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Sears
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L
6:17 pm
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Sears - not available for three months

Ordered a table in November to arrive on December 9th. Showed up as "in stock". Still calling to see if it had arrived on Deceber 17th and claimed it was on its way. Suddenly shows up as "arriving in March" a week before Christmas. Too late to get another give to the recipient. Unbelievable - talking to someone overseeas who claims that it is the manufacturer. But they have my e-mail and my phone number and no notice. Too late to possibly get a Christmas gift. This was a major gift. Will never trust Sears again.

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J
6:31 am
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Sears - bad products, bad service

I purchased a Sear Elite Dishwasher 12.5 months ago. I bought in store and have a 12 month warranty, online 24 months? The machine stopped working after 2 months, repairman scheduled visit 7-10 days, part 6 weeks - was told these machines keep in a job? 2 weeks after warranty ran out the same problem, I have to pay for repair and go without a dishwasher over the holidays. Sears rejected my product review, has not called back and basically does not want to know me. I will never deal with them again and despite the high cost I may just have this 1 year old machine removed and get a model that works from a retailer that supports the product. I thought when I shopped at Sears they sold solid goods and backed there sales - this is NOT true. Stay away from Sears I will.

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10:49 pm
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Sears - missing item in delivered product

I placed an order on 3rd October, 2.5 months ago. This was for a 4-piece dining set I received 4 packages at my address in UK. 3 benches and 1 dining table. After opening all the packages and trying to assemble the products I noticed an item for one of the benches is missing hence I can't assemble the 3rd bench.

Since then I have tried to get sears to get this piece from vendor and send it to me(its only a small wooden piece identified in the installation leaflet for the bench supplied by supplier).I have called many times, also have emailed them many times, they don't provide any number for their management team and the customer service doesn't care at all. I am kept on the phone for 30-45 minutes each time and they say they will sort it out each time, also all emails i sent is responded by: our management case team is investigating this and will reply in 3-5 working days but this has never been done, this 3-5 days is now well passed and I still have not got any answer. this is really bad and i cant do anything and am totally frustrated. nobody answers, this is embarrassing that companies like this could continue their fraud act of business so freely and with nobody answering the customers.

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3 comments
V
Feb 27, 2014 3:41 am

I wish I checked this board before placing an order with them. Good luck to you and other sears international victims.

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K
Nov 21, 2013 8:56 pm

Sears International is simply a scam. There is no way to actually reach them, they respond with the same form email that simply send you in circles and you can NEVER NEVER EVER REACH A HUMAN BEING. They simply suck in service and they WILL STEAL YOUR MONEY. DO NOT, I REPEAT DO NOT EVER DO BUSINESS WITH SEARS INTERNATIONAL NOR SEARS PERIOD.

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Sears - parts prices

Kenmore Side by Side Refrigerator Model #106.57362703 bought in 2009 for around $550 to $600 and an little over a year later the dispenser housing that the arm hooks to that you push on to get ice broke. I checked online for the housing and found that it had been discontinued by Sears. I called Sears and asked about the part and they told me that the part was a part of the door and you have to order a new door. I told them that it wasn't true because it was held on by 4 screws and could easily be taken off and replaced. He told me that the only way to get the part was to buy the entire door. I asked for the price of the new door and they quoted me $537+. Sears took it upon themselves to discontinue a $40 or $50 part so they could charge the consumer almost the price of a new refrigerator for one part. I will no longer do business with a company that rips their customers, claiming to have high quality appliances, and that you have to pay the price of a new appliance just for a part. This statement is proven by discontinuing a low dollar part and requiring consumer to purchase high dollar part.

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1 comment
J
Dec 12, 2011 12:44 am
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Check the label inside of your frig~It may say Kenmore but you can bet it was made by someone else.After you find the manuf.Google parts~j

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D
2:14 pm

Sears - unfair business practice, deception, fraudulent practice

Sears installed a central Air Condition and Heating unit for $11, 000.00..on May 17, 2010. Sears contracted the installation. The job was so poorly done with wires hanging from the attic, old parts used from the old unit, trash left in the attic, ducts were not changed, new vents were not installed and air leaking pipes were taped on the inside unit. Asa Hoffman and Daren Black and Shakell Malik were notified. Another contractor was sent out to correct the installation. The first week in June the unit stoped working for three days before Mr. Hoffman replaced the thermostat in Houston's hot weather. Also wires installed on the outside unit. June 25 the unit stopped working for four days before Sears sent the contractor to repair. Another thermostat installed. July 04, the unit stopped working for four days Shakeel Malik called. He stated Sears didn't have emergency service. Thermostat replaced once again. August 13, unit stopped working for two days and thermostat replaced. August 21, unit stopped working for two days Asa Hoffman called no answer. September 6, unit stopped working for three days. The unit stops working for at least two hours a day. September 9, thermostat replaced unit still didn't work. September 10, new thermostat replaced, electric out side panel replaced, rewired furnance to outside unit. The unit will not work on the set temp. AIR SIMPLICITY is the service company 281-353-4100. We have asked Sears to get this unit out of my home since May when the original problems happened and return all the money paid on it. Asa hoffman and Daren Black refuse. Compensation was promised but not provided. The old air unit I owned worked. We do not want this unit going into the winter months. We are not sure that the heating unit will work. This air unit will stop at any time. Sear didn't at any time send an inspector out.

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T
Jan 06, 2012 8:58 pm
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WOW... Exactly similar ...but our problem is still ongoing with Sears. I have complained to the State House Board of Contractors, Ordered a new AC/replacement system in February 2011. Have had a change of contractors, wrong equipment sent, pipework not connected, electrical surges, cracked ceilings, many many missed appointments, our home left insecure by contractors. City inspector ...well I know him on a first name basis now having had at least 4 visits. Promised a "project manager" to guide you through the job at every stage...Well he must have been the invisible man...never heard from him or seen since. One Manager came from Sears and we supplied him with duck tape!
NO AC ALL SUMMER (the warmest for100 years) Job said to have been competed on the 9th DECEMBER 2011 '''still do not know if the AC works!"
This week a manager from Sears said we should have purchased 2 window units during the summer which we could have claimed back the money from Sears! That just about says it all. They have offered just above $300 dollars off the job based on the fact that ' an average AC system should last for 20 years ..so Mr and Mrs customer... break that down, , , , the cost of the job divided by years and then down to a weekly rate ... multiply this by 39 weeks without AC and heating in that side of the house and there you have it ...Their total offer of compensation! I don't think so, what an insult

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9:41 pm
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Sears - restocking fee

Purchased a blu ray at Sears on a Monday and returned it Wednesday, just 2 days later. Although no metion of the return policy or any stocking fees was mentioned at the point of sale, I was charged a 20% restocking fee and was charged tax on top of that! Sre the return policy and info is printed on the back of the receipt but that is AFTER purchase. Shame on SEARS for failing to advise on that while they're trying to get you into a service agreement when you buy! Been a loyal customer since 1971 and will not buy another thing from SEARS again!

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M
Dec 07, 2011 10:02 pm
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a lot of companies charge a restocking fee for electronics. If you are going to boycott Sears simply for that reason, you need not chop at Target or Best Buy either, to name a few.

The main reason for the fee is because so many people buy electronics, such as cameras, with no intention of keeping them. Instead they buy them for special events like vacations, and then return them when they get home.

Not o say you did that, but blame your fellow man for the fee.

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J
6:11 pm
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Sears - nightmare with schedule and very bad workmanship

very bad experience across the board, no time line in sight to finish the job, there is no set work schedule, workmanship is below grade, very poor, leave messes behind, damage your property and leave without telling you! if you try to show their mistakes, they starts excuses like the hack job contractors! You'll spend a lot of money with them just to buy worries, uncertainty. Sears is just another dirty and mean contractor company. If you see a high pressure salesman from sears, run the other way!

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11:05 pm
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Sears - portable dishwasher

We purchased a GE portable dishwasher from Sears in Dartmouth in Feb 2011 and it flooded the kitchen after about three uses. After waiting two weeks for a tech, we were given the most outrageous reasons including using too much detergent, too much rinse agent, rinsing the dishes off before loading, NOT rinsing the dishes before loading.

Since then, we've had four calls and three different techs, none of whom know what's wrong and they don't care. I'm told that Sears has fired a lot of mid managers and service reps so its no wonder service is poor and slow.

We are now awaiting a visit from a tech who has to confirm that the unit is beyond repair before Sears will replace it. That means we've been without the machine for two months waiting for servicemen. I'll have to get the flooring people in to see if the flooding episodes have damaged the sub-floor.

The last call lasted 24 minutes while I was continually asking if I minded waiting. I suspect the call taker was talking to other customers during those intervals.

Do not buy anything from Sear that has moving parts - my ride on mower need a new battery after about 5 hours of use!

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8:53 pm
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Sears - missed repair appointment

I have a dishwasher that I bought from Sears seven years ago. It broke and I called Sears for help as they have always been good before. They convinced me to buy a service protection plan and told me they could come out almost two weeks later. I figured it was worth the wait and so I scheduled the appointment. I took today off of work. However, when I got home last night, I found out that Sears had come yesterday instead. When I called Sears, they repeatedly told me that it was not their fault, that they would be happy to have someone come out on the 12th (almost a month after my original call) and that if I wasn't happy with that, I could certainly cancel my service contract with them. I am so angry. I am a teacher. I have limited time I can take off. I had to arrange a sub. Tney have been rude, unhelpful, and completely unwilling to rectify their mistake. I will never buy a Sears service contract again. Why would anyone. What kind of service is that, that you have to wait weeks for them to show up and then they miss their appointment, and then it's all, "Oh, well, there's nothing we can do." Where is Sears' customer service? It's no wonder the company is struggling. There is no pride in the brand and no appreciation for customer loyalty and no responsibility for their mistakes. I am disgusted.

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6:02 pm
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Sears - reconditioned (new) elliptical broken and they can't (or won't) fix it.

Letter to CEO sums it up...

Dear Mr. D’Ambrosio,

Five weeks ago I purchased a Sole E35 elliptical machine from the searsoutlet.com website. I made this purchase based on three factors: price, location and condition. The elliptical was shown at a good price and in my area – only a short drive away. The condition of Reconditioned(New) was the most influential factor in my purchase decision. According to the searsoutlet.com website, Reconditioned(New) is described on the website as follows:
This can be new product still in box, or new product out of box that was returned. Product has never been installed in a customer's home, and may have some cosmetic damage. New product warranty still applies.

I picked up the elliptical from the store in Joliet, IL the same day that I purchased it online. It was loaded into my truck and I left. I got it home and into the house and immediately wanted to try it out. That is when I noticed several things wrong with it most notably that the power incline didn’t work. I found the contact for customer support on the searsoutlet.com website and sent an email outlining my concerns. After several attempts to find my order information, they responded with an appointment for a service tech to come repair the machine.

The first tech arrived a week after I picked it up. He was reluctant to do anything saying, “It’s a lot of work.” I urged him to see what he could do. He looked over my issues with the machine and made a list of parts that needed to be ordered and left.

It took two weeks before all of the parts arrived and another service appointment was scheduled. I requested a different tech since the first one seemed uneager to do his job. The second tech was very helpful. In fact, he recognized this exact machine from the Joliet store that he tried to fix six times. He spent a little bit of time on it replacing a part that he was unable to get while the machine was at the store. But in the end, he was unable to get it to work. In his notes on the repair receipt, he wrote: “Unit should not have been sold. 6x attempts at store to repair. Unit should be replaced.”

I sent a follow up email to the same contact as earlier and relayed what the tech had said and that I wanted the elliptical to be replaced. They responded saying that I should take it back to an outlet store to pick out a different machine. I’m not willing to do for a couple of reasons: 1) this elliptical is 200+ pounds it requires several people to move it around. It took 4 guys including myself to get it into my truck. I cannot just toss it into my car and bring it back to the store. 2) I bought a Sole E35 based on reviews of this and other machines. To pick out a lesser quality machine is not an option.

Since it is still under warranty I emailed back saying that I wanted this machine to be fixed or replaced with the same model. The scheduled another service appointment for a week later.

When that technician arrived, it was the same tech as the first time that came the first time and said, “It was a lot of work.” He said that he cannot fix the machine and it should be returned.

After that, I called the 800 from the email contact and was transferred around for a while and finally ended up at the store where I picked it up. They want me to bring it back to them for a refund. Again, I'm not willing to do that because it was sold as Reconditioned(new) and has a warranty. I bought it sight unseen on the searsoutlet.com website based on the reported condition of the machine. I want it to be fixed, which the technicians says is not possible, or replaced. I should not have to pay for a new machine to get one that works, when I was sold a machine that was supposed to be working.

I talked to Dan - Home Improvement Manager - at the Joliet, IL store. He wants me to bring it back to them for a refund. He compared my purchase to that of a used car. This is very insulting! When you purchase a used car, you know you're buying a used car, because it is advertised as such. When you purchase something that is Reconditioned(New), you expect it to work! He also said "I would never sell something that I know to be defective." This is a lie! Here's why: 1) One of the technicians that came to my house to fix it was the same technician that tried 6 times to fix it in the store. The technician put in his notes "Unit should not have been sold. 6x attempts at store to repair. Unit should be replaced." 2) There are 3 clearance tags on the unit all stacked on top of each other. The top tag shows the price I paid for the unit. When I peel that tag off to reveal the one below it, it shows "incline not working." These tags also state the machine is "Used" which is not the condition that was disclosed on the website.

While dealing with this issue, I have seen numerous reports on the Internet of similar situations of deception and selling of broken merchandise. This is very disturbing to me, as I have always had good service from Sears. In the past, I have purchased large appliances, large toolboxes, a professional power tools, handheld power tools, hand tools and I have 3 Diehard batteries in my boat all from Sears. I’m currently in the market for a larger French door style refrigerator and this experience will definitely make me re-think where I make that purchase.

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K
12:49 am
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Sears - washer f1 error code

I have been experiencing the very common F1 error code on my Kenmore Elite Washer, 110.27052602, for a couple of months. I've been researching the problem for a few weeks and what I've found is very disturbing. There is a recall for Serial numbers up through CTxxxxxx but the problem is very common through at least serial numbers starting with CUxxx. Unfortunately, I have the CU model, specifically CU1570340. There are hundreds of complaints, possible DIY solutions, which I've tried, and many people that are frustrated with the recall status. The issue is a failed circuit board, one that costs nearly $300 with the service ticket, nearly half of the cost of a new washer. As proof that the problem persists through additional models, my units circuit board number has been replaced with a new model, an upgrade to fix a known issue, from the failed W10112113 to W10189966. My board is also present in other units for which I believe a recall is available. Now, I'm a bit frustrated. I've been a long time Sears fan, from several Kenmore Washers, Dryers, and Sears Grills. This kind of abandonment is unacceptable. I've determined that I've spent nearly over $200 a year for my washer (amortized value), and I would probably be better off buying a new one rather than paying an additional $300 for the service call. In the end, I would like Sears to stand by their product, offer the parts necessary to fix obvious design flaws. Something this expensive should not fail in just a few years, and they shouldn't be failing all over the country...builder grade products have lasted me longer. I am very disappointed in the responses I've received. Sure, they've been polite, but they haven't addressed the issue.

Forget the Kitchen upgrade, that will be going overseas.

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5:10 pm
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Sears - wrongful termination

I am writing this because I truly feel I was wrongfully terminated by sears holdings corp. at the KMart store in Dover, NJ. I am a warm-hearted, caring, helpful, reliable person who loves children, animals, plants and flowers and just about every living thing. I have an appreciation, love and respect for all of nature and always have. On Friday September 30, 2011 I was terminated from KMart by their "security" company for rescuing some plants from the trash. They were thrown away and not wanted, and being the person I am I rescued them.
Without ANY permission or approval of any kind from any of the managers, I was hauled into
the office, forced to write things against my will that made me look and feel like a criminal, before they would even listen to my side of the story, and then they "verbally forced" a manager to fire me who DID NOT WANT TO FIRE ME and made it perfectly clear. Yet, this security company that KMart in Dover employs had the "sole" power to fire me against the will of the managers and I didn't even get to tell them my side of the story. Anthony White, Clive, Michael Cowe (I don't know the spelling, but it's pronounced "cow"). They considered it stealing that I rescued the plants from the trash and said it was against company policy. I never knew that because they never told me that or even gave me a copy of the policies or a handbook. If I knew that, I never would have done that. I offered to pay the $66.51 for them but, they wouldn't allow me to. I rescued those plants the same way I would have rescued any living thing from the trash, whether it was a baby, an animal or a plant. To me it's still a living thing as any true plant lover can attest to. I like my job there and I appreciate the managers there but they had absolutely NO SAY as to whether or not I was fired and I wasn't even allowed to talk to them to tell them my side! What kind of tyranny is this?! Thank you.

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4 comments
A
Jun 28, 2014 10:50 am

They still should've let her explain and pay if she was willing!

D
Nov 23, 2011 8:12 pm
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When you say "rescued", you really mean, you took them home without paying for them.
You are not allowed to do this. Once they are not available to be sold to the public, and they are either thrown out or put in where damaged items go depending on the item and store policy.
It is against store policy and it is stealing which is a fire-able offense.

M

If you can't figure it out yourself then you are not smart enough to work there

M
Nov 23, 2011 5:25 pm
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they are probably concerned about what other items you are going to "rescue" from the store.

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3:21 pm
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Sears - service

On July 18, 2008 I purchased a craftsman 42" professional series lawn tractor. In May 2011 I noticed the front tires were out of alignment. I called to set up an appointment. On May 18 a technician came and said he did not have all the parts to fix my mower and he would have to order them. He said it would take 10 days for the parts to come in. On may 30 I called to find out the status of the parts order and was told the parts were on back order and they wouldn't ship until June 1st. I was not contacted about this. If I wouldn't have made the phone call I wouldn't have known. I was cleaning out the garage and moved the tractor when the front axle completely broke in half! I immediately called to have the broken axle added to the work order. They assured me that when the technician came out he would be able to fix the mower. On June 23 the technician came out and said he didn't have an axle and he would have to order the part. It took a total of 43 days for the mower to be fixed. Now here it is November 2011 and my front wheels are out of alignment again. On November 1 a service technician came out to my home and said the reason the tires where out of alignment is because I hit something. My wife was home and she said nothing was hit. The technician proceeded to get in an argument with her and left. I called and complained and was connected to corporate - David Williams. I said this was unacceptable and nothing was hit. Another technician came out on November 10. He also sated that something was hit. I tried to call David Williams back but every time you call it goes straight to voicemail. I finally reached him and he said Sears was not going to fix the mower even though I have an in-home warranty. Now I have a useless lawnmower sitting in my garage. Please, whatever you do, do not buy a Craftsman lawn tractor. Even if it is a professional grade! I have included pictures of the broken tractor from the first time. I will never shop at Sears again for anything!

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6:03 pm
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Sears - stay away from these place

I have a Sears Oasis hp washer, which is about i 1/2 years old I paid 800.00 dollars. The control panel had malfunctioned and I called Sears and complained. I was told That I could pay for a service visit, which will cost me over 200.00 dollars. I complained about the age of the washer and was told that the're sorry, I would have to pay the price of the service on a washer barley over a year old.A cost of 25% of the washer. A fine way to treat a senior citizen once you get their money, and they expect as a consumer to be treated fairly. Even a discounted service would have been fair for the age of the washer. But they already got my money, so why should they.

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10:48 pm
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Sears - double charged

Julio j bautista mastercard 0117
I'm disputed a double charge on bj's wholesale club $59x2=118 and best buy as $75x2=150.20. I'm very disappointed of this error which cause to be over the limited, I had been charged for what I hadn't signed. Bj's wholesale club total amount $59 and best buy total amount $75.10.

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Update by Julio80
Nov 17, 2011 4:20 am

They dropped thecharges

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M
12:20 am
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Sears - poor customer service

I too am very disappointed with Sears. I purchased a Kenmore refrigerator in August. The fridge was in the clearance section but I was told it was brand new and that the previous purchaser decided against the purchase and returned it. In fact all of the packing material was till on the unit. When I received the fridge, the icemaker didn't work. I called Sears and 6 service calls, at least 12 hours on the phone, 8 hours of missed work, 3 new icemakers, 1 main circuit board, and two damaged freezer doors later I still didn't have ice. Half way through the process I tried to exchange the fridge for an identical unit, I was told I would have to pay an additional $400 to get the same brand new fridge I had. As my 90 day return period was nearing the end, I called Sears to have them take it back. They came and got the fridge. 4 days later I called about my refund and was told it will take 7-10 days to get my refund and that if it didn't show up I would need to go to the store and have a sales person submit a help ticket. This is why I Sears has lost my business, along with anyone else I can persuade.

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4:15 pm
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I have a kenmore elite washing machine that is only 3 years old. The inside of the washing machine is rusting and the enamel is peeling off. The 1 year warranty is expired . Has anyone else experienced this . What can I do to resolve this issue.

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4:04 pm
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It is impossible to overstate how bad the customer service is at Sears. I've been very patient, did things the correct way by calling their service line and waiting over an hour etc etc. Repair people who were supposed to show up and didn't, hours on the phone with them trying to get them to fix my new dishwasher. Four or five service calls later (they...

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6:29 pm
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Sears - high pressure sales tactics

home and furnace described as terrible, action must take place immediately or face devastating consequences on a biblical proportion. quite unbelievable, the price went up and down as much as his theatrical performance, apparently every, thats EVERY, other plumber and heating firm in Alberta is not to be trusted and are poor at their jobs. sears to the rescue however 'cause they do it properly, for twice the price it should be. do not be swayed, there are legitimate companies that will do exactly the same job to the same standard for the correct price.

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3:29 pm
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Sears - delivery - service

Bought 3 appliances from Sears towards the end of 2010. We had a better price from an appliance store next door (Goemans), but went with Sears due to reputation. I figured I'd pay a bit more for the Sears service reputation. What a mistake that was. We had a kitchen renovation going on at the same time, so it was important to coordinate delivery of the appliances. We weren't told at the time, but the fridge was back-ordered. We bought the appliances (GE Profile) and had a delivery date set up. We got a call a few days before the delivery informing us of the fridge being backdated. With no choice (cabinets were sized to accomodate that fridge), we had to accept the delay on the fridge.

The dishwasher and stove were delivered. When our installer went to install the dishwasher, it was leaking. I called a repair man in (took some convincing to get him to come the next day instead of the next week like originally setup). Apparently, factory didn't install a key part. He had it, and simply gave it to my installer to put in. No paperwork, nothing.

The fridge was pushed back even further, and didn't come in until mid February (6 weeks after the dishwasher and stove). At least we got some compensation for the delay.

The stove developed an issue with a loose handle. I had to call a repair man in and he did fix it.

The fridge started making a god awful noise around summer time. Turns out the fan behind the crisper drawer developed ice and the fan blades were hitting the accumulated ice. We have never used the crisper drawer (express chill) feature, so ice never should have formed in the first place. A repair guy came to take a look. His solution was to run express thaw to melt the ice, and he told us to keep an eye on it and call back if it happens again. I told him that was not acceptable. We have already been keeping an eye on it and called for service. Ice shouldn't be forming there if the express chill feature isn't even being used. He then reluctantly called to speak to someone for guidance, and didn't get a hold of anyone. He said he'd call me the next day to let me know what he found out, but never did.

I found out later that parts had been ordered, but that they were back ordered. An appointment to replace the parts kept getting pushed back multiple times. In the mean time, our ice maker broke. The flimsy plastic piece that checks ice level broke off (probably when we use the crushed ice feature), and ice kept getting produced. We had lots of ice in our freezer! I called in and told them to also add the plastic part to the service order. I was being helpful in trying to combine two service calls into one. That was a mistake.

A repair man finally came, and did nothing because the wrong ice maker part was ordered. So he ordered a complete ice maker (not just the broken plastic part). I'm still waiting for this fridge repair to happen.

So in review, I purchased almost $6000 worth of GE Profile appliances. The dishwasher had a missing piece (I won't blame Sears for a factory issue). The stove developed a loose handle. And the fridge took forever to be delivered. It developed issues with the crisper drawer and ice maker. And it took forever to order parts for a brand new fridge.

Oh, I also got a call the other day from Sears' customer service department asking if I wanted to purchase an extended warranty on a dishwasher. I told them I purchased the dishwasher in Jan of 2011 with the 5 year purchase protection (extended warranty), and that they must have been mistaken. The lady then checked my file and said I have two dishwashers on file, one purchased in Dec 2010, and the other in Jan 2011. I asked her if it makes sense for someone to buy two dishwashers within a month? Despite all of this, she kept insisting I had two of them and asked again if I wanted to purchase the extended warranty!

Whatever warm and fuzzy feelings of security I had regarding Sears service is gone. They are completely incompetent. In the future, I will only consider Sears if they are SIGNIFICANTLY cheaper on their products than the competitors. Unfortunately in this day and age, good service is very hard to find. Just like the corporations only care about the bottom line, it would be wise for consumers to do the same.

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+1 847 286 2500 +1 800 665 2127 More phone numbers

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www.sears.com
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