stated he could have a repair out. I ask why was their no trouble shooting to help to resolve the problem he said there was was no tech. on site it seems to me this outrages when appliances can't last any more than a year. Was this washer defected or was it built to last for ashort period of time. It seems that Sears should stand by their products. I then went on-line to trouble shoot told them my problem, was told they thought they knew what the problem was and would tell me for 24.00. What is country coming to.

I'm a frustrated sears customer, Why can't sears ever get anything right?
when I bought a applicances a couple years ago, I applied for a promotion with installment over 36 months ..so I got my statement then of course they got that wrong ...I had to get that corrected (time and annoyence)
this year I decided to pay the above off...well I didn't know I had to 'ASK PERMISSION"..I sent a cheque in it showed up as a credit I inquired as to why, thats when I was told I had to ask first..O-K-A-y...I did that. Next statement I still owed 350.00$ or so I forgot to add in that months bill...okay I paid that ...next billing showed up I owed 2.00$ okay after a phone call I paid that. ..I phoned sears to said are you sure thats it. Yes thats it.
I must have had I brain freeze, I ordered a living room furniture set.The sears store here in and in Dauphin told me okay you can order it but you can't use an installment plan, I asked why I was told that item didn't qualify for it, REALLy so I called coperate to inquire and complain a fellow Dan said no, you can buy the items under the installment plan and he processed my order, and no payments untill April2012just would have to pay the adm fees 70.00$ Okay . Today I get my statement and Its' got taxes shipping ang handling and still has an item from the previos plan I had paid off...not being impressed I called the fellow Dan back at sears coperate in Onatario of course Dan is off today, but Glenda helped me she listened and sais she find out about getting my items on to the correct plan, and about the TV (item from the old plan ) shr couldn't access that but would forward that info on to someone who could.So I thought I might as well mention my degree of frustration with SEARS.. oh and did I mention the chair (900.00$ on sale )advertised as a recliner/rocker with strigage. doen't rock and has no storage.
This will be my last adventure with Sears Canada.
I really wish Sears would just come over and pick up there furinture it's only been 2 weeks I should be enjoying it..nope not happening
Signed
a very frustrated client
cathy chambers
RR 2
Grandview Mb
R0L0Y0

I purchased a Kenmore Elite French Door refrigerator from Sears almost 5 years ago and paid over $2, 400 for it thinking I would have it for years to come. Last week the refrigerator stopped working without warning and we lost all our food in the refrigerator as well as the freezer. We called Sears and after getting the typical run-a-round for an hour, they said there was a recall on this model. They said it would take up to 10 days to get the part and they would send a repair tech out at that time. We did without refrigeration for almost 10 days and then when the tech came out he said there was not a recall on the refrigerator and it would be a waste of time to install the part. We insisted he install it anyway as we had waited for it. The part did not start the refrigerator and so he said the part we needed would cost us $300 plus installation. We reluctantly agreed to do this repair and he spent an hour trying to get the refrigerator to start again. It would not start. Next the tech said that he had no clue what was wrong with the refrigerator but he could order another part that would cost over $790 plus installation. That part would take longer to come in and then he could return and repair the refrigerator. He said he had no idea if that would get the refrigerator started either but it was worth taking a chance. When I asked if I would have to pay for the part and installation if it did not work he said I would still have to pay the $790 plus installation whether it worked or not. I declined and he said he could not leave until he collected $70 for the service call. Sears had quoted me only $65 for the service call to get the repair completed. He said that was the wrong information and that the service call was $70 regardless of whether or not he could repair the refrigerator. I complained to a store manager and got a phone call from Heather who said she was a manager in the repair center and that her technician reported back that I refused to allow him to fix the refrigerator so he left! I tried to tell her that he was at my home for over an hour and could not get the refrigerator repaired and said he could not tell me that it could even be repaired. Heather proceeded to call me a liar and hung up on me. At this point I have filed a complaint with the attorney generals office and the Better Business Bureau and I will be calling Sears Legal department shortly. Sears used to be the only place to go for large appliances and things for the home. I have now learned a valuable lesson in that they should be the last place to consider when you need to buy anything! The fight has just begun!

I purchased a mattress that is very uncomfortable, and is killing the back. It sinks when you sleep on it, and causes pain. We were told there is a 30 day guarantee on ALL mattresses. Well apparently not, at least not according to the Sears Cares Team case manager Roy G.

SearsCares will not do a damn thing other than give you the run around. They will have you take pictures, do measurements, rulers, strings, the whole nine yards...and in the end tell you the mattress is fine. We called once the 30 days was up (we were told to try the bed for at least 30 days). We were rudely spoken to, and told he was the highest escalation we can go to, and we have no recourse. That we would not get a new bed or a refund. I have never been treated so badly before. The sears cares agents names was ROY G. (He would not give us his last name and became very agitated when we asked him for it). When we asked to speak with his manager, he said he was as high as we could go, and that was it.

He was extremely unhelpful, arrogant, and did not seem to care about our issues at all. This long time Sears customer will never shop there again, after the way I have been treated. I've seen the generic searscares emails at all these review sites. They are BS. You end up contacting them and you get treated like crap. Maybe we had a bad agent (ROY G.)

BUYER BEWARE-ONCE YOU BUY A MATTRESS FROM SEARS, YOU ARE ON YOUR OWN. The 30 day comfort guarantee is a lie. They make you take pictures and then say we so no problems with it. Buy from a reputable company that will stand by their products, but most of all treat the customer right.

I purchased a washer on 1 april for 560.00 with delivery date of 2 april between 745am 1045am. Never received no calls called [protected] talk to theresa and jessie didnt know anything rude and said nothing they can do. Confirmation #[protected] on order fafs4272l. Called the preident of sears phil harrison left message. Alson contacted julius rosenwald left message my bank account is short 560.00 and I am not getting a washer. Mylawyer for disabled veterans fron wars is taken this up with the attorney generals office, also will be contacting all militray on line telling them about sears if no action is taken. My homephone is [protected]. Or [protected]. Kenneth a watson. E mail [protected]@hotmail.com. Recomend your staff be tranied on getting info, properly and timely. Again very rude. I have ptsd and bi-polar severe. I take 18 medications. Someone please help

I was trying to purchase a drill press stand #[protected], model 220-12. Your internet site listed the price at $39.99 & had a special price icon that I could click onto. I did that and the price came up as $19.99 showing a $20.00 discount. I added the item tio my shopping cart & went to checkout. The price came up with only a much smaller discount. I called the local store in Howell, NJ & they gave me no help. I want to purchase the item at the price of $19.99 as advertised (I have a copy of the ad with that price on it). I hope that Sears will honor the price stated in that ad. If not please advise so I can proceed with my complaint to agencies that follow up on this type of false advertising. Thank you. Raymond Manger [protected]@optimum.net

Try this one! got an add for a 36" Jenn air staninless steel barbaque., Went to store they said that is on line order only and had never seen there one add. Sears and oneline sears not the same. Big LYE. ok so I order one line check all the spec's on it printed it had my fabricator build a complete cement bbque area for the drop in. Gave the specs to him so no mistakes. He thus cuts granite. Well guess what Sears has wrong specs on their website and in there add. After 2.5 hours on the phone and transfers and repeating and repeating the same story I was told no the model numbers are right. I replied look at the specs! OH sorry we only have 32" and can't get a 36" sorry for basically the false advertising which is still up right now.. LOOK at it is looks like it has been their since 12-10! So now I have to absorbe the increased cost of a 36" or be out $1800 to the contractor I paid to do this! FUN STUFF! They said all we can do is return it waive the restock fee. PLEASE LOOK AT THIS SINCE IT WILL GO TO COURT...

I want to file a complaint about how horrible sear repair is, and the terrible service they give to loyal customers. I had called on 3/25/11 and scheduled an repair appointment for 4/1/11 (1pm-5pm) for my Kenmore elite washer. I waited all day, I called twice to verify my tech was still coming and was told yes my appointment was still scheduled and the tech will be arriving by 5pm. So he never called or showed up. I called back at 5:30pm to find out if he was running late. They told me he was not even coming. I had to make a new appointment and start over from scratch. I was never called to be let known that my appointment was just blown off by dispatch and your tech. Now the soonest time they are coming is 3 days from now AND they have the nerve to give me an afternoon appointment 1p-5p again. This is very poor customer service, I feel they made the mistake and did not bother to keep my scheduled appointment today, they should make my appointment priority for the very next day not 3 days later. You customer service reps refused to help me, and said it is what it is and just take the appointment or leave it. I was hung up on twice, and on rep named Love refused to help, and she refused to give me her supervisor or manager's name. Plus your shabby techs you send here have never ever maintained or tested any of my Kenmore elite appliances in my 2 houses. They come ill equipped to fix my broken machines and leave telling me the part will be mailed to my house and to call when it arrives and make a new appointment again. And still I am left with an Expensive broken appliance. I was told by the salesmen my warranty agreements all include a yearly checkup, and I always schedule them for the same day as the repair, and the man never looks at the other appliances. I have always insisted on only buying the best Kenmore elite available for everything from Range Vents to the top of the line Refrigerators and everything in between in my 2 house, I never ever even looked at other brands, but after today NEVER again. I will never shop at sears, and I will never buy a Kenmore again. And I am in the market to replace all my kitchen appliances in 1 of my houses.

Hello,

I am beyond dissatisfaction with sears and rachel cheek mentioned above that I decided to google and see what comes up and my family is obviously not the first they have come into contact with. On december 17, 2010, sears installed a new "energy efficient" hvac unit in my home that we are residing in. On january 27, 2011, we received a utility bill in excess of $1, 000.00 (Yes, one thousand). We promptly called sears about the issue and they tried to tell us that this is "normal". After phone calls and phone calls, I filed a bbb complaint and then finally someone contacted me. This complaint was officially filed 2/24/11. A ruben perez contacted me to tell us that someone would come out to check the installation of the unit. Nothing happened for weeks. Now all of a sudden, he is no longer on our case and it has been assigned to rachel cheek and tera mullen. As of today, 3/31/2011 no one has come out and we have been forced to turn our heat completely off because we have $1, 900 in utility bills for only 2 months. We have 4 children and this is absurd. Rachel cheek had the audacity to tell me that is has "been a rough winter for everyone". Excuse my language, but I don't give a damn because no one else has the spiked usage we have had only after installation of this unit. We live in a simple ranch style home with only 3 bedrooms and 2 baths. Last winter, our usage was nothing of the amount, so this winter would be no different. I am fed up with sears and their lack of action and non-chalant attitude. I even went as far as to contact the operations manager of our city and have him email them about our average usage and the apparant spike that occured.

All rachel cheek does is send out stupid emails and not act on a damn thing. I will continue to file with the bbb until an acutal resolution is reached and not empty promises to even start on the issue over a freakin month later.

I see now that we are dealing with a person who has not done anything in the past for other people except "see what she can do". How about "seeing" an actual resolution?

Regards,

April b.

I purchased a pool table from sears and paid $299 to have it installed. The pool table was installed incorrectly which has the pool table 1 1/2 off from one side to the other. I have called and emailed numerous times and I am forced to contract with someone else to get it installed properly. I will send the invoice to Sears for payment or take this to small claims court. My name is Troy Mobley and my case # is # 317385.