hi my name is april riley and im a first time renter at rent a center and im already unhappy.first off i would like to start off by saying im renting a t.v for my husband and the t.v is wrost then trash when we turn the t.v on it takes up to 3hours to turn on and if we turn it off you can forget about it coming back on.and when i told the store manager he made it seem as if i am surpose to except that no way will i ever please touch base with me soon thanks mrs.riley!
the rent a center in medina n.y. is the worst business i ever dealt with. one manager tells us one thing and the other has no idea.we were promised a price match on an xbox 360 for 199 n now they say 597. they have harrased us threatened us and call our house a million times a day. i would never recommend anybodyu do business with them. they lie, cheat, and rob people and have the nerve to keep going. if any place goes out of business with the way the economy is, i hope they do. they deserve it.
We have been with rac for over 7 years. We have paid off thousands of dollars of merchandise... 57" screen...
I called Saturday Novemeber 15 to let rac know that my 52" t.v. had a message stating that my projection lamp was nearing end of life & to replace it.I was told the delivery people would come around on Monday November 17.They never showed.They called & said they were running late & would come by on Tuesday November 18.Again, they called & said the drivers were stuck in Red Deer & they'd come by Wednesday November 19.It's now Thursday November 20 & I'm still waiting!!!I called & was told they're short staffed but will come by sometime this evening!!Why is it they're so quick to call you when you're late making a payment but when you need something serviced, they put you on the back burner!!I have dealt with rac since they were known as Direct Rentals before they were bought out by rac!!I will NEVER rent anything again from rac & will let my friends know of the problems I have unfortunately encountered with them!!!
Ive been a customer at rent a center for seven yrs, the majority of my house is filled with their merch, at...
We are being harassed by rent a center. They keep calling our home at least 5 to 6 times a day but from different numbers back to back. The same day our first bill was do they called us early that morning. When rent a center delivered my bed room set they didn't even put it together. no bed rails.
I was a week behind on my payment and i asked if i could pay on the second of October and i was told no. I was threaten, by rent a center saying that they were going to come with the police department.
I am so made at rac because i am missing money that i paid on my account and they keep telling me a different balance that is higher and that is not right even though i have three kids and trying to make a honest living with rac stealing your money as you make payments and thats not right. Also i had the granite city driver Robby do a road rage on me in collinsville on october 2nd 2008 about 10;30am about total my truck and i think that was bogus which i kind wish it would have happened then that means they would have to cover that for sure.
I rented a washer and dryer and today I took a $25.00 money order and $4.63 in cash, to pay a late fee on the washer and dryer since I was a couple days late. Romone at the Leano St. Elyria, Ohio 44035, He refused the payment and brought the money and was trying to leave it on the side walk at the store that I had left to pay the bill. I owe CashEvantage and they said since I owe CashEdvantage that they can refuse payment for the washer and dryer. It is two separate businesses. How can they do this?
I have bought things w/RAC before w/no problems. I went to the one in Medford, OR where I was living. Bought a TV, stereo and printer. I went in with a week left on my 90 days on the stereo to pay it off in cash, they told me I had missed it by 4 days even though I had the original receipt and contract with the managers signature on it saying otherwise. It took them 3 months to get me the printer and charged me during that time for printer. I got pissed over the stereo and told them to come pick it all up. I had been a good paying customer always. When I told them to pick it up, they begged me to keep the products. I told them *** no, I was going to their competition across town. I told them if they didn't come get it I was going to come drop it in the middle of their store. They picked it up finally and now they keep sending me these stupid coupons for what I had paid on the products towards a new product but only if I take a contract and more than 90 days. I have advised them repeatedly to quit sending me their crap because I'm tired of finding it in my mailbox and me having to put it in my garbage can. I WILL not go back to them EVER! I'd much rather go to Aarons who at least reports when you make timely payments to your credit report AND if you have to move where you can't take the products with you, they transfer ALL the money that you paid into it to the new store for the same product. Screw RAC!
I have been an ongoing customer since 1999, whenever I've purchased an item I've always asked for a...
I have been a customer with rent a center for 3 1/2 years and have a fridge paid off and the whole time we had it, we had to send it in for service 5 or six times. the store did nothing to rectify this and we still had to send it back more. This last time that we sent it back it came back from head to toe with mold in both the freezer and refrigarator section. It took us three hours to clean and all our food was unthawed by then. we are now calling aarons which will cut our payments in half and hopefully will not send us a health hazard back to our home. just say no to rent a center.
I rented a refridgerator, paid a payment, the next time I paid for one month, this time when it was due, I...
Look the last time I rented from Rent a centre I had paid off all but $200 on a computer I was purchasing from your company. I had been making payments for over a year. When your employees stopped by my house because I was 2 days late on my payment they had an altercation with my ex-husband who was not even supposed to be on my property. Whereas your company called me and told me they were taking my property...the computer which was nearly paid off, and that as long as I was with my husband I could never rent from them again. Well, I tried to explain I wasn't with him, which they already knew, and that he was not supposed to be on my property, I even had the money including late fee to catch up payment. So I guess I am out the over $1, 000 I spent thinking I was buying my property from an honest company. I feel like I was stolen from and will never use Rent-A-Center again.
The manager at Rent A Center was very rude. When I finish paying for an item I rent something else. I paid over $2000 for a stereo and then I paid over $1200 for a computer.
Recently I purchased another stereo system and a living room set. I pay every week, sometimes I am late but I pay the late fees.
The manager at the store located at 777 SW Capital Circle told me if I was late again he would pick up his merchandise.
I asked him his name he only told me James, when I asked for his last name he wouldn't give it to me.
We rented a used sectional from RAC, 1st time ever doing business there. We were close to the end of our agreement when we got a week behind and we were told if we didn’t get our payment in by the next day, they would send the sheriff to my house and use a pop lock and come in and get there merchandise. Then in the mean time we were calling countless times to get our payment to them and they refused. Listen, we paid probably 3x what the furniture was worth and they refused our payment, I say they abandoned their obligation. I tried and tried, they said someone would be getting a hold of us and hung up on me; REAL professional RAC.
I've been with my girlfriend 10 years now and some times we've rented things from Rent a Center...
Like everyone else I also have a complaint with our dear friends at rent a center! 1st I should mentioned I...
Rent way which I believe to have been bought out by rent a centre adds hidden charges don’t deliver new merchandise; I paid for new and got used. they also say they have lifetime re instatement you can pick up where you left off if you need to return you rental at any time I HAVE BEEN WAITING ON A COMPUTER that I paid on for over a year and they say they have been looking for me a good one. Do they mean one that doesn’t have roaches crawling out of it like the refrigerator I had to return? Or are they just hoping ill go away? Which I will but not before I tell everyone that I know about their sales tactics. oh by the way when I returned the computer I was because my husband died and I need a couple of months to get things straight and they never gave me back my comp all they gave was excuses that was 1 year ago. So where is the money I already paid? Gone that’s where, they have no intentions on making it right.
I really hate to give this company even the single star. The business tactics of this particular store are HORRENDOUS!!! I have bought $2000+ worth of merchandise from this company, and toward the end, we were bullied, threatened, and harassed by employees of this store. I explained to the store manager (Jesse) that I would be starting a new job and I wouldn't get paid for a month. I tried to keep my account current, but eventually, my account did lapse by 15 days.
In that 15 day lapse, I was left numerous messages that were very threatening. A man named Larry called saying he was going to be serving a certified letter with option to catch up or release the merchandise. Two days later. a guy came to my house, banged on my door, yelled through my window, and told my husband to come "see him outside." I NEVER received the letter Larry said he sent. I had every intention of responding to the letter with a payment. When I called to make my catch up payment, Larry hung up in my face 3 times, before finally taking my payment. After my payment was made, the guy outside still stood at my door another five minutes. I had to call them back and tell them to make him leave.
I understand I was late with my payment, in this economy, it could happen to anyone. I had been with this store for over a year and paid of a couple thousand dollars worth of merchandise successfully, but when it came down to the final $200, I was treated with extreme disrespect.
I have never known a business to take it's collection methods to the point of threatening a woman at home with her newborn, yelling through windows of her home, and harassing her for a delinquent $75 payment. I wasn't even 30 days late. $75 apparently was enough to go "Scarface" on me.
Any other business would have, at the very least, waited for the response of the letter before pursuing further action. Obviously, the word of management team is useless. I'm not even going to mention how the scene created by the Rent-A-Center thug affected my neighbors! He woke my neighbors and scared my neighbor's little boy with the yelling. Rent-A-Center did their own advertising of their business with those methods.
I would NEVER EVER in this lifetime, ever go to this store for ANYTHING ever again! The staff is unprofessional to say the least. They employ thugs and encourage harassment. My sympathies to anyone else that does business with them. My advice, if you want to do business with Rent-A-Center, go to another store, or look up Rent-To-Own.
I got a laptop and digital camera from Rent A Center. About 3-4 months after renting the items... the item...