Latest Reviews and Complaints
Customer service
I am the victim of a fraud where my personal information was stolen to open an account with Roger’s to finance 2 phones. I was able to stop the scam and return the phones to Roger’s. But the account that was opened with my personal information still has a remaining bill of $100 that I keep receiving notices to pay. I did open this account I DO NOT have access to it I don’t have a way to pay this bill. I have been calling Roger’s for MONTHS to fix this problem no one seems to be able to fix it they keep saying the account will shut down after the pay period that but it has been MONTHS and I’m still being asked to pay. I have never felt so helpless before this is the worst service I have received from any company. I truly don’t know what to do.
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Poor customer service
I have called various times of the day or several days as I have a query about my bill. It's very poor customer service when the robot tells you they are too busy to talk to you. Customer service as we knew it, is dead. Seems like people in the workforce these days really don't care about their customers. I am contacting Bell Canada to switch back to them. They at least answer the phone or offer callbacks.
Shame on you Rogers. You need to take a hard look at your customer service base.
26 Rogers Communications Reviews
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Deplorable company!
DEPLORABLE is the only word that can describe my multiple futile attempts to contact Billing or Customer Service at Rogers! I have called at 9:00 A M in the morning, at the end of the day and every time in between, only to be told that they are too busy to talk to me. At the moment, I have smoke coming out of my ears! I want to pay my bill and cannot do so...
Read full reviewFailed promise of refunding excess charges taken in error
Zero customer service, made commitment and never keep them, as I write I have been kept on hold for over 50 mins waiting to speak to a customer solution specialists, this is outright customer service failure and would commence steps to move my business to Virgin a more responsive service provider. this is after almost four years with Rogers, Very disappointing.
Recommendation: Avoid this brand
Feel like I've been cheated out of Shaw's good service
Since Rogers took over my Shaw account,my internet has dropped at least 10+ times a day, customer service is non-existence as they tell you do it yourself online. When you do get someone you have been directed to select english and get a non-english speaking person who is reading from a response list. I switched to Rogers because I had no choice and they have not fulfilled any commitments made to me.; I am shopping around now...
Read full reviewRogers cutomer service review/ complaint
I am writing to express my frustration with the service I received regarding the return of my iPhone at the end of my two‑year lease. My lease ended on May 5th, and I visited a Rogers store on 4th may. The representative there told me clearly that I could return the device the next day, May 5th, without any issue, because this is the last day I can...
Read full reviewRequest for assistance with security sensor issue
Hi, unfortunately, I spent two and a half hours on hold with Rogers today. I called because the battery in a garage door sensor was weak, but when I tried to replace it, I realized a previous technician had glued the cover shut, so I couldn’t open it. I asked for a technician to help, but I was passed around between support teams and, after all that time, I just gave up. I’m really disappointed and frustrated.
Defective phone returned — now facing a $2,000 bill
In November 2025, I ordered a Samsung Z Flip 7 along with a data plan from Rogers. I received the phone, but while setting it up with a Rogers technical support agent (using another phone), we discovered the device was defective. The agent promptly filed a replacement request and instructed me to return the faulty phone once the new one arrived. I received...
Read full reviewTerrible service zero stars
Bill was increased by 30%. I am unable to sign into the account online as all they send are email bills. When I finally got through after an hour + waiting they could not help and were to get someone else to call me back. That was 2 weeks ago. We are going to a different provider as they are right up there in price now with Starlink.
Read full reviewAbhorrent behaviour on a good day!
This company has gone so down hill since it bought Shaw that I’m above and beyond disgusted. It blows my mind they’re not being sued by a multimillion Canadian customers for breach of contract. They sell a service that they are no longer providing. Horrendous lack of customer service! We will be canceling all contracts with these jack offs and quite literally going with anyone else.
Voice of the People
12-25-2025 To Whom It May Concern, My name is Annette Peach. I'm 63 years old. I live in the US (California), and I've been a fan of your series, Hudson and Rex for about a year now. I'm writing to you because I see you company's name on the credits for the series, Hudson and Rex. I'm writing to you to give a little insight from someone on the...
Read full reviewHung up because I didn't want the offer they gave
I just received a phone call from Rogers asking if I want to change my mobile service to their company I politely explained I had already compared plans from the company I'm currently with and I'm happy with what I have, they just said thank you and hung up like wtf you could have at least said thanks for taking time to answer the call or something not just hang up.
Read full reviewRogers is honestly the worst company I’ve ever dealt with.
Rogers is honestly the worst company I’ve ever dealt with. I have two accounts under my name for two different apartments — one where I live and the other where my kids live. I’ve been a loyal customer for more than 10 years. Recently, I had an emergency that forced me to leave my apartment and move in with my kids. Since the apartment I moved into already...
Read full reviewNo help
I got a samsung 2024 FE in July 2025. it is a business phone and i am having problem with it cutting out on both ends like it has a bad connection. Also it sometimes does not ring and puts the call directly to my voice mail. I am paying 10.00 a month for a 24 month period and then the buy out is 120.00. I want to get a better phone and they want me to pay...
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Replied
impossible to return equipment after terrible service
A representative from Rogers called me and offered me an incredible deal for residential internet. I was already with Telus (fiber optic) but decided to give their 5G service a try. I’m not sure if it’s because of the size of my house (an old, large home) or the signal strength in my area, but so far the internet has been too slow and doesn’t cover the...
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Replied
Worst customer service
Rogers is the worst for customer service. I was on hold for 2 HOURS before a recording came on and said they couldn’t help me and that I should call back, and then it HUNG UP ON ME. I tried the next morning and I got the message again, (but this time right away) and it HUNG UP ON ME AGAIN. I had to bypass the system by pretending I wanted to become a...
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Replied
Rogers Communications is NOT what it used to be.
To whom it may concern,To whom it may concern, This letter is a formal complaint regarding a recent billing issue and the subsequent customer service experience with Rogers Communications. On [Sep 18th, 2025,, I received an unexpected bill from Rogers for the amount of $26.46. I have not been a Rogers customer for several months, and the charge i...
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Replied
Two year TV, internet, home phone offer expiring
My 2 year offer expired August 31, 2025. Normally obtain new offer from Messenger as I am unable to talk on phone. No response from Messenger after 6 tries. Made complaint with office of the president asked not to call, guess what they called and left voicemail. Saw offers on My Rogers clicked on to see what came with offer, kept getting error say "Its not...
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Rogers internet renewal vs new customer offer
I’ve been a long-time customer of Shaw/Rogers, using their internet services for many years and renewing my plan multiple times. Each time I renew, I make sure to compare the offers available to new customers. Unfortunately, I’ve noticed a consistent pattern: new customers are given better deals and perks, while loyal customers like myself aren’t offered...
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Rude rep made me reconsider switching
I recently called Rogers customer service to switch my Fido SIM card to Rogers, but the representative I spoke with was very super rude and unhelpful. She frequently talked over me, didn’t provide enough information about plans or promotions, and left me feeling undervalued as a potential customer. Good customer service is essential, especially when people...
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Replied
Inside fraud!
I just opened my accoutn and cause of my credit history that I owed money and what not back then... I m allowed to have bring your own device for 6 months then I meligable maybe to get phones... As always there changing there stories... And the validation dept named nishan validated me and again I had to be validated 2 days later I caught him again sayign...
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Rip off
Please be aware that starting September 15, there will be a change in the TV box rental policy. Customers will be entitled to only one free TV box, and the send one is 7 dollars and any additional boxes will incur a charge of $15 each. Furthermore, it is important to note that the rental equipment is not included in any of the plans, and the company reserves the right to adjust pricing at any time. Buyer beware!
Recommendation: Just dont
The customer previously received two complimentary television boxes and an additional five dollars for each additional box. Consequently, an average household with four boxes would have incurred an additional ten dollars under the previous rate, whereas the new rate will result in a cost of thirty-seven dollars, representing an increase of twenty-seven dollars per month (a 279% increase). This substantial increase raises concerns about corporate greed and its impact on millions of hard-working Canadian customers. It is imperative that Rogers be held accountable for this exorbitant increase, considering that the television boxes themselves are relatively inexpensive to produce.
We continue to invest to bring our customers the best entertainment experience on world-class platforms over Canada’s fastest and most reliable internet. While we work hard to manage the costs for our customers. we occasionally need to make adjustments. This helps manage the cost of maintaining and upgrading our equipment, ensuring our customers have the best possible entertainment experience.
We understand the change is unexpected and we are here to help assess your services to ensure you are getting the most value. ^zf
472 Rogers Communications Complaints
Finance
I am not the only one so here goes . I paid rogers 116plus in May -On May 3rd to be exact My daughter has access to my checking account because of my age and health so she paid that bill in may by transfering the money and sending it to Rogers for my tv use. then got overdue bill so paid it again at bank and have the statement . Still they are sending...
Read full complaintI did not receive the mobile plan that was offered.
I have had a running battle with your company regarding data usage. I have 30 gigs and according to my device (which monitors the usage) I use between 9 and 15 gigs per month. Your company says that I have exceeded that usually a few days before the billing date. I decided to just switch to unlimited plans. Your agent blatantly lied to me. I have been with Rogers for over 15 years and now I wish that I could switch.
Read full complaintCancellation acct #: 562193540
I cancelled my Rogers Tv and got confirmation on Jun 02 that my service would be cancelled effective Jun 2. On Fri Jun 5, I received an email from Rogers confirming that the equipment has been shipped to Rogers warehouse via FedEx. On Jun 18 Rogers acknowledged my complaint that the account is still opened and I questioned why. Today Jun 30 I see a billing...
Read full complaintIs Rogers Communications Legit?
Rogers Communications earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Rogers Communications. The company provides a physical address, 15 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Rogers Communications has registered the domain name for rogers.com for more than one year, which may indicate stability and longevity.
Rogers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rogers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Rogers.com you are considering visiting, which is associated with Rogers Communications, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Rogers Communications is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Rogers Communications website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Rogers.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Rogers Communications.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Rogers Communications. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
"free" cable box upgrade
I was contacted by Rogers and offered an "free" cable box upgrade to the xiOne cable box. I accepted the offer and was delivered the new boxes. Three weeks later I connected the a box and tried to pair the remote following the instructions that came with the new box. Wouldn't pair - no matter what I did. Spent an hour restarting the box, unpairing the...
Read full complaintiPhone 17 air
Rogers is, without question, the worst company I have ever dealt with. I have had this phone since September, and it has been faulty from the beginning. The device constantly has issues with the time displaying incorrectly, missed text messages, missed phone calls, and unreliable service. People have genuinely worried about me because I am normally very...
Read full complaintCellular
I have repeatedly asked Rogers for a detailed breakdown on the Additional Charges on my bill and I just keep getting a generic answer that has zero details. I specifically asked for the full breakdown on the $44.75 per month that appears on my bill, $36.67 is for a device financing charge and yet the HST on this is $8.08 which is well above 13% HST. Roger...
Read full complaintTheir service as a company
I was the victim of a scam where the scammers used my personal information to finance two phones and after this happened I have been trying to return these two phones for weeks and cancel these plans I haven’t signed up for. Rogers has been so unhelpful I have had to call everyday for a week to finally get a return postage. Now even after returning the...
Read full complaintTV and Internet package
Signed up for 2 new phone plans and a TV and Internet package. The TV and Internet plan, on the contract said 130.00, but he had quote me 110.00 which would go down to 105. when I signed up for for direct payment. his call to his manager Raghav Dhawan said he would change it on the first bill. The message from the salesperson MD Lftekhar said-as discussed...
Read full complaintRogers Communication Mobility Network
I received an email from Rogers on Friday, May 29, 2026 indicating that the 2G network being used on one of our business lines would no longer be supported by Rogers after June 30, 2026. However, after being on hold for 60 minutes I then spoke with the agent for 45 minutes to achieve some clarity on this issue. For starters Rogers does not have current...
Read full complaintCellphone cancellation fee to put in his own name. Media complaint
We called Rogers to put our sons cellphone in his own name. We have multi services with rogers TV internet and at the time 3 cellphones. We were disappointed to learn that there is an $80 charge for our son to put his cellphone in his name. We spoke to manager named Shub part of escalation team and she says this fee in unavoidable. The complaint is the...
Read full complaintRoger
They told me my old phone G3 I think will not work anymore.
And told me to upgrade to newer phone but would NOT allow a free one I'v been customer since 2007.
So they choose the phone costing extra 17 per month it's a 911 phone plan I had. She said she would send tracking number. 2025-07-15
I waited a few weeks still no tracking or phone, phoned them an got sent to
collection dept. I told them I did not even get a phone and my old one
no longer works. But they keep on billing me as if nothing is wrong...
They told my my old phone no longer works, then did not send replacement phone but started charging new rates of the "new phone"
Even after I told them many times the is no phone received.
They phone daily for months.
I told them the facts, then I get disconnected from call. Unable to login to Rogers account, unable to email them also, all phone calls from India or Asia voices.
But many threats from Rogers {Rogers
Claimed loss: Over billed Fraud performed by Rogers, Threats of credit rating etc..
Desired outcome: I had a 51 dollar credit before this phone call.
Confidential Information Hidden: This section contains confidential information visible to verified Rogers Communications representatives only. If you are affiliated with Rogers Communications, please claim your business to access these details.
Resolution for tablet charges
I got 2 Samsung tablets back in September from Adam and as per our conversation I should not be paying any charges for the tablet for 24 months. However, my bill says otherwise. I am paying $35 at the moment for 2 tablets. This is outrageous. If this was been told to me at the time of purchase I would have been mindful of the purchase. I have tried to reach...
Read full complaintMobile
My Rogers phone number is [protected]. I was on line for technical support from 12:42 pm to 15:00 pm and was #1 in the queue when to chat ended which kicked me completely out of getting technical support. This has happened to me before on February 27th. After waiting on the line for more than 2 hours and be kicked out is completely unacceptable customer service.
Read full complaintInternet and phone
It has been months to a year to get a hold of someone to change my account plan. It was originally at a reasonable price but then the price of the plan changed. I have been calling in multiple times with over 2 hours waits only them to tell me that I was transferred to the wrong department. I went to the store and the same story said I have to call...
Read full complaintNightmare call to Rogers to ask even a simple question
My phone started to show a symbol/icon that I could not find what it means for days. I finally called the regular Rogers number for help on Feb 15/26. The first male person told me he was with Shaw (at a Rogers number?) only after asking me a series of verification questions (for asking a simple general question?). Then he said he was transferring back to...
Read full complaintHome cable service
My Mother is 85 years old and has advanced dementia she's recently been moved into care, I have POA over her well-being and finances. Since her move Jan 7 I've followed Rogers protocols submitting my POA documents to have her services disconnected, I have received confirmation email indicating my name has been added to her account to disconnect service. I...
Read full complaintIncorrect billing for cell
Decided to switch from telus to rogers dec22/2025 and did not want activation till jan8/2026. was advised 15.00/month no activation fees. Jan 23 called re:116.00 bill and wad advised my bill would be only 15.95 plus tax. Recieved another message I owed 116.00 when called I was advised I had to pay that activation up front and was given incorrect info. Not...
Read full complaintPlug in wifi-5 units free for 1 year iffer
I signed up for it. received 1 unit. 2 months later a phone call saying I owed them money for 2 months service. I said no, they accepted. They said drop off unit at nearest store. The store then said they will not take it. called customer service (takes 45 minutes every time), they said would send an email with a upc code to mail it. keept getting calls to...
Promise of price for a service which was not honoured
In early December I received a notice that our two mobile lines would be subject to an increase in monthly cost. I called and spoke to an agent who told me that he could guarantee our lower rate for 15 months. I was so pleased with the ease of this communication. The following bill showed the increase in both lines. I called Rogers and spoke to another...
Read full complaintInternet/TV charges
I have temporarily relocated out of the country for work; I had allowed my bills to pile up including internet and TV. When updating my personal contact information with Fido, I'm assuming the information was passed along to Rogers. At this time, I begin receiving emails from rogers suggesting I will be sent to collections if payment is not received. I...
Read full complaintRogers Communications complaints: history and resolution overview
Out of all reported cases, 300 complaints (63%) have been marked as resolved, while 172 complaints (37%) remain unresolved. The most recent resolved complaint, impossible to return equipment after terrible service, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. Reviewing complaint history and resolution outcomes may help users better understand the company’s track record and make more informed decisions.
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