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Rooms To Go review: bonded leather sofa - defective

J
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9:20 pm UTC
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I am writing about a sofa I had purchased on Nov 10, 2013. My sofa is literally falling apart and have seen a lot of comments online about this particular sofa having a lot of issues from peeling.

My order number: 9403679
Name: Justin Longenbach
Purchased: Rooms to Go Perimeter

This sofa was very rarely used as it was in our rec room so there is no reason this should have happened except due to manufacturer defect. We also purchased barstools at the same time which all have experienced the peeling as well.

I am very disappointed by the quality of the items I was sold and thought I was purchasing a quality set. This was clearly not the case and I am hopeful that you all will stand behind your product as this is clearly a manufacturer defect and should be corrected for all people sold these sofas.

Attached are photos of the sofa. I am not asking for a refund but would like a credit for the amount paid so I can get a new sofa.

I regret referring my good friend to buy this same sofa in white. She literally had to give it away since it fell apart.

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Rooms To Go response
Dec 04, 2019 10:39 am UTC
Rooms To Go customer support contacts
Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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Thank you for leaving us your review. We would like the opportunity to look into this further in hopes of resolving this matter to the best of our ability. Please email us your order details to TellUs@RoomsToGo.com. We hope to hear from you soon! - Tiffany
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