Biltrite reviews and complaints 6
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money back chair delivery furniture stock week complaint customer repair replace reputation service stores support business customer service future helpful manufacture problem resolvedNewest Biltrite reviews and complaints
Multiple delayed delivery
I could not be more frustrated than I am with BiltRite. My husband and I went there to shop because they have items that are American or Amish made, solid wood, etc. We bought a bed, dresser, nightstand and mattress w/ box spring first week of Sept and were told delivery would be 8-12 weeks. So I figured we would possibly have it in time for Thanksgiving, or at least before Christmas. Well 12 weeks went by and then week 16 I called to check on delivery. I was told we wouldn't get it until end of Jan or first week in Feb. That would be 20-21 weeks. Well, got a call today to notify us delivery won't be until the end of Feb. (and will I get another call?) Just shy of 6 MONTHS to get a bed. And of course there are no changes, returns or cancellations, which didn't sound like an issue when we purchased it because we had no intention of cancelling the order and we were willing to wait the 12 weeks. When they called today they said if we came in today we would be told delivery wouldn't be for 30 weeks. Well, had they been truthful with me in the first place I would never have ordered it. Of course that is why they don't tell you. No one should have to wait 6 months to get a bed. I will NEVER shop there again and will be telling everyone I know to BEWARE
Desired outcome: give me some options
Zero customer service - every sale final
My 86 year old mother went into BiltRite (or BiltWrong!) and told sales person she was looking for a small recliner chair..which fits her stature. $1600 later, she owns an oversized recliner that she can't even get out of! Her feet do not reach the ground and it has now caused her back pain. Called and called and after two weeks, Gail..owner and family member said, I can't help you because I'd then have to help others! Sad part is that my mom isn't asking for her money back...she just wants a chair that fits her - you know, her request when she walked in there. This situation is pathetic and the epitome of taking advantage of an elderly person (86). Shame on you BiltRite. HOLIDAYS? SHOP ELSEWHERE...BUYERS BEWARE...EVERY SALE IS FINAL-NO DISCUSSION PERIOD!
update
Customer satisfied with new replacement of reclining couch. Maureen and manufacture very helpful with getting this problem resovled with couch. would do business with builtrite in the future. great customer service
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Biltrite legit?
Biltrite earns 96% level of Trustworthiness
Perfect Trust Endorsement: Biltrite achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Biltrite. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Biltrite has claimed the domain name for biltritefurniture.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Biltritefurniture.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Biltritefurniture.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a biltritefurniture.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Biltritefurniture.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Biltrite's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Biltrite, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- Biltrite protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Biltrite has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Biltrite give great service
My family and I have purchased furniture at Biltrite for years. They have always had great furniture and great service. We should all support stores like Biltrite. I happened to be googling Biltrite to get their phone number and came across this complaint, and felt like I had to respond publicly. How can a customer complain when a store offers to repair something and if you refuse repairs, they replace and you still complain and they give you all of your money back. There are some people who cannot be satified, and that should not tarnish the reputation of a store like Biltrite who in these times of no service, still does special orders and carries mainly American products. Everyone should shop there. I know I always have and always well for the best value in quality furniture at reasonable prices.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor product and service
My husband and I purchased a couch and recliner from built rite. We also experienced pushy sales people as other have. It took two weeks to get furniture to our home that was in stock. They called the day before saying they would arrive between five pm and midnight. Ridiculous, who in the hell delivers furniture at midnight on a week day? I had to choose another delivery date in order to get the furniture there before nine pm. They delivered the furniture and within a week the furniture started falling apart. It's now the end of may and we have heard excuse after excuse about how they are too busy to come out and look at it. We sent in photos only to get a rude email from the owner "Maureen" regarding the fact that she sent the photos on to the manufactorer, who apparently is now out of the country?!?!?! Will not return phone calls or other emails. We are still hoping to at least get a replacement or our money back. We will see what happens, because at this rate I might as well just hope an answer arrives in time for christmas. We will never buy from them again.
Biltrite - Will never, ever step foot in this store!
I ordered a sofa, chair and ottoman in oct 2006. It was a special order. They delivered at the end of jan 2007. Chair was damaged. There was a small hole in the fabric on the top of the chair. I accepted it (Which I know now I shouldn't have done) and called the store right away. The manager said new fabric would be ordered and the chair would be fixed...
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