Startec Global Communications complaints 10
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Long Distance Plan
I did sign for a pre-paid service and they said no monthly fee. After 6 months I got charge my credit card due to monthly services being charged for 6 months and pre-paid amount went to 0 balance. Only when I got charge to my credit card again I called customer service and they agreed to reimburse those charges, but next month I got charged again and I called and now they said no reimbursement. I did ask to review a recording when I agreed to paid for the monthly fee and they didn't provide that recording. They are just selling a product, charging customers and then cancel without providing a service.
Desired outcome: I would like to get a reimbursement because I didn't sign for a monthly plan with a charge.
Telecommunications/long distance rip off
Here's the freak'n problem to rip you off, your money, your time. You pay using your credit cards to buy long distance, can't call using your long distance privilege. When you call them, they'll say, we've system error, your address error. When you get upset, they'll disconnect you. Will never call back. Money is gone. I found a quiet few, and today, an agent Arminia. Talked to the supervisors, don't make sense.
Be careful when you buy their products and services.
The company didn't warn me and closed my account
I had the account in Startec Global Communication. I didn’t use it within 2 months and when I tried to open this account, the website showed that my account was closed. I immediately contacted the customer services, and their agent informed me that as I didn’t use the account, they were entitled to close the account and keep my money. I tried to persuade the agent, but everything what I told was useless.
Read full review of Startec Global CommunicationsURGENT WARNING: ComplaintsBoard has evaluated Startec Global Communications and determined that it has a critical level of trust, with a legitimacy rating of only 12%
Exercise caution when using startec.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.
Startec Global Communications protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We noticed that startec.com is hosted by a provider with a reputation for shady practices. This could be a cause for concern as it may indicate a lack of security and reliability.
- We found clear and detailed contact information for Startec Global Communications. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Startec.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Our scan shows Startec Global Communications website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
- Startec.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Startec.com you are considering visiting, which is associated with Startec Global Communications, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
defective product
I bought a Startech.com ATXPOWER300 power supply from CDW in October of 2009. I had this power supply professionally installed in a desktop computer that I have used all of 5 times over the last 2 years/3 months. I have switched to a laptop for the last several years. I went to turn the desktop on and got nothing. Took it back in to find the power supply is no good. Called Startech.com and they informed me I'm 3 months out of warranty, tough luck. They also informed that they ARE able to make exceptions, if I was only 1 or 2 months out of warranty. AND, that they only have a 2 percent failure rate with these units. So why not take care of a customer with a bad unit in my situation? I guess they'd rather have me telling the world about their lousy product and poor customer service I received..
Startech.com has contacted me and agreed to send me a new unit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Biggest scam
Their customer service is awful ! You could ever get through to speak to a person. When you could get through their customer service rep's are rude til the max. we cancelled recently but bill after bill keeps showing up. Even though we spoke to the bbb and called into get cancelled. Excuses after excuses.
That company needs to be sued or shut down or something worse! It should be illegal what they are doing to the blinded customers. Not to mention they con a lot of people in by sending reps that speak's their language. They feel trusted
Telephone rate charges
We utilized their non-contract service, just dial this number and get a low rate of 8.9 cents per minute. We did and received charges on our house phone bill of 89 cents for the first minute, and 30 cents per additional minute. This company has addresses in at least Maryland and Texas. Join the movement, contact the Attorney Generals in these states and...
Read full review of Startec Global Communications and 2 commentsFraud
I haven't used startec since september 2010.i was surpised when i got my statement on december 2010 stating that i hav$6.xx balance and that it is now forwarded to a collection agency. i called startec and the agent (indian lady) told me that she doen't see that amount on my account. i asked to be transferred to a supervisor (american lady).she told me that...
Read full review of Startec Global Communications and 4 commentsPREPAID FRAUD CHARGES
I recently purchased online a prepaid International call for $12.77. I was surprised that they took it 3 times (YES! 3 Times) from my debit card.
First, I called Startec customer service and asked why they charges me 3 times. I was told that they only claim it once.
So I called my bank, only to be told by my bank that Startec submitted merchant claim 3 times. I was able to let my bank take the 2 more charges from my account, but that caused me an overdraft fee of $35.
So pathetic STARTIC is! They are whole bunch of crap and scam!
To people out there, never ever trust Startec to take money from you Debit/Credit Card.
The complaint has been investigated and resolved to the customer’s satisfaction.
I completely understand how you feel. I was charged 3 times for a call to a number that I did NOT make but they claimed that it was dialed from our phone line. I spoke to several reps and 1 supervisor with no avail of disputing the charge. I was even told that they did not have a credit to the account and that they can't do that. By the time I made the payment, they sent me another bill that said I was late with the last payment. I called to dispute and again was rudely told that they could not credit my account or drop the late fee.
THIS COMPANY IS A SCAM!
Cheating
They cheated me when giving connection. I was told 11.95% discount per phone registered in the house, so in total I will get around 48% discount.
I registered and did not use the connection because I found out through customer service that the discount amount told is not correct.
I have been receiving bills without using the service despite getting the service disconnected 3 times and without ever making a call.
I have no idea how to get rid of this company. This is a big problem for me.
My account number is [protected]. The company has no control over their processes or this is intentional to generate revenue.
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't know how this company is surviving; so far all has been negative reviews. I, for one, am very frustrated with them for several months now. They keep telling me the problem will be fixed today and someone will call me, but of course the problem remains unresolved and nobody calls me. I beg the the customer person/machine to give a plausible answer. If the problem needs time to be resolved then just tell me so. The customer service is the worst I've ever seen. When they can't give a helpful answer, they get annoyed with the customer and rude.
This company belongs to a bunch of thieves and pirates. They change your plan without any notifications and rip you off. They charged me 7$ extra fee for a total of 4 $ long distance call. When I inquired about the reason, they told me they have changed my plan to a minimum 10$ which means they charge me 10$ either I call or not. Aren't they THIEVES? They even don’t know 4+7 is 11$ not 10$!
The costumer service was a ### with a brain capacity of a turtle ca-ca, repeating the options without listening to me. A robot speaks better than that ###! Besides you have to wait for at least 20 min to get to speak with one of those ### headed customer service reps.
I am having a similar issue. The company has downright HARASSED me with their POOR customer service reps. This was over a billing charge.
DO NOT USE THIS COMPANY. IT IS A SCAM!
Awful experience
A guy or girl from Hyderabad will call you every day and says you can call India at very cheap rate. I got call every day. Told them I am not interested in their service. Asked them to remove me from their calling list. Complained to their US head quarters. Nottign worked. This really sucks. They are just behind people with no ethics or value. Just troble...
Read full review of Startec Global Communications and 9 comments
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