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CB Furniture Stores Rooms To Go Complaints #542-561
Rooms To Go

Rooms To Go review: cindy crawford sleeper sofa

C
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2:06 pm UTC
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Delivered 10/8/19.

Unfortunately, the Cindy Crawford Sleeper Sofa while beautiful is unusable as a sleeper sofa do to a horizontal bar you can feel through the mattress. After doing a little research online I discovered I am not the only customer with this complaint.

I have double checked and this is not the removable bar. This one is riveted onto the frame. Anyone over 150lbs will feel the bar in their back. While I don't expect a sleeper to be as comfortable as a regular bed, this is unacceptable.

I have been unable to get any response from Customer Service emails or talk to anyone live on the phone.

I would like a way to fix the bar, as I love the couch. If it can't be modified and fixed I need a refund as the sleeper function is why I bough it.

Rooms To Go response
Oct 14, 2019 2:06 pm UTC
Rooms To Go customer support contacts
Phone numbers

+1 (888) 709-5380

+1 (800) 766-6786

Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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We are truly sorry to hear of your dissatisfaction with your sleeper and we'd be happy to look into this for you. Can you please email us the details of your order to TellUs@RoomsToGo.com. We hope to hear from you soon!
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  1. Rooms To Go Contacts

  2. Rooms To Go phone numbers
    +1 (888) 709-5380
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    Internet Sales
    +1 (800) 766-6786
    Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number
    Other Inquiries
  3. Rooms To Go emails
  4. Rooms To Go address
    11540 Highway 92 East, Seffner, Florida, 33584, United States
  5. Rooms To Go social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 15, 2026
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Rooms To Go Category
Rooms To Go is ranked 20 among 291 companies in the Furniture Stores category
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