After buying the 11X11 Pavillon from Sams. I assembled it and was happy. One month later it began to fall apart. Sams told me if I brought it in they would give me a refund. Problem is, an 11'x11' wooden pavillon is not able to be moved once it is assembled.
Sams sold an inferior product for nearly a thousand dollars and knowingly sold this item though complaints were pouring in over the failure of the item to live up to expectations. I strongly recommend to be very careful when buying from Sam's Club. I learned the hard way that they will not work with you once you leave the store. Very unhappy with Sams and stuck with a broken pavillon on my patio.
I bought LCD 32" HDTV/DVD Combo for $999 08/06, plus paid for three-yr extended warranty. Almost three yr...
I special ordered tires from Sam's Club and was called late today and told I could have them put on a...
Beware of the Sams Club Discovercard issued by GE Moneybank. I have no complaint of Sam's Club except that they associate with such a corrupt organization like GE Moneybank. I was set with a low ($6, 800) credit limit when I opened my account. I knew I would need more than that during a monthly billing cycle. So, I made advance payments from my Wells Fargo bank debit card at the club store to ensure that I did not go over my available credit. Now, GE says that those payments from my bank account are not available for 20 days, and the account is locked until they clear. So, I have prepaid GE $5, 000 of my money and cannot use it because they claim they are waiting the payment to clear. The money was debited from my account the day I paid them, yet they claim they do not get the money for 20 days. Who has the money for those 19 days. So, not only can I not use the prepaid credit, I cannot use any of the $6, 800 credit limit. What kind of third world financial system are they using that would take 20 days to get a electronic payment from one bank to another. When you call, you are talking to people in Asia that say you can fax a copy of your bank statement or have the clerk at sam’s Club call them. What a joke, neither of those got the issue resolved. They say something different each time you call. They just want the use of your money for 3 weeks.
I have been a member of Sams Club for over 3 years and a die-hard shopper of both Sams Club and Walmart...
In June of 2008, I book a vacation package through Sam’s club travel from Washington DC to Ft Myers Florida. As part of the package I purchased the travel protection. Unfortunately, Tropical Storm Fay was bearing down on the southwestern coast of Florida the day I was to arrive. The airlines cancelled the flight the day before but I was able to reschedule the flight with no problems. Next I contacted the hotel to change my travel. According to the clerk at the hotel, there were still rooms available that matched my room description and I was told yes but to contact the booking agent to change my reservation. The problem I encountered was Sam’s Club travel staff. I spent almost three hours on the phone with various staff people and most of that time I was on hold trying to change my reservation. I am convinced that placing customers on hold it a tactic and is extremely aggravating. They were able to change the reservation but not without is costing me additional cash for which I should not have been charged due to the fact the circumstances were completely out of my control due to weather. Their system did not show the same room description available even though I relayed what the hotel staff had explained to me earlier. The staff was unwilling to contact the hotel directly to inquiry whether the fees could be waived. Their attitude was “too bad” either pay the additional monies or cancelled! As a last resort, I tried to book the hotel directly but given the short notice the cost was outrageous. In the end I was forced to incur additional costs because your policies and staff were not flexible enough to accommodate unforeseen events like weather. The whole situation was unfortunate and has left a sour taste in my mouth. I will never make travel plans through them again.
I purchased my desktop in April 2004, purchase price $589.00, $79.00 for a 3 year warranty which will run out...
On 29 Nov 07, @ about 12:00 I went to Sams Club (5651 Holmes Ave. N.W., Huntsville AL) to pick up...
On may 10th 2008 I purchased a watch for mothers day. The watch states water resistant 30 meters. After being...
The associates are rude and unhelpful. While waiting on you they don’t acknowledge you talk among each other and just hand your receipt and change with out even saying thanks come again or even looking at you.. Makes you mad you just spent your money there.. Just rude and one associates in particular Tyria (not sure of spelling) nails are so long she can barley get the coins out of the register, and makes the rudest comments. She single-handed can destroy that location
Sam's Club only wants to promote the white people if your black you get stuck with a small *** position. I know for a fact because I have worked with them fore 3 years, never received full time or never got promoted to a new position but every white person came in and got full time or promoted with in 3 months. They are very racist. White people come in and treat the black employees like *** and they accept it as if it’s fine. Word of advice don't support that racist *** Sam's Club they don’t deserve to even be open.
I bought a 42 Philips plasma TV from Sams w/ an extended two year warranty. Within the first year i used my tv at most for three months. Within the first year the tv developed a blue spot when the tv heated up. The repair people for their warranties is not even located in Tennessee, their out of Alabama. They are Audio Video specialist.. It took them a week to look at it, another 5 days to pick it up. And as of today now day 46, the part to fix my TV is still in limbo and has not been resolved. One CSR working for Sams has been sympathetic, but that doesnt make me feel better as i stare at the huge blank spot on the wall of my livingroom as i listen to the NBA finals and the US cup on the radio.. I highly recommend not to buy from Sams because of there very lack-luster febal attempt when it comes to pleasing their customers.. Im wondering if my warranty expires before the tv gets returned if my warranty is still valid.. I still have 22 months so ill keep all posted..
Hi, We are visiting the US. After loading all our stuff into the shopping cart at Sams club in Port...
I recently shopped at the local Sam's Club in Rome, Ga. I got stuck behind a guy who had a problem with his credit card. They called over an assistant manager and still could not get the problem solved. They sent the guy over to customer service and I had been waiting in line for 15 minutes and had never even been acknowledged. I had unloaded 2 hours worth of shopping onto the belt and 2 other registers were open with no customers. All employees just stood there and offered no assistance. I walked out and left everything on the belt. No one even said a word. I called to complain and they put me on hold forever...I will cancel my account.
Sam's Club issued us a Discover Credit cart giving 2% cashback on all our purchases, after we upgraded our account to pay a $100 annual membership. The webiste for online banking has been a disaster, and we have had re-register our online account more than 4 times because they kept changing things on the website, and we couldn't log in anymore. Finally, we got sick of it and decided to cancel the account at the end of the year. We intended to get the cashback we had earned, and simply not renew. However, the rewards checks are issued in February, and if you cancel your account before then, you lose your rewards. Also, if you downgrade your account, you lose the rewards. So, they have set up the system to keep you trapped, or you have to lose money to get out of the loop. I highly recommend that people not support unethical businesses such as Sam's Club and Discover. We are switching to Cosco.
I purchased a pair of glasses from Sam's Club Optical less than 6 months ago. I purchased the Scratch Guard coating to be applied to them. To date, my glasses have several markings on both lenses that are jaggered looking. I took my glasses into the club where I purchased them and the lady there said she never saw anything like it.
Now, I where my glasses all day long and they are NEVER put in a glass case. I have never dropped my glasses and I only use the cleaner that Sam's Club sells. I wipe them with a soft hankerchief. When I am not wearing them, I sit them in my vanity cupboard.
I have another pair of glasses which I have had almost 7 years and I use these to wear outdoors doing yard work or when I am doing my hair and spraying hairspray. These glasses also have scratch guard on them. These glasses have been dropped, accidentally stepped on and have weathered daily use of many hair products. These glasses have one little scratch on them.
My complaint is that I believe that the scratch guard that was used on my glasses is defective or was not applied properly. My lens have no grooves or ridges to indicate any misuse of the lenses on my part. I have wore glasses all my life and have never encountered or seen anything like what I am seeing on my lenses.
They did offer to pay for the replacement of one lenses, however, told me they could not guarantee it would not happen again. Why would I want to have one lens replaced with the same coating only to know that it will happen again and I properly care of my glasses.
Thank you for your time and serious consideration.
I purchased a 42" plasma 1080p Eyefi television a little over a year ago... Along with a 3-year in home...
Just bought American Choice Angus Beef Patties from Sam's Club. The outside of the box has 1/3 pound Angus Beef Patties in large print and small print indicates more fillers than a cafeteria meatloaf. As a consumer, I think it should not be allowed to say Angus Beef unless it is 100% and when it isn't, it must say clearly under the Angus Beef, what percentage. The same problem happened with Kona Coffee and it now requires when you use the name Kona Coffee, you must indicate what percent. FALSE ADVERTISING, MISREPRESENTATION! I AM NEVER GOING BACK TO SAM'S CLUB I HAVE HAD IT WITH BEING SCAMMED BY THEIR CON GAMES.
I recently purchased 300 count vitamin C chewable tablets from sams club, upon inspecting the ingredients I was shocked to find these health supplements contain the sweetener ASPARTAME, yes I realize ASPARTAME is much cheaper than other sweeteners, It is also a proven poison. It has caused cancer in laboratory animals. Its very scary when you buy something for your families health and it has this crap in it. I will spread the word. And may be other unsuspecting folks should read the book about aspartame I believe it is titled "SWEET POISON"
in late September of 2006 I purchased 2 box spring and mattress sets from Kinkaid Home Furnishings with my Sam's Club Discover Card. They were to be a 22 anniversary gift for my husband and I. The merchant agreed in writing to deliver w/i 7-10 days. I attempted to contact the merchant several times when the mattress delivery never occurred. There was no return to my calls and after 14 days, I went to the store to discuss the matter with the merchant. When I confronted him about the mattresses, he became verbally abusive. I then requested that he cancel my order and he refused. He followed me out of the store yelling all the while. I got into my car and called Sam's Club Discover and related my story. The customer service representative told me that I would not be responsible for the charges and that the claim would be put into dispute. After 2 months, however, I was contacted by Sam's Club Discover and was told that I needed to contact the merchant. By this time Kincaid was out of business. I have worked tirelessly on the claim. I continue to receive bills from Sam's Club Discover for the purchase along with interest and service charges for mattresses that I never received. Sam's Club Discover provided inaccurate information to me resulting in a decision on my part not to pursue claiming this merchandise and then reversed their original position requiring me to resolve the claim with the merchant when it was to late since the store was now out of business.
I have contacted the Dept. of Justice along with Consumer alert groups and local T.V. stations.
I would like to resolve this matter as soon as possible.