This compliant block isn't big enough for what I have to say...but I'll do my best. I purchased a Samsung Exhibit II4G from Sam's Club Mobile(SCM) online Monday, June 18, 2012. I did not initially purchase the device protection plan(DPP) tha day due to needing to end the call to leave for an appointment. The Sales Rep kept offering everything extra and after purchasing the case w/car charger, I was tired of all the sales pitches and running out of time to leave for my appointment. So I got the phone in the next day, was very excited. I decided later that I would go back and add the device protection plan as I noticed how slippery the phone was to handle. I called and added the DPP on Monday, June 25, 2012 and told the sales rep that I wasn't sure I would keep the phone as the battery didn't last very long and a few other issues I was having but told her that I would let her know one way or another before my return warranty was up on Sunday, July 1, 2012. Unfortunately, according to the SCM rep, the computer system assigned my DPP to the "exchange" line...this is what the rep created when I had mentioned I might not keep the phone. So the phone I currently had in my possession was not covered. So unfortunately, I did have an accident with the phone an dropped it on my tile floor breaking the face. I was unable to use the phone at all. When I tried to file a claim is when I found out that phone wasn't covered by my "exchange" line was. What exchange line, I hadn't gotten an exchange yet!!! So after being told to call 2 different 800#'s and about 5 different people later, I'm still waiting for the system to be updated for the DPP to be reflected on the correct phone so I can file a claim on the phone. It will be a couple of business days still. In the meantime, I was without a phone to use for my business. I spoke to TMobile and thankfully I have my old phone and they switched my data plan and service to it so I could do my business still and have a phone. SCM has displayed piss poor customer service, has yet to stand by their warranty that they have gladly deducted from my checking account, and never returned phone calls that they say they will do. I am telling everyone I know about my horrible experience in person on social media and any other place I can shout to the world. I will be contacting Samsung next to advise them of the issue and see what they are willing to do to help.