Sam's Club
reviews and complaints

Who cares! get over it! If you dont like it dont buy it. Next time check the label before you buy it if your just going to complain. That is good chicken salad!

I bought rotisserie chicken salad from Sam's and 1) it came in deli packaged container like a regular salad and 2) the ingredients only list chicken and traditional dressing PERIOD, 3) I spoke with the deli department and there is only CHICKEN and dressing in the chicken salad. Go get a life and stop posting false comments.

I work in a Sam's Club and see 30 to 40 chickens come of off spits daily. They go straight into chicken salad.

listen CRAPnemesis, you make a living off arguing? hows that treating you? .. ###ing loser. get a real job. of course i dont starve myself for ghana, who the ### would that? maybe your taking the comment a little to literally so let me clear things up for you and slowwwww it down since i guess they didnt teach you ### at whatever school you dropped out of to argue for a living. its not just ghana, kids everywhere dont eat everyday and there are people out the who are fortunate to eat 3 meals a day and yet thats not good enough because they have to sit and complain about some premade ### they bought a sams club. this ### is lazy and complaining about imitation chicken. you and this person need a reality check. that whole reply just shows how much of a ### you really are so im not going to say more. you did all the work :)

Listen mwarz if you think you are going to get some kind of back and forth argument from me here over Sams Club's ### meat you are crazy, you would never win anyway, I make a living off of arguing...so go to hell or go to Ghana you crazy ###. If you think your comment about starving kids in Ghana was not dumb...sorry, I really do not know what it had to with imitation chicken but whatever. I bet your are not starving yourself for the kids in Ghana. If you are so concerned about the starving kids in Ghana; get off of your ###, off the Complaints Board and do something about it! You have had or have more than one account here. Do not bother replying back because I will not read it. You will be talking to yourself. Use the time it would take you to TRY and say something smart here back to me and invest it into the starving kids in Ghana. Instead of feeding trolls such as you I will feed the starving kids in Ghana too, will that make you feel better?

crapnemesis... you dont think i realize? well you thought wrong so in fact your kind of dumb. if you have any type of allergy, then you should read any and all labels, especially already prepared food from a huge wholesale chain such as sams club. is it that hard to turn the jar around and read the ingredients? it is unnecessary to have it in the front. if this person was concerned about the ingredients or allergies she would have read the label beforehand. she was a little more upset that it "tasted different" and that it wasnt real chicken.

mwarz...I do not think you realize that people can die from food allergies...so your comment is kind of dumb. I do not think OP was upset about it being imitation chicken but rather the fact that it being soy based should have been on the front of the jar. I agree with Brenda that people with allergies should always read labels.

this is such a heartbreaking story. im sure the starving kids in ghana would be devastated that their sams club chicken is soy based, you know since they get to eat gormet meals everyday and all.

I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos. I input my credit card information and the billing address was declined. I called the national call center and they told me it was because their online ordering system only uses the first five digits of the zip code, and NOT the zip + 4. They actually instructed me to call my credit card company and remove the zip + 4 from my billing address! I told them that the Zip + 4 insured that any statements and new cards would be delivered to me and not elsewhere in town. There are mailboxes across town with the same numbers but have a different zip + 4 address. I told them that such misdelivered mail could lead to identity theft and credit card theft, and that they were instructing their shoppers to make their bank and credit accounts less secure. I asked to speak to a supervisor and never got a call back. When I called their call center again, they claimed they could not open the account to view or add any notes even though I had an open incident. When I asked to speak to the person I worked with before, they claimed that person was not in their call center and they had no way of getting a message to him. In this day of global networking, a company that cannot communicate from one office to another and refuses to use zip + 4 in their ordering system is way behind the times. I will never get a club membership and will not be ordering from their online system.

I ordered two Dell mini notebooks for my kids from samsclub.com for Christmas, and the whole experience was horrible.

First, I placed the order on December 8 with samsclub.com. I received an order confirmation for both laptops showing that Sam’s had charged me for both laptops. I tried several times to check my order status online, but only to the message that the order was in the initial stages. When I called Sam’s club, they told me that they had no way to check the status because DELL had not given them DELL order numbers which are not the same as the ones that Sam's uses. Sam’s did not issue corresponding DELL order numbers or tracking numbers for the computers I ordered until after I received the first computer on December 23.

When I called Sam's club to ask why and to try to get information on my order, they told me I would have to contact DELL directly even though I had no way to obtain ANY information because Sam's could not provide me with DELL order numbers so that I could check on the status. When Sam's club FINALLY updated the information for my order on their website, they showed that my order had shipped...I had only gotten one laptop but had paid for two. AGAIN, no one at Sam's club could give me any answers, but they promised to get to the bottom of the situation and contact me. No one ever contacted me via phone or email.

When I used the order number that was on the shipping information for the ONE laptop I did receive, I was able to see all of the orders that were purchased by Sam’s Club. I was even able to see the addresses to which the computers were being shipped, the date they were supposed to arrive, and even the security gate codes for the addresses!

Four calls later and after being assured that they would fill my order and deliver the computer I paid for...it was now January 17. Remember, I placed the original order on December 8, they told me that they had "refunded my money" even though I had been promised over the phone multiple times that they would fill the order for the price that I had paid.

When I explained to them the error had been theirs, and they should honor my order, they told me that was not company policy because I had never received the computer. When I pointed out that I had ordered that computer at a reduced price, and that I thought they should honor that order since the error was theirs. They offered to place a second order for me for the same computer at a much higher price. I told them I would never place another order with them, and I was curtly told to "have a good day" and then disconnected.

How long should it take to resolve an order problem? More than a month? I am most upset because on January 17th my son still had no Christmas present. It would have been nice to know that they had no intention of filling my order before this much time passed and before I spent valuable time calling and trying to track down my order.

Please think twice before ordering ANYTHING from Samsclub.com, and if you do, don't expect much.

I sincerely apologize for you inconveniences, you can contact me directly at [protected] and will be happy to assist you. Cindy Gray Call Center Ops Manager.

I have friends and relatives who worked for Sam's Club, and reported getting abused by idiots like you every day. Rules and procedures are published for the safety of every one at gas filling stations. Those of you who consider yourselves superior than hard working under paid Sam's employee should move to an other Planet.

I am sorry you did not get special treatment because you had to go to work, maybe give yourself more time before work so you dont have to worry about lining up the wrong way.

I have seen selfish people like you do the same at BJ's Club gas station. Like the posters above me said, you are rude, ignorant and think rules don't apply to you. Get in line like everyone else.

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I do have agree that the sales associates are very misleading when selling the replacement policy . We bought a tablet and they advised us that it covers anything that would happen to the product. Well it doesnt cover "any damage" only internal, mechanical damages. Its not fair and I believe I will need to look into this further. It is very misleading.

My husband and I purchased two Apple I phones4s at Sam's instead of Sprint (which we really regret doing!) just to get their extended warranty which was to supposed to be so much better than Sprint's according to the salesman at the phone department, and that if the cellphone was lost, we would have a tracking system (GPS system) that was stated in the contract, but which I was unable to track. We returned to Sam's yesterday to tell the phone sales dept. that I had lost my phone, and to see what they could do to help. We were not told by anyone in the Sam's phone sales dept. at any time or was there anything in the contract that stated that this feature needed to be setup first by Sam's first in order for the system to be operational. The Apple store told us that since Sam's sold us the phones and the contracts, that they were entirely responsible for doing this which they failed to do!

Meanwhile, even though I was reimbursed for my contract which proved to be worthless, the manager led us to believe that he would give us a new phone, and then refused to do when we went to the sales dept. So now I am stuck with a 2-year contract from Srint with no phone!
I am writing this to warn other buyers to beware of buying these so called warranty contracts and also to buy their phones at the company phone stores such as the Sprint
store to avoid this kind of incident from happening to them!

By the way, does anyone have any good ideas or know what would be the best phone number to call to file a complaint against Sam's? Also, has anyone else had a similiar experience with Sam's phone dept.?

@ The Way ItIS I am aware of the extended service plan kicking in after the manufacturers warranty, that is what I am in; the extended service period. Back when I purchased my first computer from Best Buy I purchased a plan that covered damn near everything. Not sure what they cover now but 10-12 years ago they DID cover quite a bit, back in the day. Would they really cover it if I lit it on fire? Probably not but I am extremely pissed off. Micro Medics has other complaints against them as well. As far as the speed of service; Sams Club, the warranty company and MicroMedics should not say they offer fast service if that is not what their goal is. That is what we were told and their site says 7-10 days as well. Something in the computer is destroying the batteries and MicroMedics refuses to investigate. We call the ###s up and ask to speak to managers who do not call back. It is now 90 days later and this new battery needs to be replaced. The computer is shutting off all the time. Yes computers are constructed the same but Sams Club sells ### computers. They must take what the other stores refuse to sell. I have seen complaints by other people regarding the computers they get from Sams Club. Thank you for your advice I will surely see if Sams Club will help out.

@crapnemesis - a little news for you - the same company who administers the BBY plans does them for Sam's.
Sam's computers are the same brands you can buy anywhere, same mfr warranties. Construction of them is no different. All extended service plan administrators first goal is to keep the costs of repair down, not service you faster.
BTW - the Sam's plans start AFTER the mfr warranty. The extended service plan company takes no liability for anything under the mfr warranty (power surges aside as that is rare). Also the Sam's plans (and BBY Standard Plans) don't cover physical and liquid damage, only electrical and electronic failures.
Contact the Club Mgr who has an escalation number with the plan administrator. Tell him/her you were "deceived" by the plan benefits. You should get satisfaction.

I agree about the extended warranty's, they are crap and the people that sell them to you will mislead, however I would advise against buying Sams Club's computers at all. We have had problems with every computer we buy from them. I had to change out my computer FOUR times because there was a problem with them within 2 months of very minimal use. The warranty allowed us to exchange them. Now they changed the warranty so that you cannot exchange it if there is a problem. You have to send it into a company who says they will have it repaired in 7-10 days. HA! they had my PC for 3 weeks and it came back... still with problems. The battery refuses to charge after it hits 84% and the computer drains the battery within an hour. The repair people insist that it is the external components that would be the problem, how convenient as they are not covered under warranty. Well I will take a bit of that back; they will replace the charger if it shows a malfunction, if it falls apart because it is a cheap piece of garbage they will not cover it. That brings me to the second computer we bought for a member of the family which has been sitting at the repair place for more than 10 days now. They are refusing to replace the piece of junk charger that started falling apart because they are claiming we did it. They are still deciding whether or not they will replace the keys that started coming off within a month as well. Three HP computers I have had and the keys fall off, cheap plastic pieces break, yet it is our fault? Now the person who sold us the warranty told us that these things would be covered, so I bet if I take the computer into Sam's Club and raise the roof over it, that will go nowhere! I believe that the crooked warranty company has a contract with equally crooked repair people, which is Micro Medics by the way. The warranty company looked at a PICTURE that MicroMedics sent to them and the warranty company determined the piece was damaged by us (it was not). Again, how convenient. How can you determine something from a picture? The charger was starting to come loose and fray within 3 months of it being purchased. Because we need these computers for a home business and school we had to deal with the problems as long as possible. As it sits now I cannot give my computer up for 3 weeks AGAIN because I work at home and need it very badly. I would never get a PC from Sams Club again. I bought a PC from Best Buy and it lasted forever. I could have lit the thing on fire and the Best Buy company's warranty would still have covered it. Yes it costs more but is worth it. But the Sam's Club warranty will not cover cheap pieces of parts that are coming off, they try to find fault with the user. They need a damn class action lawsuit against them. Sams Club needs to re-evaluate who they use for warrantys. That is why the warrantys are so cheap, they don't cover anything! I am tired of being screwed when it comes to the purchases we work hard for to make!

It was not a purchase and no their was no clearance or discount. I didn't purchase it it was suppose to be a free gift for filling out survey. Then they charged my account $97.21. How could that be right in any way?

My name is Sheila Wilkerson. I filled out a survey on line about Sams Club. It advertised a FREE gift. I chose a watch. I paid $6.01 for shipping and received a watch. The watch was laying loose in box had no papers with it and was so cheep it didn't even have a brand name. I filled out survey on 10, 09, 2017. The watch was sent from Vibo Grand, 9901 San Fernando Rd. Unit 17, Tacoma, Ca. 91331. In my Oct. bank statement Vibo Grand had withdrawn $97.21 plus the $6.01 shipping. I called Vibo customer service and complained. After many threats and telling him no I did not won't the watch or any others he agreed to refund the $97.21 and i was to send watch back. I truly hope Sams Club is not condoling this kind of rip off. I will be watching my account to see if the money is returned, if not you can be sure I will be contacting BBB and putting on internet for all to see. Sincerely: Sheila

Their website has a Samsung 46" LCD for a price of $798 online but it states that the Chino club store has it for $423.01. When I called the Chino store, the representative stated that this was only for a returned product but that it was not available for re-sale because it had to be inspected and he was not sure how long this would take. Hmmm... this was a complete disappointment since the website did not state that. I called their main office [protected] and another representative stated that a returned product will not be available for re-sale and they are auctioned off? This was very disappointing, why would they advertise a product if you have no intention of selling it? Be aware of their false advertising !

Have you ever thought the item is on clearance? That would mean it is lower at stores, that still have it, which I'm fairly positive some still do have it. So really they are not using false advertising.

As a former employee, I can agree with you completely. They told us it is NOT required to meet our goals when we got hired. It also never says it anywhere in our job description sheets. They are playing some games here and I don't like it, which is why i'm GLAD they fired me. I refuse to continue to do this BS for them, and they had enough of someone standing up and telling them they were wrong.

If you're a business member they update your card and it negates all the others cards at the same time and makes them void until they pay for them again which totals to about 3 weeks earlier than the 1 year mark - - Something fishy here...

They actually stopped automatically adding your membership to your purchase. The Plus stuff is annoying and people do get tired of hearing it, but I just tell them I hate it as well but it is my job. idontcare2, people pay for their benefit of actually getting in before 10 am. If you do not pay and get in early, how is that fair to the others who do pay? Would you be happy if you paid 40 bucks a year and others got to shop for free just because they didn't want to spend the 40? You have to show your receipt at the door simply because Sam's does not have detectors to stop thieves from leaving the store with tvs, dvd players and other items. If they didn't check your receipt the prices would go up dramatically...Then you would be complaining on that as well. Maybe you'd like to pay for the detectors? Your membership doesn't pay for it and Sam's doesn't get much of any profit off of the actual items you purchase.

i agree w/ td577. i will not renew my membership - i was acosted trying to get in the door by some insane old fart because he wanted to see my card. i was not there during a premium time. i refuse to be treated like a sheep. i cannot actually buy anything without the card and i have to show my receipt before i can leave. i;m sick of it

Dear ###,

It may not have plainly stated that there was a limit. Take note that it also doesn't state that there wasn't one. Just because the deal didn't work out in your favor doesn't make it a scam. The management team is there for clarification. I'm sure you received clarification from them in a timely fashion. Therefore, the situation is resolved. Just because you're a cheap ### doesn't mean we give a ###.

Sincerely,

Anyone who has ever worked in customer service.

well the coupon does say $40 off the purchase of 10 cartons it does not state anywhere that it can be used more than once

I mean ... My wife had this happen to her too. even the home office has told us that it sounds like discrimination.

Brian, sorry these people are being so stupid in their comments. Sam's club company policy is to accept the payment as long as it goes through. My experienced the same thing. But they are OK with my wife using a credit card or debit card without my name on it. I called the home office and they agree with me, but the local club is still insisting that they have the right to single out ebt customers and have admitted to me that they are just trying to get extra membership fees.

Oh wait, I thought you meant DEBIT card. I retract my complaint, sorry.

Dear ###,

It's the law. Stop whining.

Sincerely,

Anyone who has ever worked in customer service.

How is it discrimination when they are following the RULES, which is her name has to be on it?!? You need to get a card with HER name on it so she can use.

Those other places that let her use it should be in trouble for not following the rules.

Bet you'd gripe about it if someone else used your card and they let it go through without their name on it, right?

You paid $129 for a DVD burner? Dude, you can get one from any small computer store for like, 40 bucks tops. Probably a SATA model at that.

I just returned from Sam's Club here in Yuma AZ. The products that I usually buy, were not on the shelf, and the excuses I get is "they are seasonal" Well that is hard to believe, I have always been able to buy the big Bag of "French fried Onions" and also the plain Biscotti's. Actually that is a crock. Those items are not seasonal, and should be on the shelf all the time. The manager told me at one time, if they don't sell, they take them off the shelf's. It is just to sad that Sam's club does that.

I don't have that problem when I am near a costco, which is 60 miles from where I live, just might have to make that trip, just to get the items that Sam's club cancel out.

5 whole miles?

Learn to spell, ###.

I disagree, there are cards that are called "Company" cards, that allows the person to come in and purchase any item as long as they have a business check that has the same name on the card, not only that, certain Sam's even allow the same Credit card with the business name on it...It just depends on the person as well, and I agree with the Direct cards though. they have to go through many procedures just to check out their items, so you need to look up on this more often!

I know what your are talking about but the businesses that do that have what SAM'S Club calls a direct card. This is the same as a regular business membership only on their account they have a list of employees that can come in and use their company card. The COSs are suppose to take the driver's license and keep it until the card is checked back in. Also it is different for companies and personal credit. Say you and your spouse were going through a divorce how is the COS going to know information about things like that? That is the reason that you get two cards when you get a personal membership, a primary card for yourself and a complimentary for your spouse or whoever else you want to give the card to. And btw the company direct cards are keep secure. They are keep in a safe in the cash office, under camera, have to be logged out and logged in whey they are released for use, have documentation of who checked out the cards as well as various other procedures that are done to ensure that the business card is kept safe.