Saks OFF 5th

901 S Coast Dr, Costa Mesa, CA, 92626, US
Wed 10:00 am - 9:00 pm Working Hours
Sun:11:00 am - 7:00 pm
Mon:10:00 am - 9:00 pm
Tue:10:00 am - 9:00 pm
Wed:10:00 am - 9:00 pm
Thu:10:00 am - 9:00 pm
Fri:10:00 am - 9:00 pm
Sat:10:00 am - 9:00 pm

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The complaint has been investigated and
resolved to the customer's satisfaction
Saks Off 5thNo properly handling my refund

Order #[protected] - I have called 10+ times over the last 3 months asking to resolve my purchase issue. I purchased a suit/tux from your online store. It arrived 2 weeks later without the jacket. I took it to the store, who told me they couldn't accept it - it had to be mailed back. I've called and spoken to many reps who told me all sorts of a variety of things. Then yesterday, your "back office" send the same pair of pants back to me... Because none of your reps told them in the issues notes that the jacket was never received by the customer. Please help me resolve this issue... And refund my ~$846!! Thank you! [protected]

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    The complaint has been investigated and resolved to the customer's satisfaction.

    • Saks OFF 5th's response · Feb 15, 2022

      Hello, Robert. Thank you for bringing this to our attention. Our number one focus is to give all our customers the luxury shopping experience they deserve with those extra savings everyone loves. We apologize that your latest experience did not meet these standards. We will look into this internally and someone from our team will reach out to you directly with a resolution to this matter within 24-48 hours.



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