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RC Willey Home Furnishings Customer Care Service

RC Willey Home Furnishings

2301 South 300 West
Salt Lake City
United States - UT84115

Customer Support Phone Numbers

+1 888 584 5156 1 0
Work days:
Mon7:00 AM - 9:00 PM
Tue7:00 AM - 9:00 PM
Wed7:00 AM - 9:00 PM
Thu7:00 AM - 9:00 PM
Fri7:00 AM - 9:00 PM
Sat7:00 AM - 9:00 PM
Additional Contacts & Information:

RC Willey Home Furnishings Complaints & Reviews

RC Willey Home Furnishings / ignorant/racist employee

Davidtx123 on Nov 21, 2017
One of your employees at the Murray location needs some help, not sure if he was having a bad day but as we approached he was on his cellphone he ignored us. I think his name is bobby, he completely ignored us specially when he saw our adopted son who isn't from here. We asked him for help...

RC Willey Home Furnishings / customer service and product quality

kana3 on Aug 25, 2017
I've shopped with RC Willey for almost 30 years. My recent purchase, a sectional, has been a nightmare from the beginning. I have been given promise after promise that someone would return my call and give me assistance, with NO success. I called our sales person for three months, and...

RC Willey Home Furnishings / memorial day sale scam

Hmad on May 16, 2017
Went into RC Willey and found a entire living room worth of furniture and was told they were going to have a big Memorial Day Sale starting May 16th so I took a picture of what I wanted including the price tags and decided to wait two weeks for the sale. When the day of the Sale came we...

RC Willey Home Furnishings / Unethical behaviour, misrepresentation, shoddy merchandise

thererse on Apr 11, 2016
in September 2015 my husbnad and i purchased a $4, 000 sectional couch with the extended "bumper to bumper" wareently on the leather and all mechanical etc. Sales rep stated "you can have a knife in your pocket and tear the leather, dog urine etc it is covered - everything!!!...

RC Willey / Bar stools made of Press wood

Reviewer96807 on Feb 23, 2016
Bought two bar stools at $450 each. They lasted less then 2 years before they snapped a leg. I found that the legs were made of Press Wood. A friend got injured when the leg snapped. She was just sitting on it, not doing anything fancy or dangerous Notified the Store in Henderson and they...

RC Willey Home Furnishings / Leather Protection Warranty Scam

Reviewer30605 on Feb 2, 2016
I bought a leather couch from RC Willey in Orem, Utah. My sales person told me that everything was covered under the warranty as long as it wasn't abused. This includes bodily fluids, rips, tears, stitching, etc. Well, my couch has a couple of small tears. I submitted a claim and heard...

RC Willey Home Furnishings / Extended Warranty

Dave S. Butler on Jan 5, 2016
I made a new purchase yesterday. In talking about an extended warranty our salesman said that we had several from years past. I mentioned that I was not aware or recieving any rebates from the unused warranties. In reviewing with RCWilley today, I was informed that I had lost out on...

RC Willey Home Furnishings / Lying to your customers

Reviewer90444 on Nov 4, 2015
About 8 weeks ago my wife & I went to Rc Willey in Reno, NV and purchased 2 End tables & a Coffee table. Was told it would be there on October 26th 2015, That day came and we never received a phone call from anyone not our salesperson nor a manager stating that our items were in. I had to...

RC Willey / Fraudulent Serta Mattress Warranties

SyberVision on Jul 12, 2015
Prior to lower lumbar double fusion surgery I purchased an $1800 Serta Pillow Top mattress in 2011 at RC Willey in Orem, UT . I was told that the mattress came with a 10 year warranty. About 12 months ago the mattress started to sag both horizontally and vertically, became lopsided, and had a...

RC Willey / Floor Installation

DDFred on Jul 5, 2013
I purchased some laminate flooring from RC Willey and also had them install it. After the first installation the entire floor squeaked when you walked on it. They came out to inspect it and decided the floor needed to be re-installed and glued down. After the second installation the floor...

RC Willey / defective bed

Rotomo on Jun 17, 2013
A little over a year ago, I purchased a bed from the RC Willey in West Valley City, Utah. Now this bed had a few problems. The side rails kept breaking. RC Willey sent out a repair team several times to fix the bed. About 11 months into owning the bed, it broke beyond repair. Since the bed...

Rc Willey Accounting / Felony Theft

vickyanddavid on Jun 8, 2013
November 2012 I bought a Kitchen Range on 12 month NI account. In January 2013 I bought a Table and Chair Set on 6 month NI account. In April 2013 I purchased a Dishwasher for $777.20 on my ATM/Credit card. The complaints for the Kitchen Range are that I had to pay extra for Delivery/Install/Bracing...

RC Willey / Warranty con

connedbyRCW on Jan 18, 2013
I purchased a twin sleeper sofa (product number 3236455) for $2, 000.01. I paid an additional $49.99 for their 7 year fabric protection cover. Prior to purchasing the fabric protector the sales lady specifically assured my wife and I that all stains were covered. Within a month of purchase...

RC Willey / installation

Allen S. on Jan 17, 2013
RC Willey recommends Certified Installs for all their frig and cooktop installation. DO NOT USE THEM. Certified Installs do NOT know the first thing about installing cooktops. The fellow they sent to our home did not know if the stove was 110 or 220 volts! And he was going to be doing the...

Rcwilley / poor customer service

kidsmom80 on Nov 29, 2012
I have been a customer with rcwilley for 14 years. We have bought furniture, appliances, electronics flooring and etc. We also pay extra to have everything installed. After 14 years I had my first complaint. We spent over 4, 000 dollars on furniture and over 3, 000 dollars for 2 tv'...

RC Willey / Employees are aloud to lie who knew

Samantha Fentser on Nov 24, 2012
I own a small local business so we try to get a the deals we can because we don't really have any distributors. We sen't four of our employee's to do black Friday at rc willey including me. They were there until 12 am to 8 am. That is 8 hours in freezing conditions They were...

RC Willey / RC Willey taking advantage of Customers

Aibrice on Nov 7, 2012
Help for the consumer, I want it known how RC Willey Of Las Vegas treats their customer’s. I purchased a new refrigerator 6 months ago. I also have a service warranty for 1 year. I purchased the refrigerator in February 2012 and it is now November 2012. A month after purchasing it...

R. C. Willey's / Fraud

Sean B on Feb 8, 2012
I purchased a higher end laptop from R.C. Willey's in Reno, Nv on Thursday, January 12th. I needed to use it for a photo shoot I was doing in Lake Tahoe that weekend. I got to the cabin where the shoot was staged and unpacked the laptop. Plugged it in, turned it on and got some light...

RC Willey / Poor service

Micheal23 on Oct 31, 2011
I have purchased several pieces of furniture from RC Willey in Reno Nevada. I am very disappointed after speaking with their customer service representative regarding issues I'm having with my bed and my recliner chairs. After having my bed for only 2 years, the main support, side board...

RC Willey / Honoring Coupons

jazzfan87 on May 31, 2011
My Wife and I went to RC Willey on Memorial Day to purchase a camcorder. RC Willey had put in their Sunday ad that they were offering a free gift card for $25 to the first 200 people through the door. We woke up early and stood in the cold, drizzling rain for over half an hour in order to...

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