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Rogers Communications Reviews and Complaints

Rogers Communications review: Terrible customer service

Esox Lucius of US

Oct 31, 2025 4:27 pm EDT

Verified customer

Featured review

A representative from Rogers called me and offered me an incredible deal for residential internet. I was already with Telus (fiber optic) but decided to give their 5G service a try. I’m not sure if it’s because of the size of my house (an old, large home) or the signal strength in my area, but so far the internet has been too slow and doesn’t cover the entire house.

That wouldn’t be a big issue on its own, but my real problem is trying to contact them. I just want to return their equipment, yet I can’t get in touch with anyone. Their AI assistant is useless, and every time I call, I end up waiting for hours. I’ve already spent over two hours on hold three different times — the first two times I had to hang up, and the third time (just now), after waiting two and a half hours, I got a recorded message saying they were too busy and to call back later. It’s incredibly frustrating.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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75%
Confidence score

Customer Service

+1 (416) 935-5555

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International

+1 (888) 764-3772

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United States

+1 (800) 787-7953

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Chinese Language

+1 (800) 575-9090

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Pay As You Go

+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835

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Wireless

+1 (855) 381-7839

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Internet

+1 (855) 381-7838

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TV

+1 (855) 381-7836

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Home Phone

+1 (855) 381-7840

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Home Monitoring

+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141

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Small Business

+1 (800) 958-5000

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Enterprise & Medium Business

40019

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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Nov 04, 2025
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