Rooms To Go review: customer service and untruthful about delivery

We purchased furniture Monday from Rooms To Go Furniture Store - The Woodlands and it was to be delivered today. The delivery was free as they advertised. Their associate, Michael McMahan, was notified 3 different times when we purchased the furniture that we live in a townhouse and our house is on the second floor. The bottom floor is the entryway and garage. He assured us they would bring our furniture to our second-floor living space. They would not set it up or unbox it but they would bring it upstairs. Welllllll low and behold, they show up and will not bring it upstairs. I spoke to their delivery manager who basically informed me their sales associate was wrong and they were not bringing it upstairs. I spoke to one of their store managers who informed me of the same and I could return it but they were not bringing it upstairs and also, that "my order was locked" and they could not refund my money until it unlocked and it would be an additional 48-72 hours after it was unlocked to receive a refund. She put me on hold and no one returned. I called back and spoke to Mark, another manager, who informed me of all the same. He stated, he could not "verify the validity of my conversation" with Mr. McMahan. I asked if he did not have a phone number for his employee to contact him which he wouldn't. He hung up and then called me back to state they would set up a different date, 4-5 days from today, to redeliver my furniture. I declined. The rudeness and unprofessionalism this store has were beyond any experience I have ever had. We walked in, knew what we wanted and paid for it. They have our money and the furniture and we have an empty living room. I will never purchase another thing from this company. The unprofessionalism and disdain for customers are unlike anything I've ever seen. I have filed a complaint with the BBB.

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