Safeway
reviews and complaints

Safeway's BIG BOOK of SAVINGS pg 3 has a clip or click just for u coupon for LUCERNE Egg Nog (Quart size) which I down loaded into my Safeway bucket list however I went to 2 of ur SAFEWAY stores today (660 Bailey Rd, Pittsburg, CA & 4309 Clayton Rd, Concord, CA) n neither one had any of the quart size LUCERNE Egg Nogs on hand - NONE! There were larger sizes of LUCERNE (1/2 Gallon) n other quart size egg nogs from different manufacturers but no quart size egg nog from LUCERNE. This BIG BOOK of SAVINGS started Oct 2nd, today is Oct 7th - 5 days into the savings ad advertisement. Seems to me if ur going to advertise in the BIG BOOK of SAVINGS that u would at least have it on hand in ur stores. Pls check with ur Safeway stores n if u could let me know if there is a store location near me that may have the LUCERNE egg nog available/on hand for purchase pls let me know - my area code is 94565 - my email address is paul.[protected]@yahoo.com - thank you for ur help

I have notice that since Safeway was bought out by Albertsons many of the items I used to buy there have disappeared but the produce is the worst. The broccoli is rotten and so is the cauliflower in fact ALL of the produce in the Castle Rock, Colorado store is rotten and should be thrown away! I didn't realize that Colorado was annexed by Mexico or Arkansas as that is the same kind of lousy produce I've seen in those places. Holy cow, Walmart is now a step up... Wake up Safeway/Albertsons or you are gone forever! Also you no longer carry Raincoast Crisps crackers or Nestle Chocolate wafers, what is wrong with this company? I'm going to Kroger from now on.

I don't like the digital coupons as not all of us do apps or have time to look them up on home computers. When you see a sale price, that should be the sale price. Make it easier on everyone. I usually get up to the check stand and find I've not seen the "digital" language and pay twice as much as I had intended. Very frustrating. Especially to the older population. And the checker is not able to help you.

PLEASE do away with digital coupons to be fair.

In store and in the newspaper, Safeway advertises, "Buy 1, Get 2 FREE" on the above berry selection. NO where on the sign in front of the berries or in the ad does it state that the promo is for ALL berries collectively. When I reached checkout I was told that I could only have one of the berries at the promo price and was charged full price for the other berry choices I made. This is the second time that I have brought this to the attention of management in the store, telling them that they need to put up a sign with the berries that is more clear in what the consumer can get or not get with the promo. I was told last time that they agreed it was misleading and they would take action. Today at the checkout, the sales associate told me that the signs and ad were misleading, but yet he did nothing. I asked to speak with the manager and he said, "Oh, she's around here somewhere". After waiting for him to get her to come over, I finally left.

I am cognizant that I am only talking about "berries" here, but it is unacceptable that this large food chain can continue to have misleading advertising with no consequence. I trust that you will be able to do something about this. I am sure that it is probably happening in other places other than Tucson, AZ.

Thank you

We purchased a package of five NY strip steaks at our Springerville Arizona Safeway and upon unwrapping them I discovered the backside (the unseen part of the steaks) is brown, perhaps bad. The fresh date on the steak wrapper says good till October 1st, today is September 27th. This is NOT the first time we have found the unseen part of the hamburger meat and/steaks to be brown. If the meat is bad, it shouldn't be sold, right? My name is William May, 17 Deer Circle, Quemado, New Mexico. Email: [protected]@gmail.com

I'm an out of town traveler, stopped at Safeway in Buiren Washington. Entering the store late on a Sunday the shelves were picked over. But I found everything I needed.

I stopped by the restroom before I left...It was disgusting. My husband said the mens room was bad too.

As I left, I considered telling the manager, but was greeted by a custodian as I walked out of the RR.

My suggestion: check and clean the restrooms several times a day, not just before you close.

My wife and I are 76 years old and Disabled.

In the month of August I placed 17 orders totaling $>1, 500. Charged fee for specific delivery time. 20% error rate and no
Refund of fees.

Current order was not delivered at all. 16 hours later still no contact from Safeway.

Safeway accepts orders that can't be delivered. I have complained of the poor management of Campbell CA delivery store.

Walmart delivers for lower fee and on time.
Prime doesn't charge a fee and is on time.
What is Safeway saying, use the competition!

I have bought several containers of caramel carboy ice cream recently and all of them have none or maybe one or two chocolaty caramel cups in the whole container. I am having some right now and there is one only. What's going on? There used to be very many and now none. This has been my favorite for a long time and I am truly distressed by the sudden change. Please start putting the chocolate caramel cups back in.

I live across the street from Safeway which makes it convenient for me to go across the street and get a large fountain drink for just $2. The reason I'm complaining is because the diet coke on the machine IS ALWAYS OUT OF ORDER and no one seems to be able to do anything about it. I was in there Saturday to get a drink and of course the soda machine wasn't working. I spoke with the manager and he said he had someone coming out to fix it. But they never came because when I went there today (Monday) it was still broken. This really angers me because I'm a paying customer and I expect the machine to be working when I'm craving a nice ice cold drink... And most of the time it is not! I want this issue fixed ... Thank you.

My daughter bought her mom a $25 gift card from Safeway my wife went to Safeway in Stayton Oregon and she was treated like a thief my wife being a 64-year-old disabled woman was so humiliated by the staff at Safeway that is why I will never shop at Safeway in Stayton again and I hope all of you never do again they were asking questions like date of birth address that has nothing to do with a gift card for $25
To top it off they never gave her the $25 for the gift card so needless to say she left Safeway feeling like a thief I will never forgive or forget this

Just to let you know, I buy this product all the time. I had purchased 2 of them at the same time. Both containers of them had minced over clammed soup, it made it taste like fish, and smell fishy. I did not save my receipt. I have never had this problem before, it must have been the bottom of the barrel.

[protected]@yahoo.com

Thank you,

Kelli Prather

Matthew Romero has always tried to protect customers by reporting out-of-date food and his employees. He goes the extra mile to make this neighborhood store friendly and safe.

I hope corporate Safeway/Albertsons respects the needs of customers and workers by supporting it's manager's rather than by firing them for doing the right thing.

Respectfully,

a neighborhood shopper