Every time when i call from Reliance India card, I'm not able to make any call. i face this problem many...
Someone in RELIANCE COMM NY is using my credit card to purchase services. I've tried to contact RELIANCE and the toll free number provided by the operator belongs to a trucking company in New York. Operator also provided me with a contact that has a voice mail of a Hindu guy asking to leave a message. If this is RELIANCE's practice, let's get them out of business.
Its been three days that my phone is not working. When I call up Customer Service on *333 the kind of response which I get is so bad that one can not even imagine. First of all, the adviser does not give me the complete information (I wonder if they have got proper Product Knowledge?) I wonder if they have got the complete Product Knowledge.) Every time I am being told that there is some congestion in the network which will be over by 6:00P.M; 7:00P.M; 8:00P.M; and so on. When my phone did not work even after they said time then, again, I called up the customer care service inquiring about the same and then the adviser (Named “Javed”) tells me that the problem has been rectified and I should not face any kind of problem. He starts giving me the INSTRUCTIONS that HOW SHOULD I USE MY OWN TELEPHONE.
Today, 29th May 2007, as well I called up the Customer Care Department and told them that its been the third day that my phone is not working then again they narrated me the old story, which was wait till 12:30 P.M. and the phone will start working. I asked to have a word with the Manager and the Supervisor warns me to disconnect my call.
I do not understand that why such a big company is being so UNPROFESSIONAL. This is the MOST UNPROFESSIONAL Service I have ever seen in my life. The most UNRELIABLE service I have ever seen in my life. The Customer Service which does not care about its Customers is not the Customer Service. Customer Service is a face of the Company and if the customer will get such a kind of response then you can wonder that what kind of impact you are giving to the Customers.
There is no care about:
1) Customer Satisfaction.
2) Do not know how to TALK to the customers.
3) NO Product Knowledge.
4) Tell lie to the customers, I do not know why?
5) Many more, which I can not even explain.
Re: Reliance Communications
I had a Reliance Fixed Wireless Phone (FWP) connection (No. 033-[protected]) which was installed on February 07, 2004 at my residential address 71 (Old 105 Dakhsin Para Road, Kolkata 700028) and at that time the they took Rs. 1800/- (Rs. 800/- for installation charge and Rs. 1000/- as security deposit). The telephone connection was taken through J.P. Traders, 569 Jessore Road, Kolkata 700074. After about two years I found that the service is not up to the mark and subsequently I surrendered the FWP in Reliance Web World Express, 18 Dum Dum Road, Nager Bazar, Kolkata 700074 on February 25, 2006. During the surrender process I paid Rs. 647/- in cash as due phone bill at pro rata basis up to February 25, 2006 along with handset with all its accessories (original receipt with me) and I was told that an additional Rs. 290/- (rental for following month, March, 2006) would be deducted from the security deposit. In April 05, 2006, some S. Sarkar of the same Web World Express gave me the receipt regarding the ‘submission of FWP in good condition with all its accessories’ (MDN: [protected]; RSN: RLGFW200657082).
Almost 15 months have already passed following the surrender of FWP but unfortunately, the Reliance people have neither contacted me (Resi. Phone No. was provided) nor returned my security deposit. Meanwhile, I have visited twice the same Web World Express but they could not be able to give any positive answer. I have last visited on April 04, 2007 and that time I have found a cheque of Rs. 588.00 in my name dated in August, 2006 is lying with them. They have been trying to deliver the lapsed cheque to me and asked me to revalidate the same from Reliance House, Chowringhee, Kolkata as the delivery man could not find residential address but I have refused to receive it.
I am now surprised that during the time of installation, the same Reliance people verified my residential address and get a paper signed at that time but this time they have failed to localize the same address. I believe that the amount printed in the lapsed cheque should not be Rs. 588.00 as I have surrendered everything in good condition.
The companies like this never bother the interest of customers. Whenever a customer fails to perform his formality, the company people do not forget to take steps in their favor but the reverse is very much not true. In the present case, they do not think of the customer as I am at the receiving end.
During the surrender of instrument I cleared all dues including rental up to April 25, 2006 and I do not understand why they had charged me another Rs. 290.00 as rental for the following month. What is the basis of charging like this? I had no phone connection in March, 2006 but I had to pay the rental for the said month as per their discretion. I claim the full security deposit (Rs. 1000.00) what is lying with them at the very earliest convenience.
Dr. Ranajit Karmakar
71 Dakhsin Para Road
To: Customer care Reliance communications
My wife Dr Mrs. Chitra Rao - subscriber to the Reliance Pre Paid connection No. [protected]. On 8 th May she had submitted her credentials at reliance Web world franchise located at Vanasthalipuram - Hyderabad on demand from Reliance communications when she had gone to recharge her phone.
Since last three days her outgoing calls have been disconnected and since 17th May even her incoming calls are not being routed through.
Her Application No. [protected] submitted at VSPM Office.
Her Complaint No. [protected].
Reliance Webworld No. [protected]
Mr Mahender Reddy.
Would request to restore the connection immediately as the staff at the above office say that they have done their part and they can't do anything more advised to contact your main Webworld center at Hyderabad.
I am making this mail from my office at Bhopal and would request
to restore the connection at the earliest.
G. V. Rao
Mobile No. [protected]
Our BSNL Land line No.
040 [protected] on my wife's Name
Dr. Mrs CHITRA RAO.
I recd an SMS with - "Dear Reliance Customer, New Year Special E-Recharge with Rs 2007, Get 1 year Validity, Rs1638 Talktime and 2007 Local SMS Free! Offer ends soon". With this message, it clearly states that the validity is for 1 yr. Recently, I came to know that 2007 SMS were free for 60 days only. On discussing this issue with the customer care for few times, they said that its their policy, but they had never mentioned about this. This is really ridiculous. Simply, they are worse than thief.
I have a reliance prepaid mobile connection. The No. is [protected]. On 30 Mar at 06:35 pm I received a SMS from 1232 which read " Dear Reliance customer, now get full talktime and 45 days validity with Rs.360 recharge, HURRY! offer ends 31 Mar 07". On 31 mar 07 I got my prepaid account recharged for 360 rupees on a recharge voucher. But I was not given full talktime. Instead I got a message " Recharge successful. The balance after recharge is Rs. 151.60. Account Expiry date is 30/04/07". I called up the customer care regarding this non receipt of the talktime on recharge as per scheme. My SR No. was [protected]. On 05 Apr 07 I have received a SMS that there is no extra talktime ofer with paper RCV. This is cheating the customer by sending fraudulent messages and thereafter not honoring it. For the SMS did not specify any thing about paper RCV or any other issue. Reliance needs to be ashamed of this act which is not expected of company of such repute. Well the reputation has dipped to a low with me. Anil Ambani also needs to know about this fraudulence and if he knows of it needs to hang his head in shame.
I have recharge my Reliance mobile from HDFC Net Banking, said amount has been deducted from my bank account...
I think Reliance Customer Service needs proper training, at least if they cannot help.. should not misguide...
This is regarding inactivation of outgoing calls on my cell (Reliance cdma) I was asked to submit the...
I am using Reliance India calling card for the past 5 months. But now i am unable to call from my hotel number. (I have shifted myself from one hotel to another hotel).
The reason why I am unable to call is, someone has registered the hotel number (from which I call)in their account so that they can call directly by dialing the PIN. So when i tried to call from this number, i was directly asked to dial the PIN, which i cannot do.
I talked to the customer care executive, and they said that they will release that number after January 31,2007, since there was some offer going on at that time.
But even after that, i faced the same issue and now the customer care executive is saying like, I have to wait till Feb 28,2007, since there is some more offer going on.
I don’t really understand, why they have promised that they will release that number on Jan,31,2007 and for no reason i have to suffer. I have recharged for 50$ and I am not able to use it now.
I am not really happy on this situation and if it still continues, I have no option other than going to some other calling card and I’ll quit from Reliance India call account.
I bought the LG 7230 CDMA handset in June 2004 for ~Rs. 16,000 and when I approached the Reliance Communications office for upgrading to latest handset, I was surprised to find that I will be waived only Rs. 2000 for my old handset. The exchange policy must be based on the current market cost of the mobile and age of the mobile handset. This is clear case of freezing the customers in Reliance Communication as the service could not changed with CDMA phone.
I wanted to have Internet connection from Reliance. One person Sanjeev from Reliance came to me for this. He...
The Fine Prints: How RelianceIndiaCall confused (read:cheated) customers. I have been using RelianceIndiaCall...
To those who are going on and on about Reliance's offer to double the talktime, in response to...
I had been transferred to Bangalore and hence had to change my number to local to avoid roaming.I had applied for an address proof to the company I worked in and they provided me with the same in a few days. During the process, I was not asked to submit the proof and had to pay Rs220/- for the process which had been rendered free till last month!! After a week,they discontinued the services of my mobile-no incoming,no outgoing,no customer care and no message from reliance stating the reason. On inquiry, I was told that I would have to submit the address proof or wait for 10 days..who the ...would wait for 10 days?? They suggested that I take a new number and pay them Rs224/- (all for the slip of responsibility from their side). The people in the web wold didn't warn me that I would be loosing all my balance amount (I had just recharged with Rs675/- coupon). After all that crap and loss of balance,the service was resumed only to be debarred in another week's time without any notice. There was a message this time after 12 hours saying that they haven't received my application form..wt the ...#$%$#%. After umpteen calls to the web world, the person still had the no new answers to give!!! A complete waste of money and time for an unworthy service.
I will just copy - paste the mail I sent to reliance customer care regarding the deactivation of my cell...
In their Ad they offered Double talk for the first two recharges. The denominations were $50 $25 $10 And $5. The Ad is there from 21st December until 15th January 2007 for first time registrants.I registered for the first time on December 23rd, and was able to charge $50 which they doubled. On the second day I tried recharging, they had removed $50 and $25 dollar denominations for recharge plus all the offer details. Incidentally few other people had copied on their web page all their offer details.
I had one RIM prepaid connection since march 2005.One day it stopped functioning.When I contacted there...
We purchased data card [protected] to be used for laptop for usage of internet from Reliance Communication...