Sam's Club
reviews and complaints

I went to purchase new lenses for my eyeglasses on 03/11/2021. Once they were back I picked them up on 3/17/2021. I put them on and I noticed that the left lens was blurry. Do, the black doctor told me to take my prescription and glasses back to my eye doctor for a correction and that they would redo my lens for free. On Saturday, 3/20/2021, I went to my eye doctor and he re-examined my eyes. He made an adjustment for my left eye, in which I may have said the wrong numbers prior in my first exam as to what was clear or not. On the new prescription, he only wrote the change for the left eye. Once I return to Sam's in Douglasville, Ga., the white doctor told me that she couldn't send my new changed prescription off because she needed to right eye written on the prescription as well. I told her that she can just staple the new prescription to the old one she had. There was no change to the right lens. I said I have used up gas to come here and go there can't you just call him. She said they're closed. I said I'll just come back Monday. She said we're closed. It turned out I just asked for a refund because I felt as if it was totally unnecessary for them not to take cate if my new prescription that my doctor gave me because of the change. I need my glasses so I'll take them back to For Eyes where I normally go. I will NEVER use the optical department in Sam's and as a Plus member, I may not renew and instead become a COSTCO member. My Sam's number is [protected]. I've been a member for years. But after this treatment I'm not happy with your service anymore.
Vickie Clark
[protected].

Do not order online on Thursday's and Friday's, it's impossible to get in touch with their customer service and it takes at least 3 business days to get an update. My last order 1/2 was shipped out within the 3 business days and the other 1/2 is still in a "shipping" status.
It's amazing that they are still doing "online" ordering because their competitors have the product's already "delivered" in the 3 business days it takes to pack and ship theirs.

My wife and I went shopping at your Pittsburgh Mills location this afternoon and bought a 4 pound bag of nectarines and when we got home she went to eat one and it was brown inside then a few hours later I went to eat one and it was also brown inside so you guys need to take these things off the shelf before somebody eats them and get sick and also make my purchase right. Thank you

I was at the Sam's Club in Glendale, AZ and purchased a slice of Pizza. Have been a member of Sam's Club for many many years. Also had not purchased a slice of pizza because I remember the last time, it was horrible. I thought well lets see how it is now...I have never ever eaten such a greasy, tasteless piece of pizza in my pizza eating life.
I will not purchase your pizza again as I felt I was eating a grease ball not the pizza I am used.

I would like to get a refund of my sams plus membership. I came in for 2 rx, first the older woman got very rude. She was being loud and rolling eyes because she was apparently upset she was supposed to be off work. She asked my phone number and I said it normally then she said I couldn't understand you just rattled it off too quickly. Then my rx was filled using the most expensive maker available and the pharmacist said that is how they do it, I showed online price so she changed pills and she was rude as well. I only got plus to use pharmacy but I would like to quit shopping here if this is acceptable and just get a refund of membership as I have an upset stomach over how rudely I as a freaking 48 year old was treated.

I am appalled as a 20year+ member that Sam's club has caved in to Big tech pressure and jumped on the band wagon to suppress Mike Lindell and My Pillow. This a an American based company employing 2500 Americans. Shame on you as a company taking a political stance. Republicans and Democrats shop your business. Sam's is an American based business that now appears to be on the China communist party and socialism band wagon. This is a travesty.

I am again disappointed at Sam's Club, my wife has been ripped off on glasses and now they refuse to install a battery on my GMC. Management did not appear to know the reason why. Seems to me they should have list the cars they will not install and tell the customer before a purcahse is made.

I could have done this yesterday when I had my battery tested but though I would save money, did not happen.

I ordered $560 worth of office supplies to be delivered to my office. I live in Middletown NY and although there is a Sam's Club in Middletown, but I am old and I choose to have my items delivered instead of in-store pick-up, especially the heavy boxes of copy paper. On Monday I got an e-mail stating that my items would be delivered Wednesday. I waited all day, and no delivery. I called the customer service number, spoke to Vicki, who apparently has no last name, and was told my items are in Newburgh and I would have to go there to pick them up. Really? So I told her they were supposed to be delivered to my office, and she said if I didn't pick them up in Newburgh they would be returned and I would lose my money. I asked to speak to her supervisor, and she disconnected the call. So I called the Middletown store and they said I would need to call customer service again. So I called, spoke to Giselle, who also has no last name, and she said unless I had a tracking number she couldn't help me. I explained to her that Sam's Club generates the tracking number, not me, and all I had was the order number. She also said she could not help me. I asked to speak to her supervisor, and again got hung up on. I guess that is their thing. So now, still no refund, still no office supplies, and an Excedrin headache.

I ordered tires and waited two weeks for installation. When I brought the car in on my appointment date they said they could not find the fourth tire. So I've waited weeks and took the time to bring the car in and I still haven't any tires. I am a Sams Club member in evergreen park, Illinois and have been since it opened. When I scheduled the appointment I asked the person if I should come in and pay for the tires. He said that I could pay when I came in. Now they are telling me that one of the tires were probably sold because mine weren't paid for.