Rooms To Go
Reviews and Complaints

You probably bought from the Frisco store, hope not ! 'Rooms to stupid` is a terrible company with 'managers' that work on delivery trucks ( yeah right ) to avoid discussing problems !

Go elsewhere fast ! !

I have dealt with ROOMS TO GO three times... Every time is a NIGHTMARE! The only reason I go back is because all the other retailers around have prices out the A$$. I recently ordered three weeks ago 6 dining chairs, a China cabinet, and a dining table ($7, 000) which was supposed to be delivered the following day...RIIIIIGHT! Anyhow after the furniture was delivered TWO WEEKS later, every piece was DAMAGED. With the china cabinet, the glass was broken, with the chairs they had water damage, and with the table it seemed as if a forklift hit it going 40mph *extremely damaged and no where NEAR show room quality* by the way I HAVE NEVER HAD A PIECE FROM rooms to go THAT HAS EVER SHOWN UP AS SHOW ROOM QUALITY! Like I said earlier, the only reason I return to the store is because local retailers are twice the price... I GUESS YOU GET WHAT YOU PAY FOR! if you have the time and can deal with the headaches with ROOMS TO GO incredibly HORRIBLE customer service/delivery times phone lines, than buy with them because the prices are good, but NEVER expect to receive show room products the first time, IF NOT THE SECOND OR THIRD! I hope people have had better experiences with them than I have because it’s a great product for the money... If it was delivered in usable shape!

So let me get this straight, ...rooms to go, ... i dunno, ...maybe, ...sucks is what they do ! !

Especially Frisco Tx. location, ...run ! ! !

i like the quality of rooms to go furniture, but delivery sucks. my furniture delivered about a month after ordering. they called three times to confirmed the delievery on that date and time. so it is wed. from 7am-10am. at 7:10 they called and rescheduled for 1-5pm same day delivery. i say okay. i wasted my time sitting around the house waitiing... finally, at 5pm they called and have to rescheduled. isn't it ridiculous for stupid reasons. i had to call customer service to complain and have to redeliever 2 or 3 weeks lateer. the warehouse is not in my area pensacola, florida whereas i could just bought it and put it in my truck. so later that night, i took my old bed out and furniture and was ready for the new stuff.later i found out no delievery and have to sleep in the couch. it seems that rooms to go seems like a big coporation with high class designed in the stores, but why haven't they do nothing about delievery service. no apology or nothing, poor customer service all the way . i would never buy here again. ever... in my life... waste my money damn

I feel the same that you.

I too have had a similar experience with Rooms To Go, except that they would not replace my furniture. Basically I am now stuck with a couch, love seat and chair and half because the service technician they sent out to 'check' on the problem of the compressing cushions and dimpling fabric was considered a 'sitting issue'. I was shocked when I heard their reasoning. A SITTING issue?! When one buys furniture isn't it meant to be sat on and stand up to 'sitting'? And how am I supposed to fix this? Well, when the technician was at my home and told me that the 'sagging' was a 'sitting issue' she literally said that we had to take the cushions off the various pieces of furniture at least every day or two and remold them so they didn't compress in the same spot all the time. EVERY day or TWO? Really? The furniture is so cheap that the customer has to remold it several times a week so it keeps it's shape?! Wow! When I explained to her that this had never happened to the furniture that we had bought 7 years ago at Havertys she said "Well, they've lowered their standards and the complaints about that company are coming in too". I was courteous to the technician and allowed her to do her inspection. Several days later I then received a call from the Customer Service Department (1800 number) telling me that our problems of sagging cushions and 'feeling as if we were sitting in a hole" was a 'customer seating preference issue' and that they would not be doing anything further to fix the situation. When I explained to her that we had only owned this furniture for a few months and it didn't make sense that the cushions were compressing and making us feel we were sitting in holes she told me that was their final decision based upon the technician that had come into my home. She was not going to send someone else out since the decision had been made by that technician. I explained to the customer service representative that we were extremely unhappy about this and that my husband was not going to like their decision given that this was over a $3000.00 purchase only months earlier. She said very rudely, "Well there isn't anything your husband can do about that". I will never buy another piece of furniture from Rooms To Go again as they do not stand behind their customer satisfaction guarantee stated right on the back of the receipt! Since I am stuck with this bill and I don't want our credit to be tarnished due to Rooms To Go and their policies I WILL honor paying for it as we are people of our word however Rooms To Go will not see me again as their customer.

Please do not purchase from Rooms to Go. They have very poor quality and zero customer service. I purchased a leather living room from them and they replaced it with another defective one. When they agreed to replace this one I had to reselect as this was discontinued. They sent a Cindy Crawford set to my home yesterday. It was lop sided, the back flap hung way below where it was suppose to attached to the sofa and the rear of the sofa looked maroon while the front side was dark brown. Why would Cindy Crawford allow her name to be used on such poor quality products. I refused the sofa and requested they bring the old sofa back in which was damaged by the delivery people. The delivery crew could not speak English had no respect for my home and damaged my wood floors by sliding the furniture across it. I will not accept any more furniture from them. I am going to an attorney and file a small claims case against them. Please do not put yourself through the nightmare of doing business with Rooms to GO

I purchased a bedroom set for my son and have been seeing the small beetles often. They look like drugstore beetles but I’m certain they come from the new furniture. They were also bought from Rooms to Go. Very cheaply made, hence the price. Buyer beware.

Have exact same issue with furniture purchased from Rooms to Go. Powder post beetles eating up the new bed, dresser and mirror from the inside out. Powder post dust everywhere. See attached photos taken 2-Dec-2012. Buyers beware!

I have just discovered powder post beetles in my brand new custom built 18x80 Oak Creek Mobile Home. We have been in the house less than 4 months. The exterminator says that they came in the wood used to construct the home. The home will have to be bagged and poison gassed to 'get rid of them'. Of course, like termites, I will probably have the expense of having to have the home inspected for them as long as I live. I have already contacted my attorney and will pursue a case of rehabitation against the dealer and manufacturer. You may want to contact a GOOD attorney and seek damages against them. If the beetles have penetrated areas of your home, then you probably have lost value in your home due to their selling you the product. Good Luck and let me know what happens.

Our couch is under 3 years old and almost every cushion has extreme tearing and it's not even at the seams to easily sew back together. The first was just after the warranty went out so we have these holes all over. I shopped for a long time to try and find a couch that would work for our family and it is so disappointing that it didn't even last 2 years without being such an eyesore!

We bought a Cindy Crawford leather recliner set. It is of extremely poor quality. The leather is ripping apart from many places. The leather is extremely fragile every day we see newer spots that have rips. So disappointed with this purchase!

Looks great, built very poorly. Bought a leather couch and chair set from “the brick” in Canada. Within the first year, the chair arm rest collapsed. That was repaired in our home under warranty. Much t9 our surprise, the arms and major hidden frame work is made of stiff cardboard. Yes that right, cardboard.

1 year later and the back of the couch has come apart. Sadly, no warranty repairs offered from the retail store. We are not large folks and both in our fifties, not like we are jumping on the furniture. This is very poor quality furniture and I would not recommend it at all. Save your money.

Buying from lazy boy as it is made in North America and has a lifetime warranty. Clearly, they stand behind the products they sell.

Will also NEVER shop at the Brick again.

I bought my couch from Rooms-To-Go, the cushions are braking down and at this point no one can set on my couch without getting lost. Rooms-To-Go sent someone out to look at it but I have not heard nothing since. All I would like it a replacement, my money back, or another couch. I just want something done! I feel like I paid for crap.

Cindy Crawford furniture quality as bad as it gets.
https://cindy-crawford.pissedconsumer.com/not-genuine-leather-quality-202101042364964.html#comments

My 2 Cindy Crawford love seats are in great shape.
I scotch guarded them with 3 M spray.
My question is, can I wash the seat covers or will they shrink.
No cleaning tags on the furniture anywhere I can find.

I am writing this complaint because I purchased Cindy Crawford furniture from Art Van In October 2017 I purchased a warranty and I need to know how to get my furniture repaired. I was told this was the sturdiest furniture to get at the time and it is cheap and falling apart. I am 54 with a 22 yr old son we work full time and do not have many visitors this furniture should have held up better then it has. Please help!

We purchased a complete set, electric couch and 2 recliners in February, 2017 and this is July 2018. I have noticed that one of the recliners is leaning to one side and my husband can see the problem with the welding. I contacted RTG and they said, sorry can't help and can't give you the number of any repair service, theirs is for "warranty customers only"! I need a new recliner or someone to fix this piece of expensive furniture! I have an extended warranty but they said is was for the leather only.

Sharla.dillon@tn.gov

We purchased the beachside denim couch and two chairs... we were giving the fabric protection story(that we fell for) and a year later we're still paying for this mistake. i've had 2 or 3 techs at my house that seemed to know less then i did about the product. six different times they have sent me the wrong replacement products(cushions and covers) and to this day i still haven't had anything replaced... the slipcovers wont come clean and the cushions are so flat that we're sitting on the frame which is very uncomfortable and not to mention when we have guests... please don't buy anything from this company! I think i may go drop this s**t on their doorstep... cindy crawford should be punched in the face for putting her name on this s**t! I think I'll send that bi**h the bill...

I purchased a dining table set paying cash $1, 244.85 from rooms to go show room, frico, tx on 07/04/2008. The furniture was delivered after 20 days with broken chairs. I contacted the delivery office, who till today (oct 7, 2008) keep sending me broken chair/s as replacement. I contacted the show room manager of the frisco show room who was rude and failed to understand the inconvenience i have been subjected to for the fault of purchasing the furniture by paying in cash. He passed the buck on the customer service staff.

Rooms To Go Corporate offices number in Tampa.

This number is [protected]

Good luck!

The reason you could not pick up your furniture right away is because Rooms to Go had to make sure that the old furniture was picked up which if you think about it any company would do. They had to make sure that they got back the used furniture before they gave you the "new furniture." You cant really expect them to just give you the furniture that day and then trust you to give them back the old furniture? You might be a trust worthy person but there are so many other people who would have kept both peices if that was the way rooms to go ran. So that isn't really a valid complain though I am in agreance, the first tech should have noticed it was not "customer damage." Also if you truly want Rooms to Go to go out there and clean your furniture, which is what the protection is for then call customer service again and say that you need your furniture cleaned. Easy as that. Oh and dont insult any customer service agents. They try their hardest most of the time. They can only work within the set guidelines the company gives them, they cant give you something unless policy says that they can. You were more then likely getting irrate and trying to get something which cant be done. Why dont you try opening your ers and listening to the people who try to help you next time?

Rooms to go put a charge of 899.00 on my account in 12/2015' This was not purchased by me and have notified accounting via email & phone several times since 1/04/2016to no avail ! Keep hearing that it's been turned over to fraud dept...has not been resolved nor deleted from my account. I make my scheduled payment of 104.00 for purchases that I made...they have increased my payment amount and added late fees. I am beyond frustrated and need assistance. Account is under Susan Sider.

I had an account with a $5, 000 limit for the past 7 yrs. I paid off the account 2 yrs ago. Never had a problem with them. I recently moved & charged $1600 on my account. During the moving process I never received a statement. When I called to make another purchase I was told my credit had been withdrawn because I didn't pay my last payment of $51. I explained to them that I didn't receive a statement & would pay the $51 now over the phone. Was then informed that I could make the payment but it would take 6 months of on time payments before my credit limit would be restored. TOTALLY RIDICULIOUS! Told them to cancel my account & will now take my business somewhere else!

They are crazy and my fiance is Indian from India, she came here at 13 and speaks perfect English, she sounds like a california girl. She was totally annoyed with customer service on the phone. She said they spoke poorly in both Hindi and English. It was a nightmere and now we offered to pay the full balance this month 2400, in return we asked they remove the one late payment they put on her credit report because it is holding us back a whole 40 points! The guy tells us oh well in 30 days we will let you know. Crazy!

This place sucks like everyone else says! It seems that they can take your payments online, and they send you a fast email saying "SUCCESS" but when the payment is not accepted after they fact check it (or whatever) and it's denied, they NEVER send a "you payment failed" which is easy for them... then they tack on all these charges! The reps on the phone are ok, but when you see the ### on paper, it all goes out the window! You still get charged! Schemers... they a friggin automated machine calls you every day to get instant payment now "it's free" but does that clear up your credit? Hell no...they frigging charge you another arm and leg for more late pays... NEVER deal with Lenscrafters again, I'd rather buy those cheap glasses that cost 10 bucks! Aholes!

They suck.

I bought furniture through Rooms To Go, and now I want to pay my balance. Rooms To Go says they can't help me, and GE's website or phone system will not work unless you have your credit card...well, I haven't been sent a statement yet or a card, so I do not have the ###ing number. So I just wasted an hour ###ing around with the website and phone system. These guys suck ###! And I probably won't buy from Rooms To Go again.

I had a similar situation last month when I paid my payment at 9:00 pm Eastern time via their website. When I received my bill for September I was charged a late fee of $39.99; even though my confirmation stated my payment was received and applied on the same day. When I called Customer Service, I was told that because my payment was made after 5:00 pm it was not credited the same day. I explained to him that my confirmation stated my payment was applied the same day and the website did not indicate a certain time frame to make a payment to be credited the same. I told him I wanted the late charge removed and if he could not do it I needed to speak to someone who could. Needless to say it was removed...so Grumpy 123 try again!

We purchased six different pieces from Rooms To Go back in July of 2017. I just called to ask if I could get someone to come out and fix our couch. There are two places in the back that are just before popping through the material in the back. I understand that the one year warranty is up but I even asked if I could pay for someone through Rooms To Go to come out and fix it. Their response was sorry, try the yellow pages! I am so upset with the customer service that I have been given from such a well known furniture store!

Incident:

I purchased a pair of couches. After about a while I felt something move back. I realized a piece of wood from the frame was coming loose, so I ripped off the back of the couch fabric to fix, and I saw what a horrible mess the construction was. None of the wood was put on right. It completely fell apart on one side and was hanging on by a thread on the other. These couches have been used by a single female. Nothing crazy, no kids. There has been minimum wear and usage.

Damage Resulting:

I am going to have to completely throw out the couch. It can't be fixed because even if I wanted to put real screws in instead of the cheap bended metal they used, I cant because the gnarled metal is covering the wood and a screw can't go through it. I am out $1300. These couches are only a couple years old at this point. I just paid them off and now I have to throw them out.

I called the morning after we purchased the furniture and told them I did not want the protrctive spray( the salesman never mentioned the price)also had thenwrong contract set up for me. He rushed us out of the store. He daid he would take care of it. I waited and waited and no response. I called back and spoke to the store manager and he said he would take care of the problem. No response again, I called again and spoke to another store manager and the same lie. They never did anything about the issue.

I am stuck with a $65.00 payment that I did not want at this time. I told all the employees at my office and 50 salesman so they do not get ripped off like I did.

I will never buy from them again.

I purchased a Cindy Crawford dining room set and two additional bar stools WITH an extended warranty. My daughter knocked over a bar stool and it literally shattered into pieces.

Shortly after that, I bumped one of the arms on one of the captain chairs and off it went, I went to move the chair when it happened and THE OTHER ARM FELL OFF! Seeing how it was fastened together makes me wonder how it ever stayed together. The extended warranty people say that this is not covered!

Will be going to see the manager in the morning...

Customer service should be renamed as Delivery Scheduler, it's appropriate that's all they can do for us, that's all they did to us. For other requests the answer was "talk or call the driver" or "the driver will call you" or "call your local store, maybe they can help you" and my favorite alibi from them "we're located in Florida so we don't have any control of what the driver schedules will be that day of delivery since we're not in your state" (translation:we don't have time for you, hang up your phone Now!)

In April 2017 I purchased a kitchen set (table and 8 chairs) and a kids bedroom set. I should have known when the sales rep lied to me about some special pricing that I should shop elsewhere. But instead I bought online. When it was finally delivered, the table only had 3 legs! This was a few days before Easter and I had company from out of state coming. Even though it was their fault, it took a week to get the leg delivered. We were the LAST person on their route, totally messed up the weekend. The bedroom set had a cracked knob, which I did not discover til after all this. Then the chair to the table broke - the beam between 2 of the legs just snapped. I DID have my foot on it, but not standing on it or anything. Just resting it while I leaned down to help my daughter with her homework. I did not even realize my foot was on there - I guess it is just habit. I am sure this is fairly normal wear and tear. I can understand if there was signicant weight applied but there was not. I scheduled a repair, which 2 weeks to get a Saturday appt. On the morning of, we got a call that the repairman was sick and I needed to call back Monday to reschedule. Then it was ANOTHER 2 weeks to get a Saturday again. They sent a guy who, not to be mean, was just plain scary and dirty. BUT he did work for a long time on it. He glued the leg together and of course within a month it broke again. I tried the online support, which they just told me to call in. Then they said it was owner abuse and they would nt fix it. My OLD table and chairs, which was dirt cheap and lasted 13 years, was much better quality! Plus my kids were younger and harder on furniture then. WOW. I will NEVER purchase anything from this company again. Buyer beware!

Unfortunately there are several people that just want something for free or just want to complain, but there are many people that just want what we pay for. My husband and I purchased a sectional in Sept. I noticed that the couch wasn't looking as firm and full as the couch on the showroom floor, plus some of the stitching has popped in half and come unthread. I called and they sent a service tech to come look at the couch and possibly repair it and stuff sections of it. He didn't sit on the couch, feel the couch...he simply stood in our living room for a total of five minutes. He informed us he couldn't repair it so he would send his notes to customer service. I received a phone call from customer service informing me that per the service tech's notes the couch is at "standard" with just "normal wear and tear", and that the stitching being popped was "customer error" due to being rubbed along something. I was very displeased with both statements. When I purchase a couch, I would like for the couch to look like it's only five months old, not fifteen. Plus, don't tell me it was "customer error" when he didn't even take pictures of it. If it was dragged along something, wouldn't there be damage next to the stitching? Of course the service tech failed to mention that. I don't even have to have the couch replaced, but at least replace any bad foam or add some stuffing and fix the stitching. I don't feel this is too much to ask. This is the last purchase I will make with Rooms To Go after four years of furniture buying unless they make it right. Some friends purchased a couch from Haverty's with the same issues, and the service tech from Haverty's took pictures, and they admitted to it having bad foam and are replacing it. It seems to me that is how customer service should be.

I purchased a dining room set in Aug.08. The china cabinet has been delivered damaged 3 times. The delivery men scratched my wood floors, knocked into walls and other furniture in my home. The last delivery was so bad and the men were so rude that I had to ask them to leave my home. I was then called by Customer service and told that I had to store the damaged furniture in my home until they could replace it. My next delivery is this week, I am not very optimistic.

I will not shop at Rooms 2 Go again.

I have spent up to $10, 000 in the last 1 1/2 years. Although I have been dissatisfied with them, (movers scratched walls) I was charged $200 for starch guard protection that I did not ask for. The last straw was: I bought a $45 lamp, cash and asked I was asked for, ID. I did not think ID was necessary when using cash.I was told unless I give ID no purchase can be made. The sales person put the info into the computer, then I had to go to another part of the store to pay the Cashier, I then had to drive around to the Customer Pick-Up, met by a Security Officer also wanted to see my ID, then allowed to go into CPU again asked for ID, then told to drive to loading dock 106. I sat there 15 minutes, security said I was at the wrong dock, go to dock 109, then waited 10 minutes I returned to CPU they were rude, went back to dock 109 and again asked for ID. It took 45 min. to get a lamp. I complaine to Store manager Corine she only said sorry. I have a $1, 7000 to be picked up she said this would take 2 to 3 hours for pick-up No thanks. I cancelled my purchas0e the manager should have said "what can I do to make you a happy" but no, she did say she was off duty and had to go.

I recieved a new dining set from "Rooms to Go" furniture company today. After a 10 day wait for it to finally be delivered, I noticed that one of the chairs was damaged right out of the box! Unfortunenately, I noticed the crack in the chair about 2 minutes after the delivery men left. I called the store and let them know that the chair was damaged. They gave me a 800 number to call b/c they obviously "don't handle that from the store". I called the number they gave me and they said that they could get me a new chair in 8 days! I told them that that wasn't acceptable and they responded "call the store that you purchased it from!" Well, I called the store back and they said "there isn't a manager here now and he would have to call me back. 4 hours later, I decided to call them back when I hadn't recieved a call from the manager. They put me on hold and then I spoke with a lady (who wasn't the manger) and she informed me that she would have to call me back. Well, 5 hours later she calls me and says "NO RETURNS!" This company is a digrace to all furniture companies. I spent my entire day waiting to hear from Room To Go only to hear "Sorry, can't help you"! Well, I hope in the future that anyone who may want to buy furniture will not consider this company. Rooms to go doesn't care about anything but the sale and once you got it..it's yours whether you like it or not! I hope the person who is came up with this policy encounters this same treatment every where they may go!

I purchased a living room set in December of 2014, well now the sofa is coming apart I called the company and guess what they only have a 1 year warranty, and I was advised to contact someone that fixes furniture, I paid over 2000.00 for this set and now it is broken. The customer service is not helpful or friendly.

My couch was pulling in the corner behind the pillow. Rooms to Go replaced it with no problems. 3 months later, it is happening on the replacement couch. The tech from Rooms to Go just came and took pictures again...I really do not want this set. He said Rooms to Go will not refund my money.
I don't want to buy anymore Crawford furniture! That's all they carry.
Any suggestions?

First & last purchase with Rooms To Go. Ordered 2 chase loungers for our new home. They delivered 1. We received a text a few hrs after the delivery guy left to let us know we could expect the other chase lounger in 2 weeks. I called the customer service department who told me there was not a truck in our delivery area until then (they are in Houston) (we are in Austin)...I highly doubt that...but, anyway, Rooms To Go delivery is terrible, please find what you want on-line and don't mess with these people. They have no desire to make the customer happy and an apology don't fix sitting on the floor! My goal this weekend is to find every complaint venue I can to post this to: Yelp, Rooms To Go complaint board, BBB, Planet Feed Back, Rooms To Go review, The Consumer's Voice, Consumer Affairs, scam report, My3Cents.com...

I worked for them in sales for a year and a half. They have canned responses. They do not care for customers at all. The positive responses you see on here most likely comes from them. They have people who do nothing except look for complaints on these sights and respond with positive comments like they are satisfied customers. These same people spy on employees Facebook pages and look for negative comments. Horribly, demeaning place to work. The sofa warranties are a joke but sales people are written up if they do not sell 90 percent on all sofa and chair sales. Surprised that the tech said that it was a factory problem. They get monthly bonuses for rejecting warranties. The stores used to get emails telling them how much these bonuses were each month. Now they just go to the managers.
Sales people got upset when they found out that their customers were being conned.

Picture isn't attaching

I had multiple problems with rooms to go! Started with brown leather that turned orange, then they said I could replace within 30 days. The set I wanted was discontinued, they couldn't help me. Husband went to a work meeting 3 hours away, and ended up finding the discontinued couch in a clearance store. So, he thought I will surprise my wife, and bought it, and they loaded it in his truck! They put 3 big gashes in the leather furniture, but never told him, he started driving home, but thought maybe he would check on the load, to find the big gashes! He returned it right away. The manager called the next day to tell us, he got another one in the store, we said " we want it, but can you give us a deal on taking the damaged one, and the new one" ? It was a sectional by the way. He said yes, gave me the price, and I said I would call back, I just needed to check with my husband. He said well... i will give you an hour, because i need to put it on the show room floor. I called back 15 minutes later. The manager said " I hope your not calling me for the one set, because I just sold it! I also spoke to a guy named EVAN in customer service, that flat out told me he could not help me! Isn't he suppose to service customers? He was so rude as well! Buyers beware of the ROOMS TO GO! What a headache! I have a picture attached to show the gashes on the couch from them miss handling. The other hash was by the footrest.

I see I am not along dealing with poor customer service at rooms to go. I spoke with Charlene Redish today who not provide me a supervisor as request and proceded to hang up on me. I called bacl and spoke with Vickey Wikens who said she was a supervisor. She informed me that there was notes of me cussing I denied this and ask her to play her recorded lines back - she advised me that sups are not recoreded. She told that I had cussed while talking to her per there notes. ( agreat slander cass in the making ) and I ask please provide example - she replied because I said I was pissed off. I informed her that is not cussing that is because I am mad at the rooms to gocustomer service. I also ask her for managment names - she refused and hung up on me. I was able to get the info here it is.

I wish I had done more research before buying from this company. In all my years of buying furniture - this has the worst experience ever. First off, I purchased a condo out-of-state and I was trying to furnish it and schedule the delivery on dates I would be in town. I ordered the mattress and sofa on-line - it was delivered on time and without any issues. I made several changes to the order - adding and removing items from order without any problems. The bedroom set that I wanted was back-ordered on-line, so I spoke with the salesperson I worked with in the store and he explained to me about the express delivery policy if the item was in stock, however, I needed to place the order in person - they could not take my credit card information over the phone. I arrange my next trip in order to place the order in person and get an express delivery. I ordered a sofa (out-of stock) and the bedroom set (dresser & mirror and bed (was told was) in-stock). The bedroom set shows up two days later in the wrong size. I wanted a king and he ordered the queen for me. Mistakes happen, I understand. No effort on this companies part to make up for their mistake. They left the queen size bed in my condo and told me to call customer service. Great - now I have a king mattress and a queen sized bed in a small condo. What the heck am I suppose to do with that? At the very least, take the bed back and bring me a frame to use in the meantime. I called the store a few days later, telling them I wanted to mattress protectors removed from the order. She rudlely tells me they were delivered with the bedroom set. I don't even have a freaking queen sized mattress and secondly, they were never delivered. The charges are still on my credit card. I would have just cancelled the bedroom set and the sleeper sofa at this point and purchased this somewhere else, however, if you don't cancel an in-store order within 48 hours - only 80% is refundable. The on-line cancellation policy is different - so beware! Poorest customer serivice I've ever experienced! Planning to file a complaint with the Attorney General's office if the charges aren't corrected on my credit card. Will make sure to tell everyone that crossed my path to stay clear of Rooms to Go!

Their home office is in Seffner, Florida. But they are masters at the run around.

In my experience, RTG is about as bad as the reviews I see about Ashley Furniture. I bought a bunk bed and chair for my son from them. Delivery was on time, but they did not assemble the chair or the bed correctly, and we had to take them apart and redo it. Fast forward a few months later, and the bunk bed is already falling apart and we need to buy a new one. My son only weighs 34 pounds. 34 pounds of weight should not damage a bed within a few months time.

On top of that, they accidently overcharged us by several hundred dollars. They did refund it a few weeks later - but in a store credit. Their online customer service will help out, but they are limited in what they can do. I did contact them at the address Chad left in his comment, and that was the only way I was able to get anywhere, as the sales associates at the store itself were hard to contact.

I would write my own review, but don't feel like it. :)

I wish I read all the comments prior to ordering my daughter's first "big girl" furniture. This was an exciting time for all of us until now, 8 weeks later, and still only have half my order! The warehouse will only deliver to my zip code on Wed, and my husband and I are normal people who have to work during the day! Luckily I have wonderful neighbors who let them in with the first part of my order which was left in the doorway of her room in very heavy boxes! Now, they tried delivering the bed and left because I didn't answer my cell phone-which by the way has NO voice mails or missed calls-and will not return until NEXT Wed! I will never do business with this company again and hope everyone else will read these comments before ordering! I'm contacting the store to either cancel my order or try to get another delivery date sooner than another week but have been on hold for 15 minutes and now have to wait on a manager to call me back! Good Luck to all of you with the same issues!

We purchased a mattress at Rooms To Go in Frisco, Texas and were told that we had 30 days try the mattress out and see if we liked it. We chose one specifically because it was soft, but when it was delivered, it felt completely different than the one on the showroom floor. It was as hard as a rock. We went back to the store and talked to the manager about exchanging for a softer mattress. The manager just told us to go home and "walk around on it." We explained to him that we were not happy with it and wanted to find out what our options were. Unfortunately, he continually cut us off and basically told us that we didn't understand how mattresses work. He would not listen to anything we had to say, and kept giving the same speech about how he would lose money if he took the mattress back. He was very condesending, and most of the time would not even look up from the papers he had in his hand. He treated us like we were stupid. When we tried to explain that we were told that we had 30 days, he didn't believe us at all, and said that he was sure that even if the salesman told us that, he would have also told us that it is up to the manager's discretion and would have brought the manager to see us. The part he was "sure was said" never was. We are extremely upset and disappointed with Rooms To Go, especially its complete lack of customer service. We will never shop at their store again, and caution others about doing so. If you do, be ready to accept whatever problems you end up having, because they are not willing to help resolve them.

The rooms to go Frisco store is awful, , we were told manager was working on delivery truck and unavailable ! The salesman lied and then manager was never available for us to talk with.

Customer sevice says ' thats a store issue ' we can`t help you .

Run do not walk from Rooms to go Frisco Tx. ! ! ! ! They suck ! !

I wish i had did some research first before purchasing furniture from Rooms To Go. After they make the sale, customer service is the worst I have ever encountered. They are rude, unprofessional and can not give you answers to anything. We put a down payment on some furniture and when we returned to the store we wanted to make an additional purchase of a dinette set. Even though they had to make 2 deliveries because the coffee table was not in stock, they said we had to pay another delivery charge for the dinette set which was rediculous. We told them we would pick up the dinette set. Then no one knew the address of the place to pick up the dinette set. They finally made the first delivey after a month of the purchase. We are still waiting for the delivery of the coffee table. They said it would be the second week in June. I will never, ever set foot in a rooms to go store, Ever.

I totally agree! We bought a new bed and mattress. The mattress had this brown mold and the new bed was damaged twice. The would not accept the bed back as a return only an exchange. Rooms to Go sells bad furniture and mattresses.

You have got to be kidding me...you are complaining about something you agreed to pay. If you think that anything in this world is free then you are stupid. I bet you believe everything the car dealers say on their comercials too. Wow stupidity in the United States !

I ordered a bed over six weeks ago, and still have no idea when it could arrive. If ever. I have made numerous phone calls to a messaging service, which was a waste of time as it got me nowhere. These people took my number and e.mail and nobody got back to me, I will be taking legal action if my money is not refunded. The worst company I have ever come across and I would suggest that you avoid this company like THE PLAGUE. HORIFFIC.

I ordered the NFL bed set from Rooms to Go, Dec 2010 and was told the Logo had to come separate and would be shipped to me via UPS in a few days. The bed in the store has the logo on the footboard and the headboard. Well, when I received the Logo, it was only the headboard one, so I called the store. They 'ordered' the footboard logo, but because it was Christmas time it would not arrive until January. Ok, now on January 27th, I still havenot received the Logo, now Rooms to Go says my order was cancelled. They keep telling me they will call me back in hopes I will forget my order was never fulfilled. I don't see the logo everytime I go into my son's room. I am totally pissed with Rooms to Go, and NEVER want to do business again with them. BAD CUSTOMER SERVICE AND DOESNOT FULFILL YOUR ORDERS!

Bought sectional sofa. Delivery guys unwrapped it then carried it up 4 flights of stairs. Both sections were damaged. Got 1 replaced, when technician was out he noticed the second one had a hole in it. They replaced 2nd one with a display model - filthy cushions and mis-colored. Delivery guys threatened to damage it before delivering as they should only deliver to 3rd floor and did 4th floor to be nice. Then when called to complain they said they could give a minimal discount but that would void warranty. Offered a re-selection but that is no good as the delivery guys will not deliver to us as we are on 4th floor.

Went to rooms to go to buy a recliner. . . I decided on and indoor chaise that was priced $348. . . The salesman (Who had no personality or time for chit chat) writes it up and tells me over $500. . . He added on stain protection, warranty and delivery of $65. . Without even asking. ! He practically doubled the price of the chair. . .

I told him. . I don't want stain protection, I don't do warranties (They sound good but when it comes to place a claim on it. . . Lots of luck. . They find every excuse not to pay out or fix or replace) and nor will I pay for delivery when I have both a van and a truck. . He was angry takes everything off and said I have to be here Tuesday 9am as they have no room to store it, I said ok then found out he meant the following Tuesday which was 12 days away. I told him forget it and went to a thrift store and bought a chair for $30. . . Over zealous salesman was an idiot. . . His actions cost him a sale! I will look for the chair I want on Amazon or wayfair rather than ever go to rooms to go again. . .

I bought a leather couch, loveseat and recliner from Rooms to Go a couple of years ago. We started noticing tearing on the headrest of the couch. Unfortunately, the warranty only covers food stains. It doesn't cover them making a poor quality product. For the amount we spent on the set, you would expect it last more than a couple of years. Not impressed.

Because they are loading a truck with 15 to 20 Stops and 60 to 90 Pieces to delivery and assemble, so they are not delivering pizzas this is not mail service, this is furniture, and heavy furniture to second and third floors. plus they are not in the same zip code, they do this to save money on Deliveries, instead of having two trucks with decent stops (10-12) and pieces (40 to 60) they load a full truck and sometimes overload it, so drivers need to go back to warehouse and then come late to a customer house sometimes 11:00PM.

Cory Graves at Rooms to GO was helping me with a living room selection and Jamal another salesman came up to him and announced he had a guest in the showroom and he just walked away to help someone else and did not even say excuse me or nothing just left me setting their with no help, and to me that is rude and bad business. I will never go into Rooms to GO again. Cory Graves and Jamal need to have more class when helping a customer. I felt embarrassed and humiliated. This was February 9, 2009 and I hope no one ever has to be treated like that.

I ordered 10, 000 worth of furniture from Rooms to go and had one chair that they could not deliver without gashes, tears etc after four times of an attempted delivery. I accepted the other pieces furniture with issues because I figured it wasn't worth the fight. The chair was unacceptable. This would not have been as bad (i.e. I waited at home four weekends in a row at the mercy of their timeframes for a chair to arrive) but they lied to me multiple times about the chair. The worst lie was that both the manager (L) (name hidden) and director of corporate customer (KZ)(name hidden) service had talked to the delivery and warehouse manager and that they would ensure my timeframe was 7-11 am so that I could receive the chair in the early morning for the fourth weekend (since it was such an inconveience) undammaged only to find out when I called that morning to find out where they were that they HAD NEVER TALKED WITH THE DELIVERY COMPANY AT ALL. They never changed my timeframe of delivery, and hoped I would not notice. Completely unacceptable. I also called the corporate office to complain on numerous occasions and simply asked for a call back to address. My call was returned one time from a woman who ultimately was the last person over my last issue and was the person who lied to me. She gave me her number (so if I had any problems to call). Please note she isn't in and not avaialble on Saturdays (the last day of the attempted delivery). I will not only never buy another piece of furniture from rooms to go AND will tell everyone I know not to ever do it either. If they had simply been honest with me, I would have worked with them. Instead they chose to lie and treat me with the highest level of disrespect. They tried to hide behind a lie and got caught. I verified this with an associate LW (name hidden) on the phone from customer service. At least she was honest (what a simple thought-honesty). They also did not offer to do anything for me as their customer. Let me reiterate that I never asked for a discount, money back etc. All I wanted was my chair undammaged. Its sad to see companies do this to the customers, but believe me they will lose business over it. Rooms to go is the most awful company in the history of all retail I have ever dealt with!

Do not buy from Rooms To Go. Purchased girls bedroom set in March and first delivery date in June did not have the dresser and mirror and nightstand was cracked. Second delivery in august had the dresser but no mirror and did not bring replacement nightstand. Third delivery today September 24th brought the nightstand but mirror was cracked. Now they are telling us late October delivery date for the mirror. If we had known that this set was on back order and they were having probelms with delivery of complete set, we would not have purchased it. So, 7 months later and we still do not have complete bedroom set.

After waiting over 12 hours, being hung up on twice, lied to multiple times and being told I am an unreasonable customer approximately 1/2 of my furniture was delivered to my business rather than my home. Only RTG knows when or if the other 1/2 will ever arrive. I could and will never recommend this company to anybody. You get what you pay for. There's is no wonder why they can only sell on low prices. Customer service or satisfaction is of no concern to these people. Calls and or emails to their support systems go completely ignored. Don't waste time shopping there!