They have been harassing me 4 weeks. They have come into my house illegally and taken their property but they are still harassing me as if they don't know what the heck is going on. I did not file a police report because I'm glad they got their TV back. What else can I do? They say THEY are going to take legal action. Can they? They got their stuff! They have now started beating on our windows and it's scaring my kids. I'm usually not home when they come, but the kids are? What can we do?
I went to RAC looking to purchase a television. My credit isn't that bad, and I have credit cards and am able to purchase a television elsewhere. What I liked about renting was that if something happened to it they would give me another and fix it or replace it. The same goes with a couch. I was buying one every three years or so and liked the fact that we could just give it back and get another at any time. What I don't like about RAC is the fact that sometimes the products are worn out and used. They recycle products. If someone returns a product they just rent it to another. It may be scratched dented torn or whatever. The price stays the same too. I always request it to be brand new or I am not interested. So far I have been lucky. Beware of broken or roughed up merchandise.
My complaint is with your store employees at 901 n polk st ste 365, desoto, tx 75115, ph: [protected].
I rented a sofa from this location and I make weekly payments, however the store employees call me every saturday and tell me that the payment is due. One saturday I was out of town and as usual someone from their office called me and I was not available, so she called my references looking for me as if I stole something from them... Please take note that my payment is not past due and has never been late.
I spoke to the manager about this and he assured me that this was not acceptable behaviour and it would not happen again, he said my account is noted for a “no call reminder”... However, the calls continued. They call me from their personal cell phones and ask for a payment. On one occasion I refused to give her credit card information on her personal phone, so I called the store. Please take note “I have never been late”. These people are stockers, well today may 5, 2008 was the last straw... I was out of town this past week on business and did not pay on saturday (May 3, 2008). So far today (Monday, may 05, 2008, 3:32pm) I have received over 15 missed calls from this store, they have left no messages, and they just keep calling from different numbers. Their behaviour is so bizarre and I have experienced nothing like it in my life. I want nothing to do with this company and I wish to discontinue our rental relationship. I will request that they immediately pick up the sofa and I have filed a complaint with the police department.
Please counsel these people or they will run away all of your “good” customers.
My husband used Rent-A-Center when we moved to a new town. My husband then went away on military duty. While he was gone, I paid the bill. Now that he is back he pays it, it is his account. Once my husband returned from active duty, he fell into a little financial crunch. So he was late on his payments. I don't deny that HE owes them money, but why are they harassing ME!
His payment was due one Saturday but he couldn't make it to the store to pay it because I was in labor with our second child. They knew what was going on and still called my cell phone, 3 times, that day. I then spent 3 days in the hospital and for the first time he had to take care of our oldest child by himself - so he didn't make it. They knew that but instead of calling HIS cell phone, they called MINE, a total of 9 times during that hospital stay.
By the time I came home, they were POUNDING on my door, even though I had a 'New Baby Sleeping - Please Knock Softly' sign on the door. I ignored the door cause the baby started screaming and I then went to the store later and paid it.
The next time my husband was late they once again called MY cell phone 5 times in one day. When I spoke to them, I told them my husband will be in on his next day off, since when he goes to work and when he leaves work they are closed. They told me that I should use HIS credit card to pay it. Since I'm his wife, it will be fine. I told them that it was fraud for me to do that. I am not an authorize user on his card. They weren't happy and continued to call MY cell phone. By my husband's next day off, I received a warrant for the price off the computer - IN MY NAME! I didn't rent the product. My name wasn't on the application. It wasn't my account!
It got so bad that they came to my house when my mother was house sitting. She was instructed not to open the door to anyone. The Rent-A-Center employee banged on the door screaming 'I know someone is in there and I'm not leaving till you open the door.' Finally, my mother said something and they told her that they were looking for ME and she better open the door. Only after she explained the situation did he go away.
I don't doubt that my husband has this account with them and sometimes he is a week late. What I want to know is why they harass me but are so pleasant to my husband? They try to intimidate me and I am not connected with this account.
I work for RAC in ohio. recently transferred to another store due to an opening that took place. I was placed on a route that had been doing horribly over the past 8 months. it had 4 different account reps on it. including one who was promoted to a 'credit manager'. In the 8 weeks i have been on that route i have managed to get it to close (company standard 5.9%, our dm standard 4.9%) 5 out of 8 times. my opens, although high in the eyes of my DM... have varied from the low to mid 20's. The route was unmanageable before i took it over, and i have gotten it to hit almost all the numbers and grow. but. I was informed that due to my lack of hitting ALL numbers i was being placed on a 4 week action plan. 2 of those four weeks are holiday weeks. Apparently the so called credt manager told our DM that i was a dream to work with and i was oh-so-consistent with my numbers and i always maintained my routes. Which is true. Never a problem. but this guy. my store manager is so far up his but it's not funny. our jobs are constantly being threatened. I've been cussed at, yelled at, called names... treated like a royal sh** bag and this is just by my superiors. I have been with this company since august of 06. I know how to do my job. but i am being treated like i am a rookie that just got done with training. bets of all. My manager so enjoys taking advantage of the company. he drives the trucks home at night. Leaving march on them that could easily get stolen. but as we all know it would be the fault of the account reps. not his.
So what should be done, besides looking for another job? I'm tired of working with people that don't hold their own. our credit manager will not, i repeat, will not leave the store for anything. he does not run. he does not do money picks. He just sits in the store. thats all.
The only one worth a damn in our management staff is the sales manager.but he is constantly getting ### from our dm and the store manager regarding sales even though we average 25 deliveries a week. HELP! Stuck in a rut!
I am writing a complaint to u about Rent-A-Center on 215 E University dr. Ste McKinney Tx [protected] Phone: [protected] LOC: 4714-M.
They came and got my sons Computer and they took speakers that were not theres and now they will not return them back and they said they gave Christopher Hernandez speakers and they in fact did not. We have since then tried being nice about it but they just being rude about it and i want to file this complaint against them, A white male came to get the computer and my Wife Deanna Hernandez called them back and told them about it and the manager said that he thought those weren't the speakers and said and I quote. "We will bring them back this afternoon." and they still wont give them back. They said they issued them adn instead they said they picked ours up instead and they are not required to give our speakers back. Basically they came in our house and stole our speakers. I want this complaint cause Rent-a-Center has stolen from one of there customers and they go against there suppose to do.
My daughter rented a tv. They called and asked for payment asked them to wait for 2 days when she got paid. ...
I am also renting some merchandise from Rent-A-Center and I ran into some medical difficulties and was not able to pay for my merchandise a couple of times, but the kicker is that I ALWAYS kept in contact with the staff there to keep them informed of my situation and they were understanding... AT FIRST!! I agree with another article that one posted on this site that states 'as soon as you've had the merchandise for a long period of time and are almost payed off then they want to start acting shady.' Now that I have been paying on my merchandise for over a year - they are all of the sudden not as understanding about late payments. Before it was like 'okay - that is fine pay us next week' or 'no problem we will just tack it onto the end of your payments' (which I hope everyone is aware that they are able to do that and believe they do), now that I payed them a month's worth of payments in one week they are still demanding more and want to come and pick up my merchandise. They will literally stalk you - they take their call of duty a little too far for my taste. Now what if they stalk the wrong person and get killed in the meantime? Is it really worth it to one of them? They have been known to block out their number when they call the house, sit at the end of your road until they see some movement and then try to jump out on you, they have been around the back of my house to look in windows, and they have even came in one of their own personal vehicles. Enough is Enough. Do they really pay these associates enough money to risk their lives by stalking their customers...
This is a major business that intentionally rips off its customers. The business should not be allowed to...