The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears 1-800-4-My-Home — poor service
resolved to the customer's satisfaction
I have had problems on several occasions now with sears 4 my home service. Today is no exception. I set up an appointment for the morning with my taking off of work. The service person does not show up nor call. Last week i had an appointment set up for the same problem. Nobody from sears called. Finally i called and found out that i would have to reschedule, because the service tech assigned to me called in sick. I don't understand how a large organization can schedule, and not have other techs available, when one tech calls in sick.
I have also had problems with a tech coming out on no less than 3 - 4 occasions and replace the same part, when it did not fix the problem. On top of that, his people skills were very lacking. Finally, i got a different tech, who fixed the problem, which did require replacing a more expensive part in my washing machine.