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Rogers Complaints & Reviews

Rogers / internet and cable

mssathees on Aug 8, 2018

As we pay bill payment of more than $80 each month, we find it's very high and request for cancellation. We were waited in the call for more than 1 hour unnecessarily with a customer care staff and finally the call was diverted to another team who was asking our native status card which we...

Rogers / internet installation

Jamie.gardner on Jul 12, 2018

I just had my internet hooked up by someone who has no common sense the lines run in fro t of my neighbors window tangled around their outside light taped to a tree and looped around the satellite dish on my house the only secured wire is the o e coming in my unit this needs to be fixed or...

Rogers / television service in implementing new schedule of television channel access

Dianne Rae on Mar 30, 2018

This would be funny if it weren't so inept and frustrating. On Tuesday March 22, my husband, in order to lessen the amount we pay for television channel access, spoke with a Roger's customer service person and set up a new list of channels. Tuesday, March 22 in the afternoon, after waiting...

Rogers / i'm complaint about rogers bad service

Roseyang on Mar 20, 2018

My account number is 774588776. I got rogers internet on Aug 4th, 2017 and one year free but on February I received a bill with $177.27 in Tv and homephone which I haven't used. I called customer service and they told me I was installed tv, internet and homephone. I told them I didn't use...

Rogers / cell phone scam calls

confidential444444 on Feb 22, 2018

They have called a few times. Robocaller that does not answer to prompts. A local number (area code 613) shows as the caller but when I return the call the person denies having called me. It has happened 3 or 4 times and each time the call return number is different. I find it disturbing...

Rogers / in my opinion, fraudulent advertising on the rogers yahoo email site

Bob Bambrick on Feb 16, 2018

When I open my e-mail, next to the messages on the right of my emails there is advertising by a company called NewChic which offers a variety of men's and women's shoes and accessories. This is apparently a Chinese company and I was really surprised when I read reviews about this company...

Rogers / bt television montreal

win123 on Jan 15, 2018

January 15, 2018 At round 8:30 a. m. three people where sitting at the desk and the middle person called Donald Trump a racist... 1- I do not appreciate the comment by a talking head... he has no business making comments that are way above his pay grade. 2- I do not watch a breakfast...

Rogers / plan not being honoured

JessicaDkelly on Jan 10, 2018

This marks the 11th time I have written, gone into store or phoned in to speak with someone at Rogers regarding this issue. During the weekend that the $60/10 Gigs plan was briefly available, I spent a huge amount of time trying to phone in to get it but the lines were always busy, so I went...

Rogers / a credit promised on my new device bought

R 1991 on Jan 5, 2018

I recently bought i phone 8 on a 2 year plan on December 15 and was told as it was open box phone i would get a credit of 200 on my first bill but when i live chat with mishita this morning i was told i would have to physically go and meet the store agent who promised me as they dont see...

Rogers / phone upgrades

aarontdiaz on Dec 29, 2017

I have been a Rogers customer for 10+ years. This incident has been ongoing since November 17th, 2017 where I submitted an upgrade request to Rogers for the new iPhone X. The phone was on back order by Apple considering the high demand of the product. I was advised that I would HAVE THE...

Rogers Wireless / cellular service & customer care

Crystal Yewchin on Dec 22, 2017

I got a cellular plan with rogers in march 2017. I have had issues from day 1. I didn't get my phones on time, their chat representatives were not helpful & could provide little to no information about the hold up. I was checking out upgrading options and a week later a new phone arrived...

Rogers / my billing issue

Niyam on Dec 13, 2017

hello i am using rogers service since last 1 year but i never had this issue i am very disappointed and dissatisfied with this . when i bought this sevice with you your rogers retailer ask me to pay $600 and i had give him 2 iphone 6s but at that time i told him that if in future i have to...

Rogers / tv ads with christmas themes on november 4th!!!

PAnderson1 on Nov 4, 2017

This is a complete insult to me!! Christmas themed adverts on november 4th during hockey night in canada is a complete lack of couth and in fact common sense!! This is a telecom retailer who is wayyyyyyyy too early in promoting sales 2 months ahead of the holidays, which in fact, are a...

Rogers / cable

Pierre Pommainville on Sep 21, 2017

My mom got a bill saying she rented a number of movies on her nextbox which she didn't. She never rent's movie's. She contacted Roger's and told them that the bill was wrong and told them that someone must have hacked her nextbox and they told her that it is impossible to hack the neckbox...

Rogers / bill

Su on Sep 5, 2017

Firstly It seems to be impossible to reach the customer representatives through phone.Three days before I received a mail from your company to inform me about my past due bills.I have been getting internet service from your company since may. before the internet service installed to my...

Rogers / rogers contact me my mum two phones

Ffffgghhhhhh on Aug 24, 2017

They are a 21 frist Centry mafia !!! Every month they add extra money to m and my mums bill they lie when they sell you the contracts and you have to call up mutable times to try and get what they promised!! But wow that deal has gone now !!! What I haven't even used me phone yet...

Rogers / tv service after move

Kretschmann on Aug 22, 2017

I'm going to keep this short. We moved from Cambridge Ontario to Tillsonburg Ontario. Phoned Rogers to transfer my Tv, phone and internet service to new address. Sold our house and the service was stopped on June 28th 2017, to be re-connected on August 16th 2017 at [removed] in...

Rogers / device (wireless)

Rafaelsantana on Aug 3, 2017

Hi. I have device protection plan on my device and I request a replacement yesterday early in the morning since I dropped my phone and broke my phone screen on the day before. I was told by a Rogers rep via live chat on Aug 1st around 10pm that the replacement would come 1-2max after...

Rogers / customer service / internet & service

kp123456 on Jul 31, 2017

Since this morning, I have been experiencing little to no internet, the signal is all over the place. When my mother decided to call about it given that I am only 16, the worker was very sarcastic and told my mom to call back later just so he didn't have to deal with her. Now, I am...

Rogers / digital cable box

Michellek125 on Jul 18, 2017

I have been through 5 cable boxes in less than 2 years. Every time I call I get the standard: unplug it and plug it back in; nothing. Then a variety of questions about cords and such; nothing. Set up a tech support visit, tech guy comes, fiddles around with cable then replaces the box and...