Sears Brandskenmore elite refrigerator

G Jul 10, 2019
This review was posted by
a verified customer
Verified customer

Hello as this person I have been owner of many Kentmore devices for generations in my family ... and it is so sad to see how the Sears company to which my family consumed so many times now, act in that unprofessional way, we buy a product knowing that it will not be eternal but that it will last at least 5 years, not nearly 3 years; but I did not want to be in agreement with the person who said that it is a piece that does not work, I did not want it but I will have to be a piece of crap ... but apart from that we buy protection and they do not want to make it valid, they want it to come a technician to validate your rotten food, why they do not believe you and that you take pictures, and then you make a list, and then, that the first technician comes and tells you I can not do anything, and calls someone and says he will come a technician. when ? After I leave and it never arrives and they do not tell you what the next step is, I call again 45 minutis waiting to be transferred from one place to another ... finally another appointment for another technician in 1 week, start the expense eating out more the gasoline etc ... comes the 2 technician opens the back of the refrigerator and measures the compressor pressure and says this is why it does not work we need to change the compressor, order the piece ... waiting for the piece to arrive, another week the piece arrives .. I communicate, another week for the next appointment of the technician ... the technician arrives of course 7 or 10 minutes before 2p.m. When it was supposed that I would arrive much earlier ... because he had to go to eat he feels his stomach laughs and tells me why that is the Law ... and I lost my whole day ... I hand him the piece, and he tells me and the other piece, that another piece, that's the only thing that came ... he says i need the other piece and I say do not know .. he calls the center of parts and they tell him they did not send because they do not have it ..and he tells me again like in his first visit to make time (I do not know how they charge their time but they lose him) he knew that he did not have the piece he just lost his time and made me lose my time .. He starts making calls to see if other colleagues have him and he did not succeed ... and he starts cursing in my garage using the word F ... and cursing ... and I did not know why and how I was bothered by his behavior speak to the customer service and she tells me that he has to try to find the piece but that she could see that they did not have it in the sidtema and that it was not available and that they had already or 10 days and it was possible that they would not have it, and he tells me not to worry about getting my food back, and that there was a protocol to follow, 21 days and after that time, the unit would be replaced .. Now they tell me that the technician said that he repaired the refrigerator when he left my house, that's not true I was talking to the customer service and they knew that the piece did not arrive, how could he repair it that day if the piece did not arrive and the I then called the parts department and they told her that they did not have it ... but the Searspabebefit service department. They throw the ball to see if we get tired or not and not only that he also believed what the technician said, and now they want me to pay $ 99.00 + for another technician to come to see the refrigerator and do not want to replace the unit, finally the piece arrived not exactly when we left for the week of 4 July ... And now they tell me that my protection expired and they say they can not and they will not do anything ... No matter what; 1.- The refrigerator broke down a month ago within the protection plan. 2.- I did not make the appointments with a week of time apart ... and 3.- How can you believe the technician that he repairs the unit if I do not get the piece ... you judge right now from 11 a.m. to 4:47 p.m. trying to get an answer or help but I only had people who when they stopped being nice they hung me to be exact 3 people .. All my time and money We have spent and apart to support their unbelievable professional ethics ... but that if when you go and buy not only expensive devices like my refrigerator of almost $ 3000.00 + this and that and the other of course the protection, there if there is a lot of kindness and everything They say yes to everything .. But now I am in agreement with that person again worse experience of my life and also disappointment. ..not like the old Sears .. THE WORST QUALITY IN ALL ASPECTS very unfortunate. If someone has the same experience and can give me some suggestion, I would really appreciate it

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