Sears
Reviews and Complaints

Went into Sears two days ago to look for an article of clothing and could not believe the change in their clothing line. Never have I seen such cheap clothes. I could go to a goodwill store and get much better. The trouble with Sears is they do not have good leadership and it always trickles down. All they had to do to save themselves was hire someone who knows what he/she is doing. People want to shop with Sears but they are driven away by their own stupidity.

WOW, after reading all of the above complaints, i dont feel so bad now after waiting all day for the repairman to show up. Today Saturday 10-8-11 i had a repair appointment to have my two month old washer repaired between 8a-12 noon. At 11:45am just 15 mninutes before my appoinment deadline, i called the repair service to notify them of this. I was told that they would have the tech. call me to advise me when he would be arriving at my residence. Well the tech. never called me and @ 4pm i called the repair service again @ [protected] to tell them that the tech. never showed or called. The female on the other end of the line advised me that the tech. came to my home @ 3pm and no-one was here, she also advised me that he tried to call me before arriving and no-one answered the phone. That is all BS because i took off of work today so that i could finally get this piece of junk repaired and finally wash my clothes. I figure that the tech. must have wanted to go home early on a saturday and just claimed that his last appoinments were not home! SEARS I AM DONE WITH ALL OF YOUR PRODUCTS, AND WILL HAPPILY PASS THE WORD ON TO ALL OF MY FAMILY AND FRIENDS ABOUT MY EXPERIENCE, Richard Ybarra Albuquerque NM

I also have a complaint. I have AHS insurance on my appliances and apparently they contract with Sears. Almost five weeks ago my washer died. I smelled a burning smell. We called AHS and they assured us Sears would call. Three days later we called AHS back and they were astounded Sears hadn't called us back yet. So, they kept us on the line and called Sears. Sears lost the call order or something. They, then scheduled the appointment with AHS on the phone. However we had to wait about a week and a few days. So the guy shows up. The first thing he does is remind me I have to pay the deposit that day and goes down and works on the washer. He comes up and after talking about how hard it was to find the right belt he tells me it is finished. The old belt didn't look bad to me (he had it in his hand). He then mentioned I should fill out a survey on the site to avoid getting phone calls. So, I hurried up and filled out the survey as I work from home and can't get a lot of phone calls. This was a huge mistake. I go downstairs and start of the washer thinking I'll finally get laundry done. It didn't work! The website of course would not let me change my survey answers. We called back and the soonest they could get someone back was the next Friday. The next Friday comes and we get a different guy who, like the first guy, shows up near the end of the time window. He tells us we need a new motor, but it is hard to find because our washer is a Maytag. It has to be mailed. Great! So he says he'll be back next Friday to put it in. It should arrive by then. My husband takes off work Friday to be here. Near the end of the time frame we get a call from a recording service to call back and reschedule our appointment. WE call and they say it has to be rescheduled because we never called them to tell them the part arrived. The repairman never said we had to call. He gave us the time frame he'd be there. They then wanted to schedule us for the next Friday. However, we managed, after complaining a lot to get t hem to come out Tuesday. It's been a month without a washer. If I were not going through AHS I would have called someone else at this point. I would never "choose" Sears as my repair place. I certainly wouldn't recommend it to anyone else.

m not a happy Sears customer and I think the customer service stinks at the repair location.

I will NEVER call Sears for repair service again.

The Sears Tech tore apart my washer to determine its condition and to see what was to be repaired. He understood the age of the machine and did a complete examination of the parts required. I was under the impression that Sears would "Fix it right the first time" and would "Guarantee their work". As per their websites claim. It does not mention any restrictions on the age of the machine, its model nor any manufactures defects.

After the Tech fixed my machine the first time, I proceeded to do a full load. I called Sears right away when the water level went bad. I managed to catch it before anything happened. The Tech came over right away, but HE determined it was just the knob. He never did check any further although I asked him to and pointed out what I thought was wrong. Had the Tech really took the time and checked it out properly he would have discovered the pressure switch failed. I wound up with a FLOOD in my home. I am not asking for much. All I wanted was some kind of compensation for my loss. I had to spend 5 days cleaning up the mess on my hands and knees and I am 79 years old...

Yeah, Sears is a pretty miserable experience. Extended warranty, we call, it's a six day wait for fixing a dead refrigerator. No problem, it's not cramping our style or anything. Wouldn't be an issue if they weren't making promises they couldn't back up. If they didn't sell an extended warranty, they made no false promises.

A little less than 2 years ago, my wife and I purchased a Kenmore washer, dryer and refrigerator all in the same day. We purchased Kenmore because my wife read in consumer reports that they were very highly rated. Well, a couple of months ago the washing machine started making an extremely loud noise during the spin cycle. I called sears repair line and scheduled an appointment for them to come out the following saturday between 12 - 4 pm, since we work all week that's the only time we are available. After numerous calls to find out where the tech was, he finally arrived at 5:30 pm. He walked in and looked at the washer, never ran it at all, as I described the noise. He seemed to know exactly what was wrong and stated he needed to replace the drum and outer basket...both were still covered by the warranty from Kenmore. We had agreed to purchase the 1 year warranty when I called the hotline the previous week but it appears we didn't NEED it. I decided to keep the warranty anyway as it might come in handy.
We scheduled the repair visit for 2 weeks later because we had to wait for parts to arrive at our house, they arrived about 5 days later. The tech said he would schedule the appt. for between 7-11 am on saturday 2 weeks later. The week of the scheduled appt. I got a call stating I needed to schedule an appt. to have the parts installed. They stated the tech never set the appt. and the morning time frame was not available. They scheduled it for 12 - 4. The week of the appt. they called back and said no tech was in my area and I had to reschedule. I scheduled it for the following week between 7-11. The following week they called my on friday to tell me the tech was out sick and I had to reschedule again. They said they could set it for the next saturday but I told them I was going to be out of town that weekend. They then told me it would be 3 weeks before they could schedule it.

By now I was quite angry and wanted to speak to a supervisor, they said I was speaking to the highest level available. I told them I wanted my extended warranty cancelled and they said if I cancelled it they would cancel the service visit and would NOT fix my washing machine. I tried to explain that it was not being covered by the extended contract but by the original warranty and was told that no it wasn't and I was not allowed to get in word after that. A minute or 2 later "Toshia" hung up on me!

I will NEVER purchase another Sears product again and advise anyone else to think very hard before doing so themselves!

I wasn"t going to waste my time filling out a complaint about sears. I don"t like typing and I don"t like computers. So if you"re reading this then I'm really pissed. For a Chrismas gift in 2010 my brother bought me a garage door opener. I can read and follow directions very well, so when I look at the manual on how to install it, it was a piece of cake. Well getting the piece of crap to work was a different story.I called the "service department" twice they came by and replaced just about every piece on the thing. STILL NOT WORKING. Then I get TWO letters in the mail "Protect your Garage Door Opener against unexpected breakdowns and repair hassles" .It is april 20 2011 my garage door is still being opened manually and I feel like SEARS is saying "hey pay us $47.23 or you"ll continue to open it manully." Just another case of the bully trying to handle the smaller people the way they want. Do like I did and file your complaints so that people can read and judge for themselves how companies like this do everything they can to make a profit without caring about their own service or products. I will never shop at sears again and I'm sorry my brother wasted his money there.

My dishwasher quit draining so I called Sears for repair thinking $129 plus parts was reasonable to fix. First problem... I get a call from the service department about 45 minutes into the appointment window period telling me the repair man came to my house, range the doorbell, left a note on the door, and left me a phone message and they were wondering why I wasn't available for the appointment. I notified them no one had been to my house, called me, or left me a note. Finally, two hours late, the repairmen shows up saying he had the "wrong" number. I guess he range the wrong doorbell and left a note on the wrong door (if he is actually telling the truth). Second issue... after 15 minutes, the service man tells me it will cost me $350 to replace the pump. $350! Of course I tell him don't do it because I can buy a new dishwasher for that. I was then promptly charged for the $129 service charge. They didn't do anything but give me an estimate of repair. Don't call Sears for repair unless you know for sure you will pay whatever cost they quote you. They do not give FREE estimates. Not only do you have to pay for an estimate, they charge $129 for it. I will not be calling Sears Repair Service again.

A week before thanksgiving our stove and oven broke we expected to have the whole family over for thanksgiving between 20-30 people. We found out our warrantee was up one year ago. We never had one issue with the stove and oven. When we called they took till the last min to send someone out; and we had to call 4 times that day just to find out when he was going to be there. He was 2 hours late which made me late for work. He had to order 4 parts 2 we needed 2 we might need and he said he put a rush on it for us knowing how important it was to get it done for the holiday. We spent 270 dollars for the extended warrantee and 55 dollars over the deductible for the parts we may or may not need. The two parts got here the day before thanksgiving but the 2 parts we aren't even sure if we needed. The 2 parts we definitely need still aren’t here and its a week after thanksgiving and we have been eating noting but microwave meals which took a big bite out of our budget and they don’t even have a tracking number for the parts we need this is ridiculous had I known that we weren't going to have it fixed in time for our holiday let alone indefinitely after I would have just taken my money and bought a new stove anywhere on black Friday and been fine by now my grandmother raised me to always trust sears for their products and service and I am so disappointed you can believe I won’t be raising my kids to call on sears.

Grow up, don't purchase things you can't afford. Take responsibility for your debt. The terms are in the agreement you get when you accept the card. If you can't accept the responsibilities that come with being an adult and the card, don't get the card. They have the right to charge you whatever late fees and interest they want when you don't make your payments. From what you said they were willing to give you the late fees back and also waive all your interest for 3 months. You're a baby, when a company writes it off as uncollectable they take it as a loss to that company. They sell it at a reduced rate to a collection company, so they can recoup some of the costs they lost from deadbeats like you who won't pay their bills. Even though everything they can do to your credit card is right there in the disclosures they give you at time of application, you claim you didn't know. You had access at any time to the account, the card is YOUR responsibility. Nobody else's.

I called you be I have been going though something similar with Sears for the past 4 years and I didn't even know there was a dept that I owed them until a year later. They have never sent a bill or anything to my home, and when I called them they told me that they have nothing to say to me. I am now in the process of purchasing my mother a home and I will be unable to do so with this dept and I am running in circles trying to get this off of my credit. It is on my credit like 3 times because of the creditors that have bought the balance. I have been trying to tell them that my identity was stolen during the time that this account was made, ( I don't shop at Sears and now I NEVER will), and they didn't care not even a little. What am I to do?

I don't really feel that bad for you. I'm guessing Sears doesn't want a customer who refuses to pay for what they bought. You cannot blame this on your wife, you had access to your account information at all times. The Sears card is a variable rate card. Sears did nothing wrong in this situation, and even tried to work with you to repay the debts by forgiving extensive interest and giving you 90 days no interest. Maybe you should spend less time writing complaints and more time working toward paying off your debt.

Sears/Citi does not condone poor or rude treatment of any of its customers regardless of their current standing. If you are recieving this sort of treatment, then ask for a manager. My question to you is...what is it that you want? In reading your comments, it is difficult to tell. Most credit card employees have little or no control on what they can charge customers in interest...it is the policy, and while your treatment was not acceptable, have you considered thinking through things and writing them down before you call? Sometimes this helps in situations where you can become a bit emotional.

You are so right about Sears. I have watched them take advantage of my 73 year old mother. They always call her wanting more money or their raising her payments so high, she can't possible make them (fixed income) she goes into a panic attack and has had to be taken to the er several times. they are so rude it's hard to believe a company as large as they are alow this kind of verbal abuse. I hope they are the first company to fail when the economy gets worse. They deserve it!

well i feel for you check this out

please pass along http://mikesretailcomplaints.blogspot.com/2008/05/sears-graco-strollers-customer-service.html its a safety issue

this is my issue

Thanks Ms. Coru Fausett, I'm not going to buy anything from now then.

Thanks MS. Cory Fausett, I'm not going to buy anything from Sears anymore.

CitiBank owns Sears credit, not Sears. Maybe you should have paid your bills instead of trashing your credit history.

sears has very strict policy about putting any returned item back on the shelf I have seen millions of what looks like brand new product in the dumpster however at that pay rate there may be a lack of product care, .

MY 7 YEAR OLD WASHER WAS NOT SPINNING-CALLED SEARS HOME CENTRAL(SERVICE ORDER#[protected]). THEY SENT TECHNICIAN #0621128. HE WAS HERE FOR LESS THAN 5 MINUTES, STUCK A PENCIL ON A BUTTON, AN INFORMED ME THAT I NEEDED $458.00 IN REPAIRS (CLUTCH AND GEAR CASE)WHEN I QUESTIONED HIM-HE BECAME SARCASTIC. I PAID HIM THE $70.20, WHICH HE DID NOT EARN AT ALL. AFTER HE LEFT I LOOKED AT THE WASHER, AND THERE WAS AN UNDERGARMENT THAT HAD BEEN STUCK UNDER THE AGITATOR-I REMOVED IT AND NOW IT RUNS PERFECT. I WANT MY $70.20 BACK AS HE BARELY EVEN LOOKED AT THE WASHER TO SEE IF SOMETHING WAS STUCK--I WOULD THINK THAT WOULD BE THE IST THING HE WOULD LOOK AT! IFIXED THE WASHER MYSELF-HE DID ABSOLUTELY NOTHING. I WOULD LIKE AN ACKNOWLEDEMENT THAT YOU RECEIVED THIS COMPLAINT, AND I WANT MY $70.20 REFUNDED TO ME. THANK YOU.

My name is Howard Mitchell. My address is 121 Av Brock South, Montreal-Ouest, QC H4X 2E7. I have a service contract with you for my home oil fired hot water heating system. You changed the circulating pump yesterday and charged me $802 because this pump is not covered by my service plan. You charged me $535 for the pump and $149 labor. I found out yesterday that for $100 more a year, I could have had the pump covered under the protection plan. I was never offered this option. The online price of the pump is $250 and that includes a brass impeller instead of the plastic oneyou installed yesterday. The worst of it is, I really only needed a new coupler for the pump, which retails for $22.95. I figure you ripped me off for at least $600 dolalrs. It is totally absurd to charge $800 to change a pump like this. What really tees me off is the fact that I had no choice - the plumber was already going to charge me $149 for his VISIT whether I purchased the pump or not. I SHOULD HAVE HAD A CALL FROM A SERVICE REP BEFORE HAND EXPLAINING THE COSTS AND MY OPTIONS, BEFORE SENDING THE PLUMBER TO MY HOUSE. AND i SHOULD HAVE BEEN INFORMED A LONG TIME AGO OF MY OPTIONS FOR GREATER COVERAGE ON MY SERVICE PLAN. Unfortunately, I had little option but to go ahead with the replacement because I had had no heat in the house for 4 days (that's howlong it took Sears to respond to my 'No Heat Emergency' call).

We call our home "The Money Pit"! Like in the movie with Tom Hanks. First we had a flood in our home, State Farm is our insurance agent. They had subcontrators sent to dry up our home, M&M they boxed things wet, they boxed bills due, damaged our kitchen counters, would not admit fault. Then State Farm's subcontractor KNC was sent out to repair the walls that were damaged, that took 5 different subcontractors from KNC, because of air pockets, large clumps left on wall, uneven textures and even applied wrong color to walls and wood panels, did they admit or State Farm back us up, NO! The sub contractor sent State Farm a letter stating somehow every time they leave or finish a job The ######'s redamage the walls, as if putting their fingers through the wet paint or surface of the walls! It has taken us more than 2 years to have our property completed or items replaced without fighting having to argue or want it do right or satisfactory, to this day it is still shoddy workmanship.

I have had our 10ft by 14ft storage unit fall apart after State Farm instructed the subcontractors to reinforce the area with ply wood, it did not hold, it collapsed causing a head injury to myself which I'm still suffering with and not able to return to work, State Farm is acknowledgeable about this, but I have not made a claim on my injury due to their subcontractors workmanship, because when we were having difficulties with the 5 different contractors already, and the way State Farm was corresponding with our needs, as their customers, I told them we were going to get an attorney, their reply was send our claim to yet another agent, and they told us if we went to an attorney that they would be finished working with us. The subcontractor Irwin's furniture damaged our natural wood kitchen table and denied it, State Farm agreed with them, pre-existing condition, there was no damages when they took it for repairs.

Tolivers carpet, we ordered Berber carpeting, it was suppose to stain resistant, it looks 10 years old, it's only 2, found out it is not Berber, but a different similar fabric. Yet to contact owner. Then our air condition froze due to natural causes, lightning, and flooded our hallway and roof area, no air for 3 days, State Farm did not pay for new parts or stay at hotel, told us it was unwarranted to have to stay, this was in July, home was 138* in the house, that is when new agents decided to look at our damaged personal property, I stayed to show and go through our property, which they said had no visible damages, I took those items to an adjuster or collector who disagreed, another argument. It took all summer for me to locate tile we wanted to replace our wrongly misplaced and wrong colored tile replaced by contractors, again another fight.

Our walls to this day are not the same texture as the rest of our home. Our carpet is aged and stained in just 2 years, wrong baseboards. We have given up, and the strain it has put on our family, my marriage. We still are having problems with State Farm paying for all our damages personal property, in their eyes there is none. How can that be our whole home was under 4 to 6 inches of standing water, but our furniture, they say was not damaged, the smell alone should've been proof, did they clean our furniture or replace it, not even half. Now our water heater has gne out, AZ Plumbling damaged our platform, let water run and cause more flood damages.

Do they admit it, No, have not return my call, said it was a pre-condition of old water heater, we had no water leakage from old water heater, a few drops that lead us to replace the unit, no damages to our platform until the tech replaced it, on top of the wet and soggy platform, that he had caused. We are now trying to Sears who contracted this AZ Plumbing Service to own up and admit fault and come and fix the damages they have caused, I took plenty of pictures to prove our point! We are still waiting, we have had another company inspect the workmanship, only to find out the unit is leaking also.

It was installed on 10/24/07 and now our whole garage smells of mold and mildew, we had carpet laid out on the 3rd garage area, it got wet when AZ Plumbing let water run, he tried to sweep out the water, we have pictures! How can they get away with damaging another persons' property and just get away with it? You try to trust a large company, their name and their contractors. We can't anymore, especially home insurance, who you pay to protect you, not go against you, and contractors whom are suppose to have pride in their work, don't give a ? about your property. We is the back-up, we pay a lot of money for installs, they are suppose to be bonded, licensed, some should not.

We are just pee-ons compared to big companies, we have no say or we are not trusted, what about us trusting them? Our problems have only be addressed and satisfied to the big companies, not the consumers them self. I have read on the dissatisfied customers for all the companies I have listed. I have to admit Sears consumers are trying to solve the issue with the water heater, but is has taken a lot of my time and headaches to solve this on my own, again.

I would advise anyone who is in the market for a new major appliance to avoid Sears as their customer service has really declined significantly.

My washing machine was not spinning, and I was told by the tech that the pipes were clogged misdiagnosing the problem. And they charged me $115. I called 3 more times for service explaining that they needed to call me at work 10 minutes ahead and I would meet them. the first two times the tech showed up and called my home and, of course, I wasn't there. The third time I made an appointment for a Saturday and waited outside convinced that I couldn't miss him now. This tech decided to call and not show up. I missed the appt again. Finally the 5th time I called, they sent the same tech out that misdiagnosed the problem the first time. Being desperate without a washing machine spin cycle for a month at that point, I let him order the part. It's Thursday, and the part has not arrived at my house as promised. If I have to reschedule the appt to allow MORE time (it's been three weeks since), and I wanted a Saturday appointment, I would need to pay an extra $10 ! And they are refusing to waive the $10!

I will never again buy a Sears/Kenmore appliance, and i'm telling everyone out there not to either...it's not worth the trouble or the money.

Sears Home Central is now using outsourcing oversees for their scheduling. Operators speak little or poor English. After finally scheduling an appointment, the repair tech showed up on time and in less than 20 minutes fixed the problem. We paid $165 for a $6.00 part. Five minutes after he left the clothes dryer once again went dead. I immediately called scheduling once again to get a tech back out to make good on the warranteed repair work. I was once again faced with having to talk with operators in a foreign country that spoke little English and really didn't want to hear about my problem. I was informed that they couldn't reschedule because the tech had not yet closed out the service call and that could take up to 12 hours. I was told to call back the next day. I asked to speak to a supervisor to explain the situation, still thinking that by asking for a supervisor I might actually be able to speak to someone in the United States that had more interest in keeping me as a customer of Sears. The operator refused to transfer me to anyone and finally disconnected me. This happened twice before I was able to figure out their phone system and actually got to an extension in North Carolina. I have spent more than 3 hours talking with Sears Home Central employees both in and out of this country. No one was interested in the fact that I have been a customer of Sears for over 30 years. All of our appliances were purchased at Sears and have been replaced over the years by Sears; they have been serviced by Sears for 30 years. This corporation no longer values customer loyalty or provides good service. They may be saving mega-bucks by off-shoring their scheduling but I'd be willing to say confidently they will begin seeing the error of their ways within two years. It may take that long for past customers such as me to tell my story to others who have used Sears in the past or had planned on givng them a call in the future. A faithful customer is guaranteed money in the bank for a company. A customer who is mistreated by outsourced schedulers in a foreign country, and unable to get satisfaction from even the customer service representatives here in the United States, will probably tell 20 to 30 people in the coming year. Without a doubt, Sears will start to see an erosion of both sales and service. Hope the CEO has a big guaranteed exit strategy for himself because I think he's going to have a lot to explain in the coming year. It's only a matter of time until sales drop off, These kinds of blogs will begin to scare people away from using Sears. I found dozens of customer comments online about Sears and none of them were good. Many consumers had experienced similar problems. Sears now has a reputation of saving a buck at their customers expense. I've paid $165 for a $6 part, still have no clothes dryer that is operable, and Sears can't get anyone back out here for another four days. Oh, and by the way, Sears is one of the companies that also believes customers are willing and able to sit at home for four hours waiting for a technician to arrive. Maybe Sears' CEO could set-up an appointment to meet with me and I'll give him a window of four hours between 8:00 am and noon or 1:00 pm to 5:00 pm. I might be available in about four days. Let's get that scheduled!

I finally settled with Sears Home Central and replaced the coupler myslef for a cost of $12.95. They took their pump back.

Although Sears has the same issues as any other company, most towns do not require the issuing of a permit to start and complete work on an air conditioning installation. The permit proccess may take quite some time for the local building department to go through thier red tape by which time the summer may be over. When they finally do, they will then send you your new tax bill! I also do not beleive that any community requires a permit to replace a furnace.

I went to buy a new washer and dryer about a month ago from Sears. Talked to the Sales person regarding the L.G.s "Oh these are the greatest"...I asked about local repair shops for my area..."Oh, there are repairman in the Grass Valley Ca area"...I went out to my vehicle called a couple of repair shops in Grass Valley upon doing so found there are NONE...I called a repair shop in Sutter Ca. I asked what a service call would run me $300.00...now thats just to show up. I called LG, they admitted to knowing there is a repairshop problem...Buyer beware of this one...

I just want to inform you and those who see this comment that me and my friend Myron who both of
us live in Hamilton area, experienced a totally
"###ed" service tech, and especially ###ed
customer service rep, who refused and acted more
###ed than a Special Olympic contestant. I would
trust a Special Olympic contestant, to service anything I have than a Sears Tech! HA HA! If I were
an investor, I would do the world a favor and liquidate all of my stocks and bonds and portfolios of
Sears corporate investments ect, and contact my
brokers to flush Sears like they have flushed consumers down the toilet! SELL YOUR SEARS STOCK
AND GET YOUR MONEY BACK IF YOU CAN! BUY
INTO MAYTAG!

I have a maintenance agreement on my Kenmore refrigerator that I bought in 1991 and have kept it up to date over the years. I've had to have the fridge repaired a couple times and twice have been sent a check for $250 to cover loss of contents. The fridge has been out of order again. The repairman come out and said it needed parts replacement - 3 parts - the compressor, the evaporator, and the exchanger with total $609.72 and the labor will total $365.00 - that's $974.72. That's my complaint - it's crazy to spend that kind of money on a 17 year old fridge - I don't have to pay a dime because of the agreement but I believe they should have given a $975.00 allowance towards a new fridge. I think the repairman really doesn't know what's wrong and just ordered all new parts that make the fridge work - jeeeeeeeesh!

We purchased Kenmore Frontload Washer 417.[protected] in 2001. In 2016, after 15 years of solid service, I finally had to disassemble the unit as it stopped draining. 3 to 4 month prior to this the washer started to get really loud during final spin cycle, I suspected faulty ball bearing and didn't bother opening it up - it's in the garage, where we don't care if it's loud.

I opened it up and found the following:
1. Inner ball bearing failed and had hard time spinning, explains noise. Replaced both bearings + seal for $23.
2. One of the shocks broke at the top, so effectively only one was operational. Replaced with Electrolux equivalent for $19
3. Drain pump is fine, the pump and attached hoses had about a dozen coins and a key inside, jamming the whole thing. I tested resistance, input voltage and drain operation after cleaning it up - all good.
3. Surprisingly, spider arm is allright, there's some build up and relatively minor signs of corrosion. Not sure how to explain it, given everything I've read so far. The washer is used constantly, it's a single family house, but we have roommates/tenants, which makes it one of the most heavily used appliances in the house. We have water softener, rarely use bleach and buy either HE or organic detergent (again, not sure if this makes any difference). I suspect quality of the seal and ball bearing/seal assembly may have an effect on how long the washer lasts.
5. There are 3 screws sticking out of stainless steel tub rubbing against plastic outer tub assembly. This is a stupid design/spec flaw, take a metal saw and cut those off half length. A few people reported those screws cut into plastic over time and washer starts to leak.

I expect 5-10 more years out of it, after that I may need to replace rusting service panel and the spider arm, which I'm hoping to be able to 3D print by then :-). In general, I prefer to hold on to an older unit, rather than buying a new one, where all controls are on a single logic board with fancy LCD display, which can cost you $300-$500 to replace if if goes bust. Also, need to mention we also 417.xxx gas dryer with the washer. With the exception of two ignition valves, there's absolutely nothing there to break... I clear lint and replace the valves every 3-4 years, if needed. This you have to do in any case to avoid house fires and maintain drying efficiency. Hope this helps.

I'm feeling a bit lucky that my Frigidaire Gallery front load washer lasted 14 -15 years, repaired it a couple times. However at $341 dollars for the spider arm and inner drum, there was no way I was going to pay for the part - I did notice in the UK that the spider arm was sold separately - however the US parts person couldn't be certain it would fit and there wasn't a follow-up post. SPEAKING of FOLLOW- UP posts - I was hoping to one here from 16th of Sep, 2009 by tmdelisle ON their efforts to resolve this issue, if anyone has had any success please post.

Problem #1
First problem I fixed was broken connection at the motor connector at bottom rear of machine. The connector is rigidly attached to plastic tub but the cable is not strain reliefed, so it eventually breaks at the juntion between the wire and the individual contacts. In my case the wire was touching the contact so it starts turning. This motion causes it to open and the drum turns back. I noticed a spark at the wire/contact connection while troubleshooting the machiune and was able to fix connectioin.
Problem #2
The stainless steel tub can be moved a couple of inches up, down and/or sideways. After reading the comments I believe the spider assembly is broken. If I could get a new spider assembly I would repair it, but afgter reading several comments about this design on the web, I doubt I can buy one without it being a part of the tub assy.
Looks like it is time to go back to a new top loading washer. (Not Sears, GE or Frigidaire)
Charlie Parent

Purchased ours in 2003. Started knocking today, 2011. Took it apart. Corroded spider. Stupid design. Will never buy another Kenmore again.

Why is it they have not been forced to fix this problem by an consumer group if it has been going on for so long? Also Mine is now shot after 5 and a half years. We bought it in 2005 and the 5 year extended warranty ran out in October of 2010. Are they afraid to fix it so that the machines will last like a Maytag?

In scrapping this washer, the glass from the door is a nice salad bowl and the stainless steel inner tub makes a really cool fire pit!

I am just another person with the same problem, the spider assy corrosion. No help from any parts store or from Frigidaire regarding the problem. Just wanted to add that almost all of these units were made by Electrolux so when you look for a replacement washer make sure it is not one that they had anything to do with.

Same thing happened to me. My kenmore m# 417.xx washer lasted 6 years then spider broke. Sears was no help, never again buying sears. I have front and rear tubs as well as bearings for this model washer if interested. weber.keith@sbcglobal.net

This is what happen to my Kenmore 417.[protected] front loading washer:

1) After 6 years of working fine, it started knocking and moving around but still worked. Then it got really ear hurting noisy.

2) I opened it up and found the 2 shocks broken, and a 4" x 6" chunk of the rear plastic tub broken out. I replaced the shocks ($27) and epoxied the tub pieces back in place. The inner SS tub moves up and down if you try to move it by hand

3) It runs now, but still noisy and won't do the final spin with a full load. It quiets down when it does do a high speed spin.

This is why it happened:

1) The spider bracket to the SS inner tub corroded and broke (maybe just one arm at a time).

2) The SS inner drum is still being turned by the remains of the spider hub causing it to bash around inside the outer plastic tub. The 2 round shocks broke at the top mounting rings due to the weird out of balance motion of the tub. The inner drum then moved around more and enough to hit an injection molding process high point on the inside back of the tub, busting out that section.

3) The installation of new shocks (of a different design) makes the tub to shake less, so it seems to runs better. It still turns noisily at low speed because the SS inner drum has the weight of the clothes in it as it scraps on the bottom inside of the outer plastic drum. At high speed, the clothes are pressed to all sides, so the SS inner drum is balanced enough to "float" due to centrifugal forces.

Future happenings:
1) If I keep using it, the outer plastic tub will fail due too the friction with the SS inner tub, the rear bearing will fail, or the motor/electronics will fail due the increased load.

2) Proper repairs means a new replacement inner/outer tub assembly, which is too expensive to justify the cost.

3) So, I will shop for a new washer! :)

Summary:
This spider bracket failure can explain most of problems with all the postings, since the SS inner drum is allowed slowly to go out of balance stressing all component of the washer and the corrosion debris also get in the pump and clothes.

Some of these front load machines have aluminium (Al) spiders connecting the spin drum to the drive pulley.
Aluminium is corroded by, amongst other things, sodium hypochlorite (NaOCl) otherwise known as ‘bleach’, Sodium carbonate, Sodium percarbonate, (these later two I found listed on the contents of a popular laundry aid), sodium Hydroxide (NaOH) (this one is sometimes used as a stabiliser in ‘bleach’ but I did not find it listed on the two containers of ‘bleach’ I found in our house).

To demonstrate what ‘bleach’ can do to aluminium just find a piece of scrap aluminium, without any coating, or remove the coating and let it sit in air for a couple of days to develop the naturally occurring oxide coating, then put one drop of ‘bleach’, straight from the bottle, onto the aluminium and leave it overnight. The following morning you should have a nice little pile of corrosion products on your aluminium. This is what can happen to aluminium components in your washer, albeit at a much slower rate because the ‘bleach’ is diluted.

To check if any of your laundry products are harmful to aluminium perform an Internet search for the material safety data sheet for the chemical concerned (e.g. Sodium Hydroxide Material Safety data Sheet).

I know these spiders are fitted to some ‘Kenmore’ (manufactured by Frigidaire) machines, some Frigidaire machines sold under their own name, and some GE machines. Very likely there are many others. Additionally any aluminium component in the water area is susceptible to corrosion.

This information has been passed to Sears and Frigidaire.
Sears advise that the information ‘will be passed to the appropriate departments’ but have refused to pass any further information on to us.
Frigidaire have assured us that they use only the best quality materials and that they will pass on the information to their design engineers, the very people who would have specified aluminium in the first place. Hardly re-assuring.

My wife and I have two Sears 'Kenmore' washing machines built by Frigidaire.
I recently had to tear down the old one (8 years old) because of bearing failure. Nothing to fantastic there, those bearings take one heck of a pounding. In addition to the failed bearings and failed 'spider shaft' seal, likely caused by the bearing failure, the brass sleeve on which the lips of the seal run was scored, by the spring in the seal, rendering it unserviceable.
What I also found on dismantling the machine was a build up of a deposit, resembling powdered detergent that had got damp and 'clumped' adhering, quite strongly, to the spider (a shaft [of steel], and aluminium hub with three spokes) which attaches to the stainless steel inner drum and the driving pulley. This ‘deposit’ would not flush away, as powdered detergent, being soluble in water, would have. I took my pressure washer to ours but still did not get it completely clean. Whereupon I discovered that the aluminium portion of the spider was quite heavily corroded towards the centre with almost no corrosion towards the outer third of the spokes.

At first I thought this was galvanic corrosion caused by the steel of the shaft and the aluminium of the hub. There is quite an informative paper on Galvanic Corrosion, use ‘Yahoo’ and search for ‘UN1001 Reactor Chemistry and Corrosion’ and open the link that gives ‘un1001_Galvanic Corrosion’, the authors are Lister and Cook. The ‘deposit’ though had me puzzled until I researched corrosion of aluminium and discovered that it is normally corroded when immersed in an aqueous solution with a pH value below about 4.0 or above about 8.0 (nitric acid is apparently an exception). Common household bleach (sodium hypochlorite NaOCl) is a strong alkali. I placed a drop of bleach, straight from the bottle, on an undamaged section of a spoke from my spider and a drop of vinegar (acid), which my wife favours, on another arm and left them overnight. The following morning there was nothing left of the vinegar and no signs of damage to the spider. Where the bleach had been was a small pile of a whitish powder, which resembled the ‘deposit’ and was also, for the portion immediately adjacent to the spider, quite difficult to remove.

Numerous detergents are alkaline, they have to be or they would not work, also alkaline are numerous other laundry aids. Reference to the ‘contents’ labels on the containers and the Material Safety Data Sheets (MSDS) on the Internet will give more insight. In addition to ‘bleach’ I have found sodium carbonate and sodium percarbonate in laundry products in our house. Sodium hydroxide, which is sometimes used to stabilize ‘bleach’, is also strongly alkaline, and corrosive to aluminium, it was not listed however on the two ‘brands’ of bleach I found in our house.

For some time prior to the bearing failure my wife had been complaining of a ‘moldy mildewey smell’ coming from the washer and leaving an odour on our laundry, particularly the towels. After I rebuilt the washer, new drum and spider, they are not available separately, together with new bearings and seal, it ran a lot quieter, no surprise, but here is the kicker, according to my wife ‘no smell’. Conclusion, the only thing different is no ‘deposit’. Now does the ‘deposit’ itself cause the ‘smell’ or does it collect undesirable compounds that cause the offensive aromas? I don’t know but it is certainly ‘food for thought’ particularly when I found two references on the Internet to people stripping their washers down and getting ride of ‘deposits’ which cured their ‘smell’. The odours, I fear, will return unless the owners alter their laundry habits.

To see what corrosion of aluminium can do perform an Internet search “Why Kenmore Front Loading Washers Fail” and watch the short video. I do not agree with the comment that it is galvanic corrosion between the spider and the stainless steel drum, should this have been the case one would have expected the spider to be corroded adjacent to its connection to the drum. Neither do I believe the deposit the gentleman showed to be caked detergent for the reason stated above (mine would not flush away).

I PURCHASED A SENTRY WIRELESS HEADPHONES AND TRANSMITTER 4 DAYS AGO. WHEN I OPENED THE BOX A CABLE WAS MISSING AS WELL AS THE MANUAL. I CALLED SEARS AND WAS TOLD THEY HAVE NO MORE SO I COULD BRING IT BACK FOR A REFUND. I SAID I WANT ITEM AND WANT IT FIXED WITH MISSING PART. THEY SAID I COULD HAVE IT REPLACED IF I PAID THE DIFFERENCE BETWEEN THE CLEARIANCE PRICE I PAID AND THE ORIGIONAL PRICE. I TURNED DOWN THE EXTENDED WARRANTY THEY TRIED TO SELL ME. IT COMES WITH A 90 DAY WARRANTY WHICH IS WORTHLESS UNLESS I PAY MORE.

Purchased Sear gas range, microwave, refrigerator, washer & dryer in 2012. Also purchase the 3 year extended warranty. what a waste of time and money. Today was the first time I called on my 1.5 year old Kenmore refrigerator that was leaking water inside and it appeared to be from the freezer. Had to put pots inside to catch all the water. When I called I was told that the first appt was September 3, 2013, 3 weeks away. Since I lived in a "rural" area, they only made calls twice a month. I am not in a rural area because I live in Emerald Isle, NC - 20 minutes from Jacksonville or Morehead City. I would have never purchased all my appliances if I knew about this lengthy service time. I was told this was not an emergency. Would never ever buy a Sear product again. I just got my Sears Card which I will cut into pieces and return to Sears. I think customer service has really gone to the dogs!
Brenda Benson bbenson@ec.rr.com Emerald Isle, NC

I purchased a Kenmore Front load washer and dryer on 2/07 with the extra warranty...have continued to purchase the Protection Agreement since.. The washer has of been "broken" on at least 6 times since the purchase. This last time was on July 15, 2013. I then called the number on the PA for service...they said a repairman would contact with in 24 hours...NOT...so I contacted them daily noting the name and time of each contact...on my phone call on July 26th did "Jenny" take 45 minutes to get it scheduled. The repairman called me the morning of July 27th a SATURDAY! and is coming Tuesday...when I asked when the work order was dated he said on the 26th...that is 10 days after my first phone call! This is not rocket science...its customer care!

From my experience, only people who get the unfortunate "bad apples" tend to go on sites like this and complain. For every one complaint here, there is probably 100 service calls that were performed without error, resulting in a very happy customer. Those customers don't think to go onto sites like this and "complain" about how good their service was. They, most likely, are happy that they got what they thought they were paying for, and just go about their lives. So before you go saying the absolute "never buy this", think that you might be cheating some people out of something useful to them by advising them to make a choice based off of your relatively small experience. Most of the claims of "don't do this" or "don't do that" are full of logical fallacies that I just can't find convincing.

For no shows, maybe technicians just straight up quit. Perhaps they get sick. Perhaps they get injured. From what I can see, Sears doesn't have the best method of notifying people when technicians won't be making their appointments, and sometimes it's actually the technician's fault. For example, lets say the technician took an extra 1.5 hours on 3 repairs in one day to go above and beyond for a customer to get their item repaired, but had a completely booked day at the beginning. That means that technician just spent 4.5 hours that he didn't have for the day. That technician is clearly not going to be able to make all of his appointments that day, and some will need to be rescheduled. Who knows what the reason is, but it is not logically sound to take something a technician does and then blame it on the company who hired him/her (instead of blaming him or her). Perhaps there's a good reason for your delay. No matter what you paid for your warranty, you are in line with hundreds of other folks looking to take advantage of it. They deserve excellent service just like you do, and sometimes that means some people get delays. This problem falls under the "you just can't please everyone" philosophy.

As for coverage, there are two types of agreement: Repair protection (sold on tools and water heaters as of 2013) and Master protection (sold on appliances, electronics, and mostly everything else). Repair agreements have a replacement limit of $1, 500, and that is right in the terms. Master agreements replace with a unit that is comparable, and never offer something that is "less" featured than you had before. This means your dollar amount can change. If you spent $5, 000 on a plasma television, obviously you won't need $5, 000 to replace that now as a better set only costs $1, 000. If you spent $1, 600 on a fridge and bought it during a heavy sale (usually getting you around 30%-50% in discounts), this is a different story. Appliances do not change in technology as dramatically as electronics do, and as such their costs remain relatively the same from year to year. Thus, a $3, 200 refrigerator (which you paid $1, 600 for due to the sale) might actually result in you getting somewhere between $2, 000 and $3, 000 for a replacement credit (if it needs replacing). This means that on Appliances (and on almost all non-electronic category products), you will be getting a guaranteed upgrade, both in dollars and in features. If you had a $3, 000 credit during the sale in which you bought the other fridge for $1, 600, you could buy the top-of-the-line fridge with your credit when you might have only bought a medium level product before. Definitely an upgrade. (The post by "Wayne" on Jan 6th, 2012 is a perfect example of this).

As for those mentioning deductibles...I have NEVER been charged a deductible. Not for a diagnostic. Not for a repair. Not for a drop off. Never. I've even called technicians out for things I thought were problems which turned out to be a "I pushed the wrong button and locked out my fridge controls" issue, or my kid "pushed some buttons and put my fridge in Demo Mode" issue, and I've still been handed my receipt showing the charges I would NOT have to pay for. Sure enough, the Master agreement covers Tech Support, which Customer Instructs fall into I guess. Perhaps some people get charged, and some people don't. From reading these posts, it looks like almost none of you have been charged for service calls that didn't end up provoking an actual repair (looking at the post about the popping fridge). Other plans and service agreements would charge you EVERY time you had a tech out there for the FULL service cost if they deemed it did not need repair. Sears didn't charge you. So it might stink that they didn't do anything to fix the problem, but at least you didn't have to pay for it. Think about how horrible it would be if you paid for the plan and then had to pay for those calls, too? That's what Warranties, Inc does (Best Buy's "Performance Plan").

For those of you folks who absolutely hate your Sears service plans, CANCEL THEM! You have the power to do so. And as stated in the terms and conditions, you have LEGAL RIGHTS to that service. If a TECHNICIAN did not give you what you have legal rights to have, then go up the ladder and complain. I doubt Sears trains their technicians to skimp you on service. It's safe to assume that, for a company that has been around so long, the small people who live within it probably train their even smaller workers to do an honest days work. It's the workers who choose to be lazy from time to time. Especially when not being watched (like technicians...). My advice for those situations of bad technicians is to go straight into a store, ask for a manager, and tell them your story. They will probably try and schedule you another appointment, but I assure you, if that one falls through (which I doubt it will), the store associates will get more and more involved with taking care of you. They don't stop til the problem is solved (contrary to the belief that they want you to just "drop" your appliance and not pursue service). This has been my experience. I've seen them give free air conditioners away simply because service wasn't doing what they were supposed to do in terms of their old one (granted this took a store manager, I think, but it still happened).

As far as cancelling goes, they give you 100% full refund period, after which is pro-rated. Your 100% refund period is the old term of your manufacturer's warranty. AKA: If you had a 1 year manufacturer's warranty, you have a 1 year FULL REFUND cancellation period where they will keep NOTHING. After that period, yes, it is pro-rated. But only on TIME, NOT on service. if you've had 8 repairs on your appliance and on the 9th repair they've finally fixed it, and they didn't give you a replacement like you were supposed to get, take action! If you're that upset about it, refund the rest of your term. Take your $1, 000's of dollars in repair expenses, call it a good investment, and refund the rest.

From my experience, when you deal with a company as big as Sears Repair Services (it's one of the biggest repair organizations in the nation), mistakes happen. Mistakes happen with every organization, in fact, but they are inflated when you look at bigger organizations because they handle more traffic. Some parts get back-ordered (from the manufacturer) due to sudden and unexpected need. Some parts aren't ordered in advance due to employee oversight. And yes, some judgements on abuse or non-abuse are misjudged (or valid, just rare).

I can tell you 100's of problems with service (and service contracts) through all the different retailers out there if I wanted to do the research, but I won't go there. I am going to tell you why I continue to shop at Sears and buy Sears products. Sears has something that I've yet to find at most retailers out there (if any).

This something is People. People I can go see on any day that will help me with a problem. Some people don't want to (commission based employee structure), but if they don't, their managers will. If my problem is that outrageous and causes me a headache or seems unfair, they will help. They will make the calls, send the emails, and even make on-the-spot adjustments or corrections if it seems fair enough. The bottom line is they will take care of me (and have before). I've shopped at many Sears STORES, and this trait is one that I often find. No matter the store, no matter the location, there is always at least one manager in that store that will sit down and take the time to get me a resolution. Whether it's a repair no-show, a late delivery, a rude delivery-man, a rude repair-man, a bunch of failed repairs, or even just a huge delay in service, they will hear me out and take care of me if they can.

Other retailers don't (usually) do this. I could stand at their "customer service" desk for hours, and I'll go through every associate in the store. The only thing I've ever accomplished is getting to hear 500 reasons why I need to call the number on the piece of paper they are pointing at, and how they can't help me. I did have one product that was exchanged, even though it was 2 days past the return policy. But when I tried to have a sound system repaired that shorted out, I was required to drive 50 miles to some repair shop that was "in the network" to drop it off. Little did I know that this place was going to charge me for all of the service, including diagnostics, take 8 weeks to complete this service, and then tell me to contact the warranty company for reimbursement. I've never had THIS type of negative experience through Sears--only other warranty companies. If one must pick the lesser of two evils, I pick Sears. The people I talk to would never send me on such a wild run-around to get something so simple repaired. I suspect the most complicated thing I would ever have to do is bring the system with me to the store and drop it off for repair or replacement (if it wasn't home service-applicable).

They own their own service, so they have some power in this matter. Other retailers don't. Other retailers contract the service out, which means the retailer themselves has very little power what-so-ever in making things happen. The contracted service company is out for profit, the same for any company, and there is no human I could walk up to talk to that might shift them out of "profit mode" a little bit and into "customer service" mode. Whether my receipt is faded or the technician simply broke my product further, all I'll ever get is an automated phone call system and some person, in India, who gives me long-recited responses to any concern I might have (vs the personalized response that says "I care").

Now granted I'm sure that, just from knowing the system a little bit, there will come a day when the people I see can't refute what the people above them have stated, which might just be that I'm out of luck. But for all the times that this has not happened, I'll say I've still been treated pretty good.

We were scheduled for repair for our dryer through an extended warranty. It had been a little over a week, and that seemed reasonable. The Sears repairman did not show up on the day of service, even if we called that day and were told he would be here. I called to find out why we had a no-show, and was told that "the labor laws in your state will not allow our service technicians to work more than 10 hours of overtime." They then proceeded to say they would call to schedule a service, at least two weeks later. I have yet to receive a phone call. What a worthless product. Now, I'm wondering if we'll see a repairman in a couple of weeks, or if we'll get another no-show on that day too!

We have all of our T.V.s and Appliances insured with Sears and have yet to have a problem with them. Over the years we have received a new refrigerator (because parts were no longer available for the old one) and recently a new stove because the seal on the oven door couldn't be replaced. The fridge was a side by side with ice and water in the door to replace an older top and bottom model. The stove was actually a $2, 000.00 credit which we used towards a dual oven convection model with 4 burners and a heating element.

All in all we're very pleased with their service. At least 3 of our T.V.'s have been repaired in the last 2 years alone.

I have problems too don't shop at sear no more I had a problem with an oven under warranty instead of fixing it they refunded my warranty!

$1300.00 Kenmore Elite gas grill bought in 2007. I called about the main burners (tubes) splitting out and there is one huge flame, not individual flames at what use to be individual flames ( out each little hole on burner tube) I explained they were lifetime warrantied since they were made of Stainless Steel. They told me I had to pay Sear Service over $100.00 to come out and verify they were bad before they would replace them. I explained that the cost of the replacement parts were around $22.00 each and there were 5 of them. I said the warranty didn't make since that it was obvious the tubes were defective and it was crazy that I had to pay $100.00 for inspection when the parts would only cost me $110.00. SEARS IS A RIP OFF! I have a house full of SEARS PRODUCTS and I will never BUY FROM SEARS again! A friend bought a Ducane grill, paid about $500.00 for it. Since he has owned it, anytime there has been a problem, he calls the manufacturer and they have taken care of him. They have been polite and curtious, unlike the evil people that represent SEARS. Since when did you have to pay a company to recieve warranty on a product they sell?

I am currnetly 67 minutes into my phone call with Sears about our "free of charge" warranty that is going to cost us $129 to start. This is the 4th transfer I have been put on hold for...I will NEVER, EVER AGAIN, purchase something from Sears. This has been the most frustrating, difficult customer service experience I have EVER dealt with. I have gotten put off, transferred, told 3 different warranty expiration dates by all three people. I'm sorry I didn't realize that "free of charge" actually meant, costs me money! Apparently my college degree is totally worthless, I guess I can't even read!

Albeit belatedly, like the others who have written before, I too have discovered the "Master Protection Agreement" is not worth the paper it's written on, nor the $159 you pay for it. After being given the run around for the past two weeks regarding a covered repair, I am now being told it will cost me $277. The attitude of the representatives clearly show this is systemic--hardly isolated or an aberration. The reasons they offer change with each representative I've spoken to. Here's my advice, BEFORE you purchase an extended warranty, just to see for yourself, contact the Sears reps at 1-800-4-MY-HOME, tell them you wish to avail yourselve of the MPA, then see what happens. For my part, I have no intentions of letting this go. Sears should be held accountable. I'll see them in Small Claims Court, if for noe other purpose than to establish a record. In addition, I intend to file a complaint with the State Attorney General's Office, so they can track such complaints, as well as the Better Business Bureau. Yes, this is all worth the $159 I paid, and the feeling of being railroaded.

I HAVE A KENMORE ELITE DRYER..MODEL# [protected]...WHICH WILL NOT RUN...YOU CAN HOLD IN THE START BUTTON AND IT WILL RUN UNTIL YOU RELEASE THE BUTTON...I HAD A SERVICE PERSON LOOK AT IT AND SAID IT WAS THE CURCUIT BOARD AND TO REPLACE IT WOULD COST $250.00...I ALSO HAVE REVIEWED MANY PEOPLE HAVE HAD THE SAME ISSUE WITH THE KENMORE ELITE DRYER...I HAVE PURCHASED MANY ITEMS WITH SEARS AND THIS WILL BE MY LAST PURCHASE...WITH SO MANY PEOPLE HAVING AN ISSUE WITH THIS I WOULD THINK SEARS WOULD RECALL THIS OR AT LEAST GIVE SOME KIND OF DISCOUNT ON THE REPAIR SINCE THIS IS TURNING INTO SUCH A COMMON PROBLEM. I WOULD LIKE A RESPONSE TO THIS ISSUE.

When you ordered the part, did you inquire as to what the warranty would be?

You are all right. Sears stinks. I think I will follow the lead and sue in small
claims court.

Cindy Madison
Mine were installed a few years ago and not only do they leak at the bottom when
they were installed but sometimes in extremely cold weather ice forms on the
bottom.

Sears installed 13 windows in my house 3 don't lock and 10 windows they installed windows 3 inches smaller than opening then put boards around. They look horrid and very unprofessional.

I am years behind the curve on this one, but I too bought a Calypso washer and dryer in October of 2002. I paid over $2000 cash for both and thought this was going to be the coolest thing since sliced bread. Instead it's been Lemonville since the beginning. Everything mentioned in this thread is something I've experienced. The machine has twisted up and shredded clothing, has made holes in other items. It leaves things smelling of mildew, especially towels. It sometimes makes the clothes dirtier AFTER having washed them! It's especially noticeable when I wash things like white sheets and they come out with holes and streaks of dirt. And yes, what in the world is with the grease stains? I too went through several pumps and I blamed myself for what was going on thinking I wasn't stain treating well enough or perhaps something really dirty had somehow snuck into the washer when I wasn't looking (like a garbage can full of mechanics rags?). I wish I had done more research earlier and had participated in the class action lawsuit. Did anyone ever get any satisfaction from Sears? Does anyone know who to contact? I'd be happy with the $500 voucher, but fear since I haven't taken action sooner my window of opportunity may have long since past. Please e-mail me if you have any encouraging news. Thanks! Christine

Abolutely agree, this washer is a LEMON! Doesn't clean clths, smells bad, breaks down! I have the warranty and they are giving me a 500.00 voucher to put towards a new one! Bought it in 2003, nothing but trouble! Why won't they replace it? I paid $1, 000 for it! I bought brown wash cloths so you couldn't see the brown spots that were left! I'll take the $500.00 if that's all they will do! I know they aren't going to replace it. The girl said that if I was part of the recall group, they would send a tech guy out to replace all THE PARTS of the machine that were deemed faulty. I said, "Take it out of here, I don't want it!"

I agree with everything that has been said about Sears and the Calypso Washer and Dryer. I purchased my washer and Dryer in 2003 for around ($2, 500.00) Since that time I've had the Repair man at my home twice for both the washer and dryer. I tried to find an outside source to do the repairs and have only been able to find a company to repair the dryer (Best Appliance Center) In Rialto, Calif. [protected]. "Sears" should be ashamed of themselves. I remember when "QUALITY" and "SEARS" were synonymous, (Sears, the first place you always thought of when purchasing an appliance). The Repairman from Sears just left my home [protected]) and (yes, my extended warranty has expired) he says my washer can be repaired for $718.36. The Circuit Board is shot, along with the U-joint and Pump. The parts have to be ordered and it will take about ten (10) days before the washer is up and running, I only get a 90 day warranty on the parts. Should I have problems after the 90 days, (well, you know the rest) The Repairman offered some advice in my search for a new washer. Stay away from Oasis, GE and Maytag. He says Kenmore is a safe bet. Yea right! He also mentioned a lawsuit against Sears because of the Calypso Washer and Dryer. Oh well live and learn. "Sears" has made enough money over the years to now be able to come to the rescue of every comsumer having problems in this area. It is "not" the consumers fault that Sears sold us defective equipment and now fails to stand behind their product. For selfish reasons should Sears decide not to do the right thing, then !SEARS YOU SUCK! Is it to late to take part in the Lawsuit?

Wow! I have had sears come out to fix my washer many times. I told them that water was coming from the bottom of the washer. The repairer told me that he found bra underwire in the machine and that I was using the wrong detergent (I use Tide he, I thought that is what i was to use) he put it back together and told me he fixed it. Now it does not work and when i called a repair guy (not sears this time, because my ext. warranty was over) and he found rust so bad that he could not put a new motor in the machine. It has been since Oct l, 2008 and it is now Nov 19, 2008, and the repair guy can't find parts to this machine. Guess who will have to buy a new washer. Now I'm worried about the dryer going out. I don't have that kind of money. Reality check-sears don't care!

does any one know if i am to late for the class action suit regaurding the calypso bought in 2001 help ...

I can't believe this. My washing machine goes into Cl whenever it starts the spin cycle. My clothes always smells like mildew and many brand new clothes have been ruined by "grease marks" all over them. I thought that it was my overloading or not getting the clothes out fast enough but after reading these several comments, I have found that this maching stinks. And that 1 comment was right. You pay so much for this thinking it is going to be the best thing in the world but nothing but problems. We have had the machine for about 5 or 6 years and the repair guy was out several times in the beginning. We had bought a display model because it saved us a couple hundred dollars so we bought the extended warranty. Of course, as luck would have it, it expired. Now we have to buy another washing maching. And heaven forbid that we don't buy a set. The dryer has to match the washer. Does anyone know of which brand is a good one?

Signed,
Finding a new set

I purchased a Caypso washer/dryer in 2003. In Nov/06 I started to have trouble with the signal LD & SL. The repair lady acts as if I am making this machine malfunction. She has been at my house about 7 times to retrieve what ever has made it's way under the wash plate. I can not wash scatter rugs, underwire bras, or anything bulky. I have waited 3 weeks now for Sears to get to my house to repair the stupid thing this time. Sears should buy all of these machines back from these consumers and let them get machines that are worth something. I am tired of having to go to the laundry mat! I paid them good money for these machines and they should make good on it! And yes I have noticed my laundry smells like mildew as well, thought it was my imagination. Perhaps I will go to Lowes to purchase my home appliances from now on.

I purchased my Calypso in 2003. This machine is constantly breaking.. Don't know how many repairs before 2007, Last year in October, November and twice in December had to call repair. Dec 28th my clothes went under the wash plate.

The part finally arrived 1/26 and they repaired it 1/29. They never cleaned it out so I had to run a wash with no clothes. Then I washed a white quilt and it came out with black marks on it. So now I am doing another cycle with no clothes.

I can 't believe the repair men would not run the cycle and clean the machine. Made another repair call and they will be out 1/31.

Had 4 pumps and motor put in. Sears is trying to say I only had 1, I threw away 2 pumps that the repairman left. They told me I can't wash throw rugs or anything with lint. Have you ever bought new towels? When you put them in the dryer...lint on the lint filter. What good is the wash machine, if I can't wash normal laundry?

Sears web site says 3 repairs in one year and they will replace machine, but talk to someone at the store or on the phone they tell you 4 repairs.. I even had one person tell
me it had to be 4 of the same part in one year. What is there scam.

Thankfully I purchased a maintenance contract which is due for renewal in March.

I did not know there was a class action suit. I am working with the Better Business Bureau.

Does anyone know i f there are any other class actions suits that I could be included in?

I have had the Calypso for 3 years. Replace the U-Joint (once), the motor (twice), the wash plate 3 times. So far since the last motor was replaced, it is working perfect for 8 months now!

You do need to take care when using the machine to not use to much detergent, which is good cause I save money that way and everything is still very clean. Have the warranty until 10/08 then will see what to do. May spend another $260 on another 3 year warranty since a new machine will cost me more.

One-Thousand dollars for a POS. Only 4 years old, started smelling like mildew and tonight it quit completely. Doesn't drain water, doesn't wash, and I suspect it is the motor controller. Will not buy another Sears appliance and neither will our kids.

National do not call program works. Better than that, once your are registered, complaints (e-mail) to the do not call program at FCC helps, and they confirm the complaint. Eventually, the unwanted callers get PROCESSED by FCC, and that kind of action can be very expensive to the rogue callers. Your browser will get you there.

best way to piss off a telemarketer:
tell them your a little busy and ask them if you can have there home phone number to call them back later.

when they say no, say: oh thats because you dont like having a random stanger cal you when your busy right?
telemarketer will usualy say yes

WELL THATS HOW I FEEL ### *click* i do this like 5 times a day to all the telemarketers :P

Re: I get the same calls every morning while I'm sleeping and every afternoon when im trying to cover up my sleep hrs. I'm pregnant and these calls make me run and rush to pick phone up and its literally dangerous for me. The ringing bell is like the phone is coming from outside Canada which make me think that may my parents are calling from back home, but these stupids are calling. I don't know how many times me and my husband in every tone have told them we r not interested but they never listens. I m facing severe sleep deficiency at night and needs to cover it during day time but they make a mess. Now i took both phone sets off and kept inside cupboard... Finally I'm free. I hate them.

I'm sure it's dangerous when you're pregnant and running and rushing. But wow, I don't know, perhaps invest in an answering machine, as opposed to endangering the life of your unborn child? Good luck to your kid, lady.

Nobody sends free money! Don't cash it, let the RCMP know. Those fake checks have nothing to do with the annoying telemarketing calls which are pretty harmless aside from someone trying to sell you insurance.

I just received a $2100.00 bank draft from CIBC in my mail today. It was sent from Ontario by William Adams by Prioriy Courier at the Post Office. There was nothing inside except the bak draft. have any of you ever heard about this? I've received no communication from anyone!

Firstly we apologize for the inconvenience, our systems are designed to differentiate a persons voice from an answering machine.

our systems like all systems are not perfect and mistakes some people as answering machines resulting in a dead air call ( this could be due to a bad line quality )

It is not our intent to hangup on people and we apologize profusely

To have your name removed you can do the following.

Option 1 send an email to (do not solicit ) dns@centennialmarketing.com

Option 2. when you speak to an agent from our company please ask them to put your number on our Do not solicit list ( this goes into effect immmediatly )

Again apologies for the inconvenience.

( we have an ex employee who is fillng the internet with flase complaints, we are working though legal channels to identify this person and should sort this out soon, in the mean while please do not believe every thing you read on here.

if you follow the steps your number will be removed.

CMG

Also, the actual telemarketer doing the calls and who owns this number [protected] is Protocol Communications. Their info is listed below, website gives contact info.

www.protocolusa.com.

In Canada, they have two locations and a bunch of other U.S. ones. The website gives you contact info.

Canada
1134 Saint Catherine Street West
Suite 101
Montreal, Quebec, Canada H3B 1H4
Phone: [protected]
Fax: [protected]

77 James Street North
Unit 335/345
Hamilton, Ontario, Canada L8P 4V6
Phone: [protected]
Fax: [protected]

I've had these unsolicited sales calls for months as well, the number displayed is: [protected] in Montreal. They don't leave voicemail msgs and even when I answered the call I got dead air for 15 secs and disconnected. After many of these harrassing calls, I called it back: the automated voice msg told me to call [protected] to be removed from the list.
I did that but still got calls. I googled "Canadian premier life complaints"
and found this link:
http://www.fcac-acfc.gc.ca/eng/consumers/Comp ... _e.asp?id=CLI10
It's an FCAC consumer complaint site that gives a name and number to register complaints for Canadian Premier Life and Legacy Geberal Ins. Co's.

I called it and complained about the calls and asked to be removed from the calling list. He appologized and said he would expedite removal of my number.
We'll see.
========================================================================
++++++++++++ Here's the info from the complaint website +++++++++++++++
======================= GOOD LUCK ======================================
Complaint-handling process for:

Canadian Premier Life Insurance Company
Contact:

Mr. John O'Hoski
Assistant Vice-President and Assistant Secretary
Chief Counsel and Chief Compliance Officer
Canadian Premier Life Insurance Company
80 Tiverton Court, 5th Floor
Markham, ON L3R 0G4
Telephone: [protected]
Fax: [protected]
Email: johoski@aegonusa.com

FCAC makes every reasonable effort to ensure the accuracy and completeness of the material placed on its Web site. If you find any information that is no longer valid, please contact us.

I worked at Sears and it takes upto a week for the DNC numbers to get distributed through out their call centers so you can expect the calls to stop after a week.

They have 30 days to comply legally.

Some of the info on the company is wrong or outdated, the [protected] number is not theirs, it belongs to an Ontario company. Nor is the 866 number which belongs to an insurance company.

R. desousa no longer works there for several weeks now and the www.piac.ca link has nothing to do with this company.

I'm an employee of CMG and I know they don't aim to upset people so if you want your number removed, call the main line listed above or e-mail (dnc@centennialmarketing.com) with your full phone number including area code and they remove the number asap from all calling lists.

I am in the same situation and will filing a complaint to Better Business Bureau and Consumer Affairs. Thanks for sharing, thought I was the only one suffering

To whom it may concern:

My wife & I bought a Whirlpool ET25DMXDW01 model in 1998. We have always bought Sears appliances.

We had the the usual maintenance service over the years and we have paid for Sears extended service ( on and off) for several years.

We also have other Sears appliances (washer & dryer etc.).

We have been very happy with the Whirlpool refrigerator and we still use it and is in very good condition.

Almost 10 months ago, the handle for the bottom right drawer (crisper pan) broke and we requested Sears to replace it inorder for us to use the set drawer for fruits and vegetables as we are not able to make usage of that drawer.

Today, I have accumulated several pages of transactions with Sears Home Central to no avail.

We have had the longest run around one could possibly imagine.

We have had several technicians come out to write out the same order several times.

We have dealt with many service reps at Sears Home Center and they have always told us that the problem would and should be fixed and if the replacement would not be available the policy requires them to replace it with a new refrigerator. After many months, my wife handed this file over to me.

Once again, I began my request from the bottom and all the way to the executive line (as they told me).

Finally, they had acknowledged that the replacement was no longer available and forwarded me to another division.

Tel: [protected] (very difficult line to talk to someone...) After many hours of waiting on the tel. I have spoken with Ms. Chris and Ms. Marilyn... again to no avail.

Last I spoke with Ms. Marilyn advised me that the part was no longer available and that Sears was not interested in replacing the refrigerator which totally contradicts my extended service with them.

What am I to do? Can you help us?

Sincerely,

Arlene & Sabi Kent

We bought a dishwasher last year after waiting 10 years to be able to afford and install one. It hasn't worked properly since install and now erroring out part way through the cycle. Called Sears for repair on the service plan we paid hundreds of $ for, had to wait a week for first available appt. Technician cancelled day of service, had to wait another week, I called to confirm that he was coming, never showed. Lied about saying no one was home when he came and when I called the next day to complain to our local store the call record had been CHANGED to read that WE cancelled the service call. Of course the next available appointment is another week away - 3 weeks and counting. Foolishly purchased a refrigerator in June.. We had them check before making the purchase to confirm it was in stock and they assured us it was, though it would still be 1".5 weeks before delivery. You guessed it - cancelled the day before. Big surprise - not really in stock, sales tactic. Had to wait another week;. Really bad taste in my mouth. Really sorry I gave them thousands of dollars of our hard-earned money. Never again.

Delivery customer service reps. can't understand most of the time - can't speak English well. Appliance was delivered broken, had to reschedule delivery for next day. Gave Sears my cell phone to call so I can make sure I'm home for the delivery. They called wrong phone number and thus I missed the delivery etc. Sears doesn't understand that people have to take time off from work when appliances are delivered! I spent 40 minutes on the phone to someone who couldn't speak English well trying to get a supervisor. Finally I agree to have the supervisor call me even though I know they won't! If you can, try and buy your appliances somewhere else. Saving a few dollars is not worth going through Sears!

We bought top of the line Sears products in January 2006, Washer, Dryer, Dishwasher, Refrigerator, Technicians don't know what they are doing so I stopped calling. Waiting to buy a better brand.

They came out to fix washer at least 4 times in the first year. I wrote and called the CEO and they chose not to respond to me.

Don't buy Sears products, I will never make that mistake again.

We bought all top of the line Kenmore Elite~ all Garbage!

My $850.00 dishwasher got stuck between cycles. I called Sears repair and he used a Star Wars light show toy to analyze the problem. He said, "don't try to use the dishwasher, it needs a new "board" This will cost another $429.00 in addition to the $65.00 show up fee.

I was mad. I found out from a Home Depot Appliance salesman that all it was was that it was stuck in a cycle. "Just run the whole cycle through again and it ill clear itself."
It did and It runs like new.

Now to get my money back. That is impossible. SEARS repair knew that the machine was fine, and that is why he told me not to use it till he gets back with the part. Also found out that on the more expansive machines the major parts are waranteed for life.

DON"T Call Sears repair.