So my husband and i went to rent a center, only because we had bought my fathers house and had it fully...
I rented a playstation 3 from Rent a center. IT was for 63 weeks at like 33.00 a week or so. I lost my job at...
my brother had recently been released from state prison, so when he came out he stayed with my mother in law...
Stupid me... Yeah... After shopping around online for a box spring and mattress, I found I could buy a brand new one from rent-a-center fairly cheap and on a 90 day same as cash... So why not? I paid the first payment, then the second one by mail (Got a call from them the day it was due to ask me when I was coming in even though I had already mailed it two days earlier. So I paid the third and final payment in person, dropping off a check...
So ok, I have my new bed, it's paid for right? Wrong!!! Two weeks go by and I get a call from who else, rent-a-center... And i'm told they don't take checks. You see, they still never deposited my check. Well, it pissed me off, especially calling me at work, when, I had specifically told them never to call me at work when I signed the paperwork. It's against' the law after you inform them of that. So yeah, I procrastinated and thought about if I should even go in to take them cash. But then, oh yeah, the calls started, once a day, twice... At home and at work as well. The more they called the more I began standing on principal and determined not to give in. After all, they had my check, I paid them!! And I had paid them 5 days before it was due... So it wasn't my problem they now didn't want to accept a check. Right? If they would have deposited it or presented it for payment at my bank... That would have been different, but they never did. Now, three weeks go by from march 1st to march 27th, and hey, several phone calls to work, me calling them and now yelling at them not to call me at work, and guess what, in walk not one but two of their salespeople, check in hand, demanding, I cash it right there and then. Yeah, I am suppose to hand them cash... Yeah right!!! They toss the check at me... I escort them outside and inform them it is against the law to harass a person at their place of work to collect a debt, and that I have already called my attorney... So they now leave... Threatening to talk to their own attorney. Now, mind you, I have paid two of three payments, on time and early, and paid the third payment 5 days early, but they won't accept my check and didn't notify me of that until two weeks after giving it to them. Now they leave and yeah, leave me with the check, dated all the way back march 1st, never having been presented to my bank at all!!! So what to do? I'm going to get a cashiers check, state on it that it is the replacement check for a refused check and send it by registered mail to rent-a-center along with filing a complaint with the better business bureau and well, yeah, writing out the story online for all to see. By the way... All of these concerns a simple small check in the amount of $116.22. Go figure. But it is the principle of the matter... Isn't it? Somebody should tell rent-a-center that maybe why they are having problems is that they don't understand that some people have two and three jobs and can't just drop everything to make a second trip from morton to peoria just to hand them cash back instead of them simply depositing the check in the first place! You know... Crap happens in life, and sometimes, checks are bad... I get that, but when a business doesn't even bother to make a deposit... Why stay in business..., because I gave them a good check and I never had given them a bad one. Or is this business simply only taking in cash and may not even have a bank account so they can dodge taxes? Interesting question isn't it... Oh by the way, that new box spring and mattress I bought from them... No way it was new! So yeah... Stupid me... So does anyone want any of these bed bugs?
I was renting several items from a different rent to own for over a year, and only had 2 payments left to make and they were mine! Then without notice rent a centre bought them out, I did not know about it until I went to make a payment and the store was closed down, I called the stores old number and was routed to rent a centre. I told them that I only had the 2 payments left and would like to make my payment.
The next morning they were knocking on my door and basically forced their way in and took all my stuff! When I asked what was going on, I was told that I could come in and re-rent it with a new contract. So I went in and they wanted to start charging me from square 1, as if I had not made 1 payment to the other company! I showed them every receipt I had from the other store, they said the other store did not keep accurate records and therefore they could not verify that I actually had purchased the stuff from them.
Come on now! Do you have to be a detective to figure out all the clues? receipts, I WAS in possession of the items until you genius's stole it all!
So, I reported it to the local police and rent a centre told them I was late making my payment, so the repossessed it.
The only thing I could do was to take them to court, but I chickened out after the harassing phone calls.
My husband and I were evacuated out of New Orleans 10 days after Hurricane Katrina "dropped in" on us. In...
I came home the other day and listened to 3 messages from rentacenter about a party they were having for their best customers. The messages were left within 2 hours of each other. Is rentacenter desperate? I checked the history of calls from rentacenter about a sale they were having and it is up to 47. 47 messages in the past two months! I shouldve known they were going to be a problem when I went into a store and a fat dude wearing a silk/polyester shirt n tie(i mention that cause fat people shouldnt wear that, seriously) and he spoke like he was too fat and lazy to speak clearly. He attacked me with his scratchy throated obesity immediately as I walked through the door. Told him I was just looking at prices, looking around and then BAM! He starts into the benefits of rentacenter. I told him again "I'm just looking, will let you know if I need any help!" He would not stop. So I just walked away from him and he kept following me. OMG! And then he finally went away. Began talking to another dude and he said that annoying dude was the regional manager. He agreed that he was fat and said, "He should attack the gym as much as he attacks customers and a mcdonalds big mac." I was going to rent a washer n dryer but his disregard for my personal space while shopping turned me off of rentacenter.
I started to fill out an application when I was trying to get him to shut up but left it undone. They must have taken my information like vultures as the calls have not stopped. I told them at least 20 times to stop calling me and yet it wont stop. I'm one of their best customers? I NEVER RENTED ANYTHING EVER! Is that place desperate?
Every week it seems I get 3 0r 4 calls about a sale they are having. I actually talked to a employee once and asked him what was the sale price on a WII game system? $700! I told him to lose my number and stop calling me! I went to Aarons and they were great. Gave me time to look around and only recieved a courtesy call after getting washer and a dryer for a cheaper price. Fat guy at rentacenter said they do a price match but I wonder why dont they just lower their prices?
Okay well unfortunately my 42inch plasma T.V was stolen among other things. But there is no forced entry or broken windows to show damage to my apt. Basically R.A.C. called it a mysterious disappearance.
I've been a victim of crime I'm a single woman living on my own. And I'm not covered by the Rent a Center Insurance according to there policy I must show proof of damage to my apartment for the stolen TV. on my police report. Which I don't have.
So now I'm forced to continue paying for a TV. That I no longer have until paid in full. So what was the point of paying insurance if it doesn't cover all aspects of theft, the TV was stolen I placed a police report of all that has been stolen but primarily concerned about the TV because it was the only thing in my house not paid in full.
I'm glad I wasn't at home when this occurred and that I'm physically ok. But, I'm not money wise and emotionally ok. It's ugly when you get home from a hard day at work and realized you have just been robbed. Everything I worked hard for was taken that quick.
I don't know I'm upset...
I want to let everyone know how bad rent a center did me and my famliy on this day of Febuary 25 2009. I wa...
Do not rent from this place they are the biggest scam artists around. I rented a washer, dryer and dishwasher from Rent All Super Center. The guys name I dealt with was Darren. I was supposed to be purchasing brand new items from them, instead I got used broken appliances. When I called them to get the items repaired they refused to send someone out so I had to get someone else to repair them and pay for the repairs out of my own pocket. When I called them to tell them that I was not paying brand new prices for used and broken down items they played dirty with me and called me a [censored]ing B**tch (among other things) and told me that I was obligated to pay for the stuff at brand new prices. The payments themselves were $200.00 for 24 months. The manager (Ron) whom I have talked with at length many times is now saying that we have never talked and he doesn't have a clue who I am. Today the company called me and told me that they were coming to get the old appliances and replace them with new as per Rons' and my agreement we had via the phone. They came and took away the old appliances and said that they would be back with the new ones and were just waiting for the second truck to come. Ron backed out of the verbal agreement we had and is now denying that he had made any such arrangement with me. So now i have no dryer or dishwasher. I held back the washer and told them that to just be on the safe side, I would keep the washer until the new items came. You guessed it, they never did come back. During my service agreement, they called all my references and harassed them and according to the company they called my deceased grandmother and talked with her as well. How is that possible unless they can talk to the dead as well?!
I totally do not recommend leasing or renting from this establishment as they have tricks and deceptive ways up there sleeves. I have filed a complaint with BBB and Consumers Bureau. If you have had or are having any bad dealings with them contact Consumers Bureau at [protected] and the BBB at [protected] right away and file a complaint. The washer I am not returning until I receive $960.00 plus the cost of the repairs which is another $300.00
Again, save yourself and the hassle and go to another company who knows how to treat and keep a customer, because they sure don't.
Recently lost job and filed a claim with RAC Benefits Plus to be told I did not quailfy. But according to the...
While working at Rent A Center in Beaver Falls i had witnessed many things. Employees stealing from each...
I rented a used washer & dryer from rent a center. I had them for about 6 months, and then I rented a tv. About 3 months into having the tv and washer and dryer, I was 3 days late on a payment. Even though I spoke to the person over my account and advised when I would pay, I got 12 phone calls the same day from the store I rented from. The following due date, I was called on the due date, in, as they put it, a courtesy reminder call, 16 times. When I spoke with them, I advised that I would be in the following business day, and was still called 8 times that next morning. I decided to let the washer & dryer go back, since I found a cheaper pair for cash. I called to speak to the person over my account, and instead the person that answered the phone spoke with me about my account. I had made previous arrangements to have the W & D picked up, but this new person proceeded to call me ignorant and a dead beat. Said I wouldn't have any problems if I learned to pay my bills on time. I explained that I had already spoken to my account manager, and the rudeness I've experienced with this store is why I was trying to sever my ties with RAC. He told me, it was my fault, I was receiving rude treatment, becuase I wasn't holding up my end of the bargain. I asked for a manager, he said he was the manager. I later learned he was not. Needless to say, they have their items back, and I will never deal with them again, and am advising others not to as well.
So I call Rent a center and inform them that I would like to get a laptop for school Because I cant afford...
As a current employee, i think I can help on your phone call problem. We are required to call, its called an FRC (Friendly Reminder Call) some people don't mind, some do. If you wish not to get called all you say is I don't want and FRC if you do, I wont pay til Monday. That will work, they want you in there on saturday. But if they respect that wish, you need to hold up your end of the deal and be there when you are due. If you end up not coming in on saturday, and they call you the following saturday, thats because you put yourself on the chronic deliquent list. Just like you, we have a job, and we have daily goals. The phone is one of our strongest tools. Do you think we want to knock on your door? Do you think we want to take your stuff? Communication is a key factor in Rent-To-Own. Don't be scared if we call. If we call answer it, say I'll be in on this time, and the calls stop. Just keep up your end of the deal and both parties are happy. I hope I've helped.
we rented a washer/dryer set about a week ago. it was a used set, unfortunately it was infested with cockroaches and we did not realize it for a week. we noticed some bugs here and there and we finally decided that the washer and dryer is where they were coming from. we took them apart and it was gross. of course it was after hours, and we tried to get ahold of somebody, maybe a corporate office or something. no luck. i did not want to leave their nasty crap in my house not one minute longer, so we took it outside. we are going to call in the morning and demand they come get it and refund our money. good luck with that i guess.
Rent-a-center has long been known as a consumer rip-off. All across the country the rent to own industry has been in hot water. Firstly, they over charge consumers for inferior goods that have been damage, infested with roaches, and other problems. They charge four times the amount for equipment and furniture than it is worth!! I am writing this report because I was let go at the same time as several other individual's in our market. I was let go because my shirt was not tucked into my pants. Another individual was demoted from store manager to customer account rep. The last one was let go for insubordination without any previous reports or warnings. We were all let go in a two day time span with leads me to think there were discriminating practices going on behind the scenes. I worked for them for 10 months, after only six I was promoted to assistant manager. Working long days usually 12 hours days and only received two sicks days. If you called out you were in danger of losing your job, and if you did call out then you had to come in on your day off. It was a hellish existence to work 55 plus hours a week, and only come home with a 400 dollar check! There turn over rate is sad at 60%. You are held to meet daily standards which require you to risk your life by going into the worst neighborhoods asking customers for cash or their equipment. If you do not get your customers to pay there bills on time then you are written up, after three write ups you are fired!!! It is almost impossible to make someone pay a bill in this economy! You are made to harass your customers by calling them three to four times a day every day! I am in the process of talking to rent-a-center's human resources to come to a conclusion. This is to anyone thinking of working with rent-a-center or doing business with rent-a-center please understand what you are getting yourself into.
These are the worst people you can deal with. My son rented a TV from them, against my better judgement. Being a college student and having to buy books for the coming semester, he called them to explain that he would need to put-off this week's payment until next week. They refused, telling him that they would come and get the TV unless he paid that day. The next night, they arrived at my door, and when they were told that my son was not at home, they continued to ring the bell and BANG on the door for the next 15 minutes!!! This morning they called one of my son's references and told them that someone had been disrespectful to them on the phone, and that now they don't want the money. I don't know whether to fight this, 'cause my son has put hundreds of dollars into this, or call them myself and tell them to take the TV. STEER CLEAR OF THESE PEOPLE. Their tactics are horrendous, and their loanshark, gangster - like mannerisms should be legally banned.
This complaintsboard is in regards to an account I opened on 9/05/'06 at a RENT-A-Center in Waterville, ME.
The merchandise in question is an XBox 360 which was stolen from my truck sometime between the evening of 9/08/'06 and the afternoon of 9/09/'06.
When I discovered that the XBox was missing I immediately called the police and an officer called me back so I could make a report. He told me he would do it over the phone since I had noticed no obvious damage to my truck.
I told him that I believed that someone may have used a device to unlock my driver's side door because there were some scratches and the power window was no longer working properly. He took all of my information and told me he would write up the report which I could later pick up at the Kennebec County Sheriff's Office or send for it in the mail.After I made the report to the police, I immediately contacted RENT-A-CENTER and reported the theft to a manager named Dan.
I asked Dan if I would still be liable for the merchandise. He asked if I had purchased the Optional Liability Waiver Provision and I told him I did. I also told him that I had reported it to the police and would be receiving a police report shortly.
Dan in turn told me not to worry about it that because I had purchased the Liability Waiver I would not be held liable, and that their insurance would cover it. He asked me to bring in the police report when I received it, which I did a few days later.
Since that time, I have received numerous letters and phone calls from Dan as well as an employee named Scott. Dan explained to me on one such occasion that since their insurance had only covered a portion of the cost of the merchandise, that I was to be held responsible for the balance of $344.79 + Tax. I told him that if I had that amount of money I never would have rented from RENT-A-CENTER in the first place, but would have paid cash for an XBox at Walmart.
Second, I told him that I do not owe any amount because by his own admission and as is stated in the Optional Liability Waiver Provision, I cannot be held liable. The 'loss' of this merchandise was not intentional, willful or wanton, nor was it 'lost' through misconduct. It was stolen. But still the phone calls persisted, with Scott leaving messages on my voicemail telling me that I am in default of my contract because I have not made a payment or returned the merchandise!
I do not understand any of this and have spoken with my lawyer about the matter. He has reviewed the Rental Purchase Agreement and the Optional Liability Waiver Provision and has concluded that, as Dan had originally told me, I am not liable.
I called Dan at RENT-A-CENTER with this information and he told me that RENT-A-CENTER would be pursuing this in small claims court.
Ok, after reading all of these complaints, let me the one that actually thinks outside the box give my perspective about rent-a-center. my name is t.j., and i've been working for rent-a-center for a year now. i hear everyone complain about harrasing phone calls. now first off, it is not harrasment, we under the rights of the agreement can call you when you are past due. but, if you the consumer is constanly ignoring our phone calls, coming in the store with the improper payment all the time, you are the sleezbag not us. i deal with many great customers everyday, but yes we do always take chances on people that are ignorant to the world. these people (aka) the majority of people that complain about rent-a-center are the most heartless people you will ever meet. they use excuses of deathes in the family, to sickness of the family, to putting the blame of being past due on us the rent-a-center employees just to get a few extra days to pay off there bill. there are instances that i go to run by these peoples houses and the kids answer the doors but mysteriously the parents aren't home, or this one just happened to me yesterday i knocked on someone's door that was over a month past due, and they had a baby crying in the beginning and a little kid about to answer the door, but out of nowhere the baby stopped crying and i heard the parents whisper to there kid to shut the [censored] up or ill smack you just because they are a coward and wont give up there merchandise that has been unpaid for, for over a month. but, like i said rent-a-center isn't always in fault like these people make it sound like, it is a tough business to be in, you deal with some of the biggest low lifes that just sit home and don't have a job and complain about how the whole world is against them and write negative things on the se boards. thank you for ur time, tj