Reliance Communications review: fraud / customer cheating! 134

sir,
please correct call charges FWP NO.[protected]

I have registered complain several times to reliance customer care about my land phone number [protected] for call confferance, call forwading & call waiting problem I've mailed to them but still my problem have not been solved till date 17.06.2008 I'm thinking to go consumer for-arm.

This is reference regarding the connection no. [protected]. We had purchased this number under the 1-year advanced payment scheme. After one month it was automatically disconnected due to address verification (as the reliance dealer said), when we called in customer care, they said they disconnect the service due to payment, not the address verification problem. Payment due date was 27 May 08. We drop the cheque 27th may 2008 in reliance drop box. The payment was cleared on 30 may 2008, today is 3 June 2008, still my services is not activated. my complaint no is [protected].

I purchased new Post paid plan (no. [protected]) of Net connect from webworld on 15/05/08 but after three day’s it’s deactivate due to negative Address and now three day’s before not working for unknown reason when I visit to web world the person reply “your phone is activated the problem in net connect” when I made call to internet division he reply “your connection is activated and pl contact web world “

I really fade up from your services when I really need it, it’s never working

So I request you either disconnect my plan or provide permanent solution

Neither my phone made a call nor sending any sms

Ajay Kumar

my mob. no. is [protected] . rs 49 hs been deducted from my account without any reason on the name of crickete pack activation. i made many compliance and resolution came to me that rs 49 was posted for wrong charging and my crickete pacck has been deactivated as well. but we have not found my rs.49 so for. so i request you to give my deducted mony. thank you.

Hi,

I have just purchased Reliance Data Card Model EC 325 on Sunday, 25th May, 2008. Along with the purchase of datacard I was informed that it will be activeted as soon as my address verification process is completed, further more I was assured that it will not take more than 2 working days in activation of my data card. Address verification is completed yesterday noon before 12:00P.M.

It's already 3rd working day, my father has visited the Reliance Web World at Bhavnagar, Gujarat where he did not get any positive response. One of my friend has purchased 2 Reliance phones last week but one of them is still not activated.

This all incidents are pointing to a very poor service to of Reliance Communication at Bhavnagar Center Reliance Web World and hense resulting in poor customer satisfaction.

My number for data card is [protected].
My friend's mobile number that is not activated is [protected].
Both this number are not activated and no good reason is issued for the delay.

We had choosen Reliance for it's good quality, good customer services and quick responses. Now seems like scenario with so many customers for Reliance Communication has changed and seems like Reliance Communication is not able to provide good customer satisfaction.

Fraud / customer cheating!

On 22 nd of this month I bought one connection for reliance STD free plane, I saw the advertisement in TV channel, Every body knows the in the advertisement they always told reliance to reliance mobile all over STD free, but they did not mention clearly, Now when i call my friends and relative in west Bengal I am not able to call any reliance mobile, I went to reliance R-World and then they told me you can call any reliance mobile it will be Free but in if you call reliance Land line number then it will be charged . Then I call the customer care yesterday and want to explain them the feature, they again told me the same as in the TV channel shows, when I told my problem to one of the executive that time they told me that it only free to reliance CDMA mobile to reliance CDMA mobile and they behave like I am using the mobile first time.
So as per my concern, this STD free feature is totally fraud they cheating with the customer like any thing.
What the hell are they doing to us...?
Paul
Bangalore

On 22 nd of this month I bought one connection for reliance STD free plane, I saw the advertisement in TV channel, Every body knows the in the advertisement they always told reliance to reliance mobile all over STD free, but they did not mention clearly, Now when i call my friends and relative in west Bengal I am not able to call any reliance mobile, I went to reliance R-World and then they told me you can call any reliance mobile it will be Free but in if you call reliance Land line number then it will be charged . Then I call the customer care yesterday and want to explain them the feature, they again told me the same as in the TV channel shows, when I told my problem to one of the executive that time they told me that it only free to reliance CDMA mobile to reliance CDMA mobile and they behave like I am using the mobile first time.
So as per my concern, this STD free feature is totally fraud they cheating with the customer like any thing.
What the hell are they doing to us...?

sir,

i have a rim no. [protected] is lifetime prepaid connection with Rim to Rim free in rajasthan (195 rechage) but my account balance automatically diduct .
i also connect customer executives but not properly & not sufficient answer

so i am very distrubed

please give me details of reason soonly

thanks you
jagdish prasad
mobile no. [protected]

reliance is chating--ask how

Hello.

am user of reliance india call prepaid card. offers free movies for buy/'rent as per order money.

u pay moeny, try to download movie---all okay. but when u try to play movie--message says "could not acquire license",

is reliance a fraud?

or is bigflicks a fraud 9dont think so, beacuse already 2 movies am downloading and watching successfully)

anyone know secret please tell me.

Res.sir
reliance india mobile

sir
sir i am student of engg. i have some imformation and tech. for your mobile that can gives new hight and improvement of mobile we are sure about that and we are consulted our nearest friend.we want contect with you.so you can contact with me thanks
from
vivek sinha
[protected]

I downlooaded cricket news massage ad-[protected] for RS 5/- only which deducted RS 256/- overnight in addition to daily crk news deduetion .i sent several messages to STOP this sending messages .please STOP sending message any further.My mobile number is [protected]

I have purchased a reliance RD 6250 prepaid mobile on 17/10/2007, thereafter I clicked a few photographs , which I wish to download to my personal computer. The cable provided with the instrument is not able to transfer the data from the mobile to the computer after attaching the cord the a message comes" if your hardware came with an installation CD install it now". I am therefore unable to down load the phots taken On asking the vendor he told me to buy another product to help down load. My question is that why was it not told to me before that the photographs cannot be downloaded. If they can why are the people at reliance unaware of such a thing. Please can you help me download pictures. If the data cable is faulty please have the same replaced. Hope to hear from you soon.

wats this...I hve offer for rim to rim callls for 2000 rs for 2yrs.now after 1 yr I am not able 2 use this service...

i have purchase reliance classic 231 mobile from yadav mobile,gayatri nagar,linepar,moradabad,up on 3.09.2007. and from next day the mobile was not connected as i have given my id on same day 3.09.2007. but the call did not come and not going anywhere, i asked shopkeeper, he told me that network problem and send me to reliance service centre and when i got my mobile back on 17.09.07, there is other problem as battery problem with n/w problem, and the sercice centre told me that the set is dead, give us for service for one week, till that i have not receive my mobile,
i had done great mistake to purchase reliance mobile, i have to purchase nokia set,
i am very sad and feeling cheating,
shashi kant sharma.

Reliance is well known and reputed company for cheating their valuable customer, so I have not regrets for anything they behave with any of his customer.

1. Customer care no. ( *333) :-
Always they want customer to be keep the phone down immediately because they are very much disturb by any of the call from customer. If they do not have solution they will try to harass the customer by putting him on hold. They want customer to abuse them so that they can disconnect the phone. If a Customer is cold blooded he will visit the Web World.

2. Web world Express :-
They r not to do the charity work. If a customer need the duplicate bill copy in case of not receiving of bill, they will ask for charge of Rs.10.00 or 20. If u give them cash for bill amount it is not necessary he will deposit the same immediately, some times on 3rd day or 4th day it will deposited in our account

3. Network :-
only in the cities where it got money in huge customer service will be very good. but unlike BSNL or BPL, on national highways you dont find any dot for network in your cell.

I am living in Delhi. One reliance frenchies dealer & his staff is very irresponsible, bad way of taking he always negative response to all customers. He takes the money but not given the full talk time to according to reliance prepaid plans:

His name
Mr Kunal
Continental Infocom
shop no- 2, Deepak plaza, DDA community centre
D.C Chowk, Sector- 9, Rohini, Delhi- 85

My reliance cell phone battery is expired and now i want to change the battery. But its not available in local market, because we are staying in remote area i.e. (Andaman & Nicobar Islands). What we should do they are responding like this. Where we go purchase the cell battery?

Can someone help us out by giving the address of online recharge of prepaid reliance telephones at Bangalore.

We are having a tough time to recharge online. It is for staff of our Company and recharge is being done together.

But no help is being provided either online or other web worlds.

RIM is a big letdown. Since the time anil ambani is handling. They are into extracting money under false promise of a connections. Service is poor!

From Reliance India mobile, I purchased Rs.495/- voucher (No. [protected]) for recharging on 2nd July. Because of the poor quality of card, the secret number also disappeared. Even after vigorous complaints nobody from RIM takes responsibility to exchange the card. Moreover they cut my connection for the past 20 days. They are fooling the customers.

M.Reuben
Bangalore
[protected]

I have recharge my cell for One India Calling Card & Regular outgoing call. But only One india card recharged as regular recharge not done. I am unable to do out going calls without this recharge. My Rs. 875/- will over in next 5 days. but still no outgoing started. Just I am seeing my money r wasting without any use. No any feedback from Web. Very third class, poor service.

I, Priyank Modi, working with standard chartered bank as ASM in Ahmedabad. I have been using RIM since 2 years. My mobile no. is [protected]. I have applied for Prepaid to Postpaid twice earlier in Maninagar web world. There has been no process from their part. Then I have visited Ashram Road Web World and submitted all the documents as per their requirement by 5th July, 2007. But as on 14th July, 2007 I come to know that my phone is shown in else name as per your records. Since then Mr. Samir the in charge of web world has been trying for it but he fails to do the same. I have submitted all the papers at the time of availing this phone. I am in the sales field and my business has got sucked just because of that. I have to suffer a big loss in my company.

Last September I purchased a Reliance India Mobile table model phone for Internet. Ever since then after every recharge of Rs.50/- extending to Rs.350/- my balance keeps getting wiped out after a short period of use. When I complained to the Reliance Retail Unit from where I got the phone they just keep saying it should not happen. Recently after a recharge of Rs.205/- I had a balance of Rs.75/- which I had not used. But when I tried to call I was told I had no balance. I think Reliance is just a bunch of thieves out to make money from people who trusted them to deliver proper services.

I don't think my complaint is going to be registered or going to make any impact but I feel that they should be jailed for pulling a fraud on the people.

Reliance is a big s**t. Ambanis should be thrown out of the country. They are fraud.

Regarding cheating by reliance retails outlet m/s karan communication patiala. I have paid all due of my post paid connection on 27 nov 2006.00 as per bill rupees 1948 and on 30 nov 2006 deposit telephone instrument and all accessories and applied for termination of connection. My connection has been terminated .m/s karan communication patiala has deposited only rupees nine hundred fifty out of 1948.00 which i have paid earlier for my bill and the reliance communication has adjusted my security amount which have to be returned later to me . I approached repeatedly to m/s karan communication patiala then i come to know that only 950.00 has been deposited and my security amount has been adjusted. I have original receipt issued by m/s karan communication patiala no 5075172 dated 27 nov 2007. My caf no was [protected] and my post paid connection no was 3202349. I approached to m/s karan communication and reliancecommunication office at choti baradri partial repeatedly for refund of my security amount and approached to person concerned at reliance communication choti baradri patiala mr lalit and financial boss mr praveen. But case is still pending from last six month.

Hi all, I was having a reliance landline in hyderabad of no. [protected]. Since last one and half year i was paying my bills regularly. But i got some doubt in the billing, so i requested for the call details. When i got the call details to my shock when i call to tata landlines they have charged me as mobile tariffs. And in each month there was an arrear of around Rs500/-. I have got the details of calls for 3 months, can anybody please tell me where should i complain about this. And i think its not the case with me it will be with many customers.

I have purchased new moblie from kodihalli web world on 31st March, after 9 days my outgoing is blocked, i visited again to web world to know about the reason they told me that you have to resubmit the documents i did it but till date i.e. on 23rd Apr outgoing is blocked as well as at the time of purchasing cell i got two yr incoming free but again its also blocked and now web world person blamed to head office and in head office no one take interest. Its really very bad part of RIM.

The way Reliance Infocom is conducting its business, clearly shows that the company has no ethics. This forum itself will vouch for it. There is not a single posting here appreciating or praising Reliance Infocom. Every consumer is cursing them. Can a company ignore such comments from its customers ? I am not sure if the top management of this company has any mechanism to know the feedback from its customers. I am also facing problem with my prepaid mobile connection with Reliance. Without any intimation or notice they barred services to my number and claim that it is part of address verification process. As far as I know the TRAI did not instruct any mobile company to first disconnect the line and then verify the address or identity.

Any number of calls to the customer care div will not help. Probably the guy or girl sitting at the customer care desk feel they are like god almighty since the poor customers are calling them to restore the service. It is high time that the affected customers, individually or as a group, approach the consumer forum and claim damages. Looks like a company like Reliance will only understand such language and nothing else. The aggrieved customers can even form an association and promote migration to Tata indicom or other mobile services if Reliance continues to behave in such manner.

I too had a similar experience. I have a prepaid connection with lifetime incoming facility. Suddenly I noticed that i/c & o/g calls were barred. When contacted, the cust svc dept said there is no problem and the number is very much active. However after 3 days they said that the service has been barred to my number due to address verification process. Firstly let Reliance explain the link between address verification and disconnection. TRAI never instructed mobile companies to first disconnect the line and then conduct address verification. But this is what Reliance is doing. There was no communication whatsoever or deadline given for submission of documents. I also find Reliance customer care people very poor in quality. many of them cannot talk proper english and know only hindi or Marathi. Even the floor supervisors do not create a good impression. Sometime we feel that MTNL or BSNL service and the customer service is much better. I have also experienced MTNL service and will vouch for it. Somehow we get a feeling that Reliance customer service is sinking day by day. There is a visible difference in customer service from the time Reliance was a united company and now. Even when we visit their Web World the impression we get is very poor. The personnel who manage the Web World are very rude and do not take personal interest to solve any issues. i am sure such poor customer service will definitely make an impact on the business of the company. I only hope that someone from Reliance top management gets a chance to read these complaints which are posted on this website.

I am strongly agree with this point, reliance is not good source to purchase any product, they are cheating customers with different ways. I would like to tell everybody that plz don't go for this Reliance.

Thanks

In a sense of frustration and anger I am forced to write that without any prior notice my mobile connection was withdrawn on 5th march'07. When I contacted web world I was told to again submit my photo id proof along with address proof and photograph even though i had already deposited the same. In spite of that I again submitted all the documents 0n 7th mar'07. I was told that my mobile will be activated after 2 days. I waited and waited for 2, 4, 6, 8, 10, 12 days but my mobile condition remained the same. In between this period i contacted my nearby Panipat web world but they just gave me false promises of restoring my mobile connection. The state is that even after 14 days my mobile remains disconnected. Web world people gave me two phone nos.viz.[protected] and [protected] to contact but these people are not even bothering to receive the phone, leave alone the trouble of attending of problem. During this period I have suffered huge problems and losses as i am an officer in India's one of the top ranked company. Henceforth I am moving to consumer forum for suing a complaint against reliance service provider as the wait for reconnection remains a distant dream.

For all those who have issues in Kerala & Tamilnadu: If you have such complaints, write a mail to somasekar.ganapathy@relianceada.com. He is the CEO. Lets c whether this will help you.

On 31/03/07 i had taken a three trial to recharge my rim mobile using hdfc net banking for 495.00rs.but that time the all three try-s were unsuccessful.

But after that only two amounts are credited in my account and even the unsuccessful full charging one amount is debited from my account.this type of games are playing by hdfc bank and reliance India mobile together.

So my kind suggestion to all of you never try to recharge rim through hdfc net banking.

It's almost one & half year that my husband purchased me a mobile from one of the leading shop-Reliance web world at Trivandrum. At the time of purchase itself he produced the Address proof and photo proof details. And after year from the customer care a phone came and asked to submit the same again.And that time also we submitted the same.

And now also a message from customer care came that again we have to submit the details for address proof and photo proof.

What the hell are they doing to us...?

Pathetic customer service. The representatives dont know how to talk and are so rude. They even dont understand english properly. Always ready with one answer "System is on upgradation". Stay away!

I am having mobile which was disconnected after one month running. Even after one continuous follow up connection is not activated till date. Customer service is very rude and not attending my call. Very poor service!

I am having a reliance prepaid connection. I had received a message from 1232 regarding that your form has not yet been submitted please do the needful.. In return I gave a message that 2 weeks back a phone had come from reliance india asking me my name and address so that they want to verify the records which I had provided.. Now they had disconnected my service when I inquired at the customer care they are telling me to submit the documents again... Why they are making such type of mistakes and fooling people...

Tomorrow i mention my comment on reliance network, so that in eve i again try to customer care but there is no +ve answer from there side as happen always due to lack of knowledge, so that today i will change my number but again reliance cheat me, my incoming calls comes properly but when i try to call any one than engaged tone is hear by me, what the matter behind that as u understand that reliance make a habit to make fool to customers and cheat them. When i message to 3670 to know my balance than message comes that this facility is only for prepaid customer whats wrong with them when i were using prepaid facility than why that message comes, finally i want to say each and every indian that please if u need any mobile service than never comes to reliance don't ignore otherwise u also become fool presently or surely in future. Thanks.